[Core] [60% incumbents] Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  DWAs: Coordinate operational activities.

[Core] [60% incumbents] Interview patients or their representatives to identify problems relating to care.
  DWAs: Interview employees, customers, or others to collect information.

[Core] [60% incumbents] Refer patients to appropriate health care services or resources.
  DWAs: Refer customers to appropriate personnel.

[Core] [60% incumbents] Maintain knowledge of community services and resources available to patients.
  DWAs: Maintain current knowledge related to work activities.

[Core] [60% incumbents] Explain policies, procedures, or services to patients using medical or administrative knowledge.
  DWAs: Explain regulations, policies, or procedures.

[Core] [60% incumbents] Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  DWAs: Refer customers to appropriate personnel.

[Core] [60% incumbents] Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  DWAs: Maintain current knowledge related to work activities.

[Core] [60% incumbents] Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
  DWAs: Prepare informational or reference materials. | Distribute materials to employees or customers.

[Supplemental] [60% incumbents] Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
  DWAs: Train personnel.

[Supplemental] [60% incumbents] Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  DWAs: Provide information to coworkers.

[Supplemental] [59% incumbents] Analyze patients' abilities to pay to determine charges on a sliding scale.
  DWAs: Analyze financial information.

[Supplemental] [59% incumbents] Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
  DWAs: Prepare research or technical reports.

[Supplemental] [59% incumbents] Teach patients to use home health care equipment.
  DWAs: Teach basic living or other adaptive skills to patients or caregivers. | Instruct patients in the use of assistive equipment.

--- SKILLS ---
  Active Listening (imp:4.12 lvl:4.00) — Giving full attention to what other people are saying, taking time to understand
  Reading Comprehension (imp:3.88 lvl:3.88) — Understanding written sentences and paragraphs in work-related documents.
  Speaking (imp:3.88 lvl:4.00) — Talking to others to convey information effectively.
  Critical Thinking (imp:3.62 lvl:3.75) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Writing (imp:3.25 lvl:3.75) — Communicating effectively in writing as appropriate for the needs of the audienc
  Active Learning (imp:3.25 lvl:3.50) — Understanding the implications of new information for both current and future pr
  Monitoring (imp:3.12 lvl:3.00) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Learning Strategies (imp:2.75 lvl:3.00) — Selecting and using training/instructional methods and procedures appropriate fo
  Mathematics (imp:2.00 lvl:2.00) — Using mathematics to solve problems.
  Science (imp:1.88 lvl:1.25) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.43 lvl:5.38) — Knowledge of principles and processes for providing customer and personal servic
  Medicine and Dentistry (imp:3.85 lvl:3.20) — Knowledge of the information and techniques needed to diagnose and treat human i
  Sociology and Anthropology (imp:3.79 lvl:3.53) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Administrative (imp:3.66 lvl:3.64) — Knowledge of administrative and office procedures and systems such as word proce
  Psychology (imp:3.60 lvl:4.16) — Knowledge of human behavior and performance; individual differences in ability, 
  Administration and Management (imp:3.43 lvl:3.57) — Knowledge of business and management principles involved in strategic planning, 
  Computers and Electronics (imp:3.39 lvl:3.62) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  English Language (imp:3.30 lvl:3.12) — Knowledge of the structure and content of the English language including the mea
  Education and Training (imp:3.20 lvl:3.83) — Knowledge of principles and methods for curriculum and training design, teaching
  Therapy and Counseling (imp:3.02 lvl:2.91) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Telecommunications (imp:2.86 lvl:1.78) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Mathematics (imp:2.75 lvl:2.93) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Public Safety and Security (imp:2.72 lvl:2.63) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Personnel and Human Resources (imp:2.62 lvl:2.71) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Communications and Media (imp:2.57 lvl:2.47) — Knowledge of media production, communication, and dissemination techniques and m
  Economics and Accounting (imp:2.28 lvl:2.44) — Knowledge of economic and accounting principles and practices, the financial mar
  Foreign Language (imp:2.28 lvl:1.63) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Law and Government (imp:2.18 lvl:2.16) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Philosophy and Theology (imp:2.10 lvl:3.00) — Knowledge of different philosophical systems and religions. This includes their 
  Production and Processing (imp:2.07 lvl:1.90) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Transportation (imp:1.92) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Sales and Marketing (imp:1.83 lvl:2.23) — Knowledge of principles and methods for showing, promoting, and selling products
  Biology (imp:1.73 lvl:1.22) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd
  Chemistry (imp:1.68 lvl:1.25) — Knowledge of the chemical composition, structure, and properties of substances a
  Geography (imp:1.64 lvl:1.25) — Knowledge of principles and methods for describing the features of land, sea, an
  Engineering and Technology (imp:1.56 lvl:1.35) — Knowledge of the practical application of engineering science and technology. Th
  Mechanical (imp:1.56) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Physics (imp:1.26) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Design (imp:1.22) — Knowledge of design techniques, tools, and principles involved in production of 
  History and Archeology (imp:1.15) — Knowledge of historical events and their causes, indicators, and effects on civi
  Food Production (imp:1.05) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Fine Arts (imp:1.01) — Knowledge of the theory and techniques required to compose, produce, and perform
  Building and Construction (imp:1.00) — Knowledge of materials, methods, and the tools involved in the construction or r

--- ABILITIES ---
  Oral Comprehension (imp:4.25 lvl:4.00) — The ability to listen to and understand information and ideas presented through 
  Oral Expression (imp:4.12 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde
  Written Comprehension (imp:3.75 lvl:3.75) — The ability to read and understand information and ideas presented in writing.
  Written Expression (imp:3.75 lvl:3.75) — The ability to communicate information and ideas in writing so others will under
  Deductive Reasoning (imp:3.75 lvl:3.12) — The ability to apply general rules to specific problems to produce answers that 
  Inductive Reasoning (imp:3.75 lvl:3.12) — The ability to combine pieces of information to form general rules or conclusion
  Near Vision (imp:3.75 lvl:3.88) — The ability to see details at close range (within a few feet of the observer).
  Speech Recognition (imp:3.75 lvl:3.75) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:3.75 lvl:3.62) — The ability to speak clearly so others can understand you.
  Problem Sensitivity (imp:3.62 lvl:3.62) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Information Ordering (imp:3.50 lvl:3.00) — The ability to arrange things or actions in a certain order or pattern according
  Category Flexibility (imp:3.12 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Selective Attention (imp:3.12 lvl:3.00) — The ability to concentrate on a task over a period of time without being distrac
  Fluency of Ideas (imp:3.00 lvl:3.00) — The ability to come up with a number of ideas about a topic (the number of ideas
  Originality (imp:2.88 lvl:3.00) — The ability to come up with unusual or clever ideas about a given topic or situa
  Flexibility of Closure (imp:2.88 lvl:2.88) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Time Sharing (imp:2.88 lvl:2.88) — The ability to shift back and forth between two or more activities or sources of
  Far Vision (imp:2.88 lvl:2.75) — The ability to see details at a distance.
  Speed of Closure (imp:2.75 lvl:2.62) — The ability to quickly make sense of, combine, and organize information into mea
  Memorization (imp:2.62 lvl:2.75) — The ability to remember information such as words, numbers, pictures, and proced
  Perceptual Speed (imp:2.62 lvl:2.62) — The ability to quickly and accurately compare similarities and differences among
  Finger Dexterity (imp:2.25 lvl:1.88) — The ability to make precisely coordinated movements of the fingers of one or bot
  Mathematical Reasoning (imp:2.12 lvl:2.38) — The ability to choose the right mathematical methods or formulas to solve a prob
  Number Facility (imp:2.12 lvl:2.38) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Visual Color Discrimination (imp:2.12 lvl:2.00) — The ability to match or detect differences between colors, including shades of c
  Hearing Sensitivity (imp:2.12 lvl:1.88) — The ability to detect or tell the differences between sounds that vary in pitch 
  Auditory Attention (imp:2.12 lvl:2.00) — The ability to focus on a single source of sound in the presence of other distra
  Visualization (imp:2.00 lvl:1.88) — The ability to imagine how something will look after it is moved around or when 
  Arm-Hand Steadiness (imp:2.00 lvl:1.50) — The ability to keep your hand and arm steady while moving your arm or while hold
  Trunk Strength (imp:2.00 lvl:2.00) — The ability to use your abdominal and lower back muscles to support part of the 
  Stamina (imp:2.00 lvl:1.88) — The ability to exert yourself physically over long periods of time without getti
  Gross Body Coordination (imp:2.00 lvl:1.75) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Static Strength (imp:1.88 lvl:1.25) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Extent Flexibility (imp:1.88 lvl:0.88) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Gross Body Equilibrium (imp:1.75 lvl:0.88) — The ability to keep or regain your body balance or stay upright when in an unsta
  Depth Perception (imp:1.75 lvl:0.75) — The ability to judge which of several objects is closer or farther away from you
  Multilimb Coordination (imp:1.62 lvl:0.62) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Dynamic Strength (imp:1.62 lvl:0.75) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Manual Dexterity (imp:1.38 lvl:0.38) — The ability to quickly move your hand, your hand together with your arm, or your
  Control Precision (imp:1.38 lvl:0.38) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Wrist-Finger Speed (imp:1.12 lvl:0.25) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Explosive Strength (imp:1.12 lvl:0.25) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Sound Localization (imp:1.12 lvl:0.12) — The ability to tell the direction from which a sound originated.
  Spatial Orientation (imp:1.00) — The ability to know your location in relation to the environment or to know wher
  Response Orientation (imp:1.00) — The ability to choose quickly between two or more movements in response to two o
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.

--- WORK ACTIVITIES ---
  Getting Information (imp:4.67 lvl:4.58) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Communicating with Supervisors, Peers, or Subordinates (imp:4.65 lvl:4.75) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Establishing and Maintaining Interpersonal Relationships (imp:4.54 lvl:5.25) — Developing constructive and cooperative working relationships with others, and m
  Assisting and Caring for Others (imp:4.51 lvl:5.22) — Providing personal assistance, medical attention, emotional support, or other pe
  Making Decisions and Solving Problems (imp:4.36 lvl:4.13) — Analyzing information and evaluating results to choose the best solution and sol
  Documenting/Recording Information (imp:4.35 lvl:4.66) — Entering, transcribing, recording, storing, or maintaining information in writte
  Evaluating Information to Determine Compliance with Standards (imp:4.34 lvl:4.49) — Using relevant information and individual judgment to determine whether events o
  Working with Computers (imp:4.28 lvl:3.38) — Using computers and computer systems (including hardware and software) to progra
  Processing Information (imp:4.27 lvl:4.86) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Organizing, Planning, and Prioritizing Work (imp:4.09 lvl:5.07) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Updating and Using Relevant Knowledge (imp:4.07 lvl:4.73) — Keeping up-to-date technically and applying new knowledge to your job.
  Identifying Objects, Actions, and Events (imp:4.06 lvl:4.72) — Identifying information by categorizing, estimating, recognizing differences or 
  Interpreting the Meaning of Information for Others (imp:4.01 lvl:3.96) — Translating or explaining what information means and how it can be used.
  Monitoring Processes, Materials, or Surroundings (imp:3.97 lvl:4.97) — Monitoring and reviewing information from materials, events, or the environment,
  Communicating with People Outside the Organization (imp:3.84 lvl:4.21) — Communicating with people outside the organization, representing the organizatio
  Performing for or Working Directly with the Public (imp:3.80 lvl:4.11) — Performing for people or dealing directly with the public. This includes serving
  Performing Administrative Activities (imp:3.70 lvl:3.82) — Performing day-to-day administrative tasks such as maintaining information files
  Resolving Conflicts and Negotiating with Others (imp:3.58 lvl:3.75) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Coordinating the Work and Activities of Others (imp:3.55 lvl:4.02) — Getting members of a group to work together to accomplish tasks.
  Training and Teaching Others (imp:3.44 lvl:3.37) — Identifying the educational needs of others, developing formal educational or tr
  Analyzing Data or Information (imp:3.39 lvl:3.21) — Identifying the underlying principles, reasons, or facts of information by break
  Judging the Qualities of Objects, Services, or People (imp:3.37 lvl:3.86) — Assessing the value, importance, or quality of things or people.
  Developing and Building Teams (imp:3.28 lvl:3.39) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Scheduling Work and Activities (imp:3.13 lvl:3.08) — Scheduling events, programs, and activities, as well as the work of others.
  Monitoring and Controlling Resources (imp:3.13 lvl:3.26) — Monitoring and controlling resources and overseeing the spending of money.
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:2.95 lvl:2.89) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Thinking Creatively (imp:2.80 lvl:2.89) — Developing, designing, or creating new applications, ideas, relationships, syste
  Developing Objectives and Strategies (imp:2.78 lvl:3.21) — Establishing long-range objectives and specifying the strategies and actions to 
  Coaching and Developing Others (imp:2.78 lvl:3.31) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Providing Consultation and Advice to Others (imp:2.72 lvl:2.35) — Providing guidance and expert advice to management or other groups on technical,
  Selling or Influencing Others (imp:2.62 lvl:2.75) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Performing General Physical Activities (imp:2.52 lvl:2.05) — Performing general physical activities includes doing activities that require co
  Guiding, Directing, and Motivating Subordinates (imp:2.49 lvl:1.97) — Providing guidance and direction to subordinates, including setting performance 
  Handling and Moving Objects (imp:2.44 lvl:2.69) — Using hands and arms in handling, installing, positioning, and moving materials,
  Inspecting Equipment, Structures, or Materials (imp:2.42 lvl:2.11) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Controlling Machines and Processes (imp:1.93 lvl:0.94) — Using either control mechanisms or direct physical activity to operate machines 
  Staffing Organizational Units (imp:1.91 lvl:1.47) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.72 lvl:1.23) — Providing documentation, detailed instructions, drawings, or specifications to t
  Operating Vehicles, Mechanized Devices, or Equipment (imp:1.62 lvl:1.05) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Repairing and Maintaining Mechanical Equipment (imp:1.60 lvl:0.98) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Repairing and Maintaining Electronic Equipment (imp:1.40) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,

--- WORK STYLES ---
  Dependability (imp:9.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Attention to Detail (imp:8.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Integrity (imp:7.00) — A tendency to be honest and ethical at work.
  Cooperation (imp:6.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Social Orientation (imp:5.00) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Self-Control (imp:4.00) — A tendency to remain calm and composed and to manage emotions effectively in res
  Empathy (imp:3.00) — A tendency to show concern for others and be sensitive to others' needs and feel
  Empathy (imp:2.90) — A tendency to show concern for others and be sensitive to others' needs and feel
  Dependability (imp:2.65) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Cooperation (imp:2.51) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Social Orientation (imp:2.33) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Sincerity (imp:2.24) — A tendency to be genuine and sincere in interactions with others at work, withou
  Integrity (imp:2.21) — A tendency to be honest and ethical at work.
  Optimism (imp:2.18) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Self-Control (imp:2.14) — A tendency to remain calm and composed and to manage emotions effectively in res
  Attention to Detail (imp:2.08) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Optimism (imp:2.00) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Stress Tolerance (imp:1.99) — A tendency to cope and function effectively in stressful situations at work.
  Perseverance (imp:1.87) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Adaptability (imp:1.72) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Cautiousness (imp:1.63) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Initiative (imp:1.56) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Humility (imp:1.56) — A tendency to be modest and humble when interacting with others at work.
  Self-Confidence (imp:1.50) — A tendency to believe in one's work-related capabilities and ability to control 
  Tolerance for Ambiguity (imp:1.26) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Achievement Orientation (imp:1.07) — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity (imp:1.02) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Leadership Orientation (imp:1.00) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Sincerity (imp:1.00) — A tendency to be genuine and sincere in interactions with others at work, withou
  Innovation (imp:0.89) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.

--- TRANSFERABLE SKILLS ---
  Social Perceptiveness (imp:4.00 lvl:4.00) — Being aware of others' reactions and understanding why they react as they do.
  Service Orientation (imp:4.00 lvl:3.88) — Actively looking for ways to help people.
  Coordination (imp:3.88 lvl:3.38) — Adjusting actions in relation to others' actions.
  Persuasion (imp:3.62 lvl:3.62) — Persuading others to change their minds or behavior.
  Time Management (imp:3.38 lvl:3.25) — Managing one's own time and the time of others.
  Complex Problem Solving (imp:3.25 lvl:3.12) — Identifying complex problems and reviewing related information to develop and ev
  Judgment and Decision Making (imp:3.25 lvl:3.25) — Considering the relative costs and benefits of potential actions to choose the m
  Negotiation (imp:3.00 lvl:3.12) — Bringing others together and trying to reconcile differences.
  Instructing (imp:2.88 lvl:3.38) — Teaching others how to do something.
  Systems Analysis (imp:2.88 lvl:2.88) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:2.75 lvl:3.00) — Identifying measures or indicators of system performance and the actions needed 
  Management of Personnel Resources (imp:2.75 lvl:2.62) — Motivating, developing, and directing people as they work, identifying the best 
  Management of Financial Resources (imp:2.12 lvl:1.88) — Determining how money will be spent to get the work done, and accounting for the
  Management of Material Resources (imp:2.00 lvl:1.62) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Operations Monitoring (imp:1.88 lvl:1.25) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Technology Design (imp:1.75 lvl:0.75) — Generating or adapting equipment and technology to serve user needs.
  Programming (imp:1.75 lvl:0.88) — Writing computer programs for various purposes.
  Operations Analysis (imp:1.25 lvl:0.38) — Analyzing needs and product requirements to create a design.
  Quality Control Analysis (imp:1.12 lvl:0.25) — Conducting tests and inspections of products, services, or processes to evaluate
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Operation and Control (imp:1.00) — Controlling operations of equipment or systems.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Troubleshooting (imp:1.00) — Determining causes of operating errors and deciding what to do about it.
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 182,610
  annual_median    : $50,290
  annual_pct10     : $38,180
  annual_pct25     : $44,170
  annual_pct75     : $64,340
  annual_pct90     : $85,270
  annual_mean      : $58,710
  hourly_median    : $24.18

--- GEOGRAPHIC DISPERSION ---
  highest_state    : Wyoming ($80,520)
  lowest_state     : Puerto Rico ($35,330)
  dispersion_ratio : 2.279x

--- TOP STATES BY WAGE (53 total) ---
  Health Care and Social Assistance        emp:  163,270  median: $  49,530
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:    5,190  median: $  72,780
  Administrative and Support and Waste Management and Remediation Services emp:    4,190  median: $  50,820
  Educational Services                     emp:    3,120  median: $  63,720
  Management of Companies and Enterprises  emp:    2,310  median: $  51,070
  Professional, Scientific, and Technical Services emp:    1,360  median: $  77,640
  Finance and Insurance                    emp:    1,180  median: $  59,130
  Retail Trade                             emp:    1,060  median: $  49,450
  Wholesale Trade                          emp:      590  median: $  59,390
  Real Estate and Rental and Leasing       emp:      130  median: $  45,310

--- TOP INDUSTRIES BY EMPLOYMENT (12 total) ---
  Health Care and Social Assistance        emp:  163,270  median: $  49,530
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:    5,190  median: $  72,780
  Administrative and Support and Waste Management and Remediation Services emp:    4,190  median: $  50,820
  Educational Services                     emp:    3,120  median: $  63,720
  Management of Companies and Enterprises  emp:    2,310  median: $  51,070
  Professional, Scientific, and Technical Services emp:    1,360  median: $  77,640
  Finance and Insurance                    emp:    1,180  median: $  59,130
  Retail Trade                             emp:    1,060  median: $  49,450
  Wholesale Trade                          emp:      590  median: $  59,390
  Real Estate and Rental and Leasing       emp:      130  median: $  45,310

exact_match_status : found
matched_title      : United States House of Representatives
match_score        : 0.6230
wikidata_qid       : Q11701
word_count         : 8,585
wikipedia_url      : https://en.wikipedia.org/wiki/United_States_House_of_Representatives
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T21:49:33.442462Z

--- WIKIPEDIA FULL TEXT ---
The United States House of Representatives is a chamber of the bicameral United States Congress; it is the lower house, with the U.S. Senate being the upper house. Together, the House and Senate have the authority under Article One of the U.S. Constitution in enumerated matters to pass or defeat federal legislation, known as bills. Those that are also passed by the Senate are sent to the president for signature or veto. The House's exclusive powers include initiating all revenue bills, impeaching federal officers, and electing the president if no candidate receives a majority of votes in the Electoral College.
Members of the House serve a fixed term of two years, with each seat up for election before the start of the next Congress. Special elections may occur in the case of a vacancy. The House's composition was established by Article One of the United States Constitution. The House is composed of representatives who, pursuant to the Uniform Congressional District Act, sit in single member congressional districts allocated to each state on the basis of population as measured by the United States census, provided that each state gets at least one representative. Since its inception in 1789, all representatives have been directly elected. Although suffrage was initially limited, it gradually widened, particularly after the ratification of the Nineteenth Amendment and the civil rights movement.
Since 1913, the number of voting representatives has been at 435—with the exception of 1959 to 1963, when it was temporarily increased to 437 following the admissions of Alaska and Hawaii to the Union—pursuant to the Apportionment Act of 1911. The Reapportionment Act of 1929 capped the number of voting members of the House at 435.
Five non-voting delegates represent the District of Columbia and the U.S. territories of Guam, the U.S. Virgin Islands, the Commonwealth of the Northern Mariana Islands, and American Samoa. A non-voting resident commissioner, serving a four-year term, represents the Commonwealth of Puerto Rico. As of the 2020 census, the largest delegation was California, with 52 representatives. Six states have only one representative apiece: Alaska, Delaware, North Dakota, South Dakota, Vermont, and Wyoming.
The House meets in the south wing of the United States Capitol. The rules of the House generally address a two-party system, with a majority party in government, and a minority party in opposition. The presiding officer is the speaker of the House, who is elected by the members thereof. Other floor leaders are chosen by the Democratic Caucus or the Republican Conference, depending on whichever party has more voting members.


== History ==


=== 18th century ===

Under the Articles of Confederation, the Congress of the Confederation was a unicameral body with equal representation for each state. A simple majority of states was required for ordinary legislative matters. A supermajority of nine states or more was required for special matters listed in the Articles, such as engaging in war, entering treaties and alliances, coining money, appropriating money, borrowing money on credit of the United States, raising armies, and appointing a commander in chief of the military. An amendment to the Articles needed only a simple majority in the Congress but required each state to ratify it to become effective.
After eight years of a more limited confederal government under the Articles, James Madison, Alexander Hamilton, and other Founding Fathers initiated the Constitutional Convention, which convened in Philadelphia from May 25 to September 17, 1787, and received the Confederation Congress's sanction to "amend the Articles of Confederation". All states except Rhode Island agreed to send delegates.
Congress's structure was a contentious issue among the founders during the convention. Edmund Randolph's Virginia Plan called for bicameral legislature with proportional representation in the House and equal state representation in the Senate.
The Virginia Plan drew the support of delegates from several large states, including Massachusetts, Pennsylvania, and Virginia, and called for representation based on population. The smaller states favored the New Jersey Plan, which called for a unicameral Congress with equal representation for the states.
The Convention ultimately reached the Connecticut Compromise or Great Compromise, under which the House of Representatives would provide representation proportional to each state's population, and the Senate would provide equal representation amongst the states. In 1788, the Constitution was ratified, and it was implemented on March 4, 1789.
Less than a month later, on April 1, 1789, the U.S. House convened for the first time in New York City, which was then the nation's capital. In 1790, the capital was moved back to Philadelphia, and the House met there from 1790 until 1800 when construction of the new national capitol in Washington, D.C. was completed.


=== 19th century ===

During the first half of the 19th century, the House was frequently in conflict with the U.S. Senate over regionally divisive issues, including slavery. The North was much more populous than the South, and therefore dominated the House of Representatives; the North held no such advantage in the Senate, however, where the equal representation of states prevailed.
Regional conflict was most pronounced over the issue of slavery. One example of a provision repeatedly supported by the House but blocked by the Senate was the Wilmot Proviso, which sought to ban slavery in the land gained during the Mexican–American War. Conflict over slavery and other issues persisted until the Civil War (1861–1865), which began soon after several southern states attempted to secede from the Union. The Civil War culminated in the South's defeat and in the abolition of slavery. Since all southern senators except Andrew Johnson resigned their seats at the beginning of the war, the Senate did not hold the balance of power between North and South during the war.
During the Reconstruction that followed, the Republican Party held large majorities, which many Americans associated with the Union's victory in the Civil War and the ending of slavery. The Reconstruction period ended in about 1877. The ensuing era, known as the Gilded Age, was marked by sharp political divisions in the electorate. The Democratic Party and Republican Party each held majorities in the House at various times.
The late 19th and early 20th centuries also saw a dramatic increase in the power of the speaker of the House. The rise of the speaker's influence began in the 1890s, during the tenure of Republican Thomas Brackett Reed.
"Czar Reed", as he was nicknamed, attempted to put into effect his view that "[t]he best system is to have one party govern and the other party watch."
The leadership structure of the House also developed during approximately the same period, with the positions of majority leader and minority leader being created in 1899. While the minority leader was the head of the minority party, the majority leader remained subordinate to the speaker.


=== 20th century ===
The speakership reached its zenith during the term of Republican Joseph Gurney Cannon, from 1903 to 1911. The speaker's powers included chairmanship of the influential Rules Committee and the ability to appoint members of other House committees. This influence was curtailed in the "Revolution of 1910", a set of reforms enacted by Democrats and dissatisfied Republicans who opposed Speaker Cannon's heavy-handed tactics. This influence was restored to an extent in the 1970s to take power away from committees.
The Democratic Party dominated the House of Representatives during the Franklin D. Roosevelt administration between 1933 and 1945, often winning over two-thirds of the seats. Both Democrats and Republicans were in power at times during the next decade. The Democratic Party maintained control of the House from 1955 until

--- SEMANTIC NEIGHBORS (5) ---

  Title: Patient advocacy (similarity: 0.5128)
  URL: https://en.wikipedia.org/wiki/Patient_advocacy
  QID: Q7144984
  Extract: Patient advocacy is a process in health care concerned with advocacy for patients, survivors, and caregivers. The patient advocate may be an individual or an organization, concerned with healthcare standards or with one specific group of disorders. The terms patient advocate and patient advocacy can

  Title: Patient participation (similarity: 0.5909)
  URL: https://en.wikipedia.org/wiki/Patient_participation
  QID: Q7144993
  Extract: Patient participation is a trend that arose in answer to medical paternalism. Informed consent is a process where patients make decisions informed by the advice of medical professionals.

  Title: Patients' rights (similarity: 0.5128)
  URL: https://en.wikipedia.org/wiki/Patients'_rights
  QID: Q1976740
  Extract: Patients' rights consist of enforceable duties that healthcare professionals and healthcare business persons owe to patients to provide them with certain services or benefits. When such services or benefits become rights instead of simply privileges, then a patient can expect to receive them and can

  Title: International Association for Cannabinoid Medicines (similarity: 0.2973)
  URL: https://en.wikipedia.org/wiki/International_Association_for_Cannabinoid_Medicines
  QID: Q107176745
  Extract: The International Association for Cannabinoid Medicines (IACM), formerly known as the International Association for Cannabis as a Medicine, is a non-profit scientific society founded in Cologne in 2000 and dedicated to the advancement of knowledge of cannabis and cannabinoid medicines among medical 

  Title: Open access (similarity: 0.4118)
  URL: https://en.wikipedia.org/wiki/Open_access
  QID: Q232932
  Extract: Open access (OA) is a set of principles and a range of practices through which nominally copyrightable publications are delivered to readers free of access charges or other barriers. With open access strictly defined, or libre open access, barriers to copying or reuse are also reduced or removed by 

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Strong confidence supported by comprehensive O*NET data including detailed tasks, skills, knowledge areas, and work activities. BLS wage data provides robust market intelligence, and clear related occupations enable confident edge relationships.
inferred_at          : 2026-06-03T19:57:58.694732+00:00
tokens_input         : 4,606
tokens_output        : 4,205
cost_usd             : $0.046438
wikipedia_used       : False
wikipedia_title      : United States House of Representatives
wikipedia_note       : The exact match refers to political representatives, not healthcare patient representatives. The semantic neighbors like 'Patient advocacy' and 'Patients' rights' are more relevant to this healthcare role.

--- PROSE FIELDS ---

ROLE SUMMARY:
Patient Representatives assist patients in navigating healthcare systems, understanding policies, and making informed healthcare decisions. They serve as liaisons between patients, families, and medical staff, coordinating communication and resolving care-related issues. These professionals combine customer service expertise with healthcare knowledge to ensure patients receive appropriate services and support.

DAY IN THE LIFE:
Patient Representatives start their day by reviewing patient inquiries and scheduling interviews to identify care-related problems. They coordinate communication between patients, family members, and medical staff while documenting interactions and following up on complaints. Throughout the day, they refer patients to appropriate healthcare services, explain complex policies and procedures using their medical and administrative knowledge, and maintain current awareness of community resources. They frequently work with electronic health record systems like Epic or MEDITECH to track patient information and may develop informational materials or provide training to staff on patient relations topics.

WHO THRIVES:
Individuals who excel as Patient Representatives possess strong social and communication skills, with high levels of dependability and attention to detail as core work styles. They demonstrate exceptional listening abilities and can comprehensively read and understand complex healthcare information while expressing themselves clearly both orally and in writing. Success requires social perceptiveness to understand patient needs, service orientation to prioritize patient welfare, and the ability to coordinate multiple stakeholders effectively. The role suits those who are naturally empathetic and can maintain composure while solving problems and managing sensitive situations.

CAREER ENTRY:
Entry into Patient Representative roles typically requires diverse educational backgrounds, with 26.6% holding high school diplomas, 23.2% having master's degrees, and 15.3% possessing bachelor's degrees according to education distribution data. Job Zone 3 classification indicates medium preparation requirements, suggesting 1-2 years of training or experience in customer service, healthcare, or related fields. Many employers value experience in healthcare settings, customer service roles, or social services, along with familiarity with medical terminology and healthcare systems.

CAREER TRAJECTORY:
Patient Representatives can advance to specialized roles such as Care Navigators, Case Managers, or Patient Advocates with additional experience and training. Career progression often leads to supervisory positions in patient services departments or advancement to Medical and Health Services Manager roles. The strong foundation in healthcare operations and patient relations also provides pathways into Health Education Specialist positions or specialized roles in healthcare administration and quality improvement.

MARKET INTELLIGENCE:
Patient Representatives earn a median annual wage of $50,290 according to BLS OEWS May 2025 data, with the 10th to 90th percentile range spanning $38,180 to $85,270. Employment totals 182,610 nationally, with significant geographic wage variation from Puerto Rico ($35,330) to Wyoming ($80,520), representing a 2.28x ratio. The vast majority (163,270) work in Health Care and Social Assistance industries, with additional opportunities in government and administrative services sectors. Strong demand is driven by aging populations, healthcare complexity, and increasing emphasis on patient experience and satisfaction.

AUTOMATION OUTLOOK:
Patient Representative roles show moderate resilience to automation due to their heavy emphasis on interpersonal relationships and complex problem-solving. While routine documentation and information retrieval tasks may become more automated, the core activities of establishing relationships, providing emotional support, and navigating complex healthcare situations require human judgment and empathy that remain difficult to replicate technologically.

--- REASONED EDGES ---
  [skill_overlap] Community Health Workers (21-1094.00) — confidence:high
    reasoning: Both roles share high importance in active listening (4.1), social perceptiveness (4.0), and service orientation (4.0) with similar focus on assisting patients and coordinating care.
    data: Active Listening imp:4.1
    data: Social Perceptiveness imp:4.0
    data: Service Orientation imp:4.0
  [riasec_cluster] Social and Human Service Assistants (21-1093.00) — confidence:high
    reasoning: Both occupations show strong Social (S) orientation with Patient Representatives at S:6.62 and shared focus on helping others and interpersonal relationships.
    data: RIASEC S:6.62
    data: Assisting and Caring for Others imp:4.5
  [knowledge_overlap] Medical Assistants (31-9092.00) — confidence:medium
    reasoning: Both require Medicine and Dentistry knowledge (imp:3.9) and Customer and Personal Service expertise (imp:4.4) within healthcare settings.
    data: Medicine and Dentistry knowledge imp:3.9
    data: Customer and Personal Service knowledge imp:4.4
  [task_similarity] Medical Records Specialists (29-2072.00) — confidence:medium
    reasoning: Both roles involve extensive documentation and record-keeping with Documenting/Recording Information rated at imp:4.3 and similar use of EHR systems.
    data: Documenting/Recording Information imp:4.3
    data: Epic Systems
    data: MEDITECH software
  [task_similarity] Eligibility Interviewers, Government Programs (43-4061.00) — confidence:medium
    reasoning: Both conduct interviews to identify problems and needs, with Patient Representatives interviewing patients and eligibility interviewers assessing program qualification.
    data: Interview patients or their representatives to identify problems
    data: Getting Information imp:4.7
  [career_pathway] Medical and Health Services Managers (11-9111.00) — confidence:medium
    reasoning: Patient Representatives can advance to management roles given shared knowledge in Administration and Management (imp:3.4) and healthcare operations experience.
    data: Administration and Management knowledge imp:3.4
    data: Making Decisions and Solving Problems imp:4.4

--- NORMALIZER SIGNALS ---
  match_keywords   : ['patient representative', 'patient advocate', 'patient access', 'admissions coordinator', 'care navigator', 'patient liaison', 'healthcare registrar', 'intake specialist']
  exclude_keywords : ['medical assistant', 'nurse', 'physician', 'therapist', 'technician']
  title_patterns   : ['Patient * Representative', '* Access Coordinator', 'Care Navigator', 'Patient Advocate', 'Admissions *']
  common_variations: ['Patient Rep', 'Patient Access Rep', 'Patient Services Rep', 'Healthcare Rep', 'Medical Rep', 'Patient Coordinator', 'Patient Specialist', 'Patient Support']

total_terms    : 40
top_words      : ['house', 'members', 'party', 'representatives', 'states', 'committee', 'tendency', 'congress', 'others', 'member', 'speaker', 'senate', 'majority', 'patient', 'committees', 'rules', 'equipment', 'united', 'vote', 'patients']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
house                     170  0.02493  wikipedia            wikipedia:100%
members                    85  0.01246  wikipedia            wikipedia:94%  onet_tasks:2%  onet_dimensions:2%
party                      68  0.00997  wikipedia            wikipedia:100%
representatives            57  0.00836  wikipedia            wikipedia:86%  inference:12%  onet_tasks:2%
states                     56  0.00821  wikipedia            wikipedia:100%
committee                  49  0.00719  wikipedia            wikipedia:100%
tendency                   42  0.00616  onet_dimensions      onet_dimensions:100%
congress                   42  0.00616  wikipedia            wikipedia:100%
others                     39  0.00572  onet_dimensions      onet_dimensions:97%  dwas:3%
member                     39  0.00572  wikipedia            wikipedia:100%
speaker                    37  0.00543  wikipedia            wikipedia:100%
senate                     36  0.00528  wikipedia            wikipedia:100%
majority                   35  0.00513  wikipedia            wikipedia:97%  inference:3%
patient                    33  0.00484  inference            inference:55%  wikipedia:39%  onet_tasks:6%
committees                 29  0.00425  wikipedia            wikipedia:100%
rules                      27  0.00396  wikipedia            wikipedia:70%  onet_dimensions:30%
equipment                  25  0.00367  onet_dimensions      onet_dimensions:92%  onet_tasks:4%  dwas:4%
united                     25  0.00367  wikipedia            wikipedia:100%
vote                       25  0.00367  wikipedia            wikipedia:100%
patients                   24  0.00352  onet_tasks           onet_tasks:38%  wikipedia:25%  inference:25%
district                   24  0.00352  wikipedia            wikipedia:100%
control                    23  0.00337  onet_dimensions      onet_dimensions:52%  wikipedia:48%
votes                      23  0.00337  wikipedia            wikipedia:100%
officer                    23  0.00337  wikipedia            wikipedia:100%
care                       22  0.00323  wikipedia            wikipedia:55%  onet_tasks:18%  inference:18%
years                      22  0.00323  wikipedia            wikipedia:95%  inference:5%
election                   21  0.00308  wikipedia            wikipedia:100%
power                      21  0.00308  wikipedia            wikipedia:100%
services                   20  0.00293  onet_dimensions      onet_dimensions:30%  inference:30%  wikipedia:25%
office                     20  0.00293  wikipedia            wikipedia:95%  onet_dimensions:5%
constitution               20  0.00293  wikipedia            wikipedia:100%
bills                      20  0.00293  wikipedia            wikipedia:100%
representative             19  0.00279  wikipedia            wikipedia:89%  inference:11%
voting                     19  0.00279  wikipedia            wikipedia:100%
medical                    18  0.00264  wikipedia            wikipedia:39%  onet_tasks:28%  inference:28%
health                     18  0.00264  wikipedia            wikipedia:61%  inference:22%  onet_tasks:11%
under                      18  0.00264  wikipedia            wikipedia:83%  onet_dimensions:17%
presiding                  18  0.00264  wikipedia            wikipedia:100%
leader                     18  0.00264  wikipedia            wikipedia:100%
principles                 17  0.00249  onet_dimensions      onet_dimensions:94%  wikipedia:6%