[Core] [78% incumbents] Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  DWAs: Greet customers, patrons, or visitors. | Answer customer questions about goods or services.

[Core] [78% incumbents] Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  DWAs: Examine condition of property or products.

[Core] [78% incumbents] Instruct staff on how to handle difficult and complicated sales.
  DWAs: Train sales personnel.

[Core] [78% incumbents] Assign employees to specific duties.
  DWAs: Assign duties or work schedules to employees.

[Core] [78% incumbents] Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  DWAs: Assign duties or work schedules to employees.

[Core] [78% incumbents] Establish and implement policies, goals, objectives, and procedures for the department.
  DWAs: Establish operational policies.

[Supplemental] [78% incumbents] Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  DWAs: Train sales personnel. | Supervise sales or support personnel.

[Supplemental] [78% incumbents] Establish credit policies and operating procedures.
  DWAs: Establish operational policies.

[Supplemental] [78% incumbents] Plan budgets and authorize payments and merchandise returns.
  DWAs: Authorize financial actions. | Prepare operational budgets.

[Core] [77% incumbents] Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  DWAs: Supervise sales or support personnel.

[Core] [77% incumbents] Keep records of purchases, sales, and requisitions.
  DWAs: Maintain records of sales or other business transactions.

[Core] [77% incumbents] Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  DWAs: Clean work areas. | Set up merchandise displays. | Sell products or services.

[Core] [77% incumbents] Review inventory and sales records to prepare reports for management and budget departments.
  DWAs: Prepare financial documents, reports, or budgets. | Monitor inventories of products or materials.

[Core] [77% incumbents] Inventory stock and reorder when inventory drops to a specified level.
  DWAs: Purchase stocks of merchandise or supplies. | Monitor inventories of products or materials.

[Core] [77% incumbents] Examine products purchased for resale or received for storage to assess the condition of each product or item.
  DWAs: Examine condition of property or products.

[Core] [77% incumbents] Enforce safety, health, and security rules.
  DWAs: Monitor work areas to provide security.

[Core] [77% incumbents] Estimate consumer demand and determine the types and amounts of goods to be sold.
  DWAs: Monitor market conditions or trends.

[Core] [77% incumbents] Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  DWAs: Develop marketing plans or strategies.

[Supplemental] [77% incumbents] Formulate pricing policies for merchandise, according to profitability requirements.
  DWAs: Establish operational policies.

[Supplemental] [77% incumbents] Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
  DWAs: Develop marketing plans or strategies. | Set up merchandise displays. | Coordinate sales campaigns.

[Core] [76% incumbents] Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  DWAs: Monitor sales activities.

--- SKILLS ---
  Active Listening (imp:3.88 lvl:3.62) — Giving full attention to what other people are saying, taking time to understand
  Speaking (imp:3.75 lvl:3.88) — Talking to others to convey information effectively.
  Critical Thinking (imp:3.50 lvl:3.88) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Monitoring (imp:3.50 lvl:3.88) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Reading Comprehension (imp:3.00 lvl:3.88) — Understanding written sentences and paragraphs in work-related documents.
  Writing (imp:3.00 lvl:3.62) — Communicating effectively in writing as appropriate for the needs of the audienc
  Active Learning (imp:3.00 lvl:3.38) — Understanding the implications of new information for both current and future pr
  Learning Strategies (imp:3.00 lvl:3.50) — Selecting and using training/instructional methods and procedures appropriate fo
  Mathematics (imp:2.75 lvl:3.00) — Using mathematics to solve problems.
  Science (imp:1.00) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.82 lvl:5.63) — Knowledge of principles and processes for providing customer and personal servic
  Administration and Management (imp:4.48 lvl:4.26) — Knowledge of business and management principles involved in strategic planning, 
  Sales and Marketing (imp:3.93 lvl:3.63) — Knowledge of principles and methods for showing, promoting, and selling products
  English Language (imp:3.86 lvl:3.37) — Knowledge of the structure and content of the English language including the mea
  Education and Training (imp:3.60 lvl:4.16) — Knowledge of principles and methods for curriculum and training design, teaching
  Personnel and Human Resources (imp:3.33 lvl:3.04) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Computers and Electronics (imp:3.31 lvl:3.86) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Mathematics (imp:3.31 lvl:3.57) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Economics and Accounting (imp:3.21 lvl:3.65) — Knowledge of economic and accounting principles and practices, the financial mar
  Administrative (imp:3.18 lvl:3.96) — Knowledge of administrative and office procedures and systems such as word proce
  Public Safety and Security (imp:2.88 lvl:2.76) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Production and Processing (imp:2.78 lvl:2.71) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Foreign Language (imp:2.58 lvl:1.55) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Communications and Media (imp:2.45 lvl:2.06) — Knowledge of media production, communication, and dissemination techniques and m
  Psychology (imp:2.17 lvl:1.76) — Knowledge of human behavior and performance; individual differences in ability, 
  Law and Government (imp:2.16 lvl:1.71) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Therapy and Counseling (imp:2.14 lvl:2.03) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Food Production (imp:1.90 lvl:1.31) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Telecommunications (imp:1.85 lvl:0.84) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Medicine and Dentistry (imp:1.73 lvl:1.08) — Knowledge of the information and techniques needed to diagnose and treat human i
  Sociology and Anthropology (imp:1.62 lvl:1.10) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Engineering and Technology (imp:1.46 lvl:0.85) — Knowledge of the practical application of engineering science and technology. Th
  Philosophy and Theology (imp:1.42 lvl:1.02) — Knowledge of different philosophical systems and religions. This includes their 
  Design (imp:1.38 lvl:0.99) — Knowledge of design techniques, tools, and principles involved in production of 
  Mechanical (imp:1.34 lvl:0.67) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Transportation (imp:1.34 lvl:0.82) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Fine Arts (imp:1.26) — Knowledge of the theory and techniques required to compose, produce, and perform
  Geography (imp:1.21 lvl:0.43) — Knowledge of principles and methods for describing the features of land, sea, an
  Chemistry (imp:1.19) — Knowledge of the chemical composition, structure, and properties of substances a
  Building and Construction (imp:1.16) — Knowledge of materials, methods, and the tools involved in the construction or r
  Physics (imp:1.16) — Knowledge and prediction of physical principles, laws, their interrelationships,
  History and Archeology (imp:1.15) — Knowledge of historical events and their causes, indicators, and effects on civi
  Biology (imp:1.07) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd

--- ABILITIES ---
  Oral Comprehension (imp:3.88 lvl:3.88) — The ability to listen to and understand information and ideas presented through 
  Oral Expression (imp:3.88 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde
  Speech Clarity (imp:3.88 lvl:3.25) — The ability to speak clearly so others can understand you.
  Speech Recognition (imp:3.75 lvl:3.88) — The ability to identify and understand the speech of another person.
  Problem Sensitivity (imp:3.25 lvl:3.62) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Deductive Reasoning (imp:3.12 lvl:3.62) — The ability to apply general rules to specific problems to produce answers that 
  Information Ordering (imp:3.12 lvl:3.12) — The ability to arrange things or actions in a certain order or pattern according
  Near Vision (imp:3.12 lvl:3.50) — The ability to see details at close range (within a few feet of the observer).
  Written Comprehension (imp:3.00 lvl:3.38) — The ability to read and understand information and ideas presented in writing.
  Written Expression (imp:3.00 lvl:3.75) — The ability to communicate information and ideas in writing so others will under
  Fluency of Ideas (imp:3.00 lvl:3.12) — The ability to come up with a number of ideas about a topic (the number of ideas
  Originality (imp:3.00 lvl:3.12) — The ability to come up with unusual or clever ideas about a given topic or situa
  Inductive Reasoning (imp:3.00 lvl:3.00) — The ability to combine pieces of information to form general rules or conclusion
  Category Flexibility (imp:3.00 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Selective Attention (imp:3.00 lvl:2.75) — The ability to concentrate on a task over a period of time without being distrac
  Number Facility (imp:2.88 lvl:2.88) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Flexibility of Closure (imp:2.88 lvl:2.75) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Far Vision (imp:2.88 lvl:3.00) — The ability to see details at a distance.
  Memorization (imp:2.75 lvl:2.75) — The ability to remember information such as words, numbers, pictures, and proced
  Time Sharing (imp:2.75 lvl:2.38) — The ability to shift back and forth between two or more activities or sources of
  Mathematical Reasoning (imp:2.62 lvl:2.88) — The ability to choose the right mathematical methods or formulas to solve a prob
  Speed of Closure (imp:2.62 lvl:2.88) — The ability to quickly make sense of, combine, and organize information into mea
  Perceptual Speed (imp:2.62 lvl:2.62) — The ability to quickly and accurately compare similarities and differences among
  Finger Dexterity (imp:2.50 lvl:2.38) — The ability to make precisely coordinated movements of the fingers of one or bot
  Trunk Strength (imp:2.50 lvl:2.25) — The ability to use your abdominal and lower back muscles to support part of the 
  Visual Color Discrimination (imp:2.50 lvl:2.50) — The ability to match or detect differences between colors, including shades of c
  Visualization (imp:2.38 lvl:2.75) — The ability to imagine how something will look after it is moved around or when 
  Manual Dexterity (imp:2.38 lvl:2.00) — The ability to quickly move your hand, your hand together with your arm, or your
  Multilimb Coordination (imp:2.38 lvl:2.25) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Hearing Sensitivity (imp:2.38 lvl:2.00) — The ability to detect or tell the differences between sounds that vary in pitch 
  Arm-Hand Steadiness (imp:2.25 lvl:2.38) — The ability to keep your hand and arm steady while moving your arm or while hold
  Dynamic Strength (imp:2.12 lvl:2.00) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Auditory Attention (imp:2.12 lvl:2.25) — The ability to focus on a single source of sound in the presence of other distra
  Wrist-Finger Speed (imp:2.00 lvl:1.75) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Static Strength (imp:2.00 lvl:2.25) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Stamina (imp:2.00 lvl:1.75) — The ability to exert yourself physically over long periods of time without getti
  Extent Flexibility (imp:2.00 lvl:2.50) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Gross Body Coordination (imp:2.00 lvl:2.00) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:2.00 lvl:1.62) — The ability to keep or regain your body balance or stay upright when in an unsta
  Control Precision (imp:1.88 lvl:1.50) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Response Orientation (imp:1.50 lvl:0.88) — The ability to choose quickly between two or more movements in response to two o
  Speed of Limb Movement (imp:1.50 lvl:0.88) — The ability to quickly move the arms and legs.
  Explosive Strength (imp:1.50 lvl:0.75) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Depth Perception (imp:1.50 lvl:0.88) — The ability to judge which of several objects is closer or farther away from you
  Rate Control (imp:1.38 lvl:0.38) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.38 lvl:0.50) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Spatial Orientation (imp:1.25 lvl:0.25) — The ability to know your location in relation to the environment or to know wher
  Sound Localization (imp:1.12 lvl:0.12) — The ability to tell the direction from which a sound originated.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.

--- WORK ACTIVITIES ---
  Training and Teaching Others (imp:4.09 lvl:4.28) — Identifying the educational needs of others, developing formal educational or tr
  Performing for or Working Directly with the Public (imp:4.08 lvl:4.60) — Performing for people or dealing directly with the public. This includes serving
  Making Decisions and Solving Problems (imp:3.93 lvl:4.01) — Analyzing information and evaluating results to choose the best solution and sol
  Resolving Conflicts and Negotiating with Others (imp:3.89 lvl:4.53) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Coaching and Developing Others (imp:3.89 lvl:4.50) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Communicating with Supervisors, Peers, or Subordinates (imp:3.82 lvl:4.24) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Establishing and Maintaining Interpersonal Relationships (imp:3.81 lvl:4.80) — Developing constructive and cooperative working relationships with others, and m
  Coordinating the Work and Activities of Others (imp:3.81 lvl:4.08) — Getting members of a group to work together to accomplish tasks.
  Getting Information (imp:3.80 lvl:3.80) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Identifying Objects, Actions, and Events (imp:3.73 lvl:3.82) — Identifying information by categorizing, estimating, recognizing differences or 
  Communicating with People Outside the Organization (imp:3.67 lvl:4.28) — Communicating with people outside the organization, representing the organizatio
  Guiding, Directing, and Motivating Subordinates (imp:3.67 lvl:4.34) — Providing guidance and direction to subordinates, including setting performance 
  Developing and Building Teams (imp:3.59 lvl:3.64) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Organizing, Planning, and Prioritizing Work (imp:3.56 lvl:4.07) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Scheduling Work and Activities (imp:3.44 lvl:3.92) — Scheduling events, programs, and activities, as well as the work of others.
  Monitoring Processes, Materials, or Surroundings (imp:3.35 lvl:3.46) — Monitoring and reviewing information from materials, events, or the environment,
  Selling or Influencing Others (imp:3.28 lvl:4.10) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Working with Computers (imp:3.24 lvl:3.06) — Using computers and computer systems (including hardware and software) to progra
  Evaluating Information to Determine Compliance with Standards (imp:3.17 lvl:3.56) — Using relevant information and individual judgment to determine whether events o
  Analyzing Data or Information (imp:3.17 lvl:3.48) — Identifying the underlying principles, reasons, or facts of information by break
  Judging the Qualities of Objects, Services, or People (imp:3.16 lvl:3.22) — Assessing the value, importance, or quality of things or people.
  Performing Administrative Activities (imp:3.14 lvl:2.85) — Performing day-to-day administrative tasks such as maintaining information files
  Updating and Using Relevant Knowledge (imp:3.13 lvl:3.50) — Keeping up-to-date technically and applying new knowledge to your job.
  Assisting and Caring for Others (imp:3.12 lvl:3.31) — Providing personal assistance, medical attention, emotional support, or other pe
  Staffing Organizational Units (imp:3.08 lvl:3.59) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Interpreting the Meaning of Information for Others (imp:3.01 lvl:2.54) — Translating or explaining what information means and how it can be used.
  Documenting/Recording Information (imp:2.95 lvl:2.85) — Entering, transcribing, recording, storing, or maintaining information in writte
  Handling and Moving Objects (imp:2.90 lvl:3.72) — Using hands and arms in handling, installing, positioning, and moving materials,
  Processing Information (imp:2.89 lvl:3.01) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Performing General Physical Activities (imp:2.80 lvl:2.59) — Performing general physical activities includes doing activities that require co
  Providing Consultation and Advice to Others (imp:2.78 lvl:3.12) — Providing guidance and expert advice to management or other groups on technical,
  Developing Objectives and Strategies (imp:2.73 lvl:2.30) — Establishing long-range objectives and specifying the strategies and actions to 
  Thinking Creatively (imp:2.67 lvl:2.89) — Developing, designing, or creating new applications, ideas, relationships, syste
  Monitoring and Controlling Resources (imp:2.59 lvl:2.97) — Monitoring and controlling resources and overseeing the spending of money.
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:2.46 lvl:2.24) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Inspecting Equipment, Structures, or Materials (imp:2.39 lvl:2.27) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Controlling Machines and Processes (imp:2.28 lvl:2.10) — Using either control mechanisms or direct physical activity to operate machines 
  Operating Vehicles, Mechanized Devices, or Equipment (imp:1.64 lvl:0.89) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Repairing and Maintaining Electronic Equipment (imp:1.57 lvl:0.84) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Repairing and Maintaining Mechanical Equipment (imp:1.44 lvl:0.99) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.17) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:5.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Cooperation (imp:4.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Achievement Orientation (imp:3.00) — A tendency to establish and maintain personally challenging work-related goals, 
  Dependability (imp:2.62) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Leadership Orientation (imp:2.43) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Social Orientation (imp:2.29) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Cooperation (imp:2.22) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Achievement Orientation (imp:2.01) — A tendency to establish and maintain personally challenging work-related goals, 
  Social Orientation (imp:2.00) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Attention to Detail (imp:1.97) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Integrity (imp:1.96) — A tendency to be honest and ethical at work.
  Optimism (imp:1.94) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Self-Control (imp:1.91) — A tendency to remain calm and composed and to manage emotions effectively in res
  Initiative (imp:1.86) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Stress Tolerance (imp:1.80) — A tendency to cope and function effectively in stressful situations at work.
  Perseverance (imp:1.77) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Adaptability (imp:1.72) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence (imp:1.70) — A tendency to believe in one's work-related capabilities and ability to control 
  Empathy (imp:1.54) — A tendency to show concern for others and be sensitive to others' needs and feel
  Sincerity (imp:1.16) — A tendency to be genuine and sincere in interactions with others at work, withou
  Cautiousness (imp:1.09) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Leadership Orientation (imp:1.00) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Tolerance for Ambiguity (imp:0.99) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Innovation (imp:0.87) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Humility (imp:0.87) — A tendency to be modest and humble when interacting with others at work.
  Intellectual Curiosity (imp:0.49) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Attention to Detail () — A tendency to be detail-oriented, organized, and thorough in completing work.
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res

--- TRANSFERABLE SKILLS ---
  Service Orientation (imp:3.75 lvl:3.75) — Actively looking for ways to help people.
  Social Perceptiveness (imp:3.50 lvl:3.75) — Being aware of others' reactions and understanding why they react as they do.
  Coordination (imp:3.50 lvl:3.62) — Adjusting actions in relation to others' actions.
  Persuasion (imp:3.25 lvl:3.62) — Persuading others to change their minds or behavior.
  Negotiation (imp:3.25 lvl:3.62) — Bringing others together and trying to reconcile differences.
  Instructing (imp:3.25 lvl:3.62) — Teaching others how to do something.
  Management of Personnel Resources (imp:3.25 lvl:3.62) — Motivating, developing, and directing people as they work, identifying the best 
  Judgment and Decision Making (imp:3.12 lvl:3.00) — Considering the relative costs and benefits of potential actions to choose the m
  Time Management (imp:3.12 lvl:3.62) — Managing one's own time and the time of others.
  Complex Problem Solving (imp:3.00 lvl:3.50) — Identifying complex problems and reviewing related information to develop and ev
  Systems Analysis (imp:3.00 lvl:2.88) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:3.00 lvl:3.00) — Identifying measures or indicators of system performance and the actions needed 
  Management of Material Resources (imp:2.62 lvl:2.75) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Operations Analysis (imp:2.50 lvl:2.12) — Analyzing needs and product requirements to create a design.
  Management of Financial Resources (imp:2.50 lvl:2.75) — Determining how money will be spent to get the work done, and accounting for the
  Quality Control Analysis (imp:2.12 lvl:2.00) — Conducting tests and inspections of products, services, or processes to evaluate
  Technology Design (imp:1.88 lvl:0.88) — Generating or adapting equipment and technology to serve user needs.
  Operations Monitoring (imp:1.88 lvl:1.50) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Programming (imp:1.75 lvl:1.00) — Writing computer programs for various purposes.
  Operation and Control (imp:1.50 lvl:0.88) — Controlling operations of equipment or systems.
  Troubleshooting (imp:1.38 lvl:0.38) — Determining causes of operating errors and deciding what to do about it.
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 1,121,800
  annual_median    : $48,520
  annual_pct10     : $33,120
  annual_pct25     : $38,590
  annual_pct75     : $62,130
  annual_pct90     : $77,080
  annual_mean      : $53,380
  hourly_median    : $23.33

--- GEOGRAPHIC DISPERSION ---
  highest_state    : Washington ($60,750)
  lowest_state     : Guam ($29,720)
  dispersion_ratio : 2.044x

--- TOP STATES BY WAGE (54 total) ---
  Retail Trade                             emp:  997,650  median: $  48,220
  Wholesale Trade                          emp:   25,150  median: $  62,760
  Real Estate and Rental and Leasing       emp:   22,100  median: $  58,040
  Accommodation and Food Services          emp:   13,970  median: $  47,200
  Arts, Entertainment, and Recreation      emp:   11,670  median: $  47,450
  Other Services (except Public Administration) emp:    8,210  median: $  50,300
  Administrative and Support and Waste Management and Remediation Services emp:    7,430  median: $  49,950
  Manufacturing                            emp:    5,780  median: $  53,590
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:    5,270  median: $  55,680
  Health Care and Social Assistance        emp:    5,240  median: $  47,720

--- TOP INDUSTRIES BY EMPLOYMENT (19 total) ---
  Retail Trade                             emp:  997,650  median: $  48,220
  Wholesale Trade                          emp:   25,150  median: $  62,760
  Real Estate and Rental and Leasing       emp:   22,100  median: $  58,040
  Accommodation and Food Services          emp:   13,970  median: $  47,200
  Arts, Entertainment, and Recreation      emp:   11,670  median: $  47,450
  Other Services (except Public Administration) emp:    8,210  median: $  50,300
  Administrative and Support and Waste Management and Remediation Services emp:    7,430  median: $  49,950
  Manufacturing                            emp:    5,780  median: $  53,590
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:    5,270  median: $  55,680
  Health Care and Social Assistance        emp:    5,240  median: $  47,720

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:16:20.952540Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Illegal immigration to New York City (similarity: 0.2439)
  URL: https://en.wikipedia.org/wiki/Illegal_immigration_to_New_York_City
  QID: Q16996635
  Extract: Illegal immigrants residing in New York City come from many parts of the world, especially Latin America, Asia, Eastern Europe, and the Caribbean. About 70% of them have paid work, in catering, construction, retail, driving, cleaning, and many other trades; at least in catering, their wages tend to 

  Title: Fabletics (similarity: 0.2182)
  URL: https://en.wikipedia.org/wiki/Fabletics
  QID: Q16992933
  Extract: Fabletics is a global active lifestyle brand that sells both men's and women's sportswear, footwear and accessories, commonly referred to as "activewear". The company is owned by the TechStyle Fashion Group holding group and operates on a subscription model and also has over 100 brick-and-mortar sto

  Title: Women in the United States (similarity: 0.1667)
  URL: https://en.wikipedia.org/wiki/Women_in_the_United_States
  QID: Q17514041
  Extract: The legal status of women in the United States has advanced significantly over the past two centuries, but not yet equal to that of men in comparison to other high-income democracies.

  Title: Asda (similarity: 0.0800)
  URL: https://en.wikipedia.org/wiki/Asda
  QID: Q297410
  Extract: Asda Stores Limited, trading as Asda and stylised as ASDA, is a British supermarket and petrol station chain. Its headquarters is located in Leeds, England. The company was incorporated as Associated Dairies and Farm Stores in 1949. It expanded into Southern England during the 1970s and 1980s, and a

  Title: Coors Brewing Company (similarity: 0.2090)
  URL: https://en.wikipedia.org/wiki/Coors_Brewing_Company
  QID: Q1407305
  Extract: The Coors Brewing Company is an American brewery and beer company based in Golden, Colorado. Founded in 1873 by Adolph Coors and Jacob Schueler, it is a subsidiary of Molson Coors. The first Coors brewery in Golden is the largest single site brewery operating in the world.

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Strong O*NET data foundation with comprehensive task descriptions, skills, and work activities. Large employment base and clear wage data from BLS provide reliable market intelligence. Limited by lack of Wikipedia context but compensated by robust occupational data.
inferred_at          : 2026-06-03T21:45:34.069571+00:00
tokens_input         : 4,745
tokens_output        : 4,325
cost_usd             : $0.046295
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No relevant Wikipedia article found for this specific supervisory role. The semantic neighbors focused on unrelated topics rather than retail supervision or management functions.

--- PROSE FIELDS ---

ROLE SUMMARY:
First-Line Supervisors of Retail Sales Workers directly supervise and coordinate retail sales teams while managing store operations including purchasing, budgeting, and personnel functions. They serve as the critical bridge between upper management and frontline sales staff, ensuring customer service excellence and operational efficiency. This role combines hands-on leadership with business management responsibilities across diverse retail environments from department stores to specialty shops.

DAY IN THE LIFE:
These supervisors begin their day reviewing sales reports and staff schedules, then spend significant time on the sales floor coaching employees on handling difficult customers and complex transactions. They examine merchandise displays for proper pricing and presentation, respond to customer complaints, and make decisions about returns and exchanges. Much of their time involves training staff on sales techniques, assigning specific duties based on store needs, and coordinating work activities across different departments. They also handle administrative tasks like preparing budgets, authorizing payments, establishing policies, and maintaining employee records.

WHO THRIVES:
Successful retail supervisors possess strong enterprising and conventional traits, excelling in leadership situations while maintaining attention to detail and organizational systems. They demonstrate high dependability and cooperation, with natural abilities in oral communication and problem-solving that enable them to manage both staff and customer relationships effectively. These individuals thrive on the fast-paced retail environment, enjoying the challenge of meeting sales goals while developing their team members. They must balance social perceptiveness to understand customer and employee needs with the decisiveness required for quick problem resolution and conflict management.

CAREER ENTRY:
Most positions require only a high school diploma (51.7% of workers) or associate's degree (18.9%), with extensive on-the-job training replacing formal education requirements. Entry typically comes through promotion from sales associate roles after demonstrating strong customer service skills and leadership potential. Some candidates enter with retail management certificates or business coursework, though practical experience in customer service and sales is often more valued than formal credentials.

CAREER TRAJECTORY:
This role serves as a stepping stone to higher retail management positions including store manager, district manager, or regional sales director roles. Many supervisors transition to related first-line supervisor positions in other industries, leveraging their leadership and operational skills. Some advance into corporate retail roles in merchandising, training, or operations, while others use their customer service and business management experience to launch their own retail ventures.

MARKET INTELLIGENCE:
With 1,121,800 employed nationwide and a median annual wage of $48,520 (BLS OEWS May 2025), this represents one of the largest supervisory occupations in the economy. Geographic variation is moderate at 2.04x, ranging from $29,720 in Guam to $60,750 in Washington state, reflecting regional cost of living and retail market differences. Employment is heavily concentrated in retail trade (997,650 positions), with smaller numbers in wholesale trade and real estate sectors. The large employment base and consistent turnover in retail create steady opportunities, though advancement potential varies significantly by company size and growth trajectory.

AUTOMATION OUTLOOK:
This role has moderate automation resistance due to the high importance of training and teaching others (4.1 importance, 4.3 level) and resolving conflicts with customers (3.9 importance, 4.5 level). While administrative tasks like scheduling and inventory tracking may become increasingly automated, the core human elements of staff development, customer relationship management, and complex problem-solving will likely remain essential human functions.

--- REASONED EDGES ---
  [task_similarity] First-Line Supervisors of Non-Retail Sales Workers (41-1012.00) — confidence:high
    reasoning: Both roles share core supervisory functions of training staff, coordinating work activities, and managing sales performance with similar leadership and communication requirements.
    data: Training and Teaching Others (4.1 importance)
    data: Coordinating the Work and Activities of Others (3.8 importance)
    data: Enterprising RIASEC score (7.00)
  [skill_overlap] First-Line Supervisors of Office and Administrative Support Workers (43-1011.00) — confidence:high
    reasoning: Both positions require strong Active Listening (3.9 importance), Administration and Management knowledge (4.5 importance), and personnel coordination skills.
    data: Active Listening skill
    data: Administration and Management knowledge
    data: Job Zone 2 classification
  [riasec_cluster] First-Line Supervisors of Food Preparation and Serving Workers (35-1012.00) — confidence:medium
    reasoning: Both roles emphasize Enterprising traits for leadership combined with customer service responsibilities and similar supervisory work activities.
    data: Enterprising RIASEC primary
    data: Customer service orientation
    data: Performing for or Working Directly with the Public (4.1 importance)
  [knowledge_overlap] Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel (41-3091.00) — confidence:medium
    reasoning: Both roles require Customer and Personal Service knowledge (4.8 importance) and Sales and Marketing knowledge for effective customer relationship management.
    data: Customer and Personal Service knowledge (4.8 importance)
    data: Sales and Marketing knowledge (3.9 importance)
    data: Service Orientation transferable skill
  [transferable_skill] First-Line Supervisors of Mechanics, Installers, and Repairers (49-1011.00) — confidence:medium
    reasoning: Both positions require strong leadership, coordination, and training abilities with similar levels of responsibility for managing technical staff performance.
    data: Coordination transferable skill (3.5 importance)
    data: Training and Teaching Others work activity
    data: Leadership Orientation work style

--- NORMALIZER SIGNALS ---
  match_keywords   : ['retail supervisor', 'sales supervisor', 'store supervisor', 'retail manager', 'sales team lead', 'department supervisor', 'floor supervisor', 'shift supervisor']
  exclude_keywords : ['assistant manager', 'store manager', 'district manager', 'regional manager', 'general manager']
  title_patterns   : ['*retail*supervisor*', '*sales*supervisor*', '*department*manager*', '*floor*supervisor*', '*shift*lead*']
  common_variations: ['retail sales supervisor', 'department head', 'team leader', 'shift manager', 'floor manager', 'sales team supervisor', 'retail team lead', 'section supervisor']

total_terms    : 40
top_words      : ['tendency', 'others', 'sales', 'equipment', 'management', 'principles', 'customer', 'retail', 'activities', 'includes', 'control', 'materials', 'objects', 'procedures', 'products', 'techniques', 'ideas', 'merchandise', 'personnel', 'needs']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01523  onet_dimensions      onet_dimensions:100%
others                     40  0.01451  onet_dimensions      onet_dimensions:95%  inference:5%
sales                      28  0.01016  inference            inference:36%  onet_tasks:29%  dwas:25%
equipment                  23  0.00834  onet_dimensions      onet_dimensions:100%
management                 16  0.00580  inference            inference:50%  onet_dimensions:44%  onet_tasks:6%
principles                 16  0.00580  onet_dimensions      onet_dimensions:100%
customer                   15  0.00544  inference            inference:53%  onet_dimensions:27%  onet_tasks:13%
retail                     14  0.00508  inference            inference:93%  wikipedia:7%
activities                 13  0.00471  onet_dimensions      onet_dimensions:69%  onet_tasks:15%  dwas:8%
includes                   12  0.00435  onet_dimensions      onet_dimensions:100%
control                    12  0.00435  onet_dimensions      onet_dimensions:100%
materials                  12  0.00435  onet_dimensions      onet_dimensions:83%  dwas:17%
objects                    12  0.00435  onet_dimensions      onet_dimensions:100%
procedures                 11  0.00399  onet_dimensions      onet_dimensions:73%  onet_tasks:27%
products                   11  0.00399  onet_dimensions      onet_dimensions:45%  dwas:45%  onet_tasks:9%
techniques                 11  0.00399  onet_dimensions      onet_dimensions:91%  inference:9%
ideas                      11  0.00399  onet_dimensions      onet_dimensions:100%
merchandise                10  0.00363  onet_tasks           onet_tasks:50%  dwas:30%  onet_dimensions:10%
personnel                  10  0.00363  onet_dimensions      onet_dimensions:40%  dwas:40%  onet_tasks:10%
needs                      10  0.00363  onet_dimensions      onet_dimensions:80%  inference:20%
problem                    10  0.00363  onet_dimensions      onet_dimensions:70%  inference:30%
body                       10  0.00363  onet_dimensions      onet_dimensions:100%
customers                   9  0.00326  onet_tasks           onet_tasks:33%  onet_dimensions:33%  inference:22%
performing                  9  0.00326  onet_dimensions      onet_dimensions:89%  onet_tasks:11%
services                    9  0.00326  onet_dimensions      onet_dimensions:67%  dwas:22%  onet_tasks:11%
rules                       9  0.00326  onet_dimensions      onet_dimensions:89%  onet_tasks:11%
problems                    9  0.00326  onet_dimensions      onet_dimensions:100%
human                       9  0.00326  onet_dimensions      onet_dimensions:78%  inference:22%
resources                   9  0.00326  onet_dimensions      onet_dimensions:100%
actions                     9  0.00326  onet_dimensions      onet_dimensions:89%  dwas:11%
quickly                     9  0.00326  onet_dimensions      onet_dimensions:100%
orientation                 9  0.00326  onet_dimensions      onet_dimensions:100%
developing                  9  0.00326  onet_dimensions      onet_dimensions:89%  inference:11%
service                     8  0.00290  inference            inference:50%  onet_tasks:25%  onet_dimensions:25%
difficult                   8  0.00290  onet_dimensions      onet_dimensions:75%  onet_tasks:12%  inference:12%
policies                    8  0.00290  onet_tasks           onet_tasks:38%  dwas:38%  onet_dimensions:12%
goals                       8  0.00290  onet_dimensions      onet_dimensions:75%  onet_tasks:12%  inference:12%
understand                  8  0.00290  onet_dimensions      onet_dimensions:88%  inference:12%
monitoring                  8  0.00290  onet_dimensions      onet_dimensions:100%
standards                   8  0.00290  onet_dimensions      onet_dimensions:100%