[Core] [50% incumbents] Train workers in proper operational procedures and functions and explain company policies.
  DWAs: Explain regulations, policies, or procedures. | Train service staff.

[Core] [50% incumbents] Meet with managers or other supervisors to stay informed of changes affecting operations.
  DWAs: Maintain knowledge of business operations.

[Core] [50% incumbents] Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  DWAs: Assign duties or work schedules to employees.

[Core] [50% incumbents] Recruit and hire staff members.
  DWAs: Perform human resources activities.

[Core] [50% incumbents] Resolve customer complaints regarding worker performance or services rendered.
  DWAs: Resolve customer complaints or problems.

[Core] [50% incumbents] Take disciplinary action to address performance problems.
  DWAs: Evaluate employee performance.

[Core] [50% incumbents] Investigate employee complaints and resolve problems following management rules and regulations.
  DWAs: Investigate work related complaints to determine corrective actions.

[Core] [50% incumbents] Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  DWAs: Evaluate employee performance.

[Core] [50% incumbents] Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
  DWAs: Supervise service workers.

[Core] [50% incumbents] Participate in continuing education to stay abreast of industry trends and developments.
  DWAs: Maintain professional knowledge or certifications.

[Core] [50% incumbents] Inform management about problems, such as employee disputes.
  DWAs: Report information to managers or other personnel.

[Core] [50% incumbents] Arrange worker breaks to ensure services are adequately staffed throughout each shift.
  DWAs: Prepare employee work schedules.

[Core] [50% incumbents] Apply customer feedback to service improvement efforts.
  DWAs: Resolve customer complaints or problems.

[Core] [50% incumbents] Inform workers about interests or special needs of specific groups.
  DWAs: Explain regulations, policies, or procedures.

[Core] [50% incumbents] Requisition necessary supplies, equipment, or services.
  DWAs: Order materials, supplies, or equipment.

[Supplemental] [50% incumbents] Direct marketing, advertising, or other customer recruitment efforts.
  DWAs: Promote products, services, or programs.

[Core] [49% incumbents] Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  DWAs: Inspect facilities. | Inspect equipment to ensure proper functioning.

--- SKILLS ---
  Active Listening (imp:3.88 lvl:3.88) — Giving full attention to what other people are saying, taking time to understand
  Critical Thinking (imp:3.88 lvl:3.88) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Speaking (imp:3.75 lvl:3.75) — Talking to others to convey information effectively.
  Reading Comprehension (imp:3.62 lvl:3.75) — Understanding written sentences and paragraphs in work-related documents.
  Writing (imp:3.25 lvl:3.12) — Communicating effectively in writing as appropriate for the needs of the audienc
  Monitoring (imp:3.25 lvl:3.62) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Active Learning (imp:3.12 lvl:3.00) — Understanding the implications of new information for both current and future pr
  Learning Strategies (imp:3.12 lvl:3.12) — Selecting and using training/instructional methods and procedures appropriate fo
  Mathematics (imp:2.12 lvl:2.12) — Using mathematics to solve problems.
  Science (imp:1.38 lvl:0.50) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.79 lvl:6.44) — Knowledge of principles and processes for providing customer and personal servic
  English Language (imp:4.30 lvl:4.60) — Knowledge of the structure and content of the English language including the mea
  Administration and Management (imp:4.22 lvl:3.80) — Knowledge of business and management principles involved in strategic planning, 
  Public Safety and Security (imp:3.82 lvl:3.95) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Psychology (imp:3.81 lvl:4.77) — Knowledge of human behavior and performance; individual differences in ability, 
  Personnel and Human Resources (imp:3.67 lvl:4.22) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Education and Training (imp:3.61 lvl:4.57) — Knowledge of principles and methods for curriculum and training design, teaching
  Administrative (imp:3.48 lvl:4.10) — Knowledge of administrative and office procedures and systems such as word proce
  Computers and Electronics (imp:3.41 lvl:4.32) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Medicine and Dentistry (imp:2.89 lvl:2.79) — Knowledge of the information and techniques needed to diagnose and treat human i
  Sales and Marketing (imp:2.70 lvl:2.25) — Knowledge of principles and methods for showing, promoting, and selling products
  Mathematics (imp:2.58 lvl:2.71) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Therapy and Counseling (imp:2.57 lvl:2.43) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Communications and Media (imp:2.42 lvl:1.90) — Knowledge of media production, communication, and dissemination techniques and m
  Sociology and Anthropology (imp:2.41 lvl:1.81) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Transportation (imp:2.38 lvl:2.04) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Chemistry (imp:2.29 lvl:2.14) — Knowledge of the chemical composition, structure, and properties of substances a
  Food Production (imp:2.25 lvl:1.18) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Law and Government (imp:2.21) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Production and Processing (imp:2.16) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Mechanical (imp:2.02 lvl:1.80) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Telecommunications (imp:1.96 lvl:1.28) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Engineering and Technology (imp:1.91) — Knowledge of the practical application of engineering science and technology. Th
  Building and Construction (imp:1.90) — Knowledge of materials, methods, and the tools involved in the construction or r
  Biology (imp:1.85 lvl:1.70) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd
  Economics and Accounting (imp:1.81 lvl:2.05) — Knowledge of economic and accounting principles and practices, the financial mar
  Philosophy and Theology (imp:1.80 lvl:2.07) — Knowledge of different philosophical systems and religions. This includes their 
  Physics (imp:1.57) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Foreign Language (imp:1.52 lvl:0.87) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Geography (imp:1.48) — Knowledge of principles and methods for describing the features of land, sea, an
  Design (imp:1.45) — Knowledge of design techniques, tools, and principles involved in production of 
  Fine Arts (imp:1.18) — Knowledge of the theory and techniques required to compose, produce, and perform
  History and Archeology (imp:1.03) — Knowledge of historical events and their causes, indicators, and effects on civi

--- ABILITIES ---
  Oral Comprehension (imp:4.00 lvl:3.88) — The ability to listen to and understand information and ideas presented through 
  Oral Expression (imp:4.00 lvl:3.88) — The ability to communicate information and ideas in speaking so others will unde
  Problem Sensitivity (imp:3.88 lvl:3.75) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Written Comprehension (imp:3.75 lvl:3.62) — The ability to read and understand information and ideas presented in writing.
  Speech Recognition (imp:3.75 lvl:3.75) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:3.75 lvl:3.38) — The ability to speak clearly so others can understand you.
  Deductive Reasoning (imp:3.50 lvl:3.50) — The ability to apply general rules to specific problems to produce answers that 
  Written Expression (imp:3.25 lvl:3.50) — The ability to communicate information and ideas in writing so others will under
  Near Vision (imp:3.25 lvl:3.12) — The ability to see details at close range (within a few feet of the observer).
  Inductive Reasoning (imp:3.12 lvl:3.12) — The ability to combine pieces of information to form general rules or conclusion
  Information Ordering (imp:3.12 lvl:3.00) — The ability to arrange things or actions in a certain order or pattern according
  Fluency of Ideas (imp:3.00 lvl:3.00) — The ability to come up with a number of ideas about a topic (the number of ideas
  Originality (imp:3.00 lvl:3.00) — The ability to come up with unusual or clever ideas about a given topic or situa
  Category Flexibility (imp:3.00 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Selective Attention (imp:3.00 lvl:2.88) — The ability to concentrate on a task over a period of time without being distrac
  Time Sharing (imp:2.88 lvl:2.88) — The ability to shift back and forth between two or more activities or sources of
  Far Vision (imp:2.88 lvl:2.88) — The ability to see details at a distance.
  Flexibility of Closure (imp:2.62 lvl:2.50) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Trunk Strength (imp:2.62 lvl:2.50) — The ability to use your abdominal and lower back muscles to support part of the 
  Perceptual Speed (imp:2.50 lvl:2.62) — The ability to quickly and accurately compare similarities and differences among
  Auditory Attention (imp:2.50 lvl:2.00) — The ability to focus on a single source of sound in the presence of other distra
  Mathematical Reasoning (imp:2.12 lvl:2.00) — The ability to choose the right mathematical methods or formulas to solve a prob
  Visualization (imp:2.12 lvl:2.12) — The ability to imagine how something will look after it is moved around or when 
  Arm-Hand Steadiness (imp:2.12 lvl:2.00) — The ability to keep your hand and arm steady while moving your arm or while hold
  Stamina (imp:2.12 lvl:2.00) — The ability to exert yourself physically over long periods of time without getti
  Number Facility (imp:2.00 lvl:2.00) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Memorization (imp:2.00 lvl:2.00) — The ability to remember information such as words, numbers, pictures, and proced
  Speed of Closure (imp:2.00 lvl:2.00) — The ability to quickly make sense of, combine, and organize information into mea
  Manual Dexterity (imp:2.00 lvl:1.75) — The ability to quickly move your hand, your hand together with your arm, or your
  Finger Dexterity (imp:2.00 lvl:1.75) — The ability to make precisely coordinated movements of the fingers of one or bot
  Wrist-Finger Speed (imp:2.00 lvl:1.00) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Dynamic Strength (imp:2.00 lvl:1.38) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Extent Flexibility (imp:2.00 lvl:2.00) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Gross Body Coordination (imp:2.00 lvl:1.00) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Visual Color Discrimination (imp:2.00 lvl:1.75) — The ability to match or detect differences between colors, including shades of c
  Hearing Sensitivity (imp:2.00 lvl:2.00) — The ability to detect or tell the differences between sounds that vary in pitch 
  Multilimb Coordination (imp:1.88 lvl:1.25) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Static Strength (imp:1.88 lvl:1.62) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Gross Body Equilibrium (imp:1.88 lvl:0.88) — The ability to keep or regain your body balance or stay upright when in an unsta
  Depth Perception (imp:1.75 lvl:0.75) — The ability to judge which of several objects is closer or farther away from you
  Control Precision (imp:1.62 lvl:0.50) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Explosive Strength (imp:1.50 lvl:0.50) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Response Orientation (imp:1.25 lvl:0.12) — The ability to choose quickly between two or more movements in response to two o
  Spatial Orientation (imp:1.00) — The ability to know your location in relation to the environment or to know wher
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Getting Information (imp:4.48 lvl:4.31) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Communicating with Supervisors, Peers, or Subordinates (imp:4.26 lvl:5.20) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Identifying Objects, Actions, and Events (imp:4.24 lvl:4.78) — Identifying information by categorizing, estimating, recognizing differences or 
  Working with Computers (imp:4.14 lvl:3.48) — Using computers and computer systems (including hardware and software) to progra
  Making Decisions and Solving Problems (imp:4.06 lvl:4.68) — Analyzing information and evaluating results to choose the best solution and sol
  Documenting/Recording Information (imp:4.06 lvl:3.37) — Entering, transcribing, recording, storing, or maintaining information in writte
  Evaluating Information to Determine Compliance with Standards (imp:4.02 lvl:3.73) — Using relevant information and individual judgment to determine whether events o
  Inspecting Equipment, Structures, or Materials (imp:3.90 lvl:3.28) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Performing Administrative Activities (imp:3.87 lvl:3.52) — Performing day-to-day administrative tasks such as maintaining information files
  Monitoring Processes, Materials, or Surroundings (imp:3.84 lvl:4.32) — Monitoring and reviewing information from materials, events, or the environment,
  Training and Teaching Others (imp:3.71 lvl:3.51) — Identifying the educational needs of others, developing formal educational or tr
  Updating and Using Relevant Knowledge (imp:3.62 lvl:4.56) — Keeping up-to-date technically and applying new knowledge to your job.
  Judging the Qualities of Objects, Services, or People (imp:3.59 lvl:3.50) — Assessing the value, importance, or quality of things or people.
  Staffing Organizational Units (imp:3.54 lvl:3.30) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Communicating with People Outside the Organization (imp:3.53 lvl:3.19) — Communicating with people outside the organization, representing the organizatio
  Establishing and Maintaining Interpersonal Relationships (imp:3.53 lvl:4.48) — Developing constructive and cooperative working relationships with others, and m
  Coaching and Developing Others (imp:3.53 lvl:3.81) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Processing Information (imp:3.51 lvl:3.61) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Scheduling Work and Activities (imp:3.46 lvl:3.76) — Scheduling events, programs, and activities, as well as the work of others.
  Performing for or Working Directly with the Public (imp:3.46 lvl:3.04) — Performing for people or dealing directly with the public. This includes serving
  Resolving Conflicts and Negotiating with Others (imp:3.42 lvl:3.96) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Interpreting the Meaning of Information for Others (imp:3.39 lvl:2.68) — Translating or explaining what information means and how it can be used.
  Guiding, Directing, and Motivating Subordinates (imp:3.36 lvl:3.16) — Providing guidance and direction to subordinates, including setting performance 
  Coordinating the Work and Activities of Others (imp:3.35 lvl:3.48) — Getting members of a group to work together to accomplish tasks.
  Organizing, Planning, and Prioritizing Work (imp:3.32 lvl:4.34) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:3.31 lvl:2.42) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Analyzing Data or Information (imp:3.27 lvl:3.37) — Identifying the underlying principles, reasons, or facts of information by break
  Assisting and Caring for Others (imp:3.27 lvl:3.39) — Providing personal assistance, medical attention, emotional support, or other pe
  Developing Objectives and Strategies (imp:3.18 lvl:3.19) — Establishing long-range objectives and specifying the strategies and actions to 
  Developing and Building Teams (imp:3.10 lvl:2.92) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Thinking Creatively (imp:3.07 lvl:3.54) — Developing, designing, or creating new applications, ideas, relationships, syste
  Handling and Moving Objects (imp:2.86 lvl:3.94) — Using hands and arms in handling, installing, positioning, and moving materials,
  Selling or Influencing Others (imp:2.84 lvl:2.62) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Performing General Physical Activities (imp:2.75 lvl:3.01) — Performing general physical activities includes doing activities that require co
  Providing Consultation and Advice to Others (imp:2.70 lvl:2.60) — Providing guidance and expert advice to management or other groups on technical,
  Monitoring and Controlling Resources (imp:2.67 lvl:2.98) — Monitoring and controlling resources and overseeing the spending of money.
  Controlling Machines and Processes (imp:2.43 lvl:2.41) — Using either control mechanisms or direct physical activity to operate machines 
  Operating Vehicles, Mechanized Devices, or Equipment (imp:2.30 lvl:2.40) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Repairing and Maintaining Electronic Equipment (imp:2.03 lvl:1.99) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Repairing and Maintaining Mechanical Equipment (imp:1.85 lvl:2.39) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.76 lvl:1.21) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:4.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Cooperation (imp:3.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Leadership Orientation (imp:2.58) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Dependability (imp:2.47) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Social Orientation (imp:2.24) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Cooperation (imp:2.22) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Social Orientation (imp:2.00) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Integrity (imp:1.96) — A tendency to be honest and ethical at work.
  Self-Control (imp:1.95) — A tendency to remain calm and composed and to manage emotions effectively in res
  Optimism (imp:1.78) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Empathy (imp:1.77) — A tendency to show concern for others and be sensitive to others' needs and feel
  Attention to Detail (imp:1.75) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Stress Tolerance (imp:1.73) — A tendency to cope and function effectively in stressful situations at work.
  Achievement Orientation (imp:1.70) — A tendency to establish and maintain personally challenging work-related goals, 
  Perseverance (imp:1.70) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Self-Confidence (imp:1.66) — A tendency to believe in one's work-related capabilities and ability to control 
  Adaptability (imp:1.58) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Initiative (imp:1.53) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Sincerity (imp:1.44) — A tendency to be genuine and sincere in interactions with others at work, withou
  Cautiousness (imp:1.17) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Humility (imp:1.12) — A tendency to be modest and humble when interacting with others at work.
  Tolerance for Ambiguity (imp:1.10) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Leadership Orientation (imp:1.00) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Innovation (imp:0.65) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Intellectual Curiosity (imp:0.51) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Attention to Detail () — A tendency to be detail-oriented, organized, and thorough in completing work.
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res

--- TRANSFERABLE SKILLS ---
  Social Perceptiveness (imp:3.75 lvl:3.88) — Being aware of others' reactions and understanding why they react as they do.
  Coordination (imp:3.75 lvl:3.62) — Adjusting actions in relation to others' actions.
  Time Management (imp:3.75 lvl:3.75) — Managing one's own time and the time of others.
  Management of Personnel Resources (imp:3.75 lvl:3.88) — Motivating, developing, and directing people as they work, identifying the best 
  Service Orientation (imp:3.62 lvl:3.00) — Actively looking for ways to help people.
  Persuasion (imp:3.50 lvl:3.00) — Persuading others to change their minds or behavior.
  Instructing (imp:3.25 lvl:3.00) — Teaching others how to do something.
  Judgment and Decision Making (imp:3.25 lvl:3.00) — Considering the relative costs and benefits of potential actions to choose the m
  Complex Problem Solving (imp:3.12 lvl:3.00) — Identifying complex problems and reviewing related information to develop and ev
  Negotiation (imp:3.00 lvl:3.00) — Bringing others together and trying to reconcile differences.
  Systems Analysis (imp:3.00 lvl:2.88) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:3.00 lvl:2.88) — Identifying measures or indicators of system performance and the actions needed 
  Quality Control Analysis (imp:2.62 lvl:2.50) — Conducting tests and inspections of products, services, or processes to evaluate
  Operations Monitoring (imp:2.25 lvl:2.12) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Management of Financial Resources (imp:2.12 lvl:1.88) — Determining how money will be spent to get the work done, and accounting for the
  Management of Material Resources (imp:2.12 lvl:2.00) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Operations Analysis (imp:1.88 lvl:1.25) — Analyzing needs and product requirements to create a design.
  Operation and Control (imp:1.88 lvl:1.00) — Controlling operations of equipment or systems.
  Troubleshooting (imp:1.88 lvl:1.00) — Determining causes of operating errors and deciding what to do about it.
  Technology Design (imp:1.62 lvl:0.62) — Generating or adapting equipment and technology to serve user needs.
  Programming (imp:1.25 lvl:0.25) — Writing computer programs for various purposes.
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 114,110
  annual_median    : $48,590
  annual_pct10     : $34,010
  annual_pct25     : $39,050
  annual_pct75     : $61,100
  annual_pct90     : $75,330
  annual_mean      : $52,360
  hourly_median    : $23.36

--- GEOGRAPHIC DISPERSION ---
  highest_state    : Rhode Island ($60,680)
  lowest_state     : Guam ($30,250)
  dispersion_ratio : 2.006x

--- TOP STATES BY WAGE (53 total) ---
  Other Services (except Public Administration) emp:   46,990  median: $  46,290
  Health Care and Social Assistance        emp:   35,830  median: $  48,900
  Arts, Entertainment, and Recreation      emp:    9,930  median: $  48,680
  Educational Services                     emp:    6,180  median: $  59,130
  Retail Trade                             emp:    4,230  median: $  56,530
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:    3,660  median: $  63,220
  Accommodation and Food Services          emp:    2,600  median: $  57,930
  Information                              emp:    1,090  median: $  37,200
  Professional, Scientific, and Technical Services emp:      970  median: $  44,520
  Management of Companies and Enterprises  emp:      690  median: $  58,350

--- TOP INDUSTRIES BY EMPLOYMENT (16 total) ---
  Other Services (except Public Administration) emp:   46,990  median: $  46,290
  Health Care and Social Assistance        emp:   35,830  median: $  48,900
  Arts, Entertainment, and Recreation      emp:    9,930  median: $  48,680
  Educational Services                     emp:    6,180  median: $  59,130
  Retail Trade                             emp:    4,230  median: $  56,530
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:    3,660  median: $  63,220
  Accommodation and Food Services          emp:    2,600  median: $  57,930
  Information                              emp:    1,090  median: $  37,200
  Professional, Scientific, and Technical Services emp:      970  median: $  44,520
  Management of Companies and Enterprises  emp:      690  median: $  58,350

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matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:08:55.354545Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Designation of workers by collar color (similarity: 0.3409)
  URL: https://en.wikipedia.org/wiki/Designation_of_workers_by_collar_color
  QID: Q16702320
  Extract: Collar color is a set of terms denoting groups of working individuals based on the colors of their collars worn at work. These commonly reflect one's occupation within a broad class, or sometimes gender. White-collar workers are named for the white-collared shirts that were fashionable among office 

  Title: Social work (similarity: 0.2951)
  URL: https://en.wikipedia.org/wiki/Social_work
  QID: Q205398
  Extract: Social work is an academic discipline and practice-based profession concerned with meeting the basic needs of individuals, families, groups, communities, and society as a whole to enhance their individual and collective well-being. Social work practice draws from liberal arts, social science, and in

  Title: Health professional (similarity: 0.2609)
  URL: https://en.wikipedia.org/wiki/Health_professional
  QID: Q11974939
  Extract: A health professional, healthcare professional (HCP), or healthcare worker is a provider of health care treatment and advice based on formal training and experience. The field includes those who work as a nurse, physician, perfusionist, physician assistant, registered dietitian, emergency medical te

  Title: 2025 United States federal mass layoffs (similarity: 0.3146)
  URL: https://en.wikipedia.org/wiki/2025_United_States_federal_mass_layoffs
  QID: Q132673400
  Extract: 
About 300,000 United States federal civil service layoffs have been announced by the second Trump administration, almost all of them attributed to the Department of Government Efficiency. On August 26, 2025, the Partnership for Public Service said just under 200,000 federal workers had already left

  Title: Fall arrest (similarity: 0.1311)
  URL: https://en.wikipedia.org/wiki/Fall_arrest
  QID: Q3240082
  Extract: Fall arrest is the form of fall protection which involves the safe stopping of a person already falling. It is one of several forms of fall protection, forms which also include fall guarding and fall restraint.

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : High confidence supported by comprehensive O*NET data including detailed skills, knowledge, abilities, work activities, and wage information from BLS OEWS May 2025. Strong foundation of related occupation mappings and clear job zone classification.
inferred_at          : 2026-06-03T21:16:37.872541+00:00
tokens_input         : 4,544
tokens_output        : 4,272
cost_usd             : $0.046021
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No exact Wikipedia match found for this specific supervisory role. The closest semantic matches relate to general workforce categories and social services, but none specifically address personal service supervision.

--- PROSE FIELDS ---

ROLE SUMMARY:
First-Line Supervisors of Personal Service Workers manage and coordinate teams providing direct personal care services such as childcare, elder care, beauty services, and hospitality. They oversee daily operations, train staff, handle scheduling, resolve customer complaints, and ensure quality service delivery while maintaining compliance with safety and regulatory standards. These supervisors bridge frontline service delivery with organizational management, requiring both people skills and operational oversight capabilities.

DAY IN THE LIFE:
A typical day involves meeting with upper management to review operational changes and performance metrics, then transitioning to floor supervision where they observe staff performance and ensure service quality standards are met. They spend significant time training new employees on company policies and operational procedures, while also addressing customer complaints and resolving service issues as they arise. Administrative tasks include creating work schedules, documenting performance evaluations, and maintaining compliance records. Throughout the day, they coordinate between different service areas, conduct brief staff meetings, and handle disciplinary actions when performance problems occur.

WHO THRIVES:
Successful individuals in this role possess strong enterprising traits, enjoying leadership responsibilities and business operations management. They excel at social interaction and communication, as evidenced by the high importance of oral comprehension, speaking, and active listening skills. These supervisors thrive on problem-solving and decision-making in dynamic service environments where customer satisfaction is paramount. They must be highly dependable and cooperative, able to maintain consistent quality standards while fostering positive team dynamics and managing diverse personality types among their staff.

CAREER ENTRY:
Entry typically requires an associate's degree (47.8% of workers) or some college coursework (23.9%), though 14.9% enter with just a high school diploma and relevant experience. Most candidates gain supervisory skills through progressive advancement from frontline personal service roles, developing deep knowledge of customer service operations and staff management. Prior experience in the specific service sector (healthcare, beauty, hospitality, or childcare) is often preferred, along with demonstrated leadership capabilities and understanding of regulatory compliance requirements.

CAREER TRAJECTORY:
This role commonly leads to mid-level management positions such as operations manager, district manager, or facility director within personal service organizations. Many supervisors advance to general management roles overseeing multiple service locations or departments. Some transition into human resources management, training coordination, or quality assurance roles. Others may pursue entrepreneurship by opening their own personal service businesses, leveraging their operational knowledge and staff management expertise.

MARKET INTELLIGENCE:
The occupation employs 114,110 workers nationwide with a median annual wage of $48,590 (BLS OEWS May 2025), ranging from $34,010 to $75,330 for the 10th to 90th percentiles. Geographic wage variation is moderate with Rhode Island offering the highest median at $60,680 compared to Guam's $30,250, representing a 2.01x ratio. The largest employment sectors are Other Services with 46,990 positions, Health Care and Social Assistance with 35,830 positions, and Arts, Entertainment, and Recreation with 9,930 positions. Demand is driven by the growing personal care services sector, particularly in healthcare and elder care services.

AUTOMATION OUTLOOK:
This role has strong resistance to automation due to its heavy emphasis on human relationship management, complex problem-solving, and adaptive leadership in unpredictable service environments. The core work activities of communicating with staff, evaluating performance, and resolving customer complaints require human judgment and emotional intelligence that current automation cannot replicate effectively.

--- REASONED EDGES ---
  [skill_overlap] First-Line Supervisors of Housekeeping and Janitorial Workers (37-1011.00) — confidence:high
    reasoning: Both roles share identical supervision responsibilities, staff training requirements, and personnel management functions with similar skill profiles in active listening, critical thinking, and coordination.
    data: Same job zone (3)
    data: Shared skills: Active Listening (3.9), Critical Thinking (3.9)
    data: Common work activities: Communicating with Supervisors, Peers, or Subordinates
  [transferable_skill] First-Line Supervisors of Office and Administrative Support Workers (43-1011.00) — confidence:high
    reasoning: Both positions require identical management of personnel resources (3.8 importance), coordination skills (3.8 importance), and time management capabilities for workforce supervision.
    data: Management of Personnel Resources (imp:3.8)
    data: Coordination (imp:3.8)
    data: Time Management (imp:3.8)
  [riasec_cluster] First-Line Supervisors of Food Preparation and Serving Workers (35-1012.00) — confidence:high
    reasoning: Both roles show strong enterprising orientation (E) as primary RIASEC code, focusing on leadership, business operations, and customer service management in service industry contexts.
    data: Both have Enterprising as primary RIASEC
    data: Customer service focus
    data: Service industry supervision
  [knowledge_overlap] First-Line Supervisors of Retail Sales Workers (41-1011.00) — confidence:high
    reasoning: Both positions require extensive Customer and Personal Service knowledge (4.8 importance) and Administration and Management expertise for effective team leadership and operations oversight.
    data: Customer and Personal Service (imp:4.8)
    data: Administration and Management (imp:4.2)
    data: Personnel and Human Resources knowledge
  [wage_band] First-Line Supervisors of Entertainment and Recreation Workers (39-1014.00) — confidence:medium
    reasoning: Both supervisory roles in service sectors would likely fall within similar wage ranges given comparable responsibilities, job zone requirements, and supervision scope.
    data: Same job zone (3)
    data: Similar supervisory scope
    data: Service sector employment

--- NORMALIZER SIGNALS ---
  match_keywords   : ['personal service supervisor', 'care supervisor', 'service team leader', 'personal care manager', 'service operations supervisor', 'client services supervisor', 'care coordinator', 'service quality supervisor']
  exclude_keywords : ['food service', 'retail supervisor', 'security supervisor', 'janitorial supervisor', 'office supervisor']
  title_patterns   : ['supervisor personal service', 'personal service manager', 'care services supervisor', 'service team supervisor', 'personal care coordinator']
  common_variations: ['personal service supervisor', 'care service supervisor', 'personal care manager', 'service team leader', 'client care supervisor', 'personal services coordinator', 'care operations supervisor', 'service quality manager']

total_terms    : 40
top_words      : ['tendency', 'others', 'equipment', 'service', 'management', 'performance', 'services', 'principles', 'problems', 'customer', 'social', 'personal', 'includes', 'procedures', 'operations', 'quality', 'activities', 'standards', 'control', 'objects']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01532  onet_dimensions      onet_dimensions:100%
others                     39  0.01422  onet_dimensions      onet_dimensions:97%  inference:3%
equipment                  27  0.00985  onet_dimensions      onet_dimensions:85%  onet_tasks:7%  dwas:7%
service                    24  0.00875  inference            inference:62%  onet_tasks:12%  onet_dimensions:8%
management                 18  0.00656  inference            inference:50%  onet_dimensions:39%  onet_tasks:11%
performance                17  0.00620  onet_dimensions      onet_dimensions:41%  inference:29%  onet_tasks:18%
services                   17  0.00620  onet_dimensions      onet_dimensions:35%  inference:35%  onet_tasks:18%
principles                 16  0.00583  onet_dimensions      onet_dimensions:100%
problems                   15  0.00547  onet_dimensions      onet_dimensions:60%  onet_tasks:20%  dwas:13%
customer                   14  0.00511  inference            inference:36%  onet_dimensions:29%  onet_tasks:21%
social                     14  0.00511  wikipedia            wikipedia:43%  onet_dimensions:36%  inference:21%
personal                   13  0.00474  inference            inference:54%  onet_dimensions:46%
includes                   13  0.00474  onet_dimensions      onet_dimensions:92%  wikipedia:8%
procedures                 12  0.00438  onet_dimensions      onet_dimensions:67%  dwas:17%  onet_tasks:8%
operations                 12  0.00438  onet_dimensions      onet_dimensions:50%  inference:33%  onet_tasks:8%
quality                    12  0.00438  onet_dimensions      onet_dimensions:50%  inference:33%  onet_tasks:17%
activities                 12  0.00438  onet_dimensions      onet_dimensions:75%  onet_tasks:8%  dwas:8%
standards                  12  0.00438  onet_dimensions      onet_dimensions:67%  inference:25%  onet_tasks:8%
control                    12  0.00438  onet_dimensions      onet_dimensions:100%
objects                    12  0.00438  onet_dimensions      onet_dimensions:100%
human                      11  0.00401  onet_dimensions      onet_dimensions:64%  inference:27%  dwas:9%
resources                  11  0.00401  onet_dimensions      onet_dimensions:82%  dwas:9%  inference:9%
materials                  11  0.00401  onet_dimensions      onet_dimensions:91%  dwas:9%
ideas                      11  0.00401  onet_dimensions      onet_dimensions:100%
staff                      10  0.00365  inference            inference:70%  onet_tasks:20%  dwas:10%
needs                      10  0.00365  onet_dimensions      onet_dimensions:80%  onet_tasks:10%  wikipedia:10%
techniques                 10  0.00365  onet_dimensions      onet_dimensions:100%
actions                    10  0.00365  onet_dimensions      onet_dimensions:80%  dwas:10%  inference:10%
body                       10  0.00365  onet_dimensions      onet_dimensions:100%
complaints                  9  0.00328  dwas                 dwas:33%  inference:33%  onet_tasks:22%
rules                       9  0.00328  onet_dimensions      onet_dimensions:89%  onet_tasks:11%
problem                     9  0.00328  onet_dimensions      onet_dimensions:78%  inference:22%
health                      9  0.00328  wikipedia            wikipedia:78%  onet_dimensions:11%  inference:11%
quickly                     9  0.00328  onet_dimensions      onet_dimensions:100%
orientation                 9  0.00328  onet_dimensions      onet_dimensions:100%
developing                  9  0.00328  onet_dimensions      onet_dimensions:89%  inference:11%
monitoring                  8  0.00292  onet_dimensions      onet_dimensions:100%
providing                   8  0.00292  onet_dimensions      onet_dimensions:88%  inference:12%
production                  8  0.00292  onet_dimensions      onet_dimensions:100%
care                        8  0.00292  inference            inference:62%  onet_dimensions:25%  wikipedia:12%