[Core] [55% incumbents] Maintain files and control records to show correspondence activities.
  DWAs: Maintain operational records.

[Core] [55% incumbents] Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  DWAs: Read materials to determine needed actions.

[Core] [55% incumbents] Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
  DWAs: Check data for recording errors. | Compile data or documentation.

[Core] [55% incumbents] Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  DWAs: Prepare documentation for contracts, transactions, or regulatory compliance. | Prepare business correspondence.

[Core] [55% incumbents] Compile data from records to prepare periodic reports.
  DWAs: Compile data or documentation.

[Core] [55% incumbents] Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
  DWAs: Prepare business correspondence.

[Core] [55% incumbents] Route correspondence to other departments for reply.
  DWAs: Route mail to correct destinations.

[Supplemental] [55% incumbents] Ensure that money collected is properly recorded and secured.
  DWAs: Prepare cash for deposit or disbursement.

[Supplemental] [55% incumbents] Process orders for goods requested in correspondence.
  DWAs: Package objects for shipping.

[Supplemental] [55% incumbents] Present clear and concise explanations of governing rules and regulations.
  DWAs: Explain regulations, policies, or procedures.

[Supplemental] [55% incumbents] Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
  DWAs: Compile data or documentation. | Proofread documents, records, or other files to ensure accuracy.

[Supplemental] [55% incumbents] Compute costs of records furnished to requesters, and write letters to obtain payment.
  DWAs: Calculate costs of goods or services.

[Supplemental] [55% incumbents] Type acknowledgment letters to persons sending correspondence.
  DWAs: Prepare business correspondence.

[Supplemental] [55% incumbents] Confer with company personnel regarding feasibility of complying with writers' requests.
  DWAs: Confer with coworkers to coordinate work activities.

[Supplemental] [55% incumbents] Prepare records for shipment by certified mail.
  DWAs: Prepare outgoing mail.

[Supplemental] [54% incumbents] Compile data pertinent to manufacture of special products for customers.
  DWAs: Compile data or documentation.

[Supplemental] [54% incumbents] Complete form letters in response to requests or problems identified by correspondence.
  DWAs: Prepare business correspondence.

--- SKILLS ---
  Writing (imp:4.00 lvl:4.12) — Communicating effectively in writing as appropriate for the needs of the audienc
  Reading Comprehension (imp:3.75 lvl:4.00) — Understanding written sentences and paragraphs in work-related documents.
  Active Listening (imp:3.75 lvl:3.88) — Giving full attention to what other people are saying, taking time to understand
  Speaking (imp:3.50 lvl:3.50) — Talking to others to convey information effectively.
  Critical Thinking (imp:3.38 lvl:3.75) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Monitoring (imp:2.88 lvl:2.75) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Mathematics (imp:2.75 lvl:2.50) — Using mathematics to solve problems.
  Active Learning (imp:2.75 lvl:2.75) — Understanding the implications of new information for both current and future pr
  Learning Strategies (imp:2.62 lvl:2.38) — Selecting and using training/instructional methods and procedures appropriate fo
  Science (imp:1.25 lvl:0.25) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Administrative (imp:4.43 lvl:5.51) — Knowledge of administrative and office procedures and systems such as word proce
  English Language (imp:3.95 lvl:3.78) — Knowledge of the structure and content of the English language including the mea
  Customer and Personal Service (imp:3.77 lvl:3.92) — Knowledge of principles and processes for providing customer and personal servic
  Economics and Accounting (imp:3.63 lvl:3.98) — Knowledge of economic and accounting principles and practices, the financial mar
  Mathematics (imp:3.47 lvl:3.76) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Computers and Electronics (imp:3.37 lvl:3.84) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Administration and Management (imp:2.92 lvl:3.32) — Knowledge of business and management principles involved in strategic planning, 
  Public Safety and Security (imp:2.81 lvl:2.46) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Law and Government (imp:2.76 lvl:2.83) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Communications and Media (imp:2.56 lvl:2.45) — Knowledge of media production, communication, and dissemination techniques and m
  Personnel and Human Resources (imp:2.39 lvl:1.93) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Production and Processing (imp:2.39 lvl:2.03) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Education and Training (imp:2.39 lvl:2.53) — Knowledge of principles and methods for curriculum and training design, teaching
  Telecommunications (imp:2.20 lvl:1.26) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Transportation (imp:1.95 lvl:0.98) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Sales and Marketing (imp:1.80 lvl:1.34) — Knowledge of principles and methods for showing, promoting, and selling products
  Foreign Language (imp:1.68 lvl:1.10) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Psychology (imp:1.64 lvl:1.39) — Knowledge of human behavior and performance; individual differences in ability, 
  Mechanical (imp:1.38) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Design (imp:1.34 lvl:0.70) — Knowledge of design techniques, tools, and principles involved in production of 
  Geography (imp:1.33 lvl:0.83) — Knowledge of principles and methods for describing the features of land, sea, an
  Engineering and Technology (imp:1.26) — Knowledge of the practical application of engineering science and technology. Th
  Therapy and Counseling (imp:1.23) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Physics (imp:1.22) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Chemistry (imp:1.22) — Knowledge of the chemical composition, structure, and properties of substances a
  Sociology and Anthropology (imp:1.20) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Philosophy and Theology (imp:1.19) — Knowledge of different philosophical systems and religions. This includes their 
  Building and Construction (imp:1.15) — Knowledge of materials, methods, and the tools involved in the construction or r
  History and Archeology (imp:1.15) — Knowledge of historical events and their causes, indicators, and effects on civi
  Food Production (imp:1.14) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Biology (imp:1.10) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd
  Medicine and Dentistry (imp:1.05) — Knowledge of the information and techniques needed to diagnose and treat human i
  Fine Arts (imp:1.00) — Knowledge of the theory and techniques required to compose, produce, and perform

--- ABILITIES ---
  Written Expression (imp:4.12 lvl:4.00) — The ability to communicate information and ideas in writing so others will under
  Written Comprehension (imp:4.00 lvl:4.00) — The ability to read and understand information and ideas presented in writing.
  Oral Comprehension (imp:3.75 lvl:3.88) — The ability to listen to and understand information and ideas presented through 
  Oral Expression (imp:3.62 lvl:3.88) — The ability to communicate information and ideas in speaking so others will unde
  Near Vision (imp:3.62 lvl:3.62) — The ability to see details at close range (within a few feet of the observer).
  Problem Sensitivity (imp:3.38 lvl:3.00) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Speech Clarity (imp:3.38 lvl:2.88) — The ability to speak clearly so others can understand you.
  Deductive Reasoning (imp:3.25 lvl:3.00) — The ability to apply general rules to specific problems to produce answers that 
  Information Ordering (imp:3.25 lvl:3.00) — The ability to arrange things or actions in a certain order or pattern according
  Inductive Reasoning (imp:3.12 lvl:3.00) — The ability to combine pieces of information to form general rules or conclusion
  Speech Recognition (imp:3.12 lvl:3.00) — The ability to identify and understand the speech of another person.
  Fluency of Ideas (imp:3.00 lvl:3.00) — The ability to come up with a number of ideas about a topic (the number of ideas
  Category Flexibility (imp:3.00 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Selective Attention (imp:3.00 lvl:3.00) — The ability to concentrate on a task over a period of time without being distrac
  Originality (imp:2.88 lvl:2.75) — The ability to come up with unusual or clever ideas about a given topic or situa
  Number Facility (imp:2.75 lvl:2.62) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Flexibility of Closure (imp:2.75 lvl:2.62) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Mathematical Reasoning (imp:2.62 lvl:2.62) — The ability to choose the right mathematical methods or formulas to solve a prob
  Speed of Closure (imp:2.62 lvl:2.62) — The ability to quickly make sense of, combine, and organize information into mea
  Perceptual Speed (imp:2.50 lvl:2.12) — The ability to quickly and accurately compare similarities and differences among
  Far Vision (imp:2.50 lvl:2.25) — The ability to see details at a distance.
  Time Sharing (imp:2.25 lvl:1.88) — The ability to shift back and forth between two or more activities or sources of
  Memorization (imp:2.12 lvl:2.00) — The ability to remember information such as words, numbers, pictures, and proced
  Visualization (imp:2.00 lvl:2.00) — The ability to imagine how something will look after it is moved around or when 
  Wrist-Finger Speed (imp:2.00 lvl:1.62) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Auditory Attention (imp:1.88 lvl:1.50) — The ability to focus on a single source of sound in the presence of other distra
  Finger Dexterity (imp:1.75 lvl:1.12) — The ability to make precisely coordinated movements of the fingers of one or bot
  Trunk Strength (imp:1.75 lvl:1.25) — The ability to use your abdominal and lower back muscles to support part of the 
  Visual Color Discrimination (imp:1.75 lvl:1.00) — The ability to match or detect differences between colors, including shades of c
  Hearing Sensitivity (imp:1.62 lvl:0.75) — The ability to detect or tell the differences between sounds that vary in pitch 
  Depth Perception (imp:1.25 lvl:0.25) — The ability to judge which of several objects is closer or farther away from you
  Arm-Hand Steadiness (imp:1.12 lvl:0.12) — The ability to keep your hand and arm steady while moving your arm or while hold
  Manual Dexterity (imp:1.12 lvl:0.12) — The ability to quickly move your hand, your hand together with your arm, or your
  Dynamic Strength (imp:1.12 lvl:0.12) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Spatial Orientation (imp:1.00) — The ability to know your location in relation to the environment or to know wher
  Control Precision (imp:1.00) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Multilimb Coordination (imp:1.00) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Response Orientation (imp:1.00) — The ability to choose quickly between two or more movements in response to two o
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Static Strength (imp:1.00) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Explosive Strength (imp:1.00) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Stamina (imp:1.00) — The ability to exert yourself physically over long periods of time without getti
  Extent Flexibility (imp:1.00) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Gross Body Coordination (imp:1.00) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:1.00) — The ability to keep or regain your body balance or stay upright when in an unsta
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Working with Computers (imp:4.52 lvl:3.61) — Using computers and computer systems (including hardware and software) to progra
  Communicating with Supervisors, Peers, or Subordinates (imp:4.13 lvl:3.90) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Getting Information (imp:4.07 lvl:3.45) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Performing Administrative Activities (imp:4.00 lvl:3.94) — Performing day-to-day administrative tasks such as maintaining information files
  Organizing, Planning, and Prioritizing Work (imp:3.98 lvl:4.71) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Documenting/Recording Information (imp:3.98 lvl:2.99) — Entering, transcribing, recording, storing, or maintaining information in writte
  Processing Information (imp:3.92 lvl:4.17) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Establishing and Maintaining Interpersonal Relationships (imp:3.76 lvl:4.23) — Developing constructive and cooperative working relationships with others, and m
  Communicating with People Outside the Organization (imp:3.75 lvl:3.62) — Communicating with people outside the organization, representing the organizatio
  Making Decisions and Solving Problems (imp:3.63 lvl:3.54) — Analyzing information and evaluating results to choose the best solution and sol
  Identifying Objects, Actions, and Events (imp:3.54 lvl:3.36) — Identifying information by categorizing, estimating, recognizing differences or 
  Updating and Using Relevant Knowledge (imp:3.30 lvl:3.61) — Keeping up-to-date technically and applying new knowledge to your job.
  Analyzing Data or Information (imp:3.27 lvl:3.18) — Identifying the underlying principles, reasons, or facts of information by break
  Monitoring Processes, Materials, or Surroundings (imp:3.14 lvl:3.39) — Monitoring and reviewing information from materials, events, or the environment,
  Performing for or Working Directly with the Public (imp:3.08 lvl:3.02) — Performing for people or dealing directly with the public. This includes serving
  Interpreting the Meaning of Information for Others (imp:2.94 lvl:2.48) — Translating or explaining what information means and how it can be used.
  Resolving Conflicts and Negotiating with Others (imp:2.75 lvl:3.19) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Assisting and Caring for Others (imp:2.73 lvl:2.64) — Providing personal assistance, medical attention, emotional support, or other pe
  Scheduling Work and Activities (imp:2.72 lvl:2.84) — Scheduling events, programs, and activities, as well as the work of others.
  Evaluating Information to Determine Compliance with Standards (imp:2.71 lvl:2.64) — Using relevant information and individual judgment to determine whether events o
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:2.62 lvl:2.47) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Judging the Qualities of Objects, Services, or People (imp:2.55 lvl:2.27) — Assessing the value, importance, or quality of things or people.
  Developing Objectives and Strategies (imp:2.54 lvl:2.57) — Establishing long-range objectives and specifying the strategies and actions to 
  Developing and Building Teams (imp:2.54 lvl:2.17) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Training and Teaching Others (imp:2.54 lvl:2.47) — Identifying the educational needs of others, developing formal educational or tr
  Thinking Creatively (imp:2.53 lvl:2.28) — Developing, designing, or creating new applications, ideas, relationships, syste
  Coordinating the Work and Activities of Others (imp:2.46 lvl:2.59) — Getting members of a group to work together to accomplish tasks.
  Providing Consultation and Advice to Others (imp:2.42 lvl:1.88) — Providing guidance and expert advice to management or other groups on technical,
  Monitoring and Controlling Resources (imp:2.30 lvl:2.31) — Monitoring and controlling resources and overseeing the spending of money.
  Coaching and Developing Others (imp:2.25 lvl:2.09) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Guiding, Directing, and Motivating Subordinates (imp:2.22 lvl:1.83) — Providing guidance and direction to subordinates, including setting performance 
  Inspecting Equipment, Structures, or Materials (imp:2.20 lvl:1.87) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Controlling Machines and Processes (imp:2.00 lvl:1.46) — Using either control mechanisms or direct physical activity to operate machines 
  Handling and Moving Objects (imp:1.98 lvl:2.28) — Using hands and arms in handling, installing, positioning, and moving materials,
  Performing General Physical Activities (imp:1.93 lvl:1.63) — Performing general physical activities includes doing activities that require co
  Selling or Influencing Others (imp:1.78 lvl:1.34) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Staffing Organizational Units (imp:1.54) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Repairing and Maintaining Electronic Equipment (imp:1.53) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Operating Vehicles, Mechanized Devices, or Equipment (imp:1.46 lvl:0.91) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.27) — Providing documentation, detailed instructions, drawings, or specifications to t
  Repairing and Maintaining Mechanical Equipment (imp:1.24) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an

--- WORK STYLES ---
  Attention to Detail (imp:2.50) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Dependability (imp:2.36) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Dependability (imp:2.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Integrity (imp:1.73) — A tendency to be honest and ethical at work.
  Cooperation (imp:1.57) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Self-Control (imp:1.37) — A tendency to remain calm and composed and to manage emotions effectively in res
  Cautiousness (imp:1.32) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Sincerity (imp:1.09) — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy (imp:1.00) — A tendency to show concern for others and be sensitive to others' needs and feel
  Attention to Detail (imp:1.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Stress Tolerance (imp:0.97) — A tendency to cope and function effectively in stressful situations at work.
  Perseverance (imp:0.93) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Achievement Orientation (imp:0.82) — A tendency to establish and maintain personally challenging work-related goals, 
  Humility (imp:0.72) — A tendency to be modest and humble when interacting with others at work.
  Optimism (imp:0.66) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Self-Confidence (imp:0.62) — A tendency to believe in one's work-related capabilities and ability to control 
  Adaptability (imp:0.46) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Initiative (imp:0.43) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Intellectual Curiosity (imp:0.29) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity (imp:0.10) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Cooperation () — A tendency to be pleasant, helpful, and willing to assist others at work.
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Social Orientation () — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res
  Social Orientation (imp:-0.03) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Innovation (imp:-0.30) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Leadership Orientation (imp:-0.36) — A tendency to lead, take charge, offer opinions, and provide direction at work.

--- TRANSFERABLE SKILLS ---
  Judgment and Decision Making (imp:3.25 lvl:3.00) — Considering the relative costs and benefits of potential actions to choose the m
  Social Perceptiveness (imp:3.12 lvl:2.88) — Being aware of others' reactions and understanding why they react as they do.
  Service Orientation (imp:3.00 lvl:3.00) — Actively looking for ways to help people.
  Time Management (imp:3.00 lvl:2.88) — Managing one's own time and the time of others.
  Coordination (imp:2.88 lvl:2.88) — Adjusting actions in relation to others' actions.
  Complex Problem Solving (imp:2.88 lvl:2.75) — Identifying complex problems and reviewing related information to develop and ev
  Persuasion (imp:2.75 lvl:2.88) — Persuading others to change their minds or behavior.
  Negotiation (imp:2.62 lvl:2.75) — Bringing others together and trying to reconcile differences.
  Instructing (imp:2.25 lvl:2.00) — Teaching others how to do something.
  Management of Personnel Resources (imp:2.25 lvl:2.25) — Motivating, developing, and directing people as they work, identifying the best 
  Systems Analysis (imp:2.12 lvl:2.12) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:2.12 lvl:2.12) — Identifying measures or indicators of system performance and the actions needed 
  Quality Control Analysis (imp:1.50 lvl:0.50) — Conducting tests and inspections of products, services, or processes to evaluate
  Management of Material Resources (imp:1.50 lvl:0.50) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Programming (imp:1.38 lvl:0.38) — Writing computer programs for various purposes.
  Operations Monitoring (imp:1.38 lvl:0.38) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Management of Financial Resources (imp:1.38 lvl:0.38) — Determining how money will be spent to get the work done, and accounting for the
  Operations Analysis (imp:1.25 lvl:0.25) — Analyzing needs and product requirements to create a design.
  Technology Design (imp:1.25 lvl:0.25) — Generating or adapting equipment and technology to serve user needs.
  Operation and Control (imp:1.12 lvl:0.12) — Controlling operations of equipment or systems.
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Troubleshooting (imp:1.00) — Determining causes of operating errors and deciding what to do about it.
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 4,290
  annual_median    : $46,800
  annual_pct10     : $33,300
  annual_pct25     : $38,610
  annual_pct75     : $56,090
  annual_pct90     : $64,510
  annual_mean      : $48,090
  hourly_median    : $22.50

--- GEOGRAPHIC DISPERSION ---
  highest_state    : Connecticut ($61,310)
  lowest_state     : Louisiana ($36,790)
  dispersion_ratio : 1.666x

--- TOP STATES BY WAGE (26 total) ---
  Finance and Insurance                    emp:      820  median: $  48,780
  Professional, Scientific, and Technical Services emp:      600  median: $  48,340
  Administrative and Support and Waste Management and Remediation Services emp:      540  median: $  37,690
  Retail Trade                             emp:      430  median: $  33,680
  Health Care and Social Assistance        emp:      420  median: $  44,650
  Management of Companies and Enterprises  emp:      260  median: $  45,040
  Wholesale Trade                          emp:      250  median: $  56,100
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:      240  median: $  46,800
  Information                              emp:      150  median: $  55,340
  Manufacturing                            emp:      130  median: $  47,770

--- TOP INDUSTRIES BY EMPLOYMENT (12 total) ---
  Finance and Insurance                    emp:      820  median: $  48,780
  Professional, Scientific, and Technical Services emp:      600  median: $  48,340
  Administrative and Support and Waste Management and Remediation Services emp:      540  median: $  37,690
  Retail Trade                             emp:      430  median: $  33,680
  Health Care and Social Assistance        emp:      420  median: $  44,650
  Management of Companies and Enterprises  emp:      260  median: $  45,040
  Wholesale Trade                          emp:      250  median: $  56,100
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:      240  median: $  46,800
  Information                              emp:      150  median: $  55,340
  Manufacturing                            emp:      130  median: $  47,770

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:24:28.614354Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: James Joyce (similarity: 0.3125)
  URL: https://en.wikipedia.org/wiki/James_Joyce
  QID: Q6882
  Extract: James Augustine Aloysius Joyce was an Irish novelist, poet, and literary critic. He contributed to the modernist movement and is regarded among the most influential and important writers of the 20th century. Joyce's novel Ulysses (1922) is a landmark in which the episodes of Homer's Odyssey are para

  Title: Clerk (Quaker) (similarity: 0.2857)
  URL: https://en.wikipedia.org/wiki/Clerk_(Quaker)
  QID: Q5131853
  Extract: Within the Religious Society of Friends, a clerk is someone responsible for various administrative functions within a meeting for worship for church affairs or meeting for worship with attention to business. The clerk is responsible for recording the discernment which is arrived at during such a mee

  Title: Chief Clerk (United States Department of State) (similarity: 0.2647)
  URL: https://en.wikipedia.org/wiki/Chief_Clerk_(United_States_Department_of_State)
  QID: Q16957484
  Extract: The Chief Clerk, between 1789 and 1853, was the second-ranking official within the United States Department of State, known as the Department of Foreign Affairs before September 5, 1789. Section 2 of the Act of Congress of July 27, 1789 establishing a Department of Foreign Affairs, authorized the Se

  Title: Captain's clerk (similarity: 0.4444)
  URL: https://en.wikipedia.org/wiki/Captain's_clerk
  QID: Q5036499
  Extract: 
A captain's clerk was a rating, now obsolete, in the Royal Navy and the United States Navy for a person employed by the captain to keep his records, correspondence, and accounts. The regulations of the Royal Navy demanded that a purser serve at least one year as a captain's clerk, so the latter was

  Title: Forter (similarity: 0.2963)
  URL: https://en.wikipedia.org/wiki/Forter
  QID: Q20988642
  Extract: Forter is a software as a service (SaaS) company that unifies identity protection, payments optimization and fraud prevention in a single consumer authentication platform. The company's technology applies artificial intelligence and machine learning to pinpoint the identity behind any digital commer

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Strong confidence based on detailed O*NET data covering skills, knowledge, abilities, work activities, and specific tasks. BLS wage data and industry distribution provide robust market intelligence. RIASEC profile and education requirements are well-documented.
inferred_at          : 2026-06-03T22:18:28.781997+00:00
tokens_input         : 4,493
tokens_output        : 4,112
cost_usd             : $0.044051
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No direct Wikipedia match exists for this specific clerical occupation. The closest semantic match relates to Quaker clerks, which involves administrative responsibilities but in a religious rather than business context.

--- PROSE FIELDS ---

ROLE SUMMARY:
Correspondence Clerks are specialized administrative professionals who compose written responses to customer inquiries, complaints, and business communications. They handle diverse correspondence including damage claims, billing disputes, credit information requests, and service complaints while maintaining detailed records of all correspondence activities. These clerks serve as the written voice of their organization, requiring strong communication skills and attention to detail in their responses.

DAY IN THE LIFE:
A Correspondence Clerk begins their day by reading incoming correspondence to determine the nature and urgency of customer concerns, then gathering relevant records and documentation to formulate appropriate responses. They spend significant time composing professional letters and emails addressing merchandise requests, damage claims, billing inquiries, and service complaints. Throughout the day, they maintain detailed filing systems and control records to track correspondence activities, compile periodic reports from correspondence data, and route complex inquiries to appropriate departments. The role involves extensive computer work using Microsoft Office applications and specialized correspondence management systems.

WHO THRIVES:
Individuals who excel as Correspondence Clerks possess strong written communication abilities and attention to detail, as evidenced by the high importance of written expression and comprehension skills. The strongly Conventional RIASEC profile (6.86) indicates success for those who prefer structured, organized work environments with clear procedures and established protocols. Those who thrive tend to be dependable, methodical workers who can manage multiple correspondence streams while maintaining accuracy and professionalism. The role suits individuals who enjoy problem-solving through written communication and can work independently while following organizational guidelines.

CAREER ENTRY:
Entry into correspondence clerk positions typically requires a high school diploma (42.9% of workers) or associate's degree (28.1%), with some college coursework beneficial for 17.4% of positions. The Job Zone 2 classification indicates that very little to some preparation is needed, making this an accessible entry-level administrative role. New hires generally receive on-the-job training in company-specific correspondence procedures, filing systems, and relevant software applications.

CAREER TRAJECTORY:
Correspondence Clerks can advance to supervisory roles within administrative departments, transition to customer service management, or specialize in areas like claims processing or credit analysis. The strong foundation in written communication and administrative procedures provides pathways to executive assistant positions, office management roles, or specialized clerical positions in insurance, finance, or professional services sectors.

MARKET INTELLIGENCE:
According to BLS OEWS May 2025 data, 4,290 Correspondence Clerks are employed nationwide with a median annual wage of $46,800, ranging from $33,300 to $64,510 (10th to 90th percentile). Geographic wage variation is moderate with Connecticut offering the highest wages at $61,310 compared to Louisiana's $36,790, representing a 1.67x ratio. The largest employing industries are Finance and Insurance (820 workers), Professional, Scientific, and Technical Services (600 workers), and Administrative and Support Services (540 workers), indicating stable demand across business-critical sectors.

AUTOMATION OUTLOOK:
Correspondence Clerks face moderate automation risk as routine response generation and basic inquiry routing can be automated through AI-powered customer service systems. However, complex correspondence requiring judgment, empathy, and nuanced problem-solving will continue to require human expertise, particularly for sensitive claims, disputes, and specialized business communications.

--- REASONED EDGES ---
  [task_similarity] Customer Service Representatives (43-4051.00) — confidence:high
    reasoning: Both roles handle customer inquiries and complaints, requiring similar service orientation and communication skills.
    data: Service Orientation skill (3.0 level)
    data: Customer and Personal Service knowledge (3.8 importance)
    data: Establishing and Maintaining Interpersonal Relationships work activity
  [skill_overlap] Secretaries and Administrative Assistants, Except Legal, Medical, and Executive (43-6014.00) — confidence:high
    reasoning: Both roles share core administrative activities and require similar written communication and organizational abilities.
    data: Performing Administrative Activities (4.0 importance)
    data: Written Expression ability (4.1 importance)
    data: Administrative knowledge (4.4 importance)
  [knowledge_overlap] Insurance Claims and Policy Processing Clerks (43-9041.00) — confidence:medium
    reasoning: Both roles require understanding of claims processing and financial documentation as evidenced by shared economics and accounting knowledge.
    data: Economics and Accounting knowledge (3.6 importance)
    data: Claims correspondence task
    data: Damage claims preparation task
  [riasec_cluster] Bookkeeping, Accounting, and Auditing Clerks (43-3031.00) — confidence:high
    reasoning: Both occupations share the highly Conventional RIASEC profile, indicating similar work environment preferences and task approaches.
    data: Conventional RIASEC score 6.86
    data: Job Zone 2 classification
    data: Administrative knowledge domain
  [task_similarity] File Clerks (43-4071.00) — confidence:high
    reasoning: Both roles involve extensive record maintenance and filing activities as core job functions.
    data: Maintain files and control records task
    data: Documenting/Recording Information work activity (4.0 importance)
    data: Administrative knowledge (4.4 importance)

--- NORMALIZER SIGNALS ---
  match_keywords   : ['correspondence', 'letters', 'business communication', 'written responses', 'customer inquiries', 'claims processing', 'billing correspondence', 'administrative writing']
  exclude_keywords : ['verbal communication', 'phone support', 'face-to-face', 'sales', 'technical writing']
  title_patterns   : ['*correspondence*', '*letter*', '*communication*', '*claims*', '*authorization*']
  common_variations: ['correspondence clerk', 'correspondence analyst', 'correspondence coordinator', 'correspondence representative', 'claims correspondence clerk', 'commercial correspondent', 'collections correspondent', 'authorization specialist']

total_terms    : 40
top_words      : ['tendency', 'others', 'correspondence', 'equipment', 'principles', 'control', 'records', 'activities', 'objects', 'written', 'procedures', 'includes', 'problems', 'administrative', 'materials', 'ideas', 'services', 'meeting', 'management', 'business']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01521  onet_dimensions      onet_dimensions:100%
others                     38  0.01376  onet_dimensions      onet_dimensions:100%
correspondence             35  0.01267  inference            inference:46%  onet_tasks:31%  dwas:11%
equipment                  23  0.00833  onet_dimensions      onet_dimensions:100%
principles                 16  0.00579  onet_dimensions      onet_dimensions:100%
control                    14  0.00507  onet_dimensions      onet_dimensions:86%  onet_tasks:7%  inference:7%
records                    14  0.00507  onet_tasks           onet_tasks:43%  inference:21%  dwas:14%
activities                 13  0.00471  onet_dimensions      onet_dimensions:69%  inference:15%  onet_tasks:8%
objects                    13  0.00471  onet_dimensions      onet_dimensions:92%  dwas:8%
written                    12  0.00434  onet_dimensions      onet_dimensions:50%  inference:50%
procedures                 12  0.00434  onet_dimensions      onet_dimensions:67%  inference:25%  dwas:8%
includes                   12  0.00434  onet_dimensions      onet_dimensions:100%
problems                   11  0.00398  onet_dimensions      onet_dimensions:82%  onet_tasks:18%
administrative             11  0.00398  inference            inference:55%  onet_dimensions:36%  wikipedia:9%
materials                  11  0.00398  onet_dimensions      onet_dimensions:91%  dwas:9%
ideas                      11  0.00398  onet_dimensions      onet_dimensions:100%
services                   10  0.00362  onet_dimensions      onet_dimensions:60%  inference:30%  dwas:10%
meeting                    10  0.00362  onet_dimensions      onet_dimensions:50%  wikipedia:50%
management                 10  0.00362  onet_dimensions      onet_dimensions:70%  inference:30%
business                   10  0.00362  dwas                 dwas:40%  inference:40%  onet_dimensions:10%
techniques                 10  0.00362  onet_dimensions      onet_dimensions:100%
body                       10  0.00362  onet_dimensions      onet_dimensions:100%
clerk                      10  0.00362  wikipedia            wikipedia:80%  inference:20%
service                     9  0.00326  inference            inference:44%  onet_tasks:22%  onet_dimensions:22%
rules                       9  0.00326  onet_dimensions      onet_dimensions:89%  onet_tasks:11%
attention                   9  0.00326  onet_dimensions      onet_dimensions:67%  inference:22%  wikipedia:11%
problem                     9  0.00326  onet_dimensions      onet_dimensions:78%  inference:22%
resources                   9  0.00326  onet_dimensions      onet_dimensions:100%
needed                      9  0.00326  onet_dimensions      onet_dimensions:78%  dwas:11%  inference:11%
actions                     9  0.00326  onet_dimensions      onet_dimensions:89%  dwas:11%
quickly                     9  0.00326  onet_dimensions      onet_dimensions:100%
orientation                 9  0.00326  onet_dimensions      onet_dimensions:100%
needs                       8  0.00290  onet_dimensions      onet_dimensions:100%
monitoring                  8  0.00290  onet_dimensions      onet_dimensions:100%
customer                    8  0.00290  onet_dimensions      onet_dimensions:50%  inference:50%
standards                   8  0.00290  onet_dimensions      onet_dimensions:100%
human                       8  0.00290  onet_dimensions      onet_dimensions:88%  inference:12%
production                  8  0.00290  onet_dimensions      onet_dimensions:100%
events                      8  0.00290  onet_dimensions      onet_dimensions:100%
performing                  8  0.00290  onet_dimensions      onet_dimensions:100%