[Core] [76% incumbents] Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  DWAs: Operate communications equipment or systems.

[Core] [76% incumbents] Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  DWAs: Answer telephones to direct calls or provide information.

[Core] [76% incumbents] Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  DWAs: Operate communications equipment or systems.

[Core] [76% incumbents] Relay or route written or verbal messages.
  DWAs: Relay information between personnel.

[Core] [75% incumbents] Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  DWAs: Refer customers to appropriate personnel. | Greet customers, patrons, or visitors.

[Core] [75% incumbents] Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
  DWAs: Prepare cash for deposit or disbursement. | Collect deposits, payments or fees.

[Core] [75% incumbents] Place telephone calls or arrange conference calls as instructed.
  DWAs: Operate communications equipment or systems.

[Core] [75% incumbents] Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  DWAs: Proofread documents, records, or other files to ensure accuracy. | Type documents.

[Core] [75% incumbents] Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
  DWAs: Schedule appointments. | Execute sales or other financial transactions.

[Supplemental] [74% incumbents] Complete forms for sales orders.
  DWAs: Prepare documentation for contracts, transactions, or regulatory compliance.

[Supplemental] [74% incumbents] Answer simple questions about clients' businesses, using reference files.
  DWAs: Answer customer questions about goods or services.

[Supplemental] [74% incumbents] Stamp messages with time and date and file them appropriately.
  DWAs: File documents or records.

[Supplemental] [74% incumbents] Keep records of calls placed and charges incurred.
  DWAs: Maintain call records.

[Supplemental] [74% incumbents] Place orders, such as for equipment, supplies, or catering for meetings.
  DWAs: Order materials, supplies, or equipment.

[Core] [73% incumbents] Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  DWAs: Monitor alarm systems. | Answer telephones to direct calls or provide information.

[Core] [73% incumbents] Process incoming or outgoing mail, packages, or deliveries.
  DWAs: Sort mail.

[Supplemental] [73% incumbents] Monitor alarm systems to ensure that secure conditions are maintained.
  DWAs: Monitor alarm systems.

[Core] [72% incumbents] Record messages, suggesting rewording for clarity or conciseness.
  DWAs: Operate audio recording equipment.

[Supplemental] [72% incumbents] Contact security staff members when necessary, using radio-telephones.
  DWAs: Maintain security.

--- SKILLS ---
  Active Listening (imp:4.00 lvl:3.00) — Giving full attention to what other people are saying, taking time to understand
  Speaking (imp:3.88 lvl:2.88) — Talking to others to convey information effectively.
  Reading Comprehension (imp:3.00 lvl:2.88) — Understanding written sentences and paragraphs in work-related documents.
  Monitoring (imp:2.88 lvl:2.50) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Writing (imp:2.75 lvl:2.38) — Communicating effectively in writing as appropriate for the needs of the audienc
  Critical Thinking (imp:2.75 lvl:2.75) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Active Learning (imp:2.50 lvl:2.25) — Understanding the implications of new information for both current and future pr
  Learning Strategies (imp:2.00 lvl:1.88) — Selecting and using training/instructional methods and procedures appropriate fo
  Mathematics (imp:1.88 lvl:1.25) — Using mathematics to solve problems.
  Science (imp:1.00) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.34 lvl:5.46) — Knowledge of principles and processes for providing customer and personal servic
  English Language (imp:3.85 lvl:3.45) — Knowledge of the structure and content of the English language including the mea
  Administrative (imp:3.68 lvl:4.63) — Knowledge of administrative and office procedures and systems such as word proce
  Computers and Electronics (imp:3.49 lvl:3.57) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Telecommunications (imp:3.34 lvl:1.82) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Administration and Management (imp:2.79 lvl:2.79) — Knowledge of business and management principles involved in strategic planning, 
  Communications and Media (imp:2.73 lvl:2.46) — Knowledge of media production, communication, and dissemination techniques and m
  Public Safety and Security (imp:2.54 lvl:1.66) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Personnel and Human Resources (imp:2.52 lvl:1.89) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Mathematics (imp:2.45 lvl:2.86) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Psychology (imp:2.33 lvl:2.26) — Knowledge of human behavior and performance; individual differences in ability, 
  Economics and Accounting (imp:1.96 lvl:1.04) — Knowledge of economic and accounting principles and practices, the financial mar
  Education and Training (imp:1.94 lvl:1.98) — Knowledge of principles and methods for curriculum and training design, teaching
  Law and Government (imp:1.94) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Mechanical (imp:1.77 lvl:1.41) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Therapy and Counseling (imp:1.77 lvl:1.78) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Engineering and Technology (imp:1.49) — Knowledge of the practical application of engineering science and technology. Th
  Foreign Language (imp:1.49 lvl:0.74) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Philosophy and Theology (imp:1.49) — Knowledge of different philosophical systems and religions. This includes their 
  Sales and Marketing (imp:1.47) — Knowledge of principles and methods for showing, promoting, and selling products
  Sociology and Anthropology (imp:1.47 lvl:1.05) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Production and Processing (imp:1.33) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Geography (imp:1.30) — Knowledge of principles and methods for describing the features of land, sea, an
  Medicine and Dentistry (imp:1.19) — Knowledge of the information and techniques needed to diagnose and treat human i
  Transportation (imp:1.16) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Food Production (imp:1.08) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  History and Archeology (imp:1.06) — Knowledge of historical events and their causes, indicators, and effects on civi
  Chemistry (imp:1.05) — Knowledge of the chemical composition, structure, and properties of substances a
  Building and Construction (imp:1.01) — Knowledge of materials, methods, and the tools involved in the construction or r
  Physics (imp:1.01) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Fine Arts (imp:1.01) — Knowledge of the theory and techniques required to compose, produce, and perform
  Design (imp:1.00) — Knowledge of design techniques, tools, and principles involved in production of 
  Biology (imp:1.00) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd

--- ABILITIES ---
  Oral Comprehension (imp:4.12 lvl:3.75) — The ability to listen to and understand information and ideas presented through 
  Oral Expression (imp:4.12 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde
  Speech Recognition (imp:4.00 lvl:4.00) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:4.00 lvl:3.88) — The ability to speak clearly so others can understand you.
  Near Vision (imp:3.38 lvl:3.25) — The ability to see details at close range (within a few feet of the observer).
  Selective Attention (imp:3.12 lvl:2.38) — The ability to concentrate on a task over a period of time without being distrac
  Written Comprehension (imp:3.00 lvl:2.88) — The ability to read and understand information and ideas presented in writing.
  Written Expression (imp:3.00 lvl:2.88) — The ability to communicate information and ideas in writing so others will under
  Deductive Reasoning (imp:3.00 lvl:2.62) — The ability to apply general rules to specific problems to produce answers that 
  Inductive Reasoning (imp:3.00 lvl:2.50) — The ability to combine pieces of information to form general rules or conclusion
  Information Ordering (imp:3.00 lvl:2.38) — The ability to arrange things or actions in a certain order or pattern according
  Problem Sensitivity (imp:2.88 lvl:2.75) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Perceptual Speed (imp:2.75 lvl:2.12) — The ability to quickly and accurately compare similarities and differences among
  Far Vision (imp:2.75 lvl:2.25) — The ability to see details at a distance.
  Auditory Attention (imp:2.75 lvl:2.00) — The ability to focus on a single source of sound in the presence of other distra
  Time Sharing (imp:2.62 lvl:2.38) — The ability to shift back and forth between two or more activities or sources of
  Category Flexibility (imp:2.50 lvl:2.25) — The ability to generate or use different sets of rules for combining or grouping
  Speed of Closure (imp:2.38 lvl:2.38) — The ability to quickly make sense of, combine, and organize information into mea
  Finger Dexterity (imp:2.38 lvl:2.00) — The ability to make precisely coordinated movements of the fingers of one or bot
  Memorization (imp:2.25 lvl:2.12) — The ability to remember information such as words, numbers, pictures, and proced
  Flexibility of Closure (imp:2.25 lvl:2.00) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Arm-Hand Steadiness (imp:2.12 lvl:1.88) — The ability to keep your hand and arm steady while moving your arm or while hold
  Hearing Sensitivity (imp:2.12 lvl:2.00) — The ability to detect or tell the differences between sounds that vary in pitch 
  Fluency of Ideas (imp:2.00 lvl:1.88) — The ability to come up with a number of ideas about a topic (the number of ideas
  Originality (imp:2.00 lvl:1.75) — The ability to come up with unusual or clever ideas about a given topic or situa
  Manual Dexterity (imp:2.00 lvl:1.75) — The ability to quickly move your hand, your hand together with your arm, or your
  Control Precision (imp:2.00 lvl:1.75) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Visual Color Discrimination (imp:2.00 lvl:1.25) — The ability to match or detect differences between colors, including shades of c
  Mathematical Reasoning (imp:1.88 lvl:1.00) — The ability to choose the right mathematical methods or formulas to solve a prob
  Number Facility (imp:1.88 lvl:1.75) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Visualization (imp:1.88 lvl:1.50) — The ability to imagine how something will look after it is moved around or when 
  Wrist-Finger Speed (imp:1.88 lvl:1.12) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Trunk Strength (imp:1.75 lvl:1.00) — The ability to use your abdominal and lower back muscles to support part of the 
  Response Orientation (imp:1.62 lvl:1.00) — The ability to choose quickly between two or more movements in response to two o
  Multilimb Coordination (imp:1.50 lvl:0.62) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Dynamic Strength (imp:1.38 lvl:0.50) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Reaction Time (imp:1.12 lvl:0.12) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Depth Perception (imp:1.12 lvl:0.12) — The ability to judge which of several objects is closer or farther away from you
  Spatial Orientation (imp:1.00) — The ability to know your location in relation to the environment or to know wher
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Static Strength (imp:1.00) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Explosive Strength (imp:1.00) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Stamina (imp:1.00) — The ability to exert yourself physically over long periods of time without getti
  Extent Flexibility (imp:1.00) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Gross Body Coordination (imp:1.00) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:1.00) — The ability to keep or regain your body balance or stay upright when in an unsta
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Getting Information (imp:4.48 lvl:2.91) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Identifying Objects, Actions, and Events (imp:4.17 lvl:3.23) — Identifying information by categorizing, estimating, recognizing differences or 
  Communicating with Supervisors, Peers, or Subordinates (imp:4.04 lvl:3.23) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Performing for or Working Directly with the Public (imp:3.96 lvl:3.68) — Performing for people or dealing directly with the public. This includes serving
  Working with Computers (imp:3.79 lvl:2.71) — Using computers and computer systems (including hardware and software) to progra
  Performing Administrative Activities (imp:3.70 lvl:3.08) — Performing day-to-day administrative tasks such as maintaining information files
  Evaluating Information to Determine Compliance with Standards (imp:3.44 lvl:2.96) — Using relevant information and individual judgment to determine whether events o
  Processing Information (imp:3.25 lvl:3.84) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Documenting/Recording Information (imp:3.25 lvl:2.82) — Entering, transcribing, recording, storing, or maintaining information in writte
  Establishing and Maintaining Interpersonal Relationships (imp:3.14 lvl:3.16) — Developing constructive and cooperative working relationships with others, and m
  Updating and Using Relevant Knowledge (imp:3.07 lvl:2.93) — Keeping up-to-date technically and applying new knowledge to your job.
  Monitoring Processes, Materials, or Surroundings (imp:2.95 lvl:2.71) — Monitoring and reviewing information from materials, events, or the environment,
  Communicating with People Outside the Organization (imp:2.92 lvl:2.27) — Communicating with people outside the organization, representing the organizatio
  Making Decisions and Solving Problems (imp:2.90 lvl:2.74) — Analyzing information and evaluating results to choose the best solution and sol
  Developing and Building Teams (imp:2.72 lvl:1.40) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Resolving Conflicts and Negotiating with Others (imp:2.67 lvl:2.37) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Assisting and Caring for Others (imp:2.54 lvl:2.11) — Providing personal assistance, medical attention, emotional support, or other pe
  Judging the Qualities of Objects, Services, or People (imp:2.49 lvl:1.95) — Assessing the value, importance, or quality of things or people.
  Analyzing Data or Information (imp:2.35 lvl:1.79) — Identifying the underlying principles, reasons, or facts of information by break
  Training and Teaching Others (imp:2.18 lvl:1.22) — Identifying the educational needs of others, developing formal educational or tr
  Monitoring and Controlling Resources (imp:2.18 lvl:1.60) — Monitoring and controlling resources and overseeing the spending of money.
  Organizing, Planning, and Prioritizing Work (imp:2.11 lvl:1.80) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Interpreting the Meaning of Information for Others (imp:2.07 lvl:1.21) — Translating or explaining what information means and how it can be used.
  Scheduling Work and Activities (imp:2.03 lvl:1.66) — Scheduling events, programs, and activities, as well as the work of others.
  Coaching and Developing Others (imp:2.02 lvl:1.41) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Guiding, Directing, and Motivating Subordinates (imp:1.93 lvl:1.75) — Providing guidance and direction to subordinates, including setting performance 
  Providing Consultation and Advice to Others (imp:1.93 lvl:1.71) — Providing guidance and expert advice to management or other groups on technical,
  Coordinating the Work and Activities of Others (imp:1.90 lvl:1.56) — Getting members of a group to work together to accomplish tasks.
  Inspecting Equipment, Structures, or Materials (imp:1.88 lvl:1.07) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Thinking Creatively (imp:1.87 lvl:1.09) — Developing, designing, or creating new applications, ideas, relationships, syste
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:1.62) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Staffing Organizational Units (imp:1.57 lvl:0.59) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Developing Objectives and Strategies (imp:1.53 lvl:0.65) — Establishing long-range objectives and specifying the strategies and actions to 
  Repairing and Maintaining Electronic Equipment (imp:1.46) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Performing General Physical Activities (imp:1.35) — Performing general physical activities includes doing activities that require co
  Selling or Influencing Others (imp:1.31 lvl:0.34) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Handling and Moving Objects (imp:1.30) — Using hands and arms in handling, installing, positioning, and moving materials,
  Controlling Machines and Processes (imp:1.17) — Using either control mechanisms or direct physical activity to operate machines 
  Operating Vehicles, Mechanized Devices, or Equipment (imp:1.17) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Repairing and Maintaining Mechanical Equipment (imp:1.17) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.16) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:2.36) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Cooperation (imp:2.07) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Dependability (imp:2.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Social Orientation (imp:1.92) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Attention to Detail (imp:1.86) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Self-Control (imp:1.80) — A tendency to remain calm and composed and to manage emotions effectively in res
  Integrity (imp:1.51) — A tendency to be honest and ethical at work.
  Stress Tolerance (imp:1.43) — A tendency to cope and function effectively in stressful situations at work.
  Optimism (imp:1.36) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Sincerity (imp:1.19) — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy (imp:1.19) — A tendency to show concern for others and be sensitive to others' needs and feel
  Cooperation (imp:1.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Humility (imp:0.90) — A tendency to be modest and humble when interacting with others at work.
  Adaptability (imp:0.86) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence (imp:0.52) — A tendency to believe in one's work-related capabilities and ability to control 
  Cautiousness (imp:0.32) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Achievement Orientation (imp:0.27) — A tendency to establish and maintain personally challenging work-related goals, 
  Perseverance (imp:0.20) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Initiative (imp:0.14) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Social Orientation () — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Attention to Detail () — A tendency to be detail-oriented, organized, and thorough in completing work.
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res
  Tolerance for Ambiguity (imp:-0.25) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Intellectual Curiosity (imp:-0.28) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Innovation (imp:-0.48) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Leadership Orientation (imp:-0.66) — A tendency to lead, take charge, offer opinions, and provide direction at work.

--- TRANSFERABLE SKILLS ---
  Social Perceptiveness (imp:3.50 lvl:3.00) — Being aware of others' reactions and understanding why they react as they do.
  Service Orientation (imp:3.12 lvl:2.88) — Actively looking for ways to help people.
  Coordination (imp:3.00 lvl:2.62) — Adjusting actions in relation to others' actions.
  Time Management (imp:2.75 lvl:2.25) — Managing one's own time and the time of others.
  Judgment and Decision Making (imp:2.62 lvl:2.12) — Considering the relative costs and benefits of potential actions to choose the m
  Complex Problem Solving (imp:2.50 lvl:2.12) — Identifying complex problems and reviewing related information to develop and ev
  Persuasion (imp:2.38 lvl:2.25) — Persuading others to change their minds or behavior.
  Negotiation (imp:2.12 lvl:2.12) — Bringing others together and trying to reconcile differences.
  Instructing (imp:2.00 lvl:1.88) — Teaching others how to do something.
  Operations Monitoring (imp:2.00 lvl:1.38) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Systems Analysis (imp:2.00 lvl:1.62) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:1.88 lvl:0.88) — Identifying measures or indicators of system performance and the actions needed 
  Management of Personnel Resources (imp:1.88 lvl:1.38) — Motivating, developing, and directing people as they work, identifying the best 
  Operation and Control (imp:1.75 lvl:0.75) — Controlling operations of equipment or systems.
  Quality Control Analysis (imp:1.62 lvl:0.75) — Conducting tests and inspections of products, services, or processes to evaluate
  Troubleshooting (imp:1.50 lvl:0.50) — Determining causes of operating errors and deciding what to do about it.
  Operations Analysis (imp:1.38 lvl:0.50) — Analyzing needs and product requirements to create a design.
  Programming (imp:1.25 lvl:0.38) — Writing computer programs for various purposes.
  Technology Design (imp:1.00) — Generating or adapting equipment and technology to serve user needs.
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.
  Management of Financial Resources (imp:1.00) — Determining how money will be spent to get the work done, and accounting for the
  Management of Material Resources (imp:1.00) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi

--- NATIONAL WAGES ---
  total_employment : 34,280
  annual_median    : $38,630
  annual_pct10     : $29,990
  annual_pct25     : $34,820
  annual_pct75     : $46,530
  annual_pct90     : $59,470
  annual_mean      : $42,300
  hourly_median    : $18.57

--- GEOGRAPHIC DISPERSION ---
  highest_state    : Hawaii ($59,860)
  lowest_state     : Puerto Rico ($24,960)
  dispersion_ratio : 2.398x

--- TOP STATES BY WAGE (47 total) ---
  Health Care and Social Assistance        emp:   17,470  median: $  40,550
  Administrative and Support and Waste Management and Remediation Services emp:    7,550  median: $  35,890
  Accommodation and Food Services          emp:    2,170  median: $  44,070
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:    1,310  median: $  44,800
  Professional, Scientific, and Technical Services emp:      850  median: $  37,650
  Retail Trade                             emp:      790  median: $  34,740
  Management of Companies and Enterprises  emp:      720  median: $  40,210
  Educational Services                     emp:      680  median: $  39,830
  Finance and Insurance                    emp:      660  median: $  40,150
  Information                              emp:      400  median: $  35,930

--- TOP INDUSTRIES BY EMPLOYMENT (14 total) ---
  Health Care and Social Assistance        emp:   17,470  median: $  40,550
  Administrative and Support and Waste Management and Remediation Services emp:    7,550  median: $  35,890
  Accommodation and Food Services          emp:    2,170  median: $  44,070
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:    1,310  median: $  44,800
  Professional, Scientific, and Technical Services emp:      850  median: $  37,650
  Retail Trade                             emp:      790  median: $  34,740
  Management of Companies and Enterprises  emp:      720  median: $  40,210
  Educational Services                     emp:      680  median: $  39,830
  Finance and Insurance                    emp:      660  median: $  40,150
  Information                              emp:      400  median: $  35,930

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:21:57.962839Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Call centre (similarity: 0.1639)
  URL: https://en.wikipedia.org/wiki/Call_centre
  QID: Q476796
  Extract: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from 

  Title: Operator assistance (similarity: 0.3768)
  URL: https://en.wikipedia.org/wiki/Operator_assistance
  QID: Q5702711
  Extract: Operator assistance refers to service provided by a telephone operator to the calling party of a telephone call. This included telephone calls made from pay phones, calls placed station-to-station, person-to-person, or collect, third-number calls, calls billed to credit cards, and certain internatio

  Title: Hello Girls (similarity: 0.0328)
  URL: https://en.wikipedia.org/wiki/Hello_Girls
  QID: Q41569
  Extract: Hello Girls, formally the Signal Corps Female Telephone Operators Unit, were American female switchboard operators in World War I. During the war, these switchboard operators were sworn into the U.S. Army Signal Corps. Until 1977 they were officially categorized as civilian "contract employees" of t

  Title: History of the telephone (similarity: 0.1892)
  URL: https://en.wikipedia.org/wiki/History_of_the_telephone
  QID: Q5870934
  Extract: This history of the telephone chronicles the development of the electrical telephone, and includes a brief overview of its predecessors. The first telephone patent was granted to Alexander Graham Bell in 1876.

  Title: Traffic Service Position System (similarity: 0.3210)
  URL: https://en.wikipedia.org/wiki/Traffic_Service_Position_System
  QID: Q17145581
  Extract: The Traffic Service Position System (TSPS) was developed by Bell Labs in Columbus, Ohio to replace traditional cord switchboards. The first TSPS was deployed in Morristown, New Jersey in 1969 and used the Stored Program Control-1A CPU, "Piggyback" twistor memory and Insulated Gate Field Effect Trans

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Rich O*NET data with detailed task descriptions, clear wage data from BLS OEWS May 2025, and strong related occupation connections provide solid foundation for analysis.
inferred_at          : 2026-06-03T22:07:50.348167+00:00
tokens_input         : 4,642
tokens_output        : 3,988
cost_usd             : $0.043626
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No exact Wikipedia match found, but 'Operator assistance' provides relevant historical context about telephone operator services, while 'Call centre' offers modern communication center perspectives.

--- PROSE FIELDS ---

ROLE SUMMARY:
Switchboard Operators manage telephone business systems and communication equipment to route calls, provide information, and relay messages within organizations. They serve as the primary communication hub, handling incoming and outgoing calls while performing various administrative duties. These professionals require strong verbal communication skills and customer service orientation to effectively manage multiple communication channels.

DAY IN THE LIFE:
Operators begin by checking communication systems and reviewing any overnight messages or priority calls that need attention. Throughout the day, they answer incoming calls, greet callers professionally, and transfer calls to appropriate departments or individuals. They use paging systems to notify employees of calls, take detailed messages when recipients are unavailable, and maintain accurate logs of communications. Administrative tasks include updating phone directories, scheduling appointments, processing data entry tasks, and greeting visitors while managing security badge assignments. During busy periods, they coordinate conference calls and handle multiple communication channels simultaneously while ensuring all calls are answered promptly.

WHO THRIVES:
Successful switchboard operators possess exceptional listening skills and clear speech patterns, as evidenced by the high importance ratings for oral comprehension and speech clarity. They demonstrate strong attention to detail and dependability, maintaining accuracy while managing multiple tasks simultaneously. These individuals excel at social interaction and service orientation, enjoying direct contact with the public and maintaining professional demeanor under pressure. The role attracts people who prefer structured, conventional work environments with clear procedures and protocols, aligning with the dominant Conventional RIASEC profile.

CAREER ENTRY:
The vast majority of switchboard operators (88.5%) enter with a high school diploma or equivalent, making this an accessible entry-level position. Some employers prefer candidates with post-secondary certificates in communications, customer service, or office administration (5.1% of workers). On-the-job training typically covers specific switchboard systems, company protocols, and customer service procedures, with most operators becoming proficient within weeks of starting.

CAREER TRAJECTORY:
Switchboard operators often advance to receptionist positions, customer service roles, or administrative assistant positions within their organizations. The transferable skills in communication, customer service, and office administration provide pathways to dispatcher roles, particularly in public safety telecommunications. Some operators specialize in specific industries like healthcare, where medical knowledge becomes valuable, or pursue supervisory roles managing communication centers.

MARKET INTELLIGENCE:
With 34,280 employed nationwide, switchboard operators earn a median annual wage of $38,630 (BLS OEWS May 2025), with entry-level positions starting around $29,990 and experienced operators earning up to $59,470. Geographic wage variation is substantial, with Hawaii offering the highest wages at $59,860 compared to Puerto Rico's $24,960, reflecting a 2.40x ratio. The largest employment concentration is in Health Care and Social Assistance (17,470 workers), followed by Administrative and Support Services (7,550 workers), indicating strong demand in sectors requiring constant communication coordination. Employment prospects vary by location and industry, with healthcare facilities and large corporate offices offering the most stable opportunities.

AUTOMATION OUTLOOK:
While basic call routing functions face automation pressure through modern phone systems and AI-powered virtual assistants, the human element remains important for complex customer interactions and administrative coordination. The high importance of getting information, identifying objects and events, and working directly with the public suggests continued demand for human operators in specialized environments where personal interaction and judgment are valued.

--- REASONED EDGES ---
  [task_similarity] Receptionists and Information Clerks (43-4171.00) — confidence:high
    reasoning: Both roles involve greeting visitors, managing communications, and providing information services with overlapping customer service knowledge requirements.
    data: Greet visitors task overlap
    data: Customer service knowledge (4.3 importance)
    data: Performing for or Working Directly with the Public (4.0 importance)
  [skill_overlap] Customer Service Representatives (43-4051.00) — confidence:high
    reasoning: Both positions emphasize active listening, speaking abilities, and service orientation for managing customer interactions effectively.
    data: Active Listening (4.0 importance)
    data: Speaking (3.9 importance)
    data: Service Orientation (3.1 importance)
  [job_zone] Telephone Operators (43-2021.00) — confidence:high
    reasoning: Both occupy Job Zone 2 requiring similar preparation levels and share telecommunications knowledge and communication equipment operation.
    data: Job Zone 2 classification
    data: Telecommunications knowledge
    data: Operate communication systems task
  [transferable_skill] Public Safety Telecommunicators (43-5031.00) — confidence:medium
    reasoning: Speech recognition abilities and communication coordination skills transfer directly to emergency dispatch environments.
    data: Speech Recognition (4.0 importance)
    data: Coordination (3.0 transferable skill)
    data: Communications equipment operation
  [riasec_cluster] Office Clerks, General (43-9061.00) — confidence:medium
    reasoning: Both roles cluster around Conventional work preferences with administrative knowledge and structured work environments.
    data: Conventional RIASEC dominance (5.95)
    data: Administrative knowledge (3.7 importance)
    data: Performing Administrative Activities (3.7 importance)

--- NORMALIZER SIGNALS ---
  match_keywords   : ['switchboard', 'operator', 'telephone', 'communication', 'answering service', 'phone system', 'call routing', 'receptionist']
  exclude_keywords : ['emergency', 'dispatch', '911', 'radio', 'broadcast']
  title_patterns   : ['Switchboard Operator', 'Communication Operator', 'Telephone Operator', 'Answering Service Operator', 'PBX Operator']
  common_variations: ['CBX Operator', 'Communication Center Operator', 'Communications Coordinator', 'Exchange Operator', 'Combination Operator', 'Command Control Specialist', 'Information Specialist', 'Communications Specialist']

total_terms    : 40
top_words      : ['tendency', 'others', 'equipment', 'calls', 'principles', 'telephone', 'operators', 'communication', 'includes', 'control', 'objects', 'customer', 'service', 'materials', 'ideas', 'orientation', 'switchboard', 'administrative', 'procedures', 'techniques']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01507  onet_dimensions      onet_dimensions:100%
others                     38  0.01363  onet_dimensions      onet_dimensions:100%
equipment                  31  0.01112  onet_dimensions      onet_dimensions:74%  dwas:16%  onet_tasks:6%
calls                      22  0.00789  inference            inference:36%  onet_tasks:32%  wikipedia:23%
principles                 16  0.00574  onet_dimensions      onet_dimensions:100%
telephone                  15  0.00538  wikipedia            wikipedia:53%  onet_tasks:20%  onet_dimensions:13%
operators                  14  0.00502  inference            inference:71%  wikipedia:29%
communication              13  0.00466  inference            inference:77%  onet_tasks:15%  onet_dimensions:8%
includes                   13  0.00466  onet_dimensions      onet_dimensions:92%  wikipedia:8%
control                    13  0.00466  onet_dimensions      onet_dimensions:92%  wikipedia:8%
objects                    13  0.00466  onet_dimensions      onet_dimensions:92%  inference:8%
customer                   11  0.00394  inference            inference:55%  onet_dimensions:36%  dwas:9%
service                    11  0.00394  inference            inference:55%  wikipedia:27%  onet_dimensions:18%
materials                  11  0.00394  onet_dimensions      onet_dimensions:91%  dwas:9%
ideas                      11  0.00394  onet_dimensions      onet_dimensions:100%
orientation                11  0.00394  onet_dimensions      onet_dimensions:82%  inference:18%
switchboard                10  0.00359  inference            inference:60%  wikipedia:30%  onet_tasks:10%
administrative             10  0.00359  inference            inference:50%  onet_dimensions:40%  onet_tasks:10%
procedures                 10  0.00359  onet_dimensions      onet_dimensions:80%  inference:20%
techniques                 10  0.00359  onet_dimensions      onet_dimensions:100%
body                       10  0.00359  onet_dimensions      onet_dimensions:100%
call                       10  0.00359  wikipedia            wikipedia:70%  inference:20%  dwas:10%
needs                       9  0.00323  onet_dimensions      onet_dimensions:89%  wikipedia:11%
problems                    9  0.00323  onet_dimensions      onet_dimensions:100%
services                    9  0.00323  onet_dimensions      onet_dimensions:67%  inference:22%  dwas:11%
human                       9  0.00323  onet_dimensions      onet_dimensions:78%  inference:22%
resources                   9  0.00323  onet_dimensions      onet_dimensions:100%
events                      9  0.00323  onet_dimensions      onet_dimensions:89%  inference:11%
quickly                     9  0.00323  onet_dimensions      onet_dimensions:100%
activities                  9  0.00323  onet_dimensions      onet_dimensions:100%
performing                  9  0.00323  onet_dimensions      onet_dimensions:89%  inference:11%
identifying                 9  0.00323  onet_dimensions      onet_dimensions:89%  inference:11%
operate                     8  0.00287  dwas                 dwas:50%  onet_dimensions:38%  onet_tasks:12%
public                      8  0.00287  onet_dimensions      onet_dimensions:50%  inference:38%  onet_tasks:12%
providing                   8  0.00287  onet_dimensions      onet_dimensions:88%  onet_tasks:12%
handling                    8  0.00287  onet_dimensions      onet_dimensions:62%  onet_tasks:12%  wikipedia:12%
appropriate                 8  0.00287  onet_dimensions      onet_dimensions:62%  onet_tasks:12%  dwas:12%
attention                   8  0.00287  onet_dimensions      onet_dimensions:75%  inference:25%
monitoring                  8  0.00287  onet_dimensions      onet_dimensions:100%
rules                       8  0.00287  onet_dimensions      onet_dimensions:100%