[Core] [131% incumbents] Contact housekeeping or maintenance staff when guests report problems.
  DWAs: Report maintenance or equipment problems to appropriate personnel.

[Core] [131% incumbents] Issue room keys and escort instructions to bellhops.
  DWAs: Distribute materials to employees or customers.

[Core] [131% incumbents] Make and confirm reservations.
  DWAs: Make travel, accommodations, or entertainment arrangements for others.

[Core] [131% incumbents] Verify customers' credit, and establish how the customer will pay for the accommodation.
  DWAs: Verify accuracy of financial or transactional data.

[Core] [131% incumbents] Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  DWAs: Maintain financial or account records.

[Core] [131% incumbents] Review accounts and charges with guests during the check out process.
  DWAs: Discuss account status or activity with customers or patrons.

[Core] [131% incumbents] Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  DWAs: Clean facilities or equipment.

[Core] [131% incumbents] Arrange tours, taxis, or restaurant reservations for customers.
  DWAs: Make travel, accommodations, or entertainment arrangements for others.

[Core] [130% incumbents] Keep records of room availability and guests' accounts, manually or using computers.
  DWAs: Maintain financial or account records.

[Core] [130% incumbents] Compute bills, collect payments, and make change for guests.
  DWAs: Calculate costs of goods or services. | Execute sales or other financial transactions. | Collect deposits, payments or fees.

[Core] [130% incumbents] Transmit and receive messages, using telephones or telephone switchboards.
  DWAs: Operate communications equipment or systems.

[Core] [130% incumbents] Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  DWAs: Discuss goods or services information with customers or patrons.

[Core] [130% incumbents] Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  DWAs: Provide information to coworkers.

[Core] [130% incumbents] Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  DWAs: Maintain financial or account records.

[Core] [130% incumbents] Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  DWAs: Arrange food for serving.

[Supplemental] [130% incumbents] Plan, schedule or supervise the work of other employees.
  DWAs: Prepare employee work schedules. | Supervise clerical or administrative personnel.

[Core] [129% incumbents] Greet, register, and assign rooms to guests of hotels or motels.
  DWAs: Greet customers, patrons, or visitors.

[Core] [129% incumbents] Record guest comments or complaints, referring customers to managers as necessary.
  DWAs: Maintain financial or account records. | Refer customers to appropriate personnel.

[Core] [129% incumbents] Date-stamp, sort, and rack incoming mail and messages.
  DWAs: Sort mail.

[Core] [129% incumbents] Deposit guests' valuables in hotel safes or safe-deposit boxes.
  DWAs: Store items.

--- SKILLS ---
  Speaking (imp:3.75 lvl:3.00) — Talking to others to convey information effectively.
  Active Listening (imp:3.38 lvl:3.25) — Giving full attention to what other people are saying, taking time to understand
  Reading Comprehension (imp:3.00 lvl:3.50) — Understanding written sentences and paragraphs in work-related documents.
  Monitoring (imp:3.00 lvl:3.00) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Writing (imp:2.88 lvl:2.88) — Communicating effectively in writing as appropriate for the needs of the audienc
  Critical Thinking (imp:2.88 lvl:3.50) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Active Learning (imp:2.75 lvl:2.25) — Understanding the implications of new information for both current and future pr
  Mathematics (imp:2.62 lvl:2.12) — Using mathematics to solve problems.
  Learning Strategies (imp:2.62 lvl:2.62) — Selecting and using training/instructional methods and procedures appropriate fo
  Science (imp:1.00) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.35 lvl:4.38) — Knowledge of principles and processes for providing customer and personal servic
  English Language (imp:4.19 lvl:4.07) — Knowledge of the structure and content of the English language including the mea
  Public Safety and Security (imp:3.67 lvl:3.14) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Administrative (imp:3.64 lvl:4.23) — Knowledge of administrative and office procedures and systems such as word proce
  Computers and Electronics (imp:3.35 lvl:3.31) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Administration and Management (imp:3.18 lvl:2.81) — Knowledge of business and management principles involved in strategic planning, 
  Mathematics (imp:3.05 lvl:2.98) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Sales and Marketing (imp:2.87 lvl:2.68) — Knowledge of principles and methods for showing, promoting, and selling products
  Economics and Accounting (imp:2.82 lvl:2.71) — Knowledge of economic and accounting principles and practices, the financial mar
  Telecommunications (imp:2.59 lvl:1.11) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Personnel and Human Resources (imp:2.55 lvl:2.03) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Education and Training (imp:2.53 lvl:2.38) — Knowledge of principles and methods for curriculum and training design, teaching
  Communications and Media (imp:2.46 lvl:2.05) — Knowledge of media production, communication, and dissemination techniques and m
  Law and Government (imp:2.31 lvl:1.60) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Psychology (imp:2.16 lvl:1.88) — Knowledge of human behavior and performance; individual differences in ability, 
  Transportation (imp:2.15 lvl:1.74) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Production and Processing (imp:2.06 lvl:1.76) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Mechanical (imp:2.03 lvl:1.62) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Foreign Language (imp:2.03 lvl:1.73) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Engineering and Technology (imp:2.02 lvl:1.39) — Knowledge of the practical application of engineering science and technology. Th
  Chemistry (imp:1.90 lvl:1.72) — Knowledge of the chemical composition, structure, and properties of substances a
  Geography (imp:1.89 lvl:1.61) — Knowledge of principles and methods for describing the features of land, sea, an
  Food Production (imp:1.88 lvl:1.66) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Sociology and Anthropology (imp:1.79 lvl:1.34) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Medicine and Dentistry (imp:1.72 lvl:1.48) — Knowledge of the information and techniques needed to diagnose and treat human i
  Therapy and Counseling (imp:1.69 lvl:1.25) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Philosophy and Theology (imp:1.61 lvl:1.35) — Knowledge of different philosophical systems and religions. This includes their 
  Physics (imp:1.60 lvl:0.56) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Building and Construction (imp:1.47 lvl:0.90) — Knowledge of materials, methods, and the tools involved in the construction or r
  Design (imp:1.41 lvl:0.84) — Knowledge of design techniques, tools, and principles involved in production of 
  History and Archeology (imp:1.37) — Knowledge of historical events and their causes, indicators, and effects on civi
  Biology (imp:1.27) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd
  Fine Arts (imp:1.24) — Knowledge of the theory and techniques required to compose, produce, and perform

--- ABILITIES ---
  Oral Comprehension (imp:3.88 lvl:3.75) — The ability to listen to and understand information and ideas presented through 
  Oral Expression (imp:3.88 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde
  Speech Recognition (imp:3.38 lvl:3.62) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:3.38 lvl:3.25) — The ability to speak clearly so others can understand you.
  Problem Sensitivity (imp:3.25 lvl:3.00) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Near Vision (imp:3.25 lvl:3.50) — The ability to see details at close range (within a few feet of the observer).
  Written Comprehension (imp:3.00 lvl:3.12) — The ability to read and understand information and ideas presented in writing.
  Written Expression (imp:3.00 lvl:3.00) — The ability to communicate information and ideas in writing so others will under
  Deductive Reasoning (imp:3.00 lvl:3.00) — The ability to apply general rules to specific problems to produce answers that 
  Information Ordering (imp:3.00 lvl:3.00) — The ability to arrange things or actions in a certain order or pattern according
  Category Flexibility (imp:3.00 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Fluency of Ideas (imp:2.88 lvl:3.00) — The ability to come up with a number of ideas about a topic (the number of ideas
  Originality (imp:2.88 lvl:2.38) — The ability to come up with unusual or clever ideas about a given topic or situa
  Inductive Reasoning (imp:2.88 lvl:3.00) — The ability to combine pieces of information to form general rules or conclusion
  Selective Attention (imp:2.88 lvl:2.88) — The ability to concentrate on a task over a period of time without being distrac
  Mathematical Reasoning (imp:2.75 lvl:2.00) — The ability to choose the right mathematical methods or formulas to solve a prob
  Number Facility (imp:2.75 lvl:2.38) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Far Vision (imp:2.75 lvl:2.75) — The ability to see details at a distance.
  Finger Dexterity (imp:2.50 lvl:2.00) — The ability to make precisely coordinated movements of the fingers of one or bot
  Flexibility of Closure (imp:2.25 lvl:2.25) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Time Sharing (imp:2.25 lvl:2.25) — The ability to shift back and forth between two or more activities or sources of
  Auditory Attention (imp:2.25 lvl:2.12) — The ability to focus on a single source of sound in the presence of other distra
  Memorization (imp:2.12 lvl:2.50) — The ability to remember information such as words, numbers, pictures, and proced
  Speed of Closure (imp:2.12 lvl:2.12) — The ability to quickly make sense of, combine, and organize information into mea
  Perceptual Speed (imp:2.12 lvl:2.38) — The ability to quickly and accurately compare similarities and differences among
  Arm-Hand Steadiness (imp:2.12 lvl:2.00) — The ability to keep your hand and arm steady while moving your arm or while hold
  Manual Dexterity (imp:2.12 lvl:2.00) — The ability to quickly move your hand, your hand together with your arm, or your
  Trunk Strength (imp:2.12 lvl:2.00) — The ability to use your abdominal and lower back muscles to support part of the 
  Visual Color Discrimination (imp:2.12 lvl:2.00) — The ability to match or detect differences between colors, including shades of c
  Visualization (imp:2.00 lvl:2.12) — The ability to imagine how something will look after it is moved around or when 
  Control Precision (imp:2.00 lvl:1.75) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Hearing Sensitivity (imp:2.00 lvl:1.88) — The ability to detect or tell the differences between sounds that vary in pitch 
  Spatial Orientation (imp:1.75 lvl:0.75) — The ability to know your location in relation to the environment or to know wher
  Static Strength (imp:1.62 lvl:1.00) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Multilimb Coordination (imp:1.50 lvl:0.75) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Explosive Strength (imp:1.50 lvl:0.75) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Dynamic Strength (imp:1.50 lvl:0.88) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Gross Body Equilibrium (imp:1.50 lvl:0.62) — The ability to keep or regain your body balance or stay upright when in an unsta
  Stamina (imp:1.38 lvl:0.50) — The ability to exert yourself physically over long periods of time without getti
  Extent Flexibility (imp:1.38 lvl:0.62) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Gross Body Coordination (imp:1.38 lvl:0.50) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Depth Perception (imp:1.38 lvl:0.50) — The ability to judge which of several objects is closer or farther away from you
  Wrist-Finger Speed (imp:1.25 lvl:0.38) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Response Orientation (imp:1.00) — The ability to choose quickly between two or more movements in response to two o
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Working with Computers (imp:4.55 lvl:3.47) — Using computers and computer systems (including hardware and software) to progra
  Getting Information (imp:4.47 lvl:3.75) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Performing for or Working Directly with the Public (imp:4.41 lvl:4.85) — Performing for people or dealing directly with the public. This includes serving
  Making Decisions and Solving Problems (imp:4.29 lvl:3.85) — Analyzing information and evaluating results to choose the best solution and sol
  Communicating with Supervisors, Peers, or Subordinates (imp:4.24 lvl:3.96) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Resolving Conflicts and Negotiating with Others (imp:4.08 lvl:3.82) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Identifying Objects, Actions, and Events (imp:3.94 lvl:3.49) — Identifying information by categorizing, estimating, recognizing differences or 
  Establishing and Maintaining Interpersonal Relationships (imp:3.91 lvl:4.67) — Developing constructive and cooperative working relationships with others, and m
  Processing Information (imp:3.75 lvl:3.50) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Updating and Using Relevant Knowledge (imp:3.61 lvl:3.70) — Keeping up-to-date technically and applying new knowledge to your job.
  Documenting/Recording Information (imp:3.47 lvl:3.08) — Entering, transcribing, recording, storing, or maintaining information in writte
  Performing Administrative Activities (imp:3.42 lvl:3.17) — Performing day-to-day administrative tasks such as maintaining information files
  Organizing, Planning, and Prioritizing Work (imp:3.37 lvl:3.67) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Selling or Influencing Others (imp:3.31 lvl:3.30) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Communicating with People Outside the Organization (imp:3.30 lvl:3.22) — Communicating with people outside the organization, representing the organizatio
  Coordinating the Work and Activities of Others (imp:3.30 lvl:3.06) — Getting members of a group to work together to accomplish tasks.
  Analyzing Data or Information (imp:3.21 lvl:3.18) — Identifying the underlying principles, reasons, or facts of information by break
  Training and Teaching Others (imp:3.19 lvl:3.11) — Identifying the educational needs of others, developing formal educational or tr
  Assisting and Caring for Others (imp:3.18 lvl:3.36) — Providing personal assistance, medical attention, emotional support, or other pe
  Monitoring Processes, Materials, or Surroundings (imp:3.16 lvl:3.25) — Monitoring and reviewing information from materials, events, or the environment,
  Judging the Qualities of Objects, Services, or People (imp:3.13 lvl:2.88) — Assessing the value, importance, or quality of things or people.
  Evaluating Information to Determine Compliance with Standards (imp:3.11 lvl:2.61) — Using relevant information and individual judgment to determine whether events o
  Coaching and Developing Others (imp:3.06 lvl:3.03) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Developing and Building Teams (imp:3.00 lvl:2.69) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Guiding, Directing, and Motivating Subordinates (imp:2.92 lvl:2.78) — Providing guidance and direction to subordinates, including setting performance 
  Thinking Creatively (imp:2.87 lvl:2.88) — Developing, designing, or creating new applications, ideas, relationships, syste
  Interpreting the Meaning of Information for Others (imp:2.80 lvl:2.26) — Translating or explaining what information means and how it can be used.
  Providing Consultation and Advice to Others (imp:2.70 lvl:2.36) — Providing guidance and expert advice to management or other groups on technical,
  Developing Objectives and Strategies (imp:2.63 lvl:2.52) — Establishing long-range objectives and specifying the strategies and actions to 
  Handling and Moving Objects (imp:2.63 lvl:3.22) — Using hands and arms in handling, installing, positioning, and moving materials,
  Monitoring and Controlling Resources (imp:2.58 lvl:2.57) — Monitoring and controlling resources and overseeing the spending of money.
  Scheduling Work and Activities (imp:2.57 lvl:2.58) — Scheduling events, programs, and activities, as well as the work of others.
  Performing General Physical Activities (imp:2.57 lvl:2.14) — Performing general physical activities includes doing activities that require co
  Inspecting Equipment, Structures, or Materials (imp:2.56 lvl:1.81) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:2.35 lvl:1.74) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Staffing Organizational Units (imp:2.22 lvl:1.84) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Controlling Machines and Processes (imp:1.99 lvl:1.38) — Using either control mechanisms or direct physical activity to operate machines 
  Operating Vehicles, Mechanized Devices, or Equipment (imp:1.72 lvl:0.89) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Repairing and Maintaining Electronic Equipment (imp:1.70 lvl:1.15) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Repairing and Maintaining Mechanical Equipment (imp:1.58 lvl:0.89) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.42) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:4.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Attention to Detail (imp:3.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Dependability (imp:2.53) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Cooperation (imp:2.51) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Social Orientation (imp:2.33) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Attention to Detail (imp:2.02) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Cooperation (imp:2.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Optimism (imp:1.90) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Stress Tolerance (imp:1.80) — A tendency to cope and function effectively in stressful situations at work.
  Empathy (imp:1.74) — A tendency to show concern for others and be sensitive to others' needs and feel
  Integrity (imp:1.73) — A tendency to be honest and ethical at work.
  Self-Control (imp:1.73) — A tendency to remain calm and composed and to manage emotions effectively in res
  Sincerity (imp:1.58) — A tendency to be genuine and sincere in interactions with others at work, withou
  Adaptability (imp:1.38) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence (imp:1.18) — A tendency to believe in one's work-related capabilities and ability to control 
  Initiative (imp:1.10) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Humility (imp:1.06) — A tendency to be modest and humble when interacting with others at work.
  Social Orientation (imp:1.00) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Cautiousness (imp:1.00) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Perseverance (imp:0.93) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Tolerance for Ambiguity (imp:0.74) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Achievement Orientation (imp:0.70) — A tendency to establish and maintain personally challenging work-related goals, 
  Leadership Orientation (imp:0.19) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res
  Innovation (imp:-0.14) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 

--- TRANSFERABLE SKILLS ---
  Social Perceptiveness (imp:3.75 lvl:3.25) — Being aware of others' reactions and understanding why they react as they do.
  Service Orientation (imp:3.62 lvl:3.62) — Actively looking for ways to help people.
  Coordination (imp:3.12 lvl:3.12) — Adjusting actions in relation to others' actions.
  Complex Problem Solving (imp:3.00 lvl:2.75) — Identifying complex problems and reviewing related information to develop and ev
  Judgment and Decision Making (imp:3.00 lvl:2.88) — Considering the relative costs and benefits of potential actions to choose the m
  Time Management (imp:3.00 lvl:3.00) — Managing one's own time and the time of others.
  Management of Personnel Resources (imp:3.00 lvl:3.00) — Motivating, developing, and directing people as they work, identifying the best 
  Persuasion (imp:2.88 lvl:2.88) — Persuading others to change their minds or behavior.
  Negotiation (imp:2.88 lvl:2.88) — Bringing others together and trying to reconcile differences.
  Instructing (imp:2.88 lvl:2.88) — Teaching others how to do something.
  Systems Analysis (imp:2.25 lvl:2.12) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:2.25 lvl:2.25) — Identifying measures or indicators of system performance and the actions needed 
  Operations Monitoring (imp:2.12 lvl:1.50) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Quality Control Analysis (imp:2.00 lvl:1.38) — Conducting tests and inspections of products, services, or processes to evaluate
  Technology Design (imp:1.88 lvl:0.88) — Generating or adapting equipment and technology to serve user needs.
  Programming (imp:1.75 lvl:0.88) — Writing computer programs for various purposes.
  Management of Financial Resources (imp:1.62 lvl:0.88) — Determining how money will be spent to get the work done, and accounting for the
  Troubleshooting (imp:1.38 lvl:0.50) — Determining causes of operating errors and deciding what to do about it.
  Management of Material Resources (imp:1.38 lvl:0.75) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Operation and Control (imp:1.12 lvl:0.12) — Controlling operations of equipment or systems.
  Operations Analysis (imp:1.00) — Analyzing needs and product requirements to create a design.
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 261,420
  annual_median    : $35,070
  annual_pct10     : $27,120
  annual_pct25     : $29,810
  annual_pct75     : $38,100
  annual_pct90     : $45,470
  annual_mean      : $35,550
  hourly_median    : $16.86

--- GEOGRAPHIC DISPERSION ---
  highest_state    : Hawaii ($59,110)
  lowest_state     : Puerto Rico ($23,330)
  dispersion_ratio : 2.534x

--- TOP STATES BY WAGE (53 total) ---
  Accommodation and Food Services          emp:  248,240  median: $  35,000
  Arts, Entertainment, and Recreation      emp:    2,760  median: $  36,600
  Administrative and Support and Waste Management and Remediation Services emp:    1,360  median: $  36,480
  Other Services (except Public Administration) emp:    1,160  median: $  38,900
  Management of Companies and Enterprises  emp:      600  median: $  40,590
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:      550  median: $  32,890
  Educational Services                     emp:      350  median: $  37,560
  Health Care and Social Assistance        emp:      250  median: $  49,980
  Professional, Scientific, and Technical Services emp:      230  median: $  34,000
  Transportation and Warehousing           emp:       90  median: $  36,610

--- TOP INDUSTRIES BY EMPLOYMENT (10 total) ---
  Accommodation and Food Services          emp:  248,240  median: $  35,000
  Arts, Entertainment, and Recreation      emp:    2,760  median: $  36,600
  Administrative and Support and Waste Management and Remediation Services emp:    1,360  median: $  36,480
  Other Services (except Public Administration) emp:    1,160  median: $  38,900
  Management of Companies and Enterprises  emp:      600  median: $  40,590
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:      550  median: $  32,890
  Educational Services                     emp:      350  median: $  37,560
  Health Care and Social Assistance        emp:      250  median: $  49,980
  Professional, Scientific, and Technical Services emp:      230  median: $  34,000
  Transportation and Warehousing           emp:       90  median: $  36,610

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:25:43.186641Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: One Big Beautiful Bill Act (similarity: 0.2581)
  URL: https://en.wikipedia.org/wiki/One_Big_Beautiful_Bill_Act
  QID: Q134500668
  Extract: The One Big Beautiful Bill Act (OBBBA) or the Big Beautiful Bill, is a U.S. federal statute passed by the 119th United States Congress containing tax and spending policies that form the core of President Donald Trump's second-term agenda. The bill was signed into law by Trump on July 4, 2025. Althou

  Title: Motel 6 (similarity: 0.2791)
  URL: https://en.wikipedia.org/wiki/Motel_6
  QID: Q2188884
  Extract: Motel 6 is an American chain of motels with locations in the United States and Canada. The chain was founded in Santa Barbara, California, in 1962 by William W. Becker and Paul Greene, and derives its name from the fact that rooms initially cost $6 USD. Motel 6 also operates Studio 6, a chain of ext

  Title: Hotel (similarity: 0.2439)
  URL: https://en.wikipedia.org/wiki/Hotel
  QID: Q27686
  Extract: A hotel is an establishment that provides paid lodging on a short-term basis. Facilities provided inside a hotel room may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a refrigerator, and other kitchen facilities, upholstered chairs

  Title: Hotel Impossible (similarity: 0.4615)
  URL: https://en.wikipedia.org/wiki/Hotel_Impossible
  QID: Q5911599
  Extract: Hotel Impossible is a reality television series from Travel Channel in which struggling non-chain hotels received an extensive makeover by veteran hotel operator and hospitality expert Anthony Melchiorri and his team. The show premiered on April 9, 2012, and ended on November 13, 2017. After airing 

  Title: Glass Pool Inn (similarity: 0.1600)
  URL: https://en.wikipedia.org/wiki/Glass_Pool_Inn
  QID: Q29075724
  Extract: Glass Pool Inn was a motel located on the Las Vegas Strip in Paradise, Nevada. It initially opened as the Mirage Motel in 1952. An above-ground swimming pool was added in 1955, and included large porthole windows that allowed outsiders to peer inside. The motel became well known for its pool, which 

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Rich O*NET data with comprehensive task descriptions, skills, and work activities provides strong foundation for analysis. Clear industry employment patterns and wage data from BLS OEWS strengthen market intelligence accuracy.
inferred_at          : 2026-06-03T22:24:00.558734+00:00
tokens_input         : 4,552
tokens_output        : 4,241
cost_usd             : $0.045466
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No exact Wikipedia match exists for this specific occupation, though related hospitality concepts like hotels and motels provide industry context. The role represents a specialized customer service function within the broader hospitality sector.

--- PROSE FIELDS ---

ROLE SUMMARY:
Hotel, motel, and resort desk clerks serve as the primary point of contact for guests, handling check-ins, reservations, payments, and guest services through computer systems and face-to-face interactions. They coordinate with housekeeping and maintenance staff to address guest needs and maintain accurate records of room availability and guest accounts. This customer service role requires strong communication skills and attention to detail while working in a fast-paced hospitality environment.

DAY IN THE LIFE:
A typical day begins with checking overnight reports and preparing for morning check-outs, reviewing guest accounts and processing payments while ensuring all charges are accurate. Throughout the day, clerks make and confirm reservations using property management software, assign rooms to incoming guests, and issue key cards while explaining hotel amenities and policies. They frequently coordinate with housekeeping when guests report maintenance issues, arrange external services like restaurant reservations or transportation, and handle guest complaints or special requests. Evening shifts often involve night audit procedures, posting daily charges to guest accounts, and maintaining lobby areas by restocking supplies and ensuring common spaces remain presentable.

WHO THRIVES:
Individuals who excel in this role typically have strong social orientation and enjoy helping people, as evidenced by the high importance of service orientation and social perceptiveness skills. They must be highly dependable and detail-oriented, capable of managing multiple tasks simultaneously while maintaining accuracy in financial transactions and record-keeping. The role suits people who are comfortable with technology and can quickly learn property management systems, while also possessing strong verbal communication skills to interact effectively with diverse guests and resolve conflicts diplomatically. Those who thrive often have a natural ability to remain calm under pressure and can switch between routine administrative tasks and complex problem-solving as situations arise.

CAREER ENTRY:
Most positions require only a high school diploma, with 75% of workers having this level of education and another 10.8% having some college coursework. Employers typically provide on-the-job training for property management software and specific hotel procedures, though prior customer service experience is often preferred. Basic computer literacy and strong English language skills are essential, along with the ability to handle cash transactions and basic mathematical calculations.

CAREER TRAJECTORY:
Front desk experience provides a foundation for advancement to supervisory roles such as front office manager or guest services manager within the hospitality industry. Many clerks transition to concierge positions, lodging management roles, or specialized areas like revenue management and sales coordination. The customer service and administrative skills developed are also transferable to other service industries, including airline reservations, rental car agencies, and general business reception roles.

MARKET INTELLIGENCE:
The occupation employs 261,420 workers nationally with a median annual wage of $35,070 according to BLS OEWS May 2025, ranging from $27,120 at the 10th percentile to $45,470 at the 90th percentile. Geographic wage variation is substantial, with Hawaii offering the highest wages at $59,110 compared to Puerto Rico's lowest at $23,330, representing a 2.53x ratio that reflects regional tourism markets and cost of living differences. Employment is heavily concentrated in accommodation and food services (248,240 workers), with smaller numbers in entertainment venues and administrative services. The hospitality industry's cyclical nature creates seasonal employment patterns in tourist destinations, while urban business districts offer more stable year-round opportunities.

AUTOMATION OUTLOOK:
Core activities like working with computers and performing financial transactions are increasingly automated through advanced property management systems and mobile check-in technologies. However, the high importance of direct public interaction (4.8 level) and conflict resolution skills suggests continued human demand for complex guest services and problem-solving situations that require emotional intelligence and cultural sensitivity.

--- REASONED EDGES ---
  [task_similarity] Receptionists and Information Clerks (43-4171.00) — confidence:high
    reasoning: Both roles involve greeting visitors, managing appointments/reservations, and handling basic administrative tasks with similar computer and communication skill requirements.
    data: Speaking (3.8 vs 3.4)
    data: Active Listening (3.4 vs 3.2)
    data: Customer Service knowledge (4.3 vs 4.2)
  [skill_overlap] Counter and Rental Clerks (41-2021.00) — confidence:high
    reasoning: Shared emphasis on customer service, payment processing, and reservation systems with overlapping mathematics and computer skills.
    data: Mathematics skill (2.6)
    data: Working with Computers (4.5)
    data: Customer Service knowledge (4.3)
  [riasec_cluster] Concierges (39-6012.00) — confidence:high
    reasoning: Both exhibit conventional-social RIASEC profiles emphasizing customer service and administrative organization within hospitality settings.
    data: C:5.72, S:4.49 RIASEC
    data: Hospitality industry
    data: Guest services focus
  [career_pathway] Lodging Managers (11-9081.00) — confidence:medium
    reasoning: Natural progression pathway as desk clerks gain experience and advance to supervisory roles managing front office operations.
    data: Same industry sector
    data: Administrative knowledge overlap
    data: Guest services experience
  [transferable_skill] Reservation and Transportation Ticket Agents and Travel Clerks (43-4181.00) — confidence:medium
    reasoning: Similar reservation management, customer service, and payment processing skills transfer between hospitality and travel industries.
    data: Reservation systems
    data: Customer service (4.3)
    data: Payment processing tasks

--- NORMALIZER SIGNALS ---
  match_keywords   : ['front desk', 'hotel clerk', 'guest services', 'check-in', 'reservations', 'hospitality', 'motel', 'resort']
  exclude_keywords : ['management', 'supervisor', 'housekeeping', 'bellhop', 'concierge']
  title_patterns   : ['Front Desk', 'Desk Clerk', 'Guest Service', 'Hotel Clerk', 'Front Office']
  common_variations: ['Front Desk Agent', 'Guest Service Representative', 'Hotel Receptionist', 'Front Office Clerk', 'Desk Attendant', 'Guest Service Agent', 'Front Desk Associate', 'Hotel Front Desk']

total_terms    : 40
top_words      : ['tendency', 'others', 'equipment', 'services', 'principles', 'management', 'guests', 'hotel', 'guest', 'includes', 'control', 'objects', 'problems', 'customers', 'activities', 'financial', 'materials', 'ideas', 'orientation', 'procedures']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01434  onet_dimensions      onet_dimensions:100%
others                     40  0.01366  onet_dimensions      onet_dimensions:95%  dwas:5%
equipment                  27  0.00922  onet_dimensions      onet_dimensions:85%  dwas:11%  wikipedia:4%
services                   17  0.00581  onet_dimensions      onet_dimensions:35%  inference:35%  dwas:12%
principles                 16  0.00546  onet_dimensions      onet_dimensions:100%
management                 13  0.00444  onet_dimensions      onet_dimensions:54%  inference:46%
guests                     12  0.00410  onet_tasks           onet_tasks:50%  inference:33%  onet_dimensions:8%
hotel                      12  0.00410  wikipedia            wikipedia:58%  inference:25%  onet_tasks:17%
guest                      12  0.00410  inference            inference:67%  onet_tasks:17%  wikipedia:17%
includes                   12  0.00410  onet_dimensions      onet_dimensions:100%
control                    12  0.00410  onet_dimensions      onet_dimensions:100%
objects                    12  0.00410  onet_dimensions      onet_dimensions:100%
problems                   11  0.00376  onet_dimensions      onet_dimensions:82%  onet_tasks:9%  dwas:9%
customers                  11  0.00376  dwas                 dwas:45%  onet_tasks:27%  onet_dimensions:27%
activities                 11  0.00376  onet_dimensions      onet_dimensions:82%  onet_tasks:9%  inference:9%
financial                  11  0.00376  dwas                 dwas:55%  onet_dimensions:27%  inference:18%
materials                  11  0.00376  onet_dimensions      onet_dimensions:91%  dwas:9%
ideas                      11  0.00376  onet_dimensions      onet_dimensions:100%
orientation                11  0.00376  onet_dimensions      onet_dimensions:82%  inference:18%
procedures                 10  0.00342  onet_dimensions      onet_dimensions:80%  inference:20%
techniques                 10  0.00342  onet_dimensions      onet_dimensions:100%
quickly                    10  0.00342  onet_dimensions      onet_dimensions:90%  inference:10%
body                       10  0.00342  onet_dimensions      onet_dimensions:100%
customer                    9  0.00307  onet_dimensions      onet_dimensions:44%  inference:44%  onet_tasks:11%
service                     9  0.00307  inference            inference:67%  onet_dimensions:22%  onet_tasks:11%
hotels                      9  0.00307  wikipedia            wikipedia:78%  onet_tasks:11%  inference:11%
needs                       9  0.00307  onet_dimensions      onet_dimensions:89%  inference:11%
problem                     9  0.00307  onet_dimensions      onet_dimensions:78%  inference:22%
resources                   9  0.00307  onet_dimensions      onet_dimensions:100%
production                  9  0.00307  onet_dimensions      onet_dimensions:89%  wikipedia:11%
performing                  9  0.00307  onet_dimensions      onet_dimensions:89%  inference:11%
maintenance                 8  0.00273  onet_dimensions      onet_dimensions:50%  inference:25%  onet_tasks:12%
room                        8  0.00273  wikipedia            wikipedia:62%  onet_tasks:25%  inference:12%
computers                   8  0.00273  onet_dimensions      onet_dimensions:50%  onet_tasks:25%  wikipedia:12%
monitoring                  8  0.00273  onet_dimensions      onet_dimensions:100%
rules                       8  0.00273  onet_dimensions      onet_dimensions:100%
quality                     8  0.00273  onet_dimensions      onet_dimensions:75%  wikipedia:25%
standards                   8  0.00273  onet_dimensions      onet_dimensions:100%
administrative              8  0.00273  onet_dimensions      onet_dimensions:50%  inference:38%  dwas:12%
human                       8  0.00273  onet_dimensions      onet_dimensions:88%  inference:12%