A typical day begins with reviewing overnight mail processing reports and adjusting employee work schedules based on mail volume and staffing availability. They coordinate with supervisors to organize incoming and outgoing mail processing, ensuring efficient workflow and addressing any operational bottlenecks. Throughout the day, they resolve customer complaints, negotiate with union representatives on labor issues, and prepare detailed reports on post office activities for regional supervisors. Administrative tasks include issuing money orders, collecting post office box rents, and monitoring employee attendance for payroll purposes. They spend significant time communicating with subordinates, peers, and supervisors to coordinate operations across multiple postal facilities.
Successful postmasters combine strong leadership capabilities with detail-oriented administrative skills, reflecting the high Enterprising and Conventional RIASEC profile. They excel at resolving conflicts and negotiating solutions, requiring excellent oral communication and problem-solving abilities. These professionals must demonstrate exceptional dependability and attention to detail, as they oversee critical mail processing operations and manage diverse teams of postal workers. Individuals who thrive possess strong social perceptiveness to manage both customer relationships and employee dynamics, along with the organizational skills to coordinate complex logistics operations.
The role faces moderate automation pressure as digital mail sorting and tracking systems reduce some administrative tasks, but the human judgment required for conflict resolution, staff management, and customer service provides protection. Key work activities like communicating with subordinates, resolving conflicts, and making operational decisions remain difficult to automate, suggesting stable employment prospects in the near term.
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| TERM | COUNT | FREQ | BAR | SOURCE ATTRIBUTION |
|---|---|---|---|---|
| tendency | 42 | 0.0158 | onet dimensi 100% | |
| others | 38 | 0.0143 | onet dimensi 100% | |
| 26 | 0.0098 | wikipedia 46% inference 42% | ||
| equipment | 23 | 0.0086 | onet dimensi 100% | |
| postal | 20 | 0.0075 | inference 80% onet tasks 15% | |
| service | 17 | 0.0064 | inference 59% wikipedia 29% | |
| management | 16 | 0.0060 | inference 50% onet dimensi 44% | |
| principles | 16 | 0.0060 | onet dimensi 100% | |
| operations | 15 | 0.0056 | inference 47% onet dimensi 40% | |
| activities | 14 | 0.0053 | onet dimensi 64% inference 21% | |
| services | 14 | 0.0053 | onet dimensi 43% dwas 36% | |
| control | 12 | 0.0045 | onet dimensi 100% | |
| includes | 12 | 0.0045 | onet dimensi 100% | |
| administrative | 12 | 0.0045 | inference 58% onet dimensi 33% | |
| objects | 12 | 0.0045 | onet dimensi 100% | |
| customer | 11 | 0.0041 | inference 45% onet dimensi 36% | |
| ideas | 11 | 0.0041 | onet dimensi 100% | |
| problems | 10 | 0.0038 | onet dimensi 90% dwas 10% | |
| materials | 10 | 0.0038 | onet dimensi 100% | |
| techniques | 10 | 0.0038 | onet dimensi 100% | |
| body | 10 | 0.0038 | onet dimensi 100% | |
| processing | 9 | 0.0034 | onet dimensi 44% inference 44% | |
| performance | 9 | 0.0034 | onet dimensi 78% onet tasks 11% | |
| monitoring | 9 | 0.0034 | onet dimensi 89% inference 11% | |
| resources | 9 | 0.0034 | onet dimensi 100% | |
| air | 9 | 0.0034 | wikipedia 78% onet dimensi 22% | |
| needed | 9 | 0.0034 | onet dimensi 78% wikipedia 11% | |
| quickly | 9 | 0.0034 | onet dimensi 100% | |
| orientation | 9 | 0.0034 | onet dimensi 100% | |
| operational | 8 | 0.0030 | inference 75% onet tasks 12% |
Provenance Window — Full Source Record · 11-9131.00 · Postmasters and Mail Superintendents 7 source blocks · click to expand
[Core] [86% incumbents] Monitor employees' work schedules and attendance for payroll purposes. DWAs: Prepare staff schedules or work assignments. [Core] [86% incumbents] Organize and supervise activities, such as the processing of incoming and outgoing mail. DWAs: Direct organizational operations, projects, or services. [Core] [86% incumbents] Resolve customer complaints. DWAs: Resolve customer complaints or problems. [Core] [86% incumbents] Prepare employee work schedules. DWAs: Prepare staff schedules or work assignments. [Core] [86% incumbents] Hire and train employees, and evaluate their performance. DWAs: Evaluate employee performance. | Conduct employee training programs. | Hire personnel. [Core] [86% incumbents] Prepare and submit detailed and summary reports of post office activities to designated supervisors. DWAs: Prepare operational progress or status reports. [Core] [86% incumbents] Negotiate labor disputes. DWAs: Negotiate labor disputes. [Supplemental] [86% incumbents] Issue and cash money orders. DWAs: Collect payments for goods or services. [Supplemental] [86% incumbents] Collect rents for post office boxes. DWAs: Collect payments for goods or services. [Core] [85% incumbents] Direct and coordinate operational, management, and supportive services of one or a number of postal facilities. DWAs: Direct administrative or support services. | Direct organizational operations, projects, or services. [Supplemental] [85% incumbents] Select and train postmasters and managers of associate postal units. DWAs: Conduct employee training programs. | Hire personnel. [Supplemental] [85% incumbents] Inform the public of available services, and of postal laws and regulations. DWAs: Provide basic information to guests, visitors, or clients. [Supplemental] [85% incumbents] Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations. DWAs: Coordinate with external parties to exchange information.
--- SKILLS --- Reading Comprehension (imp:4.00 lvl:3.88) — Understanding written sentences and paragraphs in work-related documents. Active Listening (imp:4.00 lvl:3.38) — Giving full attention to what other people are saying, taking time to understand Speaking (imp:4.00 lvl:4.00) — Talking to others to convey information effectively. Critical Thinking (imp:3.75 lvl:3.88) — Using logic and reasoning to identify the strengths and weaknesses of alternativ Monitoring (imp:3.75 lvl:3.62) — Monitoring/Assessing performance of yourself, other individuals, or organization Learning Strategies (imp:3.38 lvl:3.25) — Selecting and using training/instructional methods and procedures appropriate fo Writing (imp:3.25 lvl:3.75) — Communicating effectively in writing as appropriate for the needs of the audienc Active Learning (imp:3.25 lvl:3.12) — Understanding the implications of new information for both current and future pr Mathematics (imp:2.75 lvl:2.50) — Using mathematics to solve problems. Science (imp:1.50 lvl:0.50) — Using scientific rules and methods to solve problems. --- KNOWLEDGE --- Administration and Management (imp:4.42 lvl:4.59) — Knowledge of business and management principles involved in strategic planning, Public Safety and Security (imp:4.20 lvl:4.33) — Knowledge of relevant equipment, policies, procedures, and strategies to promote English Language (imp:4.08 lvl:3.97) — Knowledge of the structure and content of the English language including the mea Production and Processing (imp:4.03 lvl:4.59) — Knowledge of raw materials, production processes, quality control, costs, and ot Customer and Personal Service (imp:3.96 lvl:4.79) — Knowledge of principles and processes for providing customer and personal servic Education and Training (imp:3.68 lvl:4.71) — Knowledge of principles and methods for curriculum and training design, teaching Personnel and Human Resources (imp:3.59 lvl:3.87) — Knowledge of principles and procedures for personnel recruitment, selection, tra Mathematics (imp:3.59 lvl:4.11) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl Administrative (imp:3.58 lvl:4.53) — Knowledge of administrative and office procedures and systems such as word proce Computers and Electronics (imp:3.57 lvl:4.45) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput Transportation (imp:3.54 lvl:3.65) — Knowledge of principles and methods for moving people or goods by air, rail, sea Law and Government (imp:3.25 lvl:3.13) — Knowledge of laws, legal codes, court procedures, precedents, government regulat Psychology (imp:3.07 lvl:3.41) — Knowledge of human behavior and performance; individual differences in ability, Economics and Accounting (imp:3.00 lvl:2.84) — Knowledge of economic and accounting principles and practices, the financial mar Communications and Media (imp:2.78 lvl:2.86) — Knowledge of media production, communication, and dissemination techniques and m Sales and Marketing (imp:2.72 lvl:3.04) — Knowledge of principles and methods for showing, promoting, and selling products Mechanical (imp:2.56 lvl:2.76) — Knowledge of machines and tools, including their designs, uses, repair, and main Telecommunications (imp:2.34 lvl:1.82) — Knowledge of transmission, broadcasting, switching, control, and operation of te Engineering and Technology (imp:2.27 lvl:2.21) — Knowledge of the practical application of engineering science and technology. Th Geography (imp:2.20 lvl:2.41) — Knowledge of principles and methods for describing the features of land, sea, an Therapy and Counseling (imp:1.98 lvl:2.02) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r Sociology and Anthropology (imp:1.90 lvl:1.54) — Knowledge of group behavior and dynamics, societal trends and influences, human Design (imp:1.79 lvl:1.72) — Knowledge of design techniques, tools, and principles involved in production of Building and Construction (imp:1.65 lvl:1.18) — Knowledge of materials, methods, and the tools involved in the construction or r Philosophy and Theology (imp:1.59 lvl:1.31) — Knowledge of different philosophical systems and religions. This includes their Medicine and Dentistry (imp:1.49 lvl:0.98) — Knowledge of the information and techniques needed to diagnose and treat human i History and Archeology (imp:1.47 lvl:0.82) — Knowledge of historical events and their causes, indicators, and effects on civi Foreign Language (imp:1.44 lvl:0.72) — Knowledge of the structure and content of a foreign (non-English) language inclu Chemistry (imp:1.42 lvl:0.66) — Knowledge of the chemical composition, structure, and properties of substances a Physics (imp:1.39 lvl:0.76) — Knowledge and prediction of physical principles, laws, their interrelationships, Biology (imp:1.25 lvl:0.44) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd Fine Arts (imp:1.10) — Knowledge of the theory and techniques required to compose, produce, and perform Food Production (imp:1.06) — Knowledge of techniques and equipment for planting, growing, and harvesting food --- ABILITIES --- Oral Comprehension (imp:4.00 lvl:3.88) — The ability to listen to and understand information and ideas presented through Written Comprehension (imp:4.00 lvl:3.75) — The ability to read and understand information and ideas presented in writing. Oral Expression (imp:4.00 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde Deductive Reasoning (imp:3.88 lvl:3.25) — The ability to apply general rules to specific problems to produce answers that Speech Recognition (imp:3.88 lvl:3.25) — The ability to identify and understand the speech of another person. Speech Clarity (imp:3.88 lvl:3.12) — The ability to speak clearly so others can understand you. Problem Sensitivity (imp:3.75 lvl:3.38) — The ability to tell when something is wrong or is likely to go wrong. It does no Inductive Reasoning (imp:3.75 lvl:3.12) — The ability to combine pieces of information to form general rules or conclusion Information Ordering (imp:3.62 lvl:3.12) — The ability to arrange things or actions in a certain order or pattern according Near Vision (imp:3.62 lvl:3.12) — The ability to see details at close range (within a few feet of the observer). Written Expression (imp:3.50 lvl:3.62) — The ability to communicate information and ideas in writing so others will under Category Flexibility (imp:3.50 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping Fluency of Ideas (imp:3.00 lvl:3.00) — The ability to come up with a number of ideas about a topic (the number of ideas Originality (imp:3.00 lvl:3.00) — The ability to come up with unusual or clever ideas about a given topic or situa Flexibility of Closure (imp:3.00 lvl:2.50) — The ability to identify or detect a known pattern (a figure, object, word, or so Selective Attention (imp:3.00 lvl:2.88) — The ability to concentrate on a task over a period of time without being distrac Mathematical Reasoning (imp:2.88 lvl:2.88) — The ability to choose the right mathematical methods or formulas to solve a prob Perceptual Speed (imp:2.88 lvl:2.50) — The ability to quickly and accurately compare similarities and differences among Time Sharing (imp:2.88 lvl:2.38) — The ability to shift back and forth between two or more activities or sources of Number Facility (imp:2.75 lvl:2.88) — The ability to add, subtract, multiply, or divide quickly and correctly. Speed of Closure (imp:2.75 lvl:2.12) — The ability to quickly make sense of, combine, and organize information into mea Far Vision (imp:2.75 lvl:2.75) — The ability to see details at a distance. Auditory Attention (imp:2.75 lvl:2.12) — The ability to focus on a single source of sound in the presence of other distra Memorization (imp:2.50 lvl:2.12) — The ability to remember information such as words, numbers, pictures, and proced Visualization (imp:2.50 lvl:2.12) — The ability to imagine how something will look after it is moved around or when Visual Color Discrimination (imp:2.50 lvl:2.38) — The ability to match or detect differences between colors, including shades of c Hearing Sensitivity (imp:2.38 lvl:2.12) — The ability to detect or tell the differences between sounds that vary in pitch Finger Dexterity (imp:2.25 lvl:1.62) — The ability to make precisely coordinated movements of the fingers of one or bot Trunk Strength (imp:2.12 lvl:2.00) — The ability to use your abdominal and lower back muscles to support part of the Stamina (imp:2.12 lvl:1.50) — The ability to exert yourself physically over long periods of time without getti Gross Body Coordination (imp:2.00 lvl:1.38) — The ability to coordinate the movement of your arms, legs, and torso together wh Depth Perception (imp:2.00 lvl:1.75) — The ability to judge which of several objects is closer or farther away from you Multilimb Coordination (imp:1.62 lvl:0.88) — The ability to coordinate two or more limbs (for example, two arms, two legs, or Rate Control (imp:1.62 lvl:0.88) — The ability to time your movements or the movement of a piece of equipment in an Reaction Time (imp:1.62 lvl:0.88) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou Static Strength (imp:1.62 lvl:0.75) — The ability to exert maximum muscle force to lift, push, pull, or carry objects. Control Precision (imp:1.50 lvl:0.50) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi Speed of Limb Movement (imp:1.50 lvl:0.88) — The ability to quickly move the arms and legs. Explosive Strength (imp:1.50 lvl:0.75) — The ability to use short bursts of muscle force to propel oneself (as in jumping Extent Flexibility (imp:1.50 lvl:0.50) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs. Gross Body Equilibrium (imp:1.50 lvl:0.62) — The ability to keep or regain your body balance or stay upright when in an unsta Arm-Hand Steadiness (imp:1.38 lvl:0.38) — The ability to keep your hand and arm steady while moving your arm or while hold Wrist-Finger Speed (imp:1.38 lvl:0.62) — The ability to make fast, simple, repeated movements of the fingers, hands, and Dynamic Strength (imp:1.38 lvl:0.38) — The ability to exert muscle force repeatedly or continuously over time. This inv Spatial Orientation (imp:1.00) — The ability to know your location in relation to the environment or to know wher Manual Dexterity (imp:1.00) — The ability to quickly move your hand, your hand together with your arm, or your Response Orientation (imp:1.00) — The ability to choose quickly between two or more movements in response to two o Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo Night Vision (imp:1.00) — The ability to see under low-light conditions. Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting. Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated. --- WORK ACTIVITIES --- Getting Information (imp:4.53 lvl:4.43) — Observing, receiving, and otherwise obtaining information from all relevant sour Communicating with Supervisors, Peers, or Subordinates (imp:4.49 lvl:5.26) — Providing information to supervisors, co-workers, and subordinates by telephone, Resolving Conflicts and Negotiating with Others (imp:4.41 lvl:5.39) — Handling complaints, settling disputes, and resolving grievances and conflicts, Making Decisions and Solving Problems (imp:4.40 lvl:4.62) — Analyzing information and evaluating results to choose the best solution and sol Working with Computers (imp:4.29 lvl:3.66) — Using computers and computer systems (including hardware and software) to progra Scheduling Work and Activities (imp:4.16 lvl:4.59) — Scheduling events, programs, and activities, as well as the work of others. Organizing, Planning, and Prioritizing Work (imp:4.15 lvl:4.95) — Developing specific goals and plans to prioritize, organize, and accomplish your Guiding, Directing, and Motivating Subordinates (imp:4.14 lvl:5.38) — Providing guidance and direction to subordinates, including setting performance Performing Administrative Activities (imp:4.14 lvl:4.61) — Performing day-to-day administrative tasks such as maintaining information files Coordinating the Work and Activities of Others (imp:4.12 lvl:5.17) — Getting members of a group to work together to accomplish tasks. Identifying Objects, Actions, and Events (imp:3.99 lvl:4.07) — Identifying information by categorizing, estimating, recognizing differences or Establishing and Maintaining Interpersonal Relationships (imp:3.99 lvl:4.98) — Developing constructive and cooperative working relationships with others, and m Coaching and Developing Others (imp:3.97 lvl:4.93) — Identifying the developmental needs of others and coaching, mentoring, or otherw Documenting/Recording Information (imp:3.93 lvl:3.53) — Entering, transcribing, recording, storing, or maintaining information in writte Evaluating Information to Determine Compliance with Standards (imp:3.86 lvl:4.17) — Using relevant information and individual judgment to determine whether events o Monitoring Processes, Materials, or Surroundings (imp:3.83 lvl:3.97) — Monitoring and reviewing information from materials, events, or the environment, Processing Information (imp:3.82 lvl:4.02) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying Developing Objectives and Strategies (imp:3.78 lvl:3.82) — Establishing long-range objectives and specifying the strategies and actions to Staffing Organizational Units (imp:3.78 lvl:4.44) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ Interpreting the Meaning of Information for Others (imp:3.76 lvl:3.39) — Translating or explaining what information means and how it can be used. Developing and Building Teams (imp:3.75 lvl:4.22) — Encouraging and building mutual trust, respect, and cooperation among team membe Judging the Qualities of Objects, Services, or People (imp:3.68 lvl:3.78) — Assessing the value, importance, or quality of things or people. Analyzing Data or Information (imp:3.67 lvl:3.53) — Identifying the underlying principles, reasons, or facts of information by break Communicating with People Outside the Organization (imp:3.64 lvl:3.98) — Communicating with people outside the organization, representing the organizatio Training and Teaching Others (imp:3.64 lvl:3.67) — Identifying the educational needs of others, developing formal educational or tr Updating and Using Relevant Knowledge (imp:3.54 lvl:4.03) — Keeping up-to-date technically and applying new knowledge to your job. Providing Consultation and Advice to Others (imp:3.43 lvl:4.26) — Providing guidance and expert advice to management or other groups on technical, Monitoring and Controlling Resources (imp:3.41 lvl:3.90) — Monitoring and controlling resources and overseeing the spending of money. Performing for or Working Directly with the Public (imp:3.39 lvl:3.86) — Performing for people or dealing directly with the public. This includes serving Thinking Creatively (imp:3.27 lvl:3.97) — Developing, designing, or creating new applications, ideas, relationships, syste Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:3.24 lvl:3.03) — Estimating sizes, distances, and quantities; or determining time, costs, resourc Inspecting Equipment, Structures, or Materials (imp:3.20 lvl:2.93) — Inspecting equipment, structures, or materials to identify the cause of errors o Selling or Influencing Others (imp:3.19 lvl:3.40) — Convincing others to buy merchandise/goods or to otherwise change their minds or Assisting and Caring for Others (imp:2.95 lvl:2.82) — Providing personal assistance, medical attention, emotional support, or other pe Controlling Machines and Processes (imp:2.59 lvl:2.51) — Using either control mechanisms or direct physical activity to operate machines Performing General Physical Activities (imp:2.58 lvl:2.66) — Performing general physical activities includes doing activities that require co Handling and Moving Objects (imp:2.43 lvl:2.99) — Using hands and arms in handling, installing, positioning, and moving materials, Operating Vehicles, Mechanized Devices, or Equipment (imp:2.30 lvl:2.07) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.92 lvl:1.51) — Providing documentation, detailed instructions, drawings, or specifications to t Repairing and Maintaining Mechanical Equipment (imp:1.78 lvl:1.46) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an Repairing and Maintaining Electronic Equipment (imp:1.67 lvl:1.52) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, --- WORK STYLES --- Dependability (imp:4.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o Attention to Detail (imp:3.00) — A tendency to be detail-oriented, organized, and thorough in completing work. Leadership Orientation (imp:2.87) — A tendency to lead, take charge, offer opinions, and provide direction at work. Dependability (imp:2.65) — A tendency to be reliable, responsible, and consistent in meeting work-related o Integrity (imp:2.28) — A tendency to be honest and ethical at work. Attention to Detail (imp:2.14) — A tendency to be detail-oriented, organized, and thorough in completing work. Integrity (imp:2.00) — A tendency to be honest and ethical at work. Self-Control (imp:1.98) — A tendency to remain calm and composed and to manage emotions effectively in res Cooperation (imp:1.84) — A tendency to be pleasant, helpful, and willing to assist others at work. Cautiousness (imp:1.79) — A tendency to be careful, deliberate, and risk-avoidant when making work-related Achievement Orientation (imp:1.77) — A tendency to establish and maintain personally challenging work-related goals, Perseverance (imp:1.64) — A tendency to exhibit determination and resolve to perform or complete tasks in Self-Confidence (imp:1.63) — A tendency to believe in one's work-related capabilities and ability to control Social Orientation (imp:1.52) — A tendency to seek out, enjoy, and be energized by social interaction at work. Initiative (imp:1.41) — A tendency to be proactive and take on extra responsibilities and tasks that may Stress Tolerance (imp:1.27) — A tendency to cope and function effectively in stressful situations at work. Optimism (imp:1.10) — A tendency to exhibit a positive attitude and positive emotions at work, even un Sincerity (imp:1.07) — A tendency to be genuine and sincere in interactions with others at work, withou Empathy (imp:1.07) — A tendency to show concern for others and be sensitive to others' needs and feel Adaptability (imp:1.00) — A tendency to be open to and comfortable with change, new experiences, or ideas Leadership Orientation (imp:1.00) — A tendency to lead, take charge, offer opinions, and provide direction at work. Humility (imp:0.70) — A tendency to be modest and humble when interacting with others at work. Tolerance for Ambiguity (imp:0.60) — A tendency to be comfortable with ambiguity and uncertainty at work. Intellectual Curiosity (imp:0.33) — A tendency to seek out and acquire new work-related knowledge and obtain a deep Innovation (imp:0.26) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work. Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in Humility () — A tendency to be modest and humble when interacting with others at work. Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel Cooperation () — A tendency to be pleasant, helpful, and willing to assist others at work. Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un Social Orientation () — A tendency to seek out, enjoy, and be energized by social interaction at work. Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work. Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res --- TRANSFERABLE SKILLS --- Social Perceptiveness (imp:4.00 lvl:3.50) — Being aware of others' reactions and understanding why they react as they do. Coordination (imp:4.00 lvl:3.50) — Adjusting actions in relation to others' actions. Time Management (imp:4.00 lvl:3.88) — Managing one's own time and the time of others. Management of Personnel Resources (imp:3.88 lvl:3.50) — Motivating, developing, and directing people as they work, identifying the best Negotiation (imp:3.62 lvl:3.25) — Bringing others together and trying to reconcile differences. Service Orientation (imp:3.38 lvl:3.12) — Actively looking for ways to help people. Persuasion (imp:3.25 lvl:3.50) — Persuading others to change their minds or behavior. Instructing (imp:3.25 lvl:3.25) — Teaching others how to do something. Judgment and Decision Making (imp:3.25 lvl:3.12) — Considering the relative costs and benefits of potential actions to choose the m Complex Problem Solving (imp:3.12 lvl:3.12) — Identifying complex problems and reviewing related information to develop and ev Systems Analysis (imp:3.00 lvl:3.00) — Determining how a system should work and how changes in conditions, operations, Systems Evaluation (imp:2.88 lvl:3.00) — Identifying measures or indicators of system performance and the actions needed Management of Financial Resources (imp:2.75 lvl:2.75) — Determining how money will be spent to get the work done, and accounting for the Management of Material Resources (imp:2.75 lvl:2.75) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi Operations Analysis (imp:2.50 lvl:2.12) — Analyzing needs and product requirements to create a design. Operations Monitoring (imp:2.50 lvl:2.25) — Watching gauges, dials, or other indicators to make sure a machine is working pr Quality Control Analysis (imp:2.25 lvl:1.88) — Conducting tests and inspections of products, services, or processes to evaluate Troubleshooting (imp:2.00 lvl:1.50) — Determining causes of operating errors and deciding what to do about it. Technology Design (imp:1.88 lvl:1.12) — Generating or adapting equipment and technology to serve user needs. Programming (imp:1.75 lvl:0.88) — Writing computer programs for various purposes. Operation and Control (imp:1.62 lvl:1.25) — Controlling operations of equipment or systems. Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job. Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications. Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o Repairing (imp:1.00) — Repairing machines or systems using the needed tools.
--- NATIONAL WAGES --- total_employment : 13,810 annual_median : $96,660 annual_pct10 : $85,090 annual_pct25 : $90,650 annual_pct75 : $102,960 annual_pct90 : $111,740 annual_mean : $97,360 hourly_median : $46.47 --- GEOGRAPHIC DISPERSION --- highest_state : Florida ($102,880) lowest_state : Alaska ($59,340) dispersion_ratio : 1.734x --- TOP STATES BY WAGE (51 total) --- Transportation and Warehousing emp: 13,810 median: $ 96,660 --- TOP INDUSTRIES BY EMPLOYMENT (1 total) --- Transportation and Warehousing emp: 13,810 median: $ 96,660
exact_match_status : no_exact_match matched_title : N/A match_score : 0.0000 wikidata_qid : N/A word_count : 0 wikipedia_url : N/A license : CC BY-SA 4.0 fetched_at : 2026-06-02T20:05:06.263394Z --- SEMANTIC NEIGHBORS (5) --- Title: Butterfield Overland Mail (similarity: 0.4262) URL: https://en.wikipedia.org/wiki/Butterfield_Overland_Mail QID: Q1018077 Extract: Butterfield Overland Mail was a stagecoach service in the United States operating from 1858 to 1861. It carried passengers and U.S. Mail from two eastern termini, Memphis, Tennessee, and St. Louis, Missouri, to San Francisco, California. The routes from each eastern terminus met at Fort Smith, Arkan Title: Women in the United States (similarity: 0.2258) URL: https://en.wikipedia.org/wiki/Women_in_the_United_States QID: Q17514041 Extract: The legal status of women in the United States has advanced significantly over the past two centuries, but not yet equal to that of men in comparison to other high-income democracies. Title: Air Mail scandal (similarity: 0.4231) URL: https://en.wikipedia.org/wiki/Air_Mail_scandal QID: Q4698074 Extract: The Air Mail scandal, also known as the Air Mail fiasco, was a political controversy that erupted in 1934 following a congressional investigation into the awarding of airmail contracts to select airlines. The scandal intensified when the U.S. government revoked these contracts and assigned mail deli Title: Confederate Conscription Acts 1862–1864 (similarity: 0.1867) URL: https://en.wikipedia.org/wiki/Confederate_Conscription_Acts_1862%E2%80%931864 QID: Q96375394 Extract: The Confederate Conscription Acts, 1862 to 1864, were a series of measures taken by the Confederate government to procure the manpower needed to fight the American Civil War. Title: United States airmail service (similarity: 0.5538) URL: https://en.wikipedia.org/wiki/United_States_airmail_service QID: Q4698818 Extract: United States airmail was a service class of the United States Post Office Department (USPOD) and its successor United States Postal Service (USPS) delivering air mail by aircraft flown within the United States and its possessions and territories. Letters and parcels intended for air mail service we
model_pass1 : claude-sonnet-4-20250514
model_pass2 : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes : Strong O*NET data coverage with detailed work activities, skills, and knowledge. Clear wage data from BLS OEWS May 2025. Well-defined related occupations provide robust edge connections.
inferred_at : 2026-06-03T12:46:28.569458+00:00
tokens_input : 4,528
tokens_output : 4,057
cost_usd : $0.043646
wikipedia_used : False
wikipedia_title : None
wikipedia_note : No direct Wikipedia match found for modern postal management roles. The closest historical reference was Butterfield Overland Mail, a 19th-century stagecoach service, which provides limited context for contemporary postal operations.
--- PROSE FIELDS ---
ROLE SUMMARY:
Postmasters and Mail Superintendents plan, direct, and coordinate operational activities of U.S. postal facilities, managing staff schedules, customer service, and administrative functions. These management professionals oversee mail processing operations, resolve customer complaints, and ensure compliance with postal regulations and security protocols. They serve as the operational backbone of the postal service, balancing administrative duties with hands-on supervision of postal workers and mail handling processes.
DAY IN THE LIFE:
A typical day begins with reviewing overnight mail processing reports and adjusting employee work schedules based on mail volume and staffing availability. They coordinate with supervisors to organize incoming and outgoing mail processing, ensuring efficient workflow and addressing any operational bottlenecks. Throughout the day, they resolve customer complaints, negotiate with union representatives on labor issues, and prepare detailed reports on post office activities for regional supervisors. Administrative tasks include issuing money orders, collecting post office box rents, and monitoring employee attendance for payroll purposes. They spend significant time communicating with subordinates, peers, and supervisors to coordinate operations across multiple postal facilities.
WHO THRIVES:
Successful postmasters combine strong leadership capabilities with detail-oriented administrative skills, reflecting the high Enterprising and Conventional RIASEC profile. They excel at resolving conflicts and negotiating solutions, requiring excellent oral communication and problem-solving abilities. These professionals must demonstrate exceptional dependability and attention to detail, as they oversee critical mail processing operations and manage diverse teams of postal workers. Individuals who thrive possess strong social perceptiveness to manage both customer relationships and employee dynamics, along with the organizational skills to coordinate complex logistics operations.
CAREER ENTRY:
The majority of postmasters enter with a high school diploma (62.1%) and advance through postal service ranks, though some positions require a bachelor's degree (13.4%). Entry typically involves starting as postal clerks or mail handlers and progressing through supervisory roles within the postal service system. The Job Zone 2 classification indicates that some preparation is needed, often gained through on-the-job training and postal service-specific certification programs.
CAREER TRAJECTORY:
Career advancement typically leads to higher-level postal management positions such as District Manager or Regional Operations Manager within the postal service hierarchy. The strong administrative and management knowledge base transfers well to transportation and logistics management roles in private sector companies. Some professionals leverage their operational experience to move into administrative services management or general operations management positions across various industries.
MARKET INTELLIGENCE:
According to BLS OEWS May 2025, the occupation employs 13,810 workers with a median annual salary of $96,660, ranging from $85,090 to $111,740. Geographic variation is moderate with Florida offering the highest wages at $102,880 and Alaska the lowest at $59,340, representing a 1.73x ratio. Employment is concentrated entirely within Transportation and Warehousing industries, specifically the postal service sector. The stable government employment nature provides job security, though growth prospects are limited by the postal service's operational constraints and ongoing digitalization trends affecting mail volume.
AUTOMATION OUTLOOK:
The role faces moderate automation pressure as digital mail sorting and tracking systems reduce some administrative tasks, but the human judgment required for conflict resolution, staff management, and customer service provides protection. Key work activities like communicating with subordinates, resolving conflicts, and making operational decisions remain difficult to automate, suggesting stable employment prospects in the near term.
--- REASONED EDGES ---
[career_pathway] Postal Service Clerks (43-5051.00) — confidence:high
reasoning: Postmasters typically advance from postal clerk positions, sharing customer service and mail processing knowledge.
data: Primary-Short relationship
data: Customer and Personal Service knowledge overlap
data: Career progression pattern
[skill_overlap] Transportation, Storage, and Distribution Managers (11-3071.00) — confidence:high
reasoning: Both roles require coordinating operational activities and managing logistics operations with similar management competencies.
data: Administration and Management knowledge
data: Organizing and Planning work activities
data: Transportation/logistics focus
[riasec_cluster] First-Line Supervisors of Office and Administrative Support Workers (43-1011.00) — confidence:medium
reasoning: Both roles share Enterprising and Conventional orientations with supervisory responsibilities and administrative focus.
data: E:6.00, C:5.69 RIASEC profile
data: Guiding and Directing subordinates
data: Primary-Short relationship
[transferable_skill] Administrative Services Managers (11-3012.00) — confidence:high
reasoning: Management of Personnel Resources and coordination skills transfer directly between administrative management roles.
data: Management of Personnel Resources skill
data: Administration and Management knowledge
data: Similar job zone
[career_pathway] General and Operations Managers (11-1021.00) — confidence:medium
reasoning: Postmaster experience in operational coordination and staff management provides foundation for general management roles.
data: Making Decisions and Solving Problems activity
data: Leadership orientation
data: Operational management experience
--- NORMALIZER SIGNALS ---
match_keywords : ['postmaster', 'mail superintendent', 'postal supervisor', 'postal manager', 'mail delivery supervisor', 'distribution operations supervisor', 'postal facility manager', 'postal operations']
exclude_keywords : ['mail carrier', 'postal clerk', 'mail sorter', 'delivery driver', 'mail handler']
title_patterns : ['Postmaster', '*Mail Superintendent*', '*Postal Supervisor*', '*Distribution*Supervisor*', '*Delivery Supervisor*']
common_variations: ['Postmaster Relief', 'PMR', 'Postal Service Manager', 'Mail Operations Supervisor', 'Distribution Operations Manager', 'Postal Sectional Center Manager', 'Service Delivery Supervisor', 'Postal Superintendent']
total_terms : 40 top_words : ['tendency', 'others', 'mail', 'equipment', 'postal', 'service', 'management', 'principles', 'operations', 'activities', 'services', 'control', 'includes', 'administrative', 'objects', 'customer', 'ideas', 'problems', 'materials', 'techniques'] source_layers : onet_tasks | onet_dimensions | dwas | wikipedia | inference TERM COUNT FREQ DOMINANT SOURCE SOURCE BREAKDOWN ────────────────────────────────────────────────────────────────────────────────────────── tendency 42 0.01578 onet_dimensions onet_dimensions:100% others 38 0.01427 onet_dimensions onet_dimensions:100% mail 26 0.00977 wikipedia wikipedia:46% inference:42% onet_dimensions:8% equipment 23 0.00864 onet_dimensions onet_dimensions:100% postal 20 0.00751 inference inference:80% onet_tasks:15% wikipedia:5% service 17 0.00639 inference inference:59% wikipedia:29% onet_dimensions:12% management 16 0.00601 inference inference:50% onet_dimensions:44% onet_tasks:6% principles 16 0.00601 onet_dimensions onet_dimensions:100% operations 15 0.00564 inference inference:47% onet_dimensions:40% dwas:13% activities 14 0.00526 onet_dimensions onet_dimensions:64% inference:21% onet_tasks:14% services 14 0.00526 onet_dimensions onet_dimensions:43% dwas:36% onet_tasks:14% control 12 0.00451 onet_dimensions onet_dimensions:100% includes 12 0.00451 onet_dimensions onet_dimensions:100% administrative 12 0.00451 inference inference:58% onet_dimensions:33% dwas:8% objects 12 0.00451 onet_dimensions onet_dimensions:100% customer 11 0.00413 inference inference:45% onet_dimensions:36% onet_tasks:9% ideas 11 0.00413 onet_dimensions onet_dimensions:100% problems 10 0.00376 onet_dimensions onet_dimensions:90% dwas:10% materials 10 0.00376 onet_dimensions onet_dimensions:100% techniques 10 0.00376 onet_dimensions onet_dimensions:100% body 10 0.00376 onet_dimensions onet_dimensions:100% processing 9 0.00338 onet_dimensions onet_dimensions:44% inference:44% onet_tasks:11% performance 9 0.00338 onet_dimensions onet_dimensions:78% onet_tasks:11% dwas:11% monitoring 9 0.00338 onet_dimensions onet_dimensions:89% inference:11% resources 9 0.00338 onet_dimensions onet_dimensions:100% air 9 0.00338 wikipedia wikipedia:78% onet_dimensions:22% needed 9 0.00338 onet_dimensions onet_dimensions:78% wikipedia:11% inference:11% quickly 9 0.00338 onet_dimensions onet_dimensions:100% orientation 9 0.00338 onet_dimensions onet_dimensions:100% operational 8 0.00300 inference inference:75% onet_tasks:12% dwas:12% procedures 8 0.00300 onet_dimensions onet_dimensions:100% needs 8 0.00300 onet_dimensions onet_dimensions:100% problem 8 0.00300 onet_dimensions onet_dimensions:88% inference:12% rules 8 0.00300 onet_dimensions onet_dimensions:100% human 8 0.00300 onet_dimensions onet_dimensions:88% inference:12% production 8 0.00300 onet_dimensions onet_dimensions:100% standards 8 0.00300 onet_dimensions onet_dimensions:100% events 8 0.00300 onet_dimensions onet_dimensions:100% actions 8 0.00300 onet_dimensions onet_dimensions:100% performing 8 0.00300 onet_dimensions onet_dimensions:100%