[Core] [55% incumbents] Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
  DWAs: Answer telephones to direct calls or provide information.

[Core] [55% incumbents] Assist individuals in filling out applications or questionnaires.
  DWAs: Assist individuals with paperwork.

[Core] [55% incumbents] Meet with supervisor daily to submit completed assignments and discuss progress.
  DWAs: Confer with coworkers to coordinate work activities.

[Core] [54% incumbents] Review data obtained from interview for completeness and accuracy.
  DWAs: Check data for recording errors.

[Core] [54% incumbents] Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  DWAs: Interview employees, customers, or others to collect information.

[Core] [54% incumbents] Supervise or train other staff members.
  DWAs: Supervise clerical or administrative personnel.

[Supplemental] [54% incumbents] Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  DWAs: Interview employees, customers, or others to collect information.

[Core] [53% incumbents] Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
  DWAs: Collect deposits, payments or fees.

[Core] [53% incumbents] Prepare reports to provide answers in response to specific problems.
  DWAs: Prepare research or technical reports.

[Supplemental] [53% incumbents] Locate and list addresses and households.
  DWAs: Obtain personal or financial information about customers or applicants.

[Supplemental] [53% incumbents] Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
  DWAs: Compile data or documentation. | Analyze operational or research data.

[Supplemental] [53% incumbents] Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
  DWAs: Explain regulations, policies, or procedures.

[Core] [52% incumbents] Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  DWAs: Interview employees, customers, or others to collect information.

[Core] [52% incumbents] Identify and report problems in obtaining valid data.
  DWAs: Resolve operational performance problems.

[Core] [52% incumbents] Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  DWAs: Verify accuracy of financial or transactional data. | Negotiate financial arrangements.

[Core] [52% incumbents] Compile, record, and code results or data from interview or survey, using computer or specified form.
  DWAs: Compile data or documentation. | Code data or other information.

--- SKILLS ---
  Active Listening (imp:4.00 lvl:4.00) — Giving full attention to what other people are saying, taking time to understand
  Speaking (imp:3.88 lvl:4.00) — Talking to others to convey information effectively.
  Reading Comprehension (imp:3.50 lvl:3.62) — Understanding written sentences and paragraphs in work-related documents.
  Writing (imp:3.25 lvl:3.38) — Communicating effectively in writing as appropriate for the needs of the audienc
  Critical Thinking (imp:3.25 lvl:3.25) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Monitoring (imp:3.00 lvl:3.12) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Active Learning (imp:2.88 lvl:3.00) — Understanding the implications of new information for both current and future pr
  Learning Strategies (imp:2.88 lvl:2.88) — Selecting and using training/instructional methods and procedures appropriate fo
  Mathematics (imp:2.25 lvl:2.12) — Using mathematics to solve problems.
  Science (imp:1.00) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.48 lvl:5.69) — Knowledge of principles and processes for providing customer and personal servic
  English Language (imp:3.72 lvl:3.60) — Knowledge of the structure and content of the English language including the mea
  Administrative (imp:3.69 lvl:5.10) — Knowledge of administrative and office procedures and systems such as word proce
  Computers and Electronics (imp:3.47 lvl:4.53) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Mathematics (imp:3.26 lvl:3.60) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Administration and Management (imp:3.08 lvl:3.23) — Knowledge of business and management principles involved in strategic planning, 
  Communications and Media (imp:2.69 lvl:2.39) — Knowledge of media production, communication, and dissemination techniques and m
  Personnel and Human Resources (imp:2.54 lvl:2.44) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Therapy and Counseling (imp:2.54 lvl:2.41) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Public Safety and Security (imp:2.50 lvl:2.17) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Law and Government (imp:2.47 lvl:2.17) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Education and Training (imp:2.45 lvl:2.48) — Knowledge of principles and methods for curriculum and training design, teaching
  Economics and Accounting (imp:2.42 lvl:1.46) — Knowledge of economic and accounting principles and practices, the financial mar
  Telecommunications (imp:2.29) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Psychology (imp:2.21 lvl:3.79) — Knowledge of human behavior and performance; individual differences in ability, 
  Sociology and Anthropology (imp:1.92 lvl:1.61) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Foreign Language (imp:1.87) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Medicine and Dentistry (imp:1.86 lvl:1.77) — Knowledge of the information and techniques needed to diagnose and treat human i
  Philosophy and Theology (imp:1.60) — Knowledge of different philosophical systems and religions. This includes their 
  Sales and Marketing (imp:1.59) — Knowledge of principles and methods for showing, promoting, and selling products
  Transportation (imp:1.50) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Production and Processing (imp:1.43) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Geography (imp:1.37 lvl:0.98) — Knowledge of principles and methods for describing the features of land, sea, an
  Fine Arts (imp:1.33) — Knowledge of the theory and techniques required to compose, produce, and perform
  Engineering and Technology (imp:1.17) — Knowledge of the practical application of engineering science and technology. Th
  Design (imp:1.16) — Knowledge of design techniques, tools, and principles involved in production of 
  Chemistry (imp:1.15) — Knowledge of the chemical composition, structure, and properties of substances a
  Mechanical (imp:1.09) — Knowledge of machines and tools, including their designs, uses, repair, and main
  History and Archeology (imp:1.00) — Knowledge of historical events and their causes, indicators, and effects on civi

--- ABILITIES ---
  Oral Expression (imp:4.00 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde
  Oral Comprehension (imp:3.88 lvl:3.88) — The ability to listen to and understand information and ideas presented through 
  Speech Recognition (imp:3.88 lvl:4.00) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:3.88 lvl:4.00) — The ability to speak clearly so others can understand you.
  Written Comprehension (imp:3.50 lvl:3.88) — The ability to read and understand information and ideas presented in writing.
  Written Expression (imp:3.38 lvl:3.38) — The ability to communicate information and ideas in writing so others will under
  Information Ordering (imp:3.38 lvl:3.12) — The ability to arrange things or actions in a certain order or pattern according
  Near Vision (imp:3.38 lvl:3.75) — The ability to see details at close range (within a few feet of the observer).
  Problem Sensitivity (imp:3.25 lvl:3.12) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Deductive Reasoning (imp:3.25 lvl:3.25) — The ability to apply general rules to specific problems to produce answers that 
  Inductive Reasoning (imp:3.25 lvl:3.12) — The ability to combine pieces of information to form general rules or conclusion
  Selective Attention (imp:3.25 lvl:3.00) — The ability to concentrate on a task over a period of time without being distrac
  Category Flexibility (imp:3.12 lvl:3.12) — The ability to generate or use different sets of rules for combining or grouping
  Originality (imp:2.50 lvl:2.25) — The ability to come up with unusual or clever ideas about a given topic or situa
  Fluency of Ideas (imp:2.38 lvl:2.25) — The ability to come up with a number of ideas about a topic (the number of ideas
  Mathematical Reasoning (imp:2.25 lvl:2.12) — The ability to choose the right mathematical methods or formulas to solve a prob
  Number Facility (imp:2.25 lvl:2.25) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Memorization (imp:2.25 lvl:2.38) — The ability to remember information such as words, numbers, pictures, and proced
  Flexibility of Closure (imp:2.25 lvl:2.50) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Time Sharing (imp:2.25 lvl:2.12) — The ability to shift back and forth between two or more activities or sources of
  Far Vision (imp:2.25 lvl:2.12) — The ability to see details at a distance.
  Speed of Closure (imp:2.12 lvl:2.38) — The ability to quickly make sense of, combine, and organize information into mea
  Visualization (imp:2.12 lvl:1.25) — The ability to imagine how something will look after it is moved around or when 
  Auditory Attention (imp:2.12 lvl:2.00) — The ability to focus on a single source of sound in the presence of other distra
  Perceptual Speed (imp:2.00 lvl:2.25) — The ability to quickly and accurately compare similarities and differences among
  Arm-Hand Steadiness (imp:2.00 lvl:1.12) — The ability to keep your hand and arm steady while moving your arm or while hold
  Manual Dexterity (imp:2.00 lvl:1.00) — The ability to quickly move your hand, your hand together with your arm, or your
  Finger Dexterity (imp:2.00 lvl:1.75) — The ability to make precisely coordinated movements of the fingers of one or bot
  Control Precision (imp:2.00 lvl:1.00) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Visual Color Discrimination (imp:2.00 lvl:1.75) — The ability to match or detect differences between colors, including shades of c
  Hearing Sensitivity (imp:2.00 lvl:2.00) — The ability to detect or tell the differences between sounds that vary in pitch 
  Trunk Strength (imp:1.62 lvl:0.88) — The ability to use your abdominal and lower back muscles to support part of the 
  Glare Sensitivity (imp:1.50 lvl:0.62) — The ability to see objects in the presence of a glare or bright lighting.
  Wrist-Finger Speed (imp:1.38 lvl:0.50) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Multilimb Coordination (imp:1.12 lvl:0.12) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Response Orientation (imp:1.12 lvl:0.12) — The ability to choose quickly between two or more movements in response to two o
  Dynamic Strength (imp:1.12 lvl:0.25) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Depth Perception (imp:1.12 lvl:0.12) — The ability to judge which of several objects is closer or farther away from you
  Spatial Orientation (imp:1.00) — The ability to know your location in relation to the environment or to know wher
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Static Strength (imp:1.00) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Explosive Strength (imp:1.00) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Stamina (imp:1.00) — The ability to exert yourself physically over long periods of time without getti
  Extent Flexibility (imp:1.00) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Gross Body Coordination (imp:1.00) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:1.00) — The ability to keep or regain your body balance or stay upright when in an unsta
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Working with Computers (imp:4.93 lvl:4.02) — Using computers and computer systems (including hardware and software) to progra
  Communicating with Supervisors, Peers, or Subordinates (imp:4.62 lvl:4.64) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Evaluating Information to Determine Compliance with Standards (imp:4.47 lvl:5.31) — Using relevant information and individual judgment to determine whether events o
  Getting Information (imp:4.40 lvl:5.10) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Documenting/Recording Information (imp:4.38 lvl:4.66) — Entering, transcribing, recording, storing, or maintaining information in writte
  Performing Administrative Activities (imp:4.38 lvl:4.42) — Performing day-to-day administrative tasks such as maintaining information files
  Establishing and Maintaining Interpersonal Relationships (imp:4.36 lvl:5.36) — Developing constructive and cooperative working relationships with others, and m
  Organizing, Planning, and Prioritizing Work (imp:4.35 lvl:5.09) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Making Decisions and Solving Problems (imp:4.32 lvl:5.13) — Analyzing information and evaluating results to choose the best solution and sol
  Processing Information (imp:4.30 lvl:4.81) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Analyzing Data or Information (imp:4.22 lvl:4.77) — Identifying the underlying principles, reasons, or facts of information by break
  Performing for or Working Directly with the Public (imp:4.22 lvl:4.33) — Performing for people or dealing directly with the public. This includes serving
  Communicating with People Outside the Organization (imp:4.21 lvl:4.73) — Communicating with people outside the organization, representing the organizatio
  Updating and Using Relevant Knowledge (imp:4.19 lvl:4.59) — Keeping up-to-date technically and applying new knowledge to your job.
  Resolving Conflicts and Negotiating with Others (imp:3.94 lvl:3.80) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Developing Objectives and Strategies (imp:3.90 lvl:3.82) — Establishing long-range objectives and specifying the strategies and actions to 
  Training and Teaching Others (imp:3.86 lvl:4.92) — Identifying the educational needs of others, developing formal educational or tr
  Judging the Qualities of Objects, Services, or People (imp:3.81 lvl:4.29) — Assessing the value, importance, or quality of things or people.
  Identifying Objects, Actions, and Events (imp:3.70 lvl:4.37) — Identifying information by categorizing, estimating, recognizing differences or 
  Assisting and Caring for Others (imp:3.68 lvl:4.27) — Providing personal assistance, medical attention, emotional support, or other pe
  Developing and Building Teams (imp:3.67 lvl:3.68) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Coaching and Developing Others (imp:3.60 lvl:4.38) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Interpreting the Meaning of Information for Others (imp:3.57 lvl:3.88) — Translating or explaining what information means and how it can be used.
  Coordinating the Work and Activities of Others (imp:3.55 lvl:3.80) — Getting members of a group to work together to accomplish tasks.
  Providing Consultation and Advice to Others (imp:3.34 lvl:4.04) — Providing guidance and expert advice to management or other groups on technical,
  Guiding, Directing, and Motivating Subordinates (imp:3.32 lvl:4.11) — Providing guidance and direction to subordinates, including setting performance 
  Scheduling Work and Activities (imp:3.19 lvl:3.88) — Scheduling events, programs, and activities, as well as the work of others.
  Thinking Creatively (imp:3.15 lvl:3.32) — Developing, designing, or creating new applications, ideas, relationships, syste
  Monitoring Processes, Materials, or Surroundings (imp:3.11 lvl:3.58) — Monitoring and reviewing information from materials, events, or the environment,
  Staffing Organizational Units (imp:3.11 lvl:3.09) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Monitoring and Controlling Resources (imp:2.99 lvl:3.10) — Monitoring and controlling resources and overseeing the spending of money.
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:2.56 lvl:2.40) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Performing General Physical Activities (imp:2.35 lvl:1.75) — Performing general physical activities includes doing activities that require co
  Inspecting Equipment, Structures, or Materials (imp:2.28 lvl:1.70) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Repairing and Maintaining Electronic Equipment (imp:2.09 lvl:2.20) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Operating Vehicles, Mechanized Devices, or Equipment (imp:2.05 lvl:2.06) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Handling and Moving Objects (imp:1.98 lvl:1.55) — Using hands and arms in handling, installing, positioning, and moving materials,
  Selling or Influencing Others (imp:1.95 lvl:1.95) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Repairing and Maintaining Mechanical Equipment (imp:1.92 lvl:1.65) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Controlling Machines and Processes (imp:1.91 lvl:1.50) — Using either control mechanisms or direct physical activity to operate machines 
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.64) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:4.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Attention to Detail (imp:3.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Social Orientation (imp:2.22) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Attention to Detail (imp:2.19) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Dependability (imp:2.16) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Cooperation (imp:2.14) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Cooperation (imp:2.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Integrity (imp:1.73) — A tendency to be honest and ethical at work.
  Sincerity (imp:1.44) — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy (imp:1.43) — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism (imp:1.42) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Self-Control (imp:1.37) — A tendency to remain calm and composed and to manage emotions effectively in res
  Stress Tolerance (imp:1.02) — A tendency to cope and function effectively in stressful situations at work.
  Social Orientation (imp:1.00) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Cautiousness (imp:1.00) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Self-Confidence (imp:0.97) — A tendency to believe in one's work-related capabilities and ability to control 
  Adaptability (imp:0.95) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Perseverance (imp:0.88) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Humility (imp:0.78) — A tendency to be modest and humble when interacting with others at work.
  Achievement Orientation (imp:0.73) — A tendency to establish and maintain personally challenging work-related goals, 
  Initiative (imp:0.72) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Leadership Orientation (imp:0.47) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Tolerance for Ambiguity (imp:0.29) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Intellectual Curiosity (imp:0.10) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res
  Innovation (imp:-0.26) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 

--- TRANSFERABLE SKILLS ---
  Social Perceptiveness (imp:3.38 lvl:3.25) — Being aware of others' reactions and understanding why they react as they do.
  Service Orientation (imp:3.25 lvl:3.25) — Actively looking for ways to help people.
  Time Management (imp:3.25 lvl:3.25) — Managing one's own time and the time of others.
  Complex Problem Solving (imp:3.12 lvl:3.12) — Identifying complex problems and reviewing related information to develop and ev
  Coordination (imp:3.00 lvl:3.00) — Adjusting actions in relation to others' actions.
  Persuasion (imp:3.00 lvl:3.12) — Persuading others to change their minds or behavior.
  Negotiation (imp:3.00 lvl:3.12) — Bringing others together and trying to reconcile differences.
  Instructing (imp:2.88 lvl:2.88) — Teaching others how to do something.
  Management of Personnel Resources (imp:2.88 lvl:2.88) — Motivating, developing, and directing people as they work, identifying the best 
  Judgment and Decision Making (imp:2.62 lvl:2.75) — Considering the relative costs and benefits of potential actions to choose the m
  Systems Analysis (imp:2.25 lvl:2.25) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:2.12 lvl:2.25) — Identifying measures or indicators of system performance and the actions needed 
  Operations Monitoring (imp:2.00 lvl:1.12) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Operations Analysis (imp:1.88 lvl:1.62) — Analyzing needs and product requirements to create a design.
  Programming (imp:1.88 lvl:1.12) — Writing computer programs for various purposes.
  Management of Financial Resources (imp:1.50 lvl:0.88) — Determining how money will be spent to get the work done, and accounting for the
  Management of Material Resources (imp:1.50 lvl:0.88) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Technology Design (imp:1.25 lvl:0.38) — Generating or adapting equipment and technology to serve user needs.
  Quality Control Analysis (imp:1.12 lvl:0.12) — Conducting tests and inspections of products, services, or processes to evaluate
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Operation and Control (imp:1.00) — Controlling operations of equipment or systems.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Troubleshooting (imp:1.00) — Determining causes of operating errors and deciding what to do about it.
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 148,060
  annual_median    : $45,920
  annual_pct10     : $33,900
  annual_pct25     : $38,330
  annual_pct75     : $53,090
  annual_pct90     : $62,810
  annual_mean      : $47,240
  hourly_median    : $22.08

--- GEOGRAPHIC DISPERSION ---
  highest_state    : California ($56,880)
  lowest_state     : Puerto Rico ($22,810)
  dispersion_ratio : 2.494x

--- TOP STATES BY WAGE (51 total) ---
  Health Care and Social Assistance        emp:   98,990  median: $  46,270
  Professional, Scientific, and Technical Services emp:   16,470  median: $  37,640
  Educational Services                     emp:   14,060  median: $  49,940
  Administrative and Support and Waste Management and Remediation Services emp:    6,200  median: $  42,310
  Management of Companies and Enterprises  emp:    4,660  median: $  48,340
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:    2,660  median: $  44,450
  Other Services (except Public Administration) emp:    1,780  median: $  46,640
  Finance and Insurance                    emp:    1,730  median: $  49,390
  Retail Trade                             emp:      290  median: $  46,490
  Real Estate and Rental and Leasing       emp:      260  median: $  47,350

--- TOP INDUSTRIES BY EMPLOYMENT (13 total) ---
  Health Care and Social Assistance        emp:   98,990  median: $  46,270
  Professional, Scientific, and Technical Services emp:   16,470  median: $  37,640
  Educational Services                     emp:   14,060  median: $  49,940
  Administrative and Support and Waste Management and Remediation Services emp:    6,200  median: $  42,310
  Management of Companies and Enterprises  emp:    4,660  median: $  48,340
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:    2,660  median: $  44,450
  Other Services (except Public Administration) emp:    1,780  median: $  46,640
  Finance and Insurance                    emp:    1,730  median: $  49,390
  Retail Trade                             emp:      290  median: $  46,490
  Real Estate and Rental and Leasing       emp:      260  median: $  47,350

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:25:55.221566Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Women in the United States (similarity: 0.2090)
  URL: https://en.wikipedia.org/wiki/Women_in_the_United_States
  QID: Q17514041
  Extract: The legal status of women in the United States has advanced significantly over the past two centuries, but not yet equal to that of men in comparison to other high-income democracies.

  Title: National Eligibility cum Entrance Test (Undergraduate) (similarity: 0.4000)
  URL: https://en.wikipedia.org/wiki/National_Eligibility_cum_Entrance_Test_(Undergraduate)
  QID: Q17077785
  Extract: The National Eligibility cum Entrance Test (Undergraduate) or NEET (UG) (pronunciation: "neat"), formerly known as the All India Pre-Medical Test (AIPMT), is an Indian nationwide entrance examination conducted by the National Testing Agency (NTA) for admission in undergraduate medical programs. Bein

  Title: Student loans and grants in the United Kingdom (similarity: 0.2299)
  URL: https://en.wikipedia.org/wiki/Student_loans_and_grants_in_the_United_Kingdom
  QID: Q7627861
  Extract: 

Student loans and grants in the United Kingdom are financial instruments offered to students to fund their study. The loans in use today are income contingent, meaning that the repayment amounts vary depending on the income of the borrower. They are also written off after a set period, depending o

  Title: Survivor 47 (similarity: 0.1923)
  URL: https://en.wikipedia.org/wiki/Survivor_47
  QID: Q128303748
  Extract: Survivor 47 is the forty-seventh season of the American competitive reality television series Survivor. It premiered on September 18, 2024, on CBS in the United States, and is the fifteenth consecutive season to be filmed in the Mamanuca Islands in Fiji. The season ended on December 18, 2024, when R

  Title: Israel (similarity: 0.1702)
  URL: https://en.wikipedia.org/wiki/Israel
  QID: Q801
  Extract: Israel, officially the State of Israel, is a country in the Southern Levant region of West Asia. It is bordered by Lebanon to the north, Syria to the northeast, Jordan to the east, and Egypt to the southwest. Israel's western coast lies on the Mediterranean Sea, its southern tip reaches the Red Sea,

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Strong confidence based on comprehensive O*NET data including detailed work activities, skills, and industry employment statistics. The role definition is clear and well-documented across multiple data dimensions.
inferred_at          : 2026-06-03T22:24:55.485994+00:00
tokens_input         : 4,641
tokens_output        : 4,148
cost_usd             : $0.045398
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No direct Wikipedia match found for this occupation. The closest semantic match was National Eligibility cum Entrance Test, which relates to educational admissions but not the broader interviewing profession covered by this SOC code.

--- PROSE FIELDS ---

ROLE SUMMARY:
Interviewers gather information from individuals through telephone, mail, or in-person interviews to complete forms, applications, and questionnaires. They ask specific questions, record responses accurately, and help people navigate paperwork requirements. These professionals serve as the human interface between organizations and their clients, ensuring data collection is thorough and compliant with standards.

DAY IN THE LIFE:
A typical day involves conducting structured interviews via phone or in person to collect information for applications or surveys. They review completed forms for accuracy and completeness, identifying inconsistencies that require follow-up questioning. Much of their time is spent working with computer systems to document responses and maintain records. They assist patients or clients with questions about procedures, handle telephone inquiries, and coordinate with supervisors to discuss progress on assignments. Administrative tasks include preparing reports, maintaining staff records, and sometimes billing or collecting payments.

WHO THRIVES:
Success in this role requires strong interpersonal skills and genuine interest in helping others navigate complex processes. The high Conventional RIASEC score indicates individuals who prefer structured, detail-oriented work environments with clear procedures. Strong oral communication abilities are essential, as is the patience to guide people through potentially confusing paperwork. Those who thrive tend to be dependable and detail-oriented, with the emotional intelligence to remain calm when dealing with frustrated or confused clients. The social orientation aspect means successful interviewers genuinely care about providing quality service to others.

CAREER ENTRY:
Most positions require a high school diploma (42.4% of workers) or associate's degree (33.5%), with some employers preferring post-secondary certificates (17.1%). Entry-level candidates benefit from customer service experience and basic computer proficiency. Many employers provide on-the-job training for specific interview protocols and software systems. Strong communication skills and attention to detail are more important than formal education for many positions.

CAREER TRAJECTORY:
This role serves as a stepping stone to higher-level administrative positions such as human resources assistant, medical secretary, or customer service supervisor. With additional education or certification, interviewers can advance to eligibility specialist roles in government programs or specialized positions in healthcare administration. Some transition into training or supervisory roles within their organizations, while others leverage their customer service skills to move into sales or business development positions.

MARKET INTELLIGENCE:
The occupation employs 148,060 workers nationally with a median annual wage of $45,920 (BLS OEWS May 2025), ranging from $33,900 at the 10th percentile to $62,810 at the 90th percentile. Healthcare and social assistance sectors employ the majority (98,990 workers), followed by professional services (16,470) and education (14,060). Geographic wage variation is significant, with California offering the highest median wage at $56,880 compared to Puerto Rico's $22,810, a 2.49x ratio. The concentration in healthcare suggests stable demand as medical facilities require consistent patient intake and data collection services.

AUTOMATION OUTLOOK:
While routine data entry aspects may face automation pressure, the interpersonal nature of interviewing and problem-solving with confused applicants provides protection. The need for human judgment in clarifying inconsistent responses and providing empathetic customer service makes full automation unlikely in the medium term.

--- REASONED EDGES ---
  [skill_overlap] Customer Service Representatives (43-4051.00) — confidence:high
    reasoning: Both roles share high importance ratings for active listening (4.0), speaking (3.9), and customer service knowledge (4.5), with similar interpersonal communication demands.
    data: Active Listening imp:4.0
    data: Customer and Personal Service imp:4.5
    data: Social Orientation work style
  [task_similarity] Receptionists and Information Clerks (43-4171.00) — confidence:high
    reasoning: Both roles involve answering telephones, assisting with paperwork, and providing information to clients, with similar administrative activities importance (4.4).
    data: Performing Administrative Activities imp:4.4
    data: Answer telephones task
    data: Assist individuals with paperwork task
  [knowledge_overlap] Human Resources Assistants, Except Payroll and Timekeeping (43-4161.00) — confidence:medium
    reasoning: Shared emphasis on administrative knowledge (3.7 importance) and personnel/human resources knowledge (2.5), both involving information collection and record maintenance.
    data: Administrative knowledge imp:3.7
    data: Personnel and Human Resources knowledge imp:2.5
    data: Documenting/Recording Information imp:4.4
  [riasec_cluster] Eligibility Interviewers, Government Programs (43-4061.00) — confidence:high
    reasoning: Both have high Conventional RIASEC scores (6.01) indicating preference for structured, detail-oriented work with established procedures and compliance requirements.
    data: Conventional RIASEC:6.01
    data: Evaluating Information to Determine Compliance imp:4.5
    data: Dependability work style imp:4.0
  [career_pathway] Medical Secretaries and Administrative Assistants (43-6013.00) — confidence:high
    reasoning: Healthcare sector employs 98,990 interviewers, suggesting natural progression to medical administrative roles requiring similar patient interaction and documentation skills.
    data: Health Care and Social Assistance: 98,990 employed
    data: Patient services task
    data: Administrative knowledge imp:3.7

--- NORMALIZER SIGNALS ---
  match_keywords   : ['interviewer', 'survey', 'questionnaire', 'admissions', 'intake', 'data collection', 'telephone interview', 'form completion']
  exclude_keywords : ['loan officer', 'eligibility specialist', 'therapist', 'counselor', 'journalist']
  title_patterns   : ['.*[Ii]nterviewer.*', '.*[Aa]dmissions.*', '.*[Ii]ntake.*', '.*[Ss]urvey.*', '.*[Cc]anvas.*']
  common_variations: ['admissions interviewer', 'telephone interviewer', 'field interviewer', 'survey interviewer', 'intake clerk', 'admissions clerk', 'census taker', 'data collector']

total_terms    : 40
top_words      : ['others', 'tendency', 'equipment', 'principles', 'problems', 'procedures', 'includes', 'control', 'objects', 'ideas', 'services', 'human', 'resources', 'activities', 'body', 'orientation', 'customer', 'providing', 'standards', 'materials']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
others                     44  0.01667  onet_dimensions      onet_dimensions:86%  dwas:7%  inference:7%
tendency                   42  0.01591  onet_dimensions      onet_dimensions:100%
equipment                  22  0.00834  onet_dimensions      onet_dimensions:100%
principles                 15  0.00568  onet_dimensions      onet_dimensions:100%
problems                   12  0.00455  onet_dimensions      onet_dimensions:75%  onet_tasks:17%  dwas:8%
procedures                 12  0.00455  onet_dimensions      onet_dimensions:67%  inference:17%  onet_tasks:8%
includes                   12  0.00455  onet_dimensions      onet_dimensions:100%
control                    12  0.00455  onet_dimensions      onet_dimensions:100%
objects                    12  0.00455  onet_dimensions      onet_dimensions:100%
ideas                      11  0.00417  onet_dimensions      onet_dimensions:100%
services                   10  0.00379  onet_dimensions      onet_dimensions:60%  onet_tasks:20%  inference:20%
human                      10  0.00379  onet_dimensions      onet_dimensions:70%  inference:30%
resources                  10  0.00379  onet_dimensions      onet_dimensions:90%  inference:10%
activities                 10  0.00379  onet_dimensions      onet_dimensions:90%  dwas:10%
body                       10  0.00379  onet_dimensions      onet_dimensions:100%
orientation                10  0.00379  onet_dimensions      onet_dimensions:90%  inference:10%
customer                    9  0.00341  onet_dimensions      onet_dimensions:44%  inference:44%  onet_tasks:11%
providing                   9  0.00341  onet_dimensions      onet_dimensions:78%  inference:22%
standards                   9  0.00341  onet_dimensions      onet_dimensions:89%  inference:11%
materials                   9  0.00341  onet_dimensions      onet_dimensions:100%
quickly                     9  0.00341  onet_dimensions      onet_dimensions:100%
identifying                 9  0.00341  onet_dimensions      onet_dimensions:89%  inference:11%
financial                   8  0.00303  onet_dimensions      onet_dimensions:38%  dwas:38%  onet_tasks:12%
person                      8  0.00303  onet_tasks           onet_tasks:38%  onet_dimensions:38%  inference:25%
service                     8  0.00303  inference            inference:62%  onet_dimensions:25%  onet_tasks:12%
maintaining                 8  0.00303  onet_dimensions      onet_dimensions:75%  onet_tasks:12%  inference:12%
needs                       8  0.00303  onet_dimensions      onet_dimensions:100%
monitoring                  8  0.00303  onet_dimensions      onet_dimensions:100%
performance                 8  0.00303  onet_dimensions      onet_dimensions:88%  dwas:12%
problem                     8  0.00303  onet_dimensions      onet_dimensions:88%  inference:12%
rules                       8  0.00303  onet_dimensions      onet_dimensions:100%
techniques                  8  0.00303  onet_dimensions      onet_dimensions:100%
events                      8  0.00303  onet_dimensions      onet_dimensions:100%
actions                     8  0.00303  onet_dimensions      onet_dimensions:100%
performing                  8  0.00303  onet_dimensions      onet_dimensions:100%
developing                  8  0.00303  onet_dimensions      onet_dimensions:100%
medical                     7  0.00265  wikipedia            wikipedia:43%  inference:29%  onet_tasks:14%
individuals                 7  0.00265  onet_tasks           onet_tasks:29%  onet_dimensions:29%  inference:29%
attention                   7  0.00265  onet_dimensions      onet_dimensions:86%  inference:14%
understand                  7  0.00265  onet_dimensions      onet_dimensions:100%