[Core] [127% incumbents] Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  DWAs: Supervise clerical or administrative personnel.

[Core] [127% incumbents] Resolve customer complaints or answer customers' questions regarding policies and procedures.
  DWAs: Explain regulations, policies, or procedures. | Respond to customer problems or complaints.

[Core] [127% incumbents] Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  DWAs: Train personnel.

[Core] [127% incumbents] Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  DWAs: Examine documents to verify adherence to requirements.

[Core] [127% incumbents] Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  DWAs: Supervise clerical or administrative personnel.

[Core] [127% incumbents] Recruit, interview, and select employees.
  DWAs: Administer personnel recruitment or hiring activities.

[Core] [127% incumbents] Interpret and communicate work procedures and company policies to staff.
  DWAs: Explain regulations, policies, or procedures.

[Core] [127% incumbents] Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  DWAs: Supervise clerical or administrative personnel.

[Core] [127% incumbents] Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  DWAs: Compile data or documentation. | Prepare research or technical reports.

[Core] [127% incumbents] Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  DWAs: Develop organizational policies or programs.

[Core] [127% incumbents] Coordinate activities with other supervisory personnel or with other work units or departments.
  DWAs: Coordinate operational activities.

[Core] [127% incumbents] Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  DWAs: Maintain inventory records. | Record personnel information.

[Core] [127% incumbents] Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  DWAs: Confer with coworkers to coordinate work activities.

[Supplemental] [127% incumbents] Develop work schedules according to budgets and workloads.
  DWAs: Prepare employee work schedules.

[Supplemental] [127% incumbents] Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
  DWAs: Coordinate operational activities.

[Supplemental] [127% incumbents] Arrange for necessary maintenance or repair work.
  DWAs: Report maintenance or equipment problems to appropriate personnel.

[Core] [126% incumbents] Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  DWAs: Prepare employee work schedules.

[Core] [126% incumbents] Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  DWAs: Provide information to coworkers.

[Core] [126% incumbents] Develop or update procedures, policies, or standards.
  DWAs: Develop organizational policies or programs.

[Supplemental] [126% incumbents] Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
  DWAs: Analyze financial information.

[Supplemental] [126% incumbents] Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  DWAs: Develop organizational policies or programs.

[Supplemental] [126% incumbents] Keep informed of provisions of labor-management agreements and their effects on departmental operations.
  DWAs: Maintain current knowledge related to work activities.

[Supplemental] [126% incumbents] Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  DWAs: Coordinate operational activities.

[Supplemental] [126% incumbents] Monitor inventory levels and requisition or purchase supplies as needed.
  DWAs: Monitor inventories of products or materials.

[Supplemental] [126% incumbents] Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
  DWAs: Plan facility layouts or designs.

[Core] [125% incumbents] Train or instruct employees in job duties or company policies or arrange for training to be provided.
  DWAs: Train personnel.

[Core] [125% incumbents] Compute figures such as balances, totals, or commissions.
  DWAs: Calculate financial data.

[Core] [125% incumbents] Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  DWAs: Perform administrative or clerical tasks.

--- SKILLS ---
  Reading Comprehension (imp:4.00 lvl:3.75) — Understanding written sentences and paragraphs in work-related documents.
  Active Listening (imp:4.00 lvl:3.88) — Giving full attention to what other people are saying, taking time to understand
  Speaking (imp:4.00 lvl:4.00) — Talking to others to convey information effectively.
  Monitoring (imp:4.00 lvl:4.00) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Critical Thinking (imp:3.88 lvl:3.88) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Writing (imp:3.75 lvl:3.75) — Communicating effectively in writing as appropriate for the needs of the audienc
  Active Learning (imp:3.75 lvl:3.75) — Understanding the implications of new information for both current and future pr
  Learning Strategies (imp:3.62 lvl:3.75) — Selecting and using training/instructional methods and procedures appropriate fo
  Mathematics (imp:2.75 lvl:2.75) — Using mathematics to solve problems.
  Science (imp:1.00) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Administration and Management (imp:4.48 lvl:4.07) — Knowledge of business and management principles involved in strategic planning, 
  Customer and Personal Service (imp:4.23 lvl:4.93) — Knowledge of principles and processes for providing customer and personal servic
  English Language (imp:3.71 lvl:3.80) — Knowledge of the structure and content of the English language including the mea
  Administrative (imp:3.70 lvl:5.03) — Knowledge of administrative and office procedures and systems such as word proce
  Computers and Electronics (imp:3.28 lvl:4.25) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Personnel and Human Resources (imp:3.17 lvl:3.40) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Economics and Accounting (imp:3.10 lvl:2.48) — Knowledge of economic and accounting principles and practices, the financial mar
  Education and Training (imp:2.96 lvl:3.65) — Knowledge of principles and methods for curriculum and training design, teaching
  Mathematics (imp:2.91 lvl:3.61) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Law and Government (imp:2.60 lvl:2.50) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Public Safety and Security (imp:2.55 lvl:2.20) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Production and Processing (imp:2.33 lvl:1.97) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Communications and Media (imp:2.33 lvl:2.23) — Knowledge of media production, communication, and dissemination techniques and m
  Sales and Marketing (imp:2.31 lvl:2.86) — Knowledge of principles and methods for showing, promoting, and selling products
  Telecommunications (imp:2.22 lvl:1.51) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Psychology (imp:2.03 lvl:1.84) — Knowledge of human behavior and performance; individual differences in ability, 
  Engineering and Technology (imp:1.69 lvl:1.49) — Knowledge of the practical application of engineering science and technology. Th
  Transportation (imp:1.68 lvl:1.00) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Therapy and Counseling (imp:1.62 lvl:1.15) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Sociology and Anthropology (imp:1.49 lvl:0.99) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Medicine and Dentistry (imp:1.48 lvl:0.58) — Knowledge of the information and techniques needed to diagnose and treat human i
  Mechanical (imp:1.45 lvl:0.83) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Design (imp:1.41 lvl:0.74) — Knowledge of design techniques, tools, and principles involved in production of 
  Philosophy and Theology (imp:1.40 lvl:0.79) — Knowledge of different philosophical systems and religions. This includes their 
  Physics (imp:1.37 lvl:0.61) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Geography (imp:1.37 lvl:0.50) — Knowledge of principles and methods for describing the features of land, sea, an
  Foreign Language (imp:1.30) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Building and Construction (imp:1.23 lvl:0.31) — Knowledge of materials, methods, and the tools involved in the construction or r
  Food Production (imp:1.15) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Chemistry (imp:1.09) — Knowledge of the chemical composition, structure, and properties of substances a
  Biology (imp:1.09) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd
  Fine Arts (imp:1.04) — Knowledge of the theory and techniques required to compose, produce, and perform
  History and Archeology (imp:1.03) — Knowledge of historical events and their causes, indicators, and effects on civi

--- ABILITIES ---
  Oral Comprehension (imp:4.12 lvl:4.00) — The ability to listen to and understand information and ideas presented through 
  Written Comprehension (imp:4.00 lvl:4.00) — The ability to read and understand information and ideas presented in writing.
  Oral Expression (imp:4.00 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde
  Written Expression (imp:3.88 lvl:4.00) — The ability to communicate information and ideas in writing so others will under
  Speech Recognition (imp:3.88 lvl:3.50) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:3.88 lvl:3.75) — The ability to speak clearly so others can understand you.
  Problem Sensitivity (imp:3.75 lvl:3.62) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Deductive Reasoning (imp:3.62 lvl:3.62) — The ability to apply general rules to specific problems to produce answers that 
  Information Ordering (imp:3.62 lvl:3.25) — The ability to arrange things or actions in a certain order or pattern according
  Inductive Reasoning (imp:3.50 lvl:3.25) — The ability to combine pieces of information to form general rules or conclusion
  Near Vision (imp:3.50 lvl:3.50) — The ability to see details at close range (within a few feet of the observer).
  Fluency of Ideas (imp:3.38 lvl:3.00) — The ability to come up with a number of ideas about a topic (the number of ideas
  Originality (imp:3.38 lvl:3.38) — The ability to come up with unusual or clever ideas about a given topic or situa
  Category Flexibility (imp:3.25 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Selective Attention (imp:3.00 lvl:2.62) — The ability to concentrate on a task over a period of time without being distrac
  Time Sharing (imp:2.88 lvl:2.88) — The ability to shift back and forth between two or more activities or sources of
  Far Vision (imp:2.88 lvl:2.88) — The ability to see details at a distance.
  Mathematical Reasoning (imp:2.75 lvl:2.75) — The ability to choose the right mathematical methods or formulas to solve a prob
  Flexibility of Closure (imp:2.75 lvl:2.38) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Auditory Attention (imp:2.75 lvl:2.38) — The ability to focus on a single source of sound in the presence of other distra
  Number Facility (imp:2.62 lvl:2.88) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Speed of Closure (imp:2.62 lvl:2.38) — The ability to quickly make sense of, combine, and organize information into mea
  Perceptual Speed (imp:2.62 lvl:2.62) — The ability to quickly and accurately compare similarities and differences among
  Visualization (imp:2.62 lvl:2.62) — The ability to imagine how something will look after it is moved around or when 
  Finger Dexterity (imp:2.62 lvl:2.12) — The ability to make precisely coordinated movements of the fingers of one or bot
  Memorization (imp:2.50 lvl:2.50) — The ability to remember information such as words, numbers, pictures, and proced
  Hearing Sensitivity (imp:2.50 lvl:2.00) — The ability to detect or tell the differences between sounds that vary in pitch 
  Visual Color Discrimination (imp:2.12 lvl:1.88) — The ability to match or detect differences between colors, including shades of c
  Depth Perception (imp:1.88 lvl:1.38) — The ability to judge which of several objects is closer or farther away from you
  Multilimb Coordination (imp:1.75 lvl:0.88) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Trunk Strength (imp:1.62 lvl:0.88) — The ability to use your abdominal and lower back muscles to support part of the 
  Manual Dexterity (imp:1.50 lvl:0.50) — The ability to quickly move your hand, your hand together with your arm, or your
  Wrist-Finger Speed (imp:1.50 lvl:0.50) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Static Strength (imp:1.50 lvl:0.62) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Dynamic Strength (imp:1.50 lvl:0.62) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Extent Flexibility (imp:1.50 lvl:0.62) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Arm-Hand Steadiness (imp:1.38 lvl:0.62) — The ability to keep your hand and arm steady while moving your arm or while hold
  Stamina (imp:1.38 lvl:0.50) — The ability to exert yourself physically over long periods of time without getti
  Gross Body Coordination (imp:1.38 lvl:0.38) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Explosive Strength (imp:1.25 lvl:0.38) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Gross Body Equilibrium (imp:1.25 lvl:0.25) — The ability to keep or regain your body balance or stay upright when in an unsta
  Spatial Orientation (imp:1.00) — The ability to know your location in relation to the environment or to know wher
  Control Precision (imp:1.00) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Response Orientation (imp:1.00) — The ability to choose quickly between two or more movements in response to two o
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Working with Computers (imp:4.47 lvl:3.83) — Using computers and computer systems (including hardware and software) to progra
  Getting Information (imp:4.29 lvl:3.82) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Making Decisions and Solving Problems (imp:4.21 lvl:4.21) — Analyzing information and evaluating results to choose the best solution and sol
  Processing Information (imp:4.20 lvl:4.69) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Communicating with Supervisors, Peers, or Subordinates (imp:4.20 lvl:4.44) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Analyzing Data or Information (imp:3.98 lvl:4.03) — Identifying the underlying principles, reasons, or facts of information by break
  Documenting/Recording Information (imp:3.98 lvl:3.43) — Entering, transcribing, recording, storing, or maintaining information in writte
  Coaching and Developing Others (imp:3.97 lvl:4.59) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Identifying Objects, Actions, and Events (imp:3.95 lvl:3.62) — Identifying information by categorizing, estimating, recognizing differences or 
  Evaluating Information to Determine Compliance with Standards (imp:3.95 lvl:3.99) — Using relevant information and individual judgment to determine whether events o
  Resolving Conflicts and Negotiating with Others (imp:3.86 lvl:4.74) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Monitoring Processes, Materials, or Surroundings (imp:3.75 lvl:3.90) — Monitoring and reviewing information from materials, events, or the environment,
  Staffing Organizational Units (imp:3.75 lvl:3.88) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Guiding, Directing, and Motivating Subordinates (imp:3.73 lvl:4.30) — Providing guidance and direction to subordinates, including setting performance 
  Organizing, Planning, and Prioritizing Work (imp:3.71 lvl:4.78) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Establishing and Maintaining Interpersonal Relationships (imp:3.70 lvl:4.57) — Developing constructive and cooperative working relationships with others, and m
  Judging the Qualities of Objects, Services, or People (imp:3.69 lvl:3.85) — Assessing the value, importance, or quality of things or people.
  Monitoring and Controlling Resources (imp:3.69 lvl:3.85) — Monitoring and controlling resources and overseeing the spending of money.
  Developing and Building Teams (imp:3.66 lvl:3.63) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Updating and Using Relevant Knowledge (imp:3.65 lvl:4.20) — Keeping up-to-date technically and applying new knowledge to your job.
  Training and Teaching Others (imp:3.63 lvl:3.69) — Identifying the educational needs of others, developing formal educational or tr
  Coordinating the Work and Activities of Others (imp:3.60 lvl:4.23) — Getting members of a group to work together to accomplish tasks.
  Communicating with People Outside the Organization (imp:3.59 lvl:3.94) — Communicating with people outside the organization, representing the organizatio
  Thinking Creatively (imp:3.55 lvl:3.81) — Developing, designing, or creating new applications, ideas, relationships, syste
  Developing Objectives and Strategies (imp:3.51 lvl:3.31) — Establishing long-range objectives and specifying the strategies and actions to 
  Performing Administrative Activities (imp:3.48 lvl:3.56) — Performing day-to-day administrative tasks such as maintaining information files
  Providing Consultation and Advice to Others (imp:3.47 lvl:3.88) — Providing guidance and expert advice to management or other groups on technical,
  Interpreting the Meaning of Information for Others (imp:3.44 lvl:3.13) — Translating or explaining what information means and how it can be used.
  Scheduling Work and Activities (imp:3.34 lvl:4.21) — Scheduling events, programs, and activities, as well as the work of others.
  Assisting and Caring for Others (imp:3.19 lvl:3.63) — Providing personal assistance, medical attention, emotional support, or other pe
  Performing for or Working Directly with the Public (imp:3.05 lvl:3.11) — Performing for people or dealing directly with the public. This includes serving
  Inspecting Equipment, Structures, or Materials (imp:2.98 lvl:2.97) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:2.96 lvl:2.92) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Performing General Physical Activities (imp:2.72 lvl:2.55) — Performing general physical activities includes doing activities that require co
  Handling and Moving Objects (imp:2.68 lvl:2.56) — Using hands and arms in handling, installing, positioning, and moving materials,
  Selling or Influencing Others (imp:2.41 lvl:2.60) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Controlling Machines and Processes (imp:2.33 lvl:2.27) — Using either control mechanisms or direct physical activity to operate machines 
  Operating Vehicles, Mechanized Devices, or Equipment (imp:1.94 lvl:1.27) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Repairing and Maintaining Electronic Equipment (imp:1.85 lvl:1.38) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Repairing and Maintaining Mechanical Equipment (imp:1.75 lvl:1.50) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.40 lvl:0.86) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:6.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Attention to Detail (imp:5.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Cooperation (imp:4.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Social Orientation (imp:3.00) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Dependability (imp:2.65) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Leadership Orientation (imp:2.52) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Cooperation (imp:2.26) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Social Orientation (imp:2.13) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Attention to Detail (imp:2.08) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Self-Control (imp:2.02) — A tendency to remain calm and composed and to manage emotions effectively in res
  Self-Control (imp:2.00) — A tendency to remain calm and composed and to manage emotions effectively in res
  Integrity (imp:1.99) — A tendency to be honest and ethical at work.
  Achievement Orientation (imp:1.83) — A tendency to establish and maintain personally challenging work-related goals, 
  Self-Confidence (imp:1.73) — A tendency to believe in one's work-related capabilities and ability to control 
  Stress Tolerance (imp:1.73) — A tendency to cope and function effectively in stressful situations at work.
  Perseverance (imp:1.67) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Cautiousness (imp:1.56) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Initiative (imp:1.53) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability (imp:1.51) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Empathy (imp:1.38) — A tendency to show concern for others and be sensitive to others' needs and feel
  Sincerity (imp:1.33) — A tendency to be genuine and sincere in interactions with others at work, withou
  Optimism (imp:1.26) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Tolerance for Ambiguity (imp:1.08) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Humility (imp:1.06) — A tendency to be modest and humble when interacting with others at work.
  Leadership Orientation (imp:1.00) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Innovation (imp:0.87) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Intellectual Curiosity (imp:0.74) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.

--- TRANSFERABLE SKILLS ---
  Social Perceptiveness (imp:4.00 lvl:3.88) — Being aware of others' reactions and understanding why they react as they do.
  Coordination (imp:4.00 lvl:3.75) — Adjusting actions in relation to others' actions.
  Instructing (imp:3.75 lvl:3.62) — Teaching others how to do something.
  Judgment and Decision Making (imp:3.75 lvl:3.12) — Considering the relative costs and benefits of potential actions to choose the m
  Time Management (imp:3.75 lvl:3.75) — Managing one's own time and the time of others.
  Management of Personnel Resources (imp:3.75 lvl:3.75) — Motivating, developing, and directing people as they work, identifying the best 
  Persuasion (imp:3.62 lvl:3.50) — Persuading others to change their minds or behavior.
  Negotiation (imp:3.62 lvl:3.62) — Bringing others together and trying to reconcile differences.
  Service Orientation (imp:3.62 lvl:3.50) — Actively looking for ways to help people.
  Complex Problem Solving (imp:3.38 lvl:3.25) — Identifying complex problems and reviewing related information to develop and ev
  Systems Evaluation (imp:3.12 lvl:3.00) — Identifying measures or indicators of system performance and the actions needed 
  Systems Analysis (imp:3.00 lvl:3.00) — Determining how a system should work and how changes in conditions, operations, 
  Quality Control Analysis (imp:2.88 lvl:2.75) — Conducting tests and inspections of products, services, or processes to evaluate
  Management of Material Resources (imp:2.75 lvl:2.62) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Management of Financial Resources (imp:2.50 lvl:2.62) — Determining how money will be spent to get the work done, and accounting for the
  Operations Analysis (imp:2.38 lvl:2.50) — Analyzing needs and product requirements to create a design.
  Operations Monitoring (imp:2.25 lvl:2.00) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Troubleshooting (imp:2.00 lvl:1.38) — Determining causes of operating errors and deciding what to do about it.
  Programming (imp:1.88 lvl:1.00) — Writing computer programs for various purposes.
  Technology Design (imp:1.50 lvl:0.62) — Generating or adapting equipment and technology to serve user needs.
  Operation and Control (imp:1.12 lvl:0.25) — Controlling operations of equipment or systems.
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 1,436,680
  annual_median    : $69,500
  annual_pct10     : $45,610
  annual_pct25     : $55,950
  annual_pct75     : $85,090
  annual_pct90     : $104,710
  annual_mean      : $73,490
  hourly_median    : $33.41

--- GEOGRAPHIC DISPERSION ---
  highest_state    : Washington ($79,480)
  lowest_state     : Puerto Rico ($42,840)
  dispersion_ratio : 1.855x

--- TOP STATES BY WAGE (54 total) ---
  Health Care and Social Assistance        emp:  239,560  median: $  63,520
  Finance and Insurance                    emp:  176,160  median: $  75,030
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:  124,440  median: $  74,450
  Professional, Scientific, and Technical Services emp:  112,670  median: $  73,890
  Administrative and Support and Waste Management and Remediation Services emp:  100,080  median: $  62,500
  Retail Trade                             emp:   96,600  median: $  58,930
  Transportation and Warehousing           emp:   95,970  median: $  78,770
  Educational Services                     emp:   73,160  median: $  66,670
  Manufacturing                            emp:   69,750  median: $  76,320
  Wholesale Trade                          emp:   67,130  median: $  74,410

--- TOP INDUSTRIES BY EMPLOYMENT (20 total) ---
  Health Care and Social Assistance        emp:  239,560  median: $  63,520
  Finance and Insurance                    emp:  176,160  median: $  75,030
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:  124,440  median: $  74,450
  Professional, Scientific, and Technical Services emp:  112,670  median: $  73,890
  Administrative and Support and Waste Management and Remediation Services emp:  100,080  median: $  62,500
  Retail Trade                             emp:   96,600  median: $  58,930
  Transportation and Warehousing           emp:   95,970  median: $  78,770
  Educational Services                     emp:   73,160  median: $  66,670
  Manufacturing                            emp:   69,750  median: $  76,320
  Wholesale Trade                          emp:   67,130  median: $  74,410

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:21:45.745028Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Designation of workers by collar color (similarity: 0.2857)
  URL: https://en.wikipedia.org/wiki/Designation_of_workers_by_collar_color
  QID: Q16702320
  Extract: Collar color is a set of terms denoting groups of working individuals based on the colors of their collars worn at work. These commonly reflect one's occupation within a broad class, or sometimes gender. White-collar workers are named for the white-collared shirts that were fashionable among office 

  Title: De La Salle Supervised Schools (similarity: 0.3505)
  URL: https://en.wikipedia.org/wiki/De_La_Salle_Supervised_Schools
  QID: Q5244541
  Extract: The De La Salle Supervised Schools is a network of Lasallian private schools in the Philippines under the wing of the Lasallian Schools Supervision Services Association, Inc. (LASSSAI) through its mission arm, the Lasallian Schools Supervision Office (LASSO).

  Title: Constitution of North Korea (similarity: 0.3404)
  URL: https://en.wikipedia.org/wiki/Constitution_of_North_Korea
  QID: Q707454
  Extract: The Constitution of the Democratic People's Republic of Korea is the communist state constitution of North Korea. It was approved by the 6th Supreme People's Assembly at its first session on 27 December 1972, and has been amended and supplemented in 1992, 1998, 2009, 2010, 2012, 2013, 2016, 2019 (tw

  Title: Ross Mirkarimi (similarity: 0.1235)
  URL: https://en.wikipedia.org/wiki/Ross_Mirkarimi
  QID: Q7369532
  Extract: Rostam Mirkarimi is an American politician and the former sheriff of San Francisco. Prior to being sheriff, he served on the San Francisco Board of Supervisors, where he represented District 5.

  Title: Communist Party of Vietnam (similarity: 0.3011)
  URL: https://en.wikipedia.org/wiki/Communist_Party_of_Vietnam
  QID: Q427325
  Extract: The Communist Party of Vietnam (CPV) is the sole legal party of the Socialist Republic of Vietnam (SRV). Founded in 1930 by Ho Chi Minh, the CPV dominantly established the government of Democratic Republic of Vietnam (DRV), before becoming the sole ruling party when its state was known as the North 

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Strong data foundation with comprehensive O*NET details, BLS wage data, and clear occupational boundaries. High employment numbers and established career pathways provide robust market intelligence.
inferred_at          : 2026-06-03T22:06:56.813444+00:00
tokens_input         : 4,650
tokens_output        : 4,102
cost_usd             : $0.044143
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No direct Wikipedia match exists for this supervisory role, though related concepts around workplace management and administrative hierarchies are documented elsewhere. The closest semantic neighbor focused on supervised educational institutions rather than workplace supervision.

--- PROSE FIELDS ---

ROLE SUMMARY:
First-Line Supervisors of Office and Administrative Support Workers are middle management professionals who directly oversee clerical and administrative staff, ensuring quality standards and operational efficiency. They bridge the gap between senior management and front-line administrative workers, handling personnel management, customer escalations, and process improvement. With 1.4 million employed nationwide earning a median of $69,500 annually (BLS OEWS May 2025), they represent a critical supervisory layer in virtually every industry.

DAY IN THE LIFE:
A typical day involves supervising office staff to ensure adherence to quality standards and deadlines, reviewing records and reports to monitor workflow and identify bottlenecks. They resolve escalated customer complaints that front-line staff cannot handle and provide guidance to employees facing complex problems. Much of their time is spent communicating with both subordinates and upper management, documenting performance issues, and conducting employee evaluations. They also recruit and interview new hires, interpret company policies for their teams, and compile reports required by senior management.

WHO THRIVES:
Successful supervisors combine strong interpersonal skills with attention to detail and dependability, reflecting the high Enterprising (6.90) and Conventional (5.70) RIASEC scores. They excel at social perceptiveness and coordination, able to read team dynamics while managing multiple priorities simultaneously. Natural communicators who can coach and develop others, they maintain calm under pressure when resolving conflicts or customer complaints. Their analytical mindset helps them spot problems early through monitoring and critical thinking, while their collaborative nature enables them to work effectively across organizational levels.

CAREER ENTRY:
Most positions require a bachelor's degree (45.2% of workers) though some accept high school plus experience (23.2%) or some college coursework (20.0%). Typical entry involves 2-5 years of administrative or customer service experience to understand operational workflows before moving into supervision. Many progress from senior administrative roles like team leads or specialists, gaining familiarity with company policies, systems, and personnel management basics.

CAREER TRAJECTORY:
This role serves as a stepping stone to Administrative Services Manager positions or other middle management roles across departments. Experienced supervisors often advance to operations manager, customer service director, or department head positions. Some transition into human resources, project management, or business analyst roles, leveraging their process improvement and people management experience. The broad skill set opens doors across industries, particularly in healthcare, finance, and government sectors.

MARKET INTELLIGENCE:
With median annual wages of $69,500 (BLS OEWS May 2025), compensation ranges from $45,610 at the 10th percentile to $104,710 at the 90th percentile, reflecting experience and industry variations. Geographic pay differences are moderate with Washington state leading at $79,480 versus Puerto Rico at $42,840. The largest employment concentrations are in Health Care and Social Assistance (239,560 positions), Finance and Insurance (176,160), and Government (124,440). Strong job security exists due to the essential nature of administrative oversight across all sectors, though wage growth may be limited by organizational budget constraints.

AUTOMATION OUTLOOK:
This role has moderate automation resistance due to its emphasis on human judgment in personnel management and complex problem-solving. While routine report generation and data processing tasks may become more automated, the core activities of coaching employees, resolving escalated customer issues, and making personnel decisions require human emotional intelligence and contextual understanding that current AI cannot replicate effectively.

--- REASONED EDGES ---
  [career_pathway] Administrative Services Managers (11-3012.00) — confidence:high
    reasoning: Listed as primary-long related occupation with shared Administration and Management knowledge (4.5 importance) and similar supervisory responsibilities.
    data: O*NET related occupation
    data: Administration and Management knowledge overlap
    data: Career progression pattern
  [riasec_cluster] First-Line Supervisors of Non-Retail Sales Workers (41-1012.00) — confidence:high
    reasoning: Both roles show high Enterprising scores and share core supervisory skills like Monitoring (4.0 importance) and personnel management activities.
    data: RIASEC Enterprising cluster
    data: Monitoring skill overlap
    data: Supervisory work activities
  [task_similarity] Customer Service Representatives (43-4051.00) — confidence:medium
    reasoning: Shared focus on resolving customer complaints and explaining policies, with Customer and Personal Service knowledge (4.2 importance) being critical to both roles.
    data: Customer complaint resolution tasks
    data: Customer and Personal Service knowledge
    data: Policy explanation activities
  [skill_overlap] Managers, All Other (11-9199.00) — confidence:medium
    reasoning: Similar requirements for Critical Thinking (3.9 importance), Decision Making, and personnel management across diverse organizational contexts.
    data: Critical Thinking skill
    data: Decision making activities
    data: Personnel management scope
  [career_pathway] Secretaries and Administrative Assistants (43-6014.00) — confidence:high
    reasoning: Common entry path with shared Administrative knowledge (3.7 importance) and document processing activities before promotion to supervisory roles.
    data: Administrative knowledge base
    data: Document processing tasks
    data: Career advancement pattern

--- NORMALIZER SIGNALS ---
  match_keywords   : ['supervisor', 'administrative', 'office', 'clerical', 'first-line', 'support workers', 'team lead', 'operations supervisor']
  exclude_keywords : ['sales', 'production', 'construction', 'retail', 'technical']
  title_patterns   : ['*supervisor*', '*manager*', '*coordinator*', '*administrator*', '*director*']
  common_variations: ['Admin Supervisor', 'Office Manager', 'Clerical Supervisor', 'Administrative Coordinator', 'Operations Supervisor', 'Team Lead', 'Department Supervisor', 'Administrative Manager']

total_terms    : 40
top_words      : ['tendency', 'others', 'equipment', 'management', 'activities', 'personnel', 'administrative', 'problems', 'principles', 'procedures', 'customer', 'standards', 'policies', 'performance', 'control', 'includes', 'objects', 'materials', 'ideas', 'quality']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01486  onet_dimensions      onet_dimensions:100%
others                     39  0.01380  onet_dimensions      onet_dimensions:97%  inference:3%
equipment                  26  0.00920  onet_dimensions      onet_dimensions:88%  onet_tasks:8%  dwas:4%
management                 22  0.00778  inference            inference:50%  onet_dimensions:32%  onet_tasks:18%
activities                 21  0.00743  onet_dimensions      onet_dimensions:43%  dwas:29%  onet_tasks:24%
personnel                  20  0.00707  dwas                 dwas:40%  onet_tasks:20%  onet_dimensions:20%
administrative             18  0.00637  inference            inference:44%  onet_dimensions:22%  dwas:22%
problems                   18  0.00637  onet_dimensions      onet_dimensions:50%  onet_tasks:28%  dwas:11%
principles                 16  0.00566  onet_dimensions      onet_dimensions:100%
procedures                 15  0.00531  onet_dimensions      onet_dimensions:53%  onet_tasks:33%  dwas:13%
customer                   14  0.00495  inference            inference:43%  onet_dimensions:29%  onet_tasks:21%
standards                  13  0.00460  onet_dimensions      onet_dimensions:62%  onet_tasks:23%  inference:15%
policies                   13  0.00460  onet_tasks           onet_tasks:38%  dwas:38%  inference:15%
performance                13  0.00460  onet_dimensions      onet_dimensions:54%  onet_tasks:38%  inference:8%
control                    13  0.00460  onet_dimensions      onet_dimensions:92%  wikipedia:8%
includes                   12  0.00424  onet_dimensions      onet_dimensions:100%
objects                    12  0.00424  onet_dimensions      onet_dimensions:100%
materials                  11  0.00389  onet_dimensions      onet_dimensions:91%  dwas:9%
ideas                      11  0.00389  onet_dimensions      onet_dimensions:100%
quality                    10  0.00354  onet_dimensions      onet_dimensions:60%  onet_tasks:20%  inference:20%
services                   10  0.00354  onet_dimensions      onet_dimensions:60%  onet_tasks:20%  wikipedia:10%
human                      10  0.00354  onet_dimensions      onet_dimensions:70%  inference:30%
resources                  10  0.00354  onet_dimensions      onet_dimensions:90%  inference:10%
techniques                 10  0.00354  onet_dimensions      onet_dimensions:100%
body                       10  0.00354  onet_dimensions      onet_dimensions:100%
production                  9  0.00318  onet_dimensions      onet_dimensions:89%  onet_tasks:11%
monitoring                  9  0.00318  onet_dimensions      onet_dimensions:89%  inference:11%
quickly                     9  0.00318  onet_dimensions      onet_dimensions:100%
orientation                 9  0.00318  onet_dimensions      onet_dimensions:100%
office                      8  0.00283  onet_tasks           onet_tasks:38%  wikipedia:25%  inference:25%
difficult                   8  0.00283  onet_dimensions      onet_dimensions:75%  onet_tasks:25%
maintenance                 8  0.00283  onet_dimensions      onet_dimensions:50%  onet_tasks:38%  dwas:12%
programs                    8  0.00283  onet_dimensions      onet_dimensions:50%  dwas:38%  onet_tasks:12%
operations                  8  0.00283  onet_dimensions      onet_dimensions:75%  onet_tasks:12%  inference:12%
needed                      8  0.00283  onet_dimensions      onet_dimensions:88%  onet_tasks:12%
understand                  8  0.00283  onet_dimensions      onet_dimensions:88%  inference:12%
effectively                 8  0.00283  onet_dimensions      onet_dimensions:75%  inference:25%
needs                       8  0.00283  onet_dimensions      onet_dimensions:100%
problem                     8  0.00283  onet_dimensions      onet_dimensions:88%  inference:12%
rules                       8  0.00283  onet_dimensions      onet_dimensions:100%