[Core] [61% incumbents] Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
  DWAs: Correspond with customers to answer questions or resolve complaints.

[Supplemental] [61% incumbents] Collect taxes from individuals or businesses according to prescribed laws and regulations.
  DWAs: Collect payments for goods or services.

[Supplemental] [61% incumbents] Determine appropriate methods of debt settlement, such as offers of compromise, wage garnishment, or seizure and sale of property.
  DWAs: Develop financial plans for clients.

[Supplemental] [61% incumbents] Examine and analyze tax assets and liabilities to determine resolution of delinquent tax problems.
  DWAs: Assess financial status of clients.

[Supplemental] [61% incumbents] Direct service of legal documents, such as subpoenas, warrants, notices of assessment, and garnishments.
  DWAs: Oversee business processes.

[Supplemental] [61% incumbents] Review filed tax returns to determine whether claimed tax credits and deductions are allowed by law.
  DWAs: Examine financial records.

[Supplemental] [61% incumbents] Review selected tax returns to determine the nature and extent of audits to be performed on them.
  DWAs: Examine financial records.

[Supplemental] [61% incumbents] Enter tax return information into computers for processing.
  DWAs: Maintain data in information systems or databases.

[Core] [60% incumbents] Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
  DWAs: Explain regulations, policies, or procedures.

[Core] [60% incumbents] Answer questions from taxpayers and assist them in completing tax forms.
  DWAs: Correspond with customers to answer questions or resolve complaints.

[Supplemental] [60% incumbents] Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that deadlines are met.
  DWAs: Inform individuals or organizations of status or findings.

[Supplemental] [60% incumbents] Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
  DWAs: Update knowledge of legal or regulatory environments.

[Supplemental] [60% incumbents] Examine accounting systems and records to determine whether accounting methods used were appropriate and in compliance with statutory provisions.
  DWAs: Examine financial records. | Examine financial records or processes.

[Supplemental] [60% incumbents] Participate in informal appeals hearings on contested cases from other agents.
  DWAs: Testify at legal or legislative proceedings.

[Supplemental] [60% incumbents] Prepare briefs and assist in searching and seizing records to prepare charges and documentation for court cases.
  DWAs: Collect evidence for legal proceedings. | Prepare legal or investigatory documentation.

[Core] [59% incumbents] Send notices to taxpayers when accounts are delinquent.
  DWAs: Inform individuals or organizations of status or findings.

[Core] [59% incumbents] Maintain records for each case, including contacts, telephone numbers, and actions taken.
  DWAs: Document information related to legal proceedings.

[Supplemental] [59% incumbents] Check tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation.
  DWAs: Verify accuracy of records.

[Supplemental] [59% incumbents] Investigate claims of inability to pay taxes by researching court information for the status of liens, mortgages, or financial statements, or by locating assets through third parties.
  DWAs: Gather financial records. | Examine financial records.

[Core] [58% incumbents] Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.
  DWAs: Inform individuals or organizations of status or findings.

[Supplemental] [58% incumbents] Secure a taxpayer's agreement to discharge a tax assessment or submit contested determinations to other administrative or judicial conferees for appeals hearings.
  DWAs: Negotiate agreements to resolve disputes. | Communicate with government agencies.

--- SKILLS ---
  Reading Comprehension (imp:4.00 lvl:4.12) — Understanding written sentences and paragraphs in work-related documents.
  Active Listening (imp:4.00 lvl:4.00) — Giving full attention to what other people are saying, taking time to understand
  Speaking (imp:4.00 lvl:4.00) — Talking to others to convey information effectively.
  Critical Thinking (imp:3.88 lvl:3.75) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Writing (imp:3.25 lvl:3.25) — Communicating effectively in writing as appropriate for the needs of the audienc
  Mathematics (imp:3.25 lvl:3.25) — Using mathematics to solve problems.
  Active Learning (imp:3.25 lvl:3.75) — Understanding the implications of new information for both current and future pr
  Monitoring (imp:3.25 lvl:3.12) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Learning Strategies (imp:2.88 lvl:3.00) — Selecting and using training/instructional methods and procedures appropriate fo
  Science (imp:1.00) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.30 lvl:5.49) — Knowledge of principles and processes for providing customer and personal servic
  English Language (imp:4.09 lvl:4.02) — Knowledge of the structure and content of the English language including the mea
  Mathematics (imp:3.88 lvl:3.85) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Administrative (imp:3.86 lvl:5.14) — Knowledge of administrative and office procedures and systems such as word proce
  Law and Government (imp:3.71 lvl:3.59) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Economics and Accounting (imp:3.47 lvl:3.92) — Knowledge of economic and accounting principles and practices, the financial mar
  Administration and Management (imp:3.42 lvl:4.22) — Knowledge of business and management principles involved in strategic planning, 
  Computers and Electronics (imp:2.60 lvl:3.11) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Education and Training (imp:2.55 lvl:3.23) — Knowledge of principles and methods for curriculum and training design, teaching
  Psychology (imp:2.48 lvl:2.23) — Knowledge of human behavior and performance; individual differences in ability, 
  Public Safety and Security (imp:2.42 lvl:1.86) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Communications and Media (imp:2.18 lvl:1.73) — Knowledge of media production, communication, and dissemination techniques and m
  Sociology and Anthropology (imp:1.94 lvl:1.15) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Personnel and Human Resources (imp:1.93 lvl:1.77) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Geography (imp:1.71 lvl:1.01) — Knowledge of principles and methods for describing the features of land, sea, an
  Telecommunications (imp:1.70) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Production and Processing (imp:1.63 lvl:0.87) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Transportation (imp:1.63 lvl:1.01) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  History and Archeology (imp:1.62 lvl:0.66) — Knowledge of historical events and their causes, indicators, and effects on civi
  Foreign Language (imp:1.58 lvl:0.61) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Philosophy and Theology (imp:1.49) — Knowledge of different philosophical systems and religions. This includes their 
  Building and Construction (imp:1.44) — Knowledge of materials, methods, and the tools involved in the construction or r
  Sales and Marketing (imp:1.38) — Knowledge of principles and methods for showing, promoting, and selling products
  Design (imp:1.37) — Knowledge of design techniques, tools, and principles involved in production of 
  Therapy and Counseling (imp:1.33) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Food Production (imp:1.31) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Medicine and Dentistry (imp:1.26) — Knowledge of the information and techniques needed to diagnose and treat human i
  Engineering and Technology (imp:1.23) — Knowledge of the practical application of engineering science and technology. Th
  Mechanical (imp:1.23) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Chemistry (imp:1.22) — Knowledge of the chemical composition, structure, and properties of substances a
  Physics (imp:1.21) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Biology (imp:1.21) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd
  Fine Arts (imp:1.21) — Knowledge of the theory and techniques required to compose, produce, and perform

--- ABILITIES ---
  Oral Comprehension (imp:4.00 lvl:4.12) — The ability to listen to and understand information and ideas presented through 
  Written Comprehension (imp:4.00 lvl:4.12) — The ability to read and understand information and ideas presented in writing.
  Oral Expression (imp:4.00 lvl:4.12) — The ability to communicate information and ideas in speaking so others will unde
  Deductive Reasoning (imp:4.00 lvl:4.00) — The ability to apply general rules to specific problems to produce answers that 
  Inductive Reasoning (imp:4.00 lvl:4.00) — The ability to combine pieces of information to form general rules or conclusion
  Information Ordering (imp:4.00 lvl:3.75) — The ability to arrange things or actions in a certain order or pattern according
  Problem Sensitivity (imp:3.88 lvl:3.38) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Near Vision (imp:3.75 lvl:3.88) — The ability to see details at close range (within a few feet of the observer).
  Speech Recognition (imp:3.75 lvl:3.50) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:3.75 lvl:3.12) — The ability to speak clearly so others can understand you.
  Written Expression (imp:3.62 lvl:3.88) — The ability to communicate information and ideas in writing so others will under
  Category Flexibility (imp:3.12 lvl:3.12) — The ability to generate or use different sets of rules for combining or grouping
  Mathematical Reasoning (imp:3.12 lvl:3.12) — The ability to choose the right mathematical methods or formulas to solve a prob
  Number Facility (imp:3.12 lvl:4.00) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Flexibility of Closure (imp:3.00 lvl:3.12) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Memorization (imp:2.88 lvl:2.75) — The ability to remember information such as words, numbers, pictures, and proced
  Perceptual Speed (imp:2.88 lvl:2.75) — The ability to quickly and accurately compare similarities and differences among
  Selective Attention (imp:2.88 lvl:2.50) — The ability to concentrate on a task over a period of time without being distrac
  Fluency of Ideas (imp:2.75 lvl:2.88) — The ability to come up with a number of ideas about a topic (the number of ideas
  Far Vision (imp:2.75 lvl:2.75) — The ability to see details at a distance.
  Speed of Closure (imp:2.62 lvl:2.62) — The ability to quickly make sense of, combine, and organize information into mea
  Time Sharing (imp:2.50 lvl:2.00) — The ability to shift back and forth between two or more activities or sources of
  Originality (imp:2.25 lvl:2.62) — The ability to come up with unusual or clever ideas about a given topic or situa
  Finger Dexterity (imp:2.25 lvl:2.12) — The ability to make precisely coordinated movements of the fingers of one or bot
  Auditory Attention (imp:2.25 lvl:2.00) — The ability to focus on a single source of sound in the presence of other distra
  Visualization (imp:2.12 lvl:2.12) — The ability to imagine how something will look after it is moved around or when 
  Arm-Hand Steadiness (imp:1.88 lvl:0.88) — The ability to keep your hand and arm steady while moving your arm or while hold
  Manual Dexterity (imp:1.88 lvl:1.00) — The ability to quickly move your hand, your hand together with your arm, or your
  Wrist-Finger Speed (imp:1.88 lvl:1.00) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Trunk Strength (imp:1.88 lvl:1.50) — The ability to use your abdominal and lower back muscles to support part of the 
  Visual Color Discrimination (imp:1.75 lvl:1.12) — The ability to match or detect differences between colors, including shades of c
  Control Precision (imp:1.62 lvl:0.62) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Hearing Sensitivity (imp:1.62 lvl:0.75) — The ability to detect or tell the differences between sounds that vary in pitch 
  Dynamic Strength (imp:1.25 lvl:0.25) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Depth Perception (imp:1.25 lvl:0.25) — The ability to judge which of several objects is closer or farther away from you
  Spatial Orientation (imp:1.00) — The ability to know your location in relation to the environment or to know wher
  Multilimb Coordination (imp:1.00) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Response Orientation (imp:1.00) — The ability to choose quickly between two or more movements in response to two o
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Static Strength (imp:1.00) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Explosive Strength (imp:1.00) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Stamina (imp:1.00) — The ability to exert yourself physically over long periods of time without getti
  Extent Flexibility (imp:1.00) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Gross Body Coordination (imp:1.00) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:1.00) — The ability to keep or regain your body balance or stay upright when in an unsta
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Communicating with People Outside the Organization (imp:4.88 lvl:4.60) — Communicating with people outside the organization, representing the organizatio
  Working with Computers (imp:4.77 lvl:3.24) — Using computers and computer systems (including hardware and software) to progra
  Performing for or Working Directly with the Public (imp:4.74 lvl:4.90) — Performing for people or dealing directly with the public. This includes serving
  Getting Information (imp:4.57 lvl:4.64) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Evaluating Information to Determine Compliance with Standards (imp:4.46 lvl:4.69) — Using relevant information and individual judgment to determine whether events o
  Communicating with Supervisors, Peers, or Subordinates (imp:4.34 lvl:4.36) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Processing Information (imp:4.32 lvl:4.90) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Identifying Objects, Actions, and Events (imp:4.25 lvl:4.29) — Identifying information by categorizing, estimating, recognizing differences or 
  Organizing, Planning, and Prioritizing Work (imp:4.15 lvl:5.23) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Making Decisions and Solving Problems (imp:4.04 lvl:4.02) — Analyzing information and evaluating results to choose the best solution and sol
  Documenting/Recording Information (imp:4.00 lvl:3.59) — Entering, transcribing, recording, storing, or maintaining information in writte
  Interpreting the Meaning of Information for Others (imp:3.79 lvl:3.45) — Translating or explaining what information means and how it can be used.
  Establishing and Maintaining Interpersonal Relationships (imp:3.76 lvl:4.52) — Developing constructive and cooperative working relationships with others, and m
  Analyzing Data or Information (imp:3.72 lvl:3.82) — Identifying the underlying principles, reasons, or facts of information by break
  Updating and Using Relevant Knowledge (imp:3.63 lvl:4.65) — Keeping up-to-date technically and applying new knowledge to your job.
  Monitoring Processes, Materials, or Surroundings (imp:3.57 lvl:4.37) — Monitoring and reviewing information from materials, events, or the environment,
  Developing and Building Teams (imp:3.44 lvl:3.25) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Training and Teaching Others (imp:3.42 lvl:3.44) — Identifying the educational needs of others, developing formal educational or tr
  Resolving Conflicts and Negotiating with Others (imp:3.36 lvl:3.42) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Performing Administrative Activities (imp:3.28 lvl:2.84) — Performing day-to-day administrative tasks such as maintaining information files
  Scheduling Work and Activities (imp:3.27 lvl:3.34) — Scheduling events, programs, and activities, as well as the work of others.
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:3.21 lvl:3.08) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Assisting and Caring for Others (imp:3.01 lvl:2.98) — Providing personal assistance, medical attention, emotional support, or other pe
  Providing Consultation and Advice to Others (imp:3.01 lvl:2.43) — Providing guidance and expert advice to management or other groups on technical,
  Developing Objectives and Strategies (imp:2.94 lvl:2.91) — Establishing long-range objectives and specifying the strategies and actions to 
  Coordinating the Work and Activities of Others (imp:2.93 lvl:2.87) — Getting members of a group to work together to accomplish tasks.
  Thinking Creatively (imp:2.89 lvl:3.27) — Developing, designing, or creating new applications, ideas, relationships, syste
  Judging the Qualities of Objects, Services, or People (imp:2.76 lvl:3.34) — Assessing the value, importance, or quality of things or people.
  Coaching and Developing Others (imp:2.63 lvl:2.60) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Guiding, Directing, and Motivating Subordinates (imp:2.53 lvl:2.07) — Providing guidance and direction to subordinates, including setting performance 
  Inspecting Equipment, Structures, or Materials (imp:2.38 lvl:2.20) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Selling or Influencing Others (imp:2.25 lvl:1.73) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Staffing Organizational Units (imp:1.87 lvl:1.49) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Handling and Moving Objects (imp:1.86 lvl:2.00) — Using hands and arms in handling, installing, positioning, and moving materials,
  Performing General Physical Activities (imp:1.84 lvl:1.12) — Performing general physical activities includes doing activities that require co
  Controlling Machines and Processes (imp:1.75) — Using either control mechanisms or direct physical activity to operate machines 
  Monitoring and Controlling Resources (imp:1.52) — Monitoring and controlling resources and overseeing the spending of money.
  Repairing and Maintaining Electronic Equipment (imp:1.48) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Operating Vehicles, Mechanized Devices, or Equipment (imp:1.45 lvl:0.86) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.17) — Providing documentation, detailed instructions, drawings, or specifications to t
  Repairing and Maintaining Mechanical Equipment (imp:1.16) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an

--- WORK STYLES ---
  Dependability (imp:4.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Attention to Detail (imp:3.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Attention to Detail (imp:2.77) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Dependability (imp:2.65) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Integrity (imp:2.55) — A tendency to be honest and ethical at work.
  Cautiousness (imp:2.32) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Integrity (imp:2.00) — A tendency to be honest and ethical at work.
  Self-Control (imp:1.87) — A tendency to remain calm and composed and to manage emotions effectively in res
  Perseverance (imp:1.80) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Stress Tolerance (imp:1.38) — A tendency to cope and function effectively in stressful situations at work.
  Achievement Orientation (imp:1.37) — A tendency to establish and maintain personally challenging work-related goals, 
  Social Orientation (imp:1.33) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Self-Confidence (imp:1.29) — A tendency to believe in one's work-related capabilities and ability to control 
  Cooperation (imp:1.06) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Cautiousness (imp:1.00) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Intellectual Curiosity (imp:0.94) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Sincerity (imp:0.78) — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy (imp:0.75) — A tendency to show concern for others and be sensitive to others' needs and feel
  Initiative (imp:0.72) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Humility (imp:0.67) — A tendency to be modest and humble when interacting with others at work.
  Adaptability (imp:0.59) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Optimism (imp:0.26) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Leadership Orientation (imp:0.16) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Tolerance for Ambiguity (imp:0.08) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Cooperation () — A tendency to be pleasant, helpful, and willing to assist others at work.
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Social Orientation () — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res
  Innovation (imp:-0.43) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 

--- TRANSFERABLE SKILLS ---
  Judgment and Decision Making (imp:3.12 lvl:3.25) — Considering the relative costs and benefits of potential actions to choose the m
  Social Perceptiveness (imp:3.00 lvl:3.00) — Being aware of others' reactions and understanding why they react as they do.
  Coordination (imp:3.00 lvl:3.00) — Adjusting actions in relation to others' actions.
  Negotiation (imp:3.00 lvl:3.12) — Bringing others together and trying to reconcile differences.
  Complex Problem Solving (imp:3.00 lvl:3.00) — Identifying complex problems and reviewing related information to develop and ev
  Time Management (imp:3.00 lvl:2.88) — Managing one's own time and the time of others.
  Persuasion (imp:2.88 lvl:2.88) — Persuading others to change their minds or behavior.
  Instructing (imp:2.88 lvl:3.12) — Teaching others how to do something.
  Service Orientation (imp:2.88 lvl:3.00) — Actively looking for ways to help people.
  Systems Analysis (imp:2.50 lvl:2.25) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:2.50 lvl:2.50) — Identifying measures or indicators of system performance and the actions needed 
  Management of Personnel Resources (imp:2.25 lvl:2.00) — Motivating, developing, and directing people as they work, identifying the best 
  Quality Control Analysis (imp:2.00 lvl:1.12) — Conducting tests and inspections of products, services, or processes to evaluate
  Management of Financial Resources (imp:1.88 lvl:1.12) — Determining how money will be spent to get the work done, and accounting for the
  Operations Analysis (imp:1.75 lvl:1.00) — Analyzing needs and product requirements to create a design.
  Operations Monitoring (imp:1.75 lvl:0.88) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Programming (imp:1.62 lvl:0.75) — Writing computer programs for various purposes.
  Management of Material Resources (imp:1.62 lvl:0.75) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Technology Design (imp:1.50 lvl:0.50) — Generating or adapting equipment and technology to serve user needs.
  Operation and Control (imp:1.38 lvl:0.38) — Controlling operations of equipment or systems.
  Installation (imp:1.12 lvl:0.12) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Troubleshooting (imp:1.00) — Determining causes of operating errors and deciding what to do about it.
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 56,610
  annual_median    : $62,370
  annual_pct10     : $42,000
  annual_pct25     : $49,450
  annual_pct75     : $83,390
  annual_pct90     : $114,550
  annual_mean      : $70,520
  hourly_median    : $29.98

--- GEOGRAPHIC DISPERSION ---
  highest_state    : New Jersey ($96,420)
  lowest_state     : Mississippi ($41,860)
  dispersion_ratio : 2.303x

--- TOP STATES BY WAGE (51 total) ---
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:   56,610  median: $  62,370

--- TOP INDUSTRIES BY EMPLOYMENT (1 total) ---
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:   56,610  median: $  62,370

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T20:18:09.693730Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Bureau of Internal Revenue (similarity: 0.4324)
  URL: https://en.wikipedia.org/wiki/Bureau_of_Internal_Revenue
  QID: Q4998386
  Extract: The Bureau of Internal Revenue (BIR; Filipino: Kawanihan ng Rentas Internas) is a revenue service for the Philippine government, which is responsible for collecting more than half of the total tax revenues of the government. It is an agency of the Department of Finance and it is led by a Commissione

  Title: Laffer curve (similarity: 0.2667)
  URL: https://en.wikipedia.org/wiki/Laffer_curve
  QID: Q504749
  Extract: In economics, the Laffer curve illustrates a theoretical relationship between rates of taxation and the resulting levels of the government's tax revenue. The Laffer curve assumes that no tax revenue is raised at the extreme tax rates of 0% and 100%, meaning that there is a tax rate between 0% and 10

  Title: Women in the United States (similarity: 0.1081)
  URL: https://en.wikipedia.org/wiki/Women_in_the_United_States
  QID: Q17514041
  Extract: The legal status of women in the United States has advanced significantly over the past two centuries, but not yet equal to that of men in comparison to other high-income democracies.

  Title: Tax (similarity: 0.1176)
  URL: https://en.wikipedia.org/wiki/Tax
  QID: Q8161
  Extract: A tax is a mandatory financial charge or levy imposed on an individual or legal entity by a governmental organization to support government spending and public expenditures collectively or to regulate economic activity through measures designed to mitigate negative externalities. Tax compliance refe

  Title: Land value tax (similarity: 0.2903)
  URL: https://en.wikipedia.org/wiki/Land_value_tax
  QID: Q1057250
  Extract: A land value tax (LVT) is a levy on the value of land without regard to buildings, personal property and other improvements upon it. Some economists favor LVT, arguing it does not cause economic inefficiency, and helps reduce economic inequality. A land value tax is a progressive tax, in that the ta

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Strong confidence based on comprehensive O*NET data including detailed work activities, skills, and knowledge requirements. BLS wage data provides robust market intelligence, though limited Wikipedia context reduces external validation.
inferred_at          : 2026-06-03T13:41:33.155687+00:00
tokens_input         : 4,488
tokens_output        : 4,196
cost_usd             : $0.044878
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No exact Wikipedia match found, with closest semantic neighbor being 'Bureau of Internal Revenue' focusing on organizational structure rather than specific occupational roles. Limited external context available for this specialized government occupation.

--- PROSE FIELDS ---

ROLE SUMMARY:
Tax Examiners and Collectors, and Revenue Agents determine tax liability and collect taxes from individuals and businesses according to prescribed laws and regulations. They review tax returns, conduct audits, contact taxpayers to resolve discrepancies, and enforce collection procedures when necessary. These professionals serve as the primary interface between tax authorities and the public, ensuring compliance with tax codes while providing customer service.

DAY IN THE LIFE:
A typical day involves reviewing filed tax returns to identify discrepancies or determine audit scope, using software like Microsoft Excel and QuickBooks to analyze financial data. They contact taxpayers by mail or telephone to address issues and request supporting documentation, often explaining complex tax regulations and procedures. Much time is spent working with computers to enter tax information, evaluate compliance with standards, and process cases. They may direct legal document service such as subpoenas or garnishments, and confer with taxpayers or their representatives to discuss tax issues and settlement options.

WHO THRIVES:
Successful professionals in this role exhibit strong conventional traits, preferring structured, rule-based work environments with clear procedures and regulations. They possess excellent communication skills for dealing with stressed taxpayers, combining empathy with firmness when enforcing collection procedures. Detail-oriented individuals who can methodically review complex financial documents and identify discrepancies thrive here. Strong deductive and inductive reasoning abilities are essential for analyzing tax situations and determining appropriate actions, while dependability and integrity are crucial given the sensitive nature of taxpayer information.

CAREER ENTRY:
Most positions require a bachelor's degree (33.6% of workers), though associate's degrees (25.6%) and high school diplomas (23.2%) are also common entry points according to education distribution data. Entry typically involves government civil service examinations and specialized tax law training. New hires often begin in trainee positions, learning tax codes, collection procedures, and customer service protocols through formal training programs lasting several months.

CAREER TRAJECTORY:
Career advancement typically follows government pay scales and classification systems, progressing from entry-level examiner roles to senior examiner, supervisory, or specialist positions. Many advance to become revenue officers handling complex collection cases, while others move into management roles overseeing tax examination units. Some transition to related fields like financial examination, budget analysis, or private sector tax preparation and consulting, leveraging their deep knowledge of tax regulations and government processes.

MARKET INTELLIGENCE:
The field employs 56,610 workers nationally with a median annual wage of $62,370 according to BLS OEWS May 2025 data, ranging from $42,000 to $114,550. Geographic variation is significant, with New Jersey offering the highest wages at $96,420 compared to Mississippi's $41,860, representing a 2.30x difference. Employment is concentrated almost exclusively in government sectors (federal, state, and local), making job security relatively high but growth dependent on public sector budgets and tax policy changes. The role shows medium preparation requirements (Job Zone 3), indicating stable career prospects for qualified candidates.

AUTOMATION OUTLOOK:
Moderate automation risk exists as computer systems increasingly handle routine tax return processing and basic compliance checking. However, the high importance of activities like communicating with people outside the organization (4.9) and performing direct public service (4.7) suggests continued human necessity for complex cases, disputes, and customer service interactions. The combination of regulatory interpretation, negotiation, and sensitive taxpayer communication creates barriers to full automation.

--- REASONED EDGES ---
  [skill_overlap] Tax Preparers (13-2082.00) — confidence:high
    reasoning: Both roles share high-level knowledge of tax law, mathematics, and customer service, with similar requirements for reading comprehension and critical thinking.
    data: Customer and Personal Service knowledge (4.3)
    data: Mathematics knowledge (3.9)
    data: Reading Comprehension skill (4.0)
  [knowledge_overlap] Accountants and Auditors (13-2011.00) — confidence:high
    reasoning: Significant overlap in Economics and Accounting knowledge (3.5) and financial record examination activities, with shared focus on compliance evaluation.
    data: Economics and Accounting knowledge (3.5)
    data: Evaluating Information to Determine Compliance (4.5)
    data: Examining financial records work activity
  [task_similarity] Bill and Account Collectors (43-3011.00) — confidence:high
    reasoning: Both roles involve collecting payments and contacting individuals to resolve financial discrepancies, requiring similar communication and negotiation skills.
    data: Collect taxes task
    data: Contact taxpayers by mail or telephone
    data: Negotiation transferable skill (3.0)
  [riasec_cluster] Financial Examiners (13-2061.00) — confidence:medium
    reasoning: Both show strong conventional orientation (C:6.85) with moderate enterprising traits, indicating shared preference for structured regulatory work environments.
    data: RIASEC C:6.85, E:4.38
    data: Law and Government knowledge
    data: Evaluating compliance work activity
  [job_zone] Budget Analysts (13-2031.00) — confidence:medium
    reasoning: Both are Job Zone 3 occupations requiring medium preparation, with overlapping analytical skills and government sector employment concentration.
    data: Job Zone 3
    data: Government sector employment
    data: Administrative knowledge (3.9)
    data: Critical Thinking skill (3.9)

--- NORMALIZER SIGNALS ---
  match_keywords   : ['tax examiner', 'revenue agent', 'tax collector', 'tax auditor', 'customs examiner', 'collections specialist', 'tax compliance', 'revenue collection']
  exclude_keywords : ['tax preparer', 'tax attorney', 'certified public accountant', 'bookkeeper', 'financial planner']
  title_patterns   : ['*tax*examiner*', '*revenue*agent*', '*tax*collector*', '*customs*examiner*', '*collections*specialist*']
  common_variations: ['tax examiner', 'revenue agent', 'tax collector', 'customs examiner', 'collections specialist', 'tax auditor', 'revenue officer', 'tax compliance officer']

total_terms    : 40
top_words      : ['tax', 'tendency', 'others', 'equipment', 'financial', 'principles', 'procedures', 'government', 'includes', 'control', 'objects', 'taxpayers', 'problems', 'records', 'actions', 'ideas', 'service', 'legal', 'techniques', 'materials']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tax                        46  0.01632  wikipedia            wikipedia:41%  inference:37%  onet_tasks:22%
tendency                   42  0.01490  onet_dimensions      onet_dimensions:100%
others                     39  0.01384  onet_dimensions      onet_dimensions:97%  inference:3%
equipment                  23  0.00816  onet_dimensions      onet_dimensions:100%
financial                  17  0.00603  dwas                 dwas:47%  onet_dimensions:18%  inference:18%
principles                 16  0.00568  onet_dimensions      onet_dimensions:100%
procedures                 15  0.00532  onet_dimensions      onet_dimensions:53%  inference:33%  onet_tasks:7%
government                 14  0.00497  wikipedia            wikipedia:36%  inference:36%  onet_dimensions:21%
includes                   12  0.00426  onet_dimensions      onet_dimensions:100%
control                    12  0.00426  onet_dimensions      onet_dimensions:100%
objects                    12  0.00426  onet_dimensions      onet_dimensions:100%
taxpayers                  11  0.00390  onet_tasks           onet_tasks:55%  inference:36%  wikipedia:9%
problems                   11  0.00390  onet_dimensions      onet_dimensions:82%  onet_tasks:18%
records                    11  0.00390  dwas                 dwas:64%  onet_tasks:27%  onet_dimensions:9%
actions                    11  0.00390  onet_dimensions      onet_dimensions:73%  onet_tasks:9%  wikipedia:9%
ideas                      11  0.00390  onet_dimensions      onet_dimensions:100%
service                    10  0.00355  inference            inference:60%  onet_dimensions:20%  onet_tasks:10%
legal                      10  0.00355  dwas                 dwas:50%  wikipedia:20%  onet_tasks:10%
techniques                 10  0.00355  onet_dimensions      onet_dimensions:100%
materials                  10  0.00355  onet_dimensions      onet_dimensions:100%
activities                 10  0.00355  onet_dimensions      onet_dimensions:90%  inference:10%
body                       10  0.00355  onet_dimensions      onet_dimensions:100%
regulations                 9  0.00319  inference            inference:44%  onet_tasks:22%  onet_dimensions:22%
standards                   9  0.00319  onet_dimensions      onet_dimensions:89%  inference:11%
resources                   9  0.00319  onet_dimensions      onet_dimensions:100%
quickly                     9  0.00319  onet_dimensions      onet_dimensions:100%
orientation                 9  0.00319  onet_dimensions      onet_dimensions:100%
performing                  9  0.00319  onet_dimensions      onet_dimensions:89%  inference:11%
individuals                 8  0.00284  dwas                 dwas:38%  onet_dimensions:25%  inference:25%
appropriate                 8  0.00284  onet_dimensions      onet_dimensions:62%  onet_tasks:25%  inference:12%
needs                       8  0.00284  onet_dimensions      onet_dimensions:100%
monitoring                  8  0.00284  onet_dimensions      onet_dimensions:100%
rules                       8  0.00284  onet_dimensions      onet_dimensions:100%
providing                   8  0.00284  onet_dimensions      onet_dimensions:88%  inference:12%
management                  8  0.00284  onet_dimensions      onet_dimensions:88%  inference:12%
human                       8  0.00284  onet_dimensions      onet_dimensions:88%  inference:12%
production                  8  0.00284  onet_dimensions      onet_dimensions:100%
public                      8  0.00284  onet_dimensions      onet_dimensions:50%  inference:38%  wikipedia:12%
land                        8  0.00284  wikipedia            wikipedia:88%  onet_dimensions:12%
events                      8  0.00284  onet_dimensions      onet_dimensions:100%