[Core] [91% incumbents] Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  DWAs: Greet customers, patrons, or visitors.

[Core] [91% incumbents] File and maintain records.
  DWAs: File documents or records.

[Core] [91% incumbents] Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  DWAs: Sort mail. | Distribute incoming mail.

[Core] [90% incumbents] Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  DWAs: Schedule appointments. | Answer telephones to direct calls or provide information.

[Core] [90% incumbents] Receive payment and record receipts for services.
  DWAs: Collect deposits, payments or fees.

[Core] [90% incumbents] Schedule appointments and maintain and update appointment calendars.
  DWAs: Schedule appointments.

[Core] [90% incumbents] Transmit information or documents to customers, using computer, mail, or facsimile machine.
  DWAs: Send information, materials or documentation.

[Core] [90% incumbents] Hear and resolve complaints from customers or the public.
  DWAs: Respond to customer problems or complaints.

[Core] [90% incumbents] Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  DWAs: Discuss goods or services information with customers or patrons.

[Core] [90% incumbents] Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  DWAs: Clean facilities or equipment.

[Supplemental] [90% incumbents] Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  DWAs: Calculate costs of goods or services.

[Supplemental] [90% incumbents] Keep a current record of staff members' whereabouts and availability.
  DWAs: Record personnel information.

[Supplemental] [90% incumbents] Process and prepare memos, correspondence, travel vouchers, or other documents.
  DWAs: Prepare business correspondence.

[Supplemental] [90% incumbents] Enroll individuals to participate in programs and notify them of their acceptance.
  DWAs: Provide notifications to customers or patrons.

[Supplemental] [90% incumbents] Take orders for merchandise or materials and send them to the proper departments to be filled.
  DWAs: Send information, materials or documentation. | Order materials, supplies, or equipment.

[Core] [89% incumbents] Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  DWAs: Proofread documents, records, or other files to ensure accuracy. | Operate computers or computerized equipment.

[Supplemental] [89% incumbents] Schedule space or equipment for special programs and prepare lists of participants.
  DWAs: Schedule operational activities.

[Supplemental] [87% incumbents] Analyze data to determine answers to questions from customers or members of the public.
  DWAs: Analyze operational or research data.

[EMERGING:New] Enter and update databases of contact information, such as names, addresses, and phone numbers.

--- SKILLS ---
  Speaking (imp:3.88 lvl:3.00) — Talking to others to convey information effectively.
  Active Listening (imp:3.75 lvl:3.12) — Giving full attention to what other people are saying, taking time to understand
  Reading Comprehension (imp:3.12 lvl:3.12) — Understanding written sentences and paragraphs in work-related documents.
  Critical Thinking (imp:3.12 lvl:3.00) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Writing (imp:3.00 lvl:3.00) — Communicating effectively in writing as appropriate for the needs of the audienc
  Monitoring (imp:2.88 lvl:2.75) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Active Learning (imp:2.75 lvl:2.12) — Understanding the implications of new information for both current and future pr
  Learning Strategies (imp:2.12 lvl:1.88) — Selecting and using training/instructional methods and procedures appropriate fo
  Mathematics (imp:2.00 lvl:1.88) — Using mathematics to solve problems.
  Science (imp:1.00) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.21 lvl:3.83) — Knowledge of principles and processes for providing customer and personal servic
  Administrative (imp:3.87 lvl:4.53) — Knowledge of administrative and office procedures and systems such as word proce
  English Language (imp:3.73 lvl:3.12) — Knowledge of the structure and content of the English language including the mea
  Computers and Electronics (imp:3.40 lvl:3.65) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Mathematics (imp:2.73 lvl:2.71) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Public Safety and Security (imp:2.72 lvl:2.35) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Administration and Management (imp:2.67 lvl:1.96) — Knowledge of business and management principles involved in strategic planning, 
  Telecommunications (imp:2.66 lvl:1.45) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Personnel and Human Resources (imp:2.55 lvl:1.46) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Communications and Media (imp:2.50 lvl:2.39) — Knowledge of media production, communication, and dissemination techniques and m
  Education and Training (imp:2.47 lvl:2.34) — Knowledge of principles and methods for curriculum and training design, teaching
  Law and Government (imp:2.32 lvl:1.32) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Medicine and Dentistry (imp:2.01 lvl:1.73) — Knowledge of the information and techniques needed to diagnose and treat human i
  Production and Processing (imp:1.92 lvl:0.77) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Foreign Language (imp:1.87 lvl:1.19) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Sociology and Anthropology (imp:1.84 lvl:0.96) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Psychology (imp:1.79 lvl:1.38) — Knowledge of human behavior and performance; individual differences in ability, 
  Economics and Accounting (imp:1.72 lvl:0.96) — Knowledge of economic and accounting principles and practices, the financial mar
  Sales and Marketing (imp:1.65 lvl:1.40) — Knowledge of principles and methods for showing, promoting, and selling products
  Transportation (imp:1.48) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Engineering and Technology (imp:1.45 lvl:0.88) — Knowledge of the practical application of engineering science and technology. Th
  Physics (imp:1.33 lvl:0.45) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Therapy and Counseling (imp:1.26 lvl:0.57) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Philosophy and Theology (imp:1.26) — Knowledge of different philosophical systems and religions. This includes their 
  Design (imp:1.25 lvl:0.41) — Knowledge of design techniques, tools, and principles involved in production of 
  Geography (imp:1.25) — Knowledge of principles and methods for describing the features of land, sea, an
  Chemistry (imp:1.24) — Knowledge of the chemical composition, structure, and properties of substances a
  Food Production (imp:1.20) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Building and Construction (imp:1.19) — Knowledge of materials, methods, and the tools involved in the construction or r
  Mechanical (imp:1.19) — Knowledge of machines and tools, including their designs, uses, repair, and main
  History and Archeology (imp:1.19) — Knowledge of historical events and their causes, indicators, and effects on civi
  Fine Arts (imp:1.18) — Knowledge of the theory and techniques required to compose, produce, and perform
  Biology (imp:1.13) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd

--- ABILITIES ---
  Oral Expression (imp:4.00 lvl:3.88) — The ability to communicate information and ideas in speaking so others will unde
  Oral Comprehension (imp:3.88 lvl:3.75) — The ability to listen to and understand information and ideas presented through 
  Speech Recognition (imp:3.88 lvl:3.62) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:3.75 lvl:3.12) — The ability to speak clearly so others can understand you.
  Written Comprehension (imp:3.62 lvl:3.00) — The ability to read and understand information and ideas presented in writing.
  Written Expression (imp:3.38 lvl:3.00) — The ability to communicate information and ideas in writing so others will under
  Near Vision (imp:3.12 lvl:3.38) — The ability to see details at close range (within a few feet of the observer).
  Selective Attention (imp:3.00 lvl:2.88) — The ability to concentrate on a task over a period of time without being distrac
  Time Sharing (imp:2.88 lvl:2.62) — The ability to shift back and forth between two or more activities or sources of
  Problem Sensitivity (imp:2.75 lvl:2.88) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Inductive Reasoning (imp:2.75 lvl:2.75) — The ability to combine pieces of information to form general rules or conclusion
  Information Ordering (imp:2.75 lvl:2.75) — The ability to arrange things or actions in a certain order or pattern according
  Far Vision (imp:2.75 lvl:2.88) — The ability to see details at a distance.
  Deductive Reasoning (imp:2.62 lvl:2.88) — The ability to apply general rules to specific problems to produce answers that 
  Category Flexibility (imp:2.62 lvl:2.62) — The ability to generate or use different sets of rules for combining or grouping
  Perceptual Speed (imp:2.62 lvl:2.50) — The ability to quickly and accurately compare similarities and differences among
  Fluency of Ideas (imp:2.50 lvl:2.50) — The ability to come up with a number of ideas about a topic (the number of ideas
  Number Facility (imp:2.50 lvl:2.12) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Memorization (imp:2.50 lvl:2.12) — The ability to remember information such as words, numbers, pictures, and proced
  Originality (imp:2.38 lvl:2.00) — The ability to come up with unusual or clever ideas about a given topic or situa
  Mathematical Reasoning (imp:2.38 lvl:2.00) — The ability to choose the right mathematical methods or formulas to solve a prob
  Flexibility of Closure (imp:2.38 lvl:2.38) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Finger Dexterity (imp:2.25 lvl:2.00) — The ability to make precisely coordinated movements of the fingers of one or bot
  Auditory Attention (imp:2.25 lvl:2.00) — The ability to focus on a single source of sound in the presence of other distra
  Speed of Closure (imp:2.12 lvl:1.88) — The ability to quickly make sense of, combine, and organize information into mea
  Visualization (imp:2.12 lvl:1.88) — The ability to imagine how something will look after it is moved around or when 
  Hearing Sensitivity (imp:2.12 lvl:2.00) — The ability to detect or tell the differences between sounds that vary in pitch 
  Arm-Hand Steadiness (imp:2.00 lvl:1.88) — The ability to keep your hand and arm steady while moving your arm or while hold
  Manual Dexterity (imp:2.00 lvl:1.62) — The ability to quickly move your hand, your hand together with your arm, or your
  Control Precision (imp:2.00 lvl:1.38) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Visual Color Discrimination (imp:2.00 lvl:2.00) — The ability to match or detect differences between colors, including shades of c
  Multilimb Coordination (imp:1.50 lvl:0.50) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Trunk Strength (imp:1.38 lvl:0.62) — The ability to use your abdominal and lower back muscles to support part of the 
  Wrist-Finger Speed (imp:1.25 lvl:0.25) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Static Strength (imp:1.25 lvl:0.25) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Depth Perception (imp:1.25 lvl:0.25) — The ability to judge which of several objects is closer or farther away from you
  Spatial Orientation (imp:1.12 lvl:0.25) — The ability to know your location in relation to the environment or to know wher
  Dynamic Strength (imp:1.12 lvl:0.25) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Glare Sensitivity (imp:1.12 lvl:0.12) — The ability to see objects in the presence of a glare or bright lighting.
  Response Orientation (imp:1.00) — The ability to choose quickly between two or more movements in response to two o
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Explosive Strength (imp:1.00) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Stamina (imp:1.00) — The ability to exert yourself physically over long periods of time without getti
  Extent Flexibility (imp:1.00) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Gross Body Coordination (imp:1.00) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:1.00) — The ability to keep or regain your body balance or stay upright when in an unsta
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Working with Computers (imp:4.57 lvl:3.56) — Using computers and computer systems (including hardware and software) to progra
  Getting Information (imp:4.37 lvl:4.32) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Performing for or Working Directly with the Public (imp:4.29 lvl:3.85) — Performing for people or dealing directly with the public. This includes serving
  Communicating with Supervisors, Peers, or Subordinates (imp:4.14 lvl:3.24) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Making Decisions and Solving Problems (imp:3.90 lvl:3.56) — Analyzing information and evaluating results to choose the best solution and sol
  Assisting and Caring for Others (imp:3.68 lvl:3.67) — Providing personal assistance, medical attention, emotional support, or other pe
  Resolving Conflicts and Negotiating with Others (imp:3.66 lvl:3.44) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Communicating with People Outside the Organization (imp:3.61 lvl:3.16) — Communicating with people outside the organization, representing the organizatio
  Establishing and Maintaining Interpersonal Relationships (imp:3.60 lvl:3.35) — Developing constructive and cooperative working relationships with others, and m
  Processing Information (imp:3.57 lvl:3.31) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Updating and Using Relevant Knowledge (imp:3.46 lvl:4.07) — Keeping up-to-date technically and applying new knowledge to your job.
  Documenting/Recording Information (imp:3.43 lvl:2.33) — Entering, transcribing, recording, storing, or maintaining information in writte
  Performing Administrative Activities (imp:3.37 lvl:2.30) — Performing day-to-day administrative tasks such as maintaining information files
  Organizing, Planning, and Prioritizing Work (imp:3.29 lvl:4.28) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Scheduling Work and Activities (imp:3.28 lvl:2.25) — Scheduling events, programs, and activities, as well as the work of others.
  Coordinating the Work and Activities of Others (imp:3.24 lvl:3.06) — Getting members of a group to work together to accomplish tasks.
  Interpreting the Meaning of Information for Others (imp:3.09 lvl:2.34) — Translating or explaining what information means and how it can be used.
  Evaluating Information to Determine Compliance with Standards (imp:2.98 lvl:2.97) — Using relevant information and individual judgment to determine whether events o
  Monitoring Processes, Materials, or Surroundings (imp:2.94 lvl:4.65) — Monitoring and reviewing information from materials, events, or the environment,
  Judging the Qualities of Objects, Services, or People (imp:2.78 lvl:2.27) — Assessing the value, importance, or quality of things or people.
  Identifying Objects, Actions, and Events (imp:2.76 lvl:2.51) — Identifying information by categorizing, estimating, recognizing differences or 
  Inspecting Equipment, Structures, or Materials (imp:2.52 lvl:1.90) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Coaching and Developing Others (imp:2.51 lvl:2.60) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Training and Teaching Others (imp:2.48 lvl:2.18) — Identifying the educational needs of others, developing formal educational or tr
  Developing Objectives and Strategies (imp:2.46 lvl:2.15) — Establishing long-range objectives and specifying the strategies and actions to 
  Guiding, Directing, and Motivating Subordinates (imp:2.45 lvl:2.02) — Providing guidance and direction to subordinates, including setting performance 
  Thinking Creatively (imp:2.42 lvl:1.72) — Developing, designing, or creating new applications, ideas, relationships, syste
  Controlling Machines and Processes (imp:2.41 lvl:2.05) — Using either control mechanisms or direct physical activity to operate machines 
  Providing Consultation and Advice to Others (imp:2.37 lvl:1.86) — Providing guidance and expert advice to management or other groups on technical,
  Developing and Building Teams (imp:2.36 lvl:1.70) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Staffing Organizational Units (imp:2.20 lvl:1.84) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Analyzing Data or Information (imp:2.19 lvl:2.26) — Identifying the underlying principles, reasons, or facts of information by break
  Selling or Influencing Others (imp:2.12 lvl:1.88) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Handling and Moving Objects (imp:2.06 lvl:2.09) — Using hands and arms in handling, installing, positioning, and moving materials,
  Monitoring and Controlling Resources (imp:2.04 lvl:1.49) — Monitoring and controlling resources and overseeing the spending of money.
  Performing General Physical Activities (imp:2.02 lvl:1.61) — Performing general physical activities includes doing activities that require co
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:1.96 lvl:1.70) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Repairing and Maintaining Electronic Equipment (imp:1.75) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Operating Vehicles, Mechanized Devices, or Equipment (imp:1.34) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.30) — Providing documentation, detailed instructions, drawings, or specifications to t
  Repairing and Maintaining Mechanical Equipment (imp:1.12) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an

--- WORK STYLES ---
  Dependability (imp:3.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Cooperation (imp:2.47) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Dependability (imp:2.45) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Social Orientation (imp:2.29) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Cooperation (imp:2.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Attention to Detail (imp:1.89) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Empathy (imp:1.86) — A tendency to show concern for others and be sensitive to others' needs and feel
  Self-Control (imp:1.84) — A tendency to remain calm and composed and to manage emotions effectively in res
  Optimism (imp:1.82) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Sincerity (imp:1.72) — A tendency to be genuine and sincere in interactions with others at work, withou
  Integrity (imp:1.63) — A tendency to be honest and ethical at work.
  Humility (imp:1.22) — A tendency to be modest and humble when interacting with others at work.
  Stress Tolerance (imp:1.19) — A tendency to cope and function effectively in stressful situations at work.
  Adaptability (imp:1.14) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence (imp:1.13) — A tendency to believe in one's work-related capabilities and ability to control 
  Social Orientation (imp:1.00) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Initiative (imp:0.83) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Cautiousness (imp:0.77) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Achievement Orientation (imp:0.54) — A tendency to establish and maintain personally challenging work-related goals, 
  Perseverance (imp:0.47) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Tolerance for Ambiguity (imp:0.45) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Attention to Detail () — A tendency to be detail-oriented, organized, and thorough in completing work.
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res
  Intellectual Curiosity (imp:-0.06) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Innovation (imp:-0.24) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Leadership Orientation (imp:-0.26) — A tendency to lead, take charge, offer opinions, and provide direction at work.

--- TRANSFERABLE SKILLS ---
  Service Orientation (imp:3.62 lvl:3.25) — Actively looking for ways to help people.
  Social Perceptiveness (imp:3.12 lvl:2.88) — Being aware of others' reactions and understanding why they react as they do.
  Coordination (imp:3.00 lvl:2.88) — Adjusting actions in relation to others' actions.
  Time Management (imp:2.88 lvl:2.62) — Managing one's own time and the time of others.
  Complex Problem Solving (imp:2.75 lvl:2.62) — Identifying complex problems and reviewing related information to develop and ev
  Persuasion (imp:2.62 lvl:2.50) — Persuading others to change their minds or behavior.
  Instructing (imp:2.62 lvl:2.00) — Teaching others how to do something.
  Judgment and Decision Making (imp:2.38 lvl:2.12) — Considering the relative costs and benefits of potential actions to choose the m
  Negotiation (imp:2.25 lvl:2.38) — Bringing others together and trying to reconcile differences.
  Systems Analysis (imp:2.00 lvl:2.00) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:2.00 lvl:2.00) — Identifying measures or indicators of system performance and the actions needed 
  Management of Personnel Resources (imp:2.00 lvl:2.00) — Motivating, developing, and directing people as they work, identifying the best 
  Quality Control Analysis (imp:1.88 lvl:1.38) — Conducting tests and inspections of products, services, or processes to evaluate
  Operations Monitoring (imp:1.62 lvl:0.88) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Programming (imp:1.38 lvl:0.50) — Writing computer programs for various purposes.
  Troubleshooting (imp:1.38 lvl:0.38) — Determining causes of operating errors and deciding what to do about it.
  Management of Financial Resources (imp:1.38 lvl:0.50) — Determining how money will be spent to get the work done, and accounting for the
  Management of Material Resources (imp:1.38 lvl:0.38) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Operations Analysis (imp:1.12 lvl:0.25) — Analyzing needs and product requirements to create a design.
  Technology Design (imp:1.00) — Generating or adapting equipment and technology to serve user needs.
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Operation and Control (imp:1.00) — Controlling operations of equipment or systems.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 910,180
  annual_median    : $38,010
  annual_pct10     : $28,760
  annual_pct25     : $33,960
  annual_pct75     : $45,130
  annual_pct90     : $49,950
  annual_mean      : $39,460
  hourly_median    : $18.27

--- GEOGRAPHIC DISPERSION ---
  highest_state    : District of Columbia ($49,060)
  lowest_state     : Puerto Rico ($22,890)
  dispersion_ratio : 2.143x

--- TOP STATES BY WAGE (54 total) ---
  Health Care and Social Assistance        emp:  394,100  median: $  39,510
  Other Services (except Public Administration) emp:  109,280  median: $  34,730
  Professional, Scientific, and Technical Services emp:  103,420  median: $  38,610
  Arts, Entertainment, and Recreation      emp:   68,770  median: $  31,960
  Retail Trade                             emp:   40,770  median: $  35,770
  Administrative and Support and Waste Management and Remediation Services emp:   33,470  median: $  39,870
  Educational Services                     emp:   29,580  median: $  37,200
  Real Estate and Rental and Leasing       emp:   26,950  median: $  41,140
  Finance and Insurance                    emp:   21,200  median: $  39,640
  Construction                             emp:   17,610  median: $  39,750

--- TOP INDUSTRIES BY EMPLOYMENT (20 total) ---
  Health Care and Social Assistance        emp:  394,100  median: $  39,510
  Other Services (except Public Administration) emp:  109,280  median: $  34,730
  Professional, Scientific, and Technical Services emp:  103,420  median: $  38,610
  Arts, Entertainment, and Recreation      emp:   68,770  median: $  31,960
  Retail Trade                             emp:   40,770  median: $  35,770
  Administrative and Support and Waste Management and Remediation Services emp:   33,470  median: $  39,870
  Educational Services                     emp:   29,580  median: $  37,200
  Real Estate and Rental and Leasing       emp:   26,950  median: $  41,140
  Finance and Insurance                    emp:   21,200  median: $  39,640
  Construction                             emp:   17,610  median: $  39,750

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:27:08.938558Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Receptionist (similarity: 0.5000)
  URL: https://en.wikipedia.org/wiki/Receptionist
  QID: Q1722406
  Extract: A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title receptionist is attributed to the person who is employed by an organization to receive or 

  Title: Margo Winkler (similarity: 0.3265)
  URL: https://en.wikipedia.org/wiki/Margo_Winkler
  QID: Q17581458
  Extract: Margo Winkler is an American actress, who often played minor roles as receptionists, clerks or judges. She is known for her minor roles in several of Martin Scorsese's films which her husband Irwin Winkler produced. She is best known for her roles in Goodfellas (1990) as Belle Kessler and as the rec

  Title: Women in the United States (similarity: 0.2903)
  URL: https://en.wikipedia.org/wiki/Women_in_the_United_States
  QID: Q17514041
  Extract: The legal status of women in the United States has advanced significantly over the past two centuries, but not yet equal to that of men in comparison to other high-income democracies.

  Title: Secretary (similarity: 0.2222)
  URL: https://en.wikipedia.org/wiki/Secretary
  QID: Q80687
  Extract: A secretary, increasingly called an administrative assistant or administrative professional in the United States, is a person who provides office and administrative support to a business or organization. They often deal with correspondence, scheduling, record-keeping, and general office administrati

  Title: Lone worker (similarity: 0.2979)
  URL: https://en.wikipedia.org/wiki/Lone_worker
  QID: Q6671522
  Extract: A lone worker (LW) is an employee who performs an activity that is carried out in isolation from other workers without close or direct supervision. Such staff may be exposed to risk because there is no-one to assist them and so a risk assessment may be required. Lone workers are now often supported 

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Strong data coverage with detailed task descriptions, comprehensive skill and knowledge profiles, and robust wage/employment statistics from BLS. The occupation has clear boundaries and well-defined responsibilities supported by extensive O*NET data.
inferred_at          : 2026-06-03T22:30:20.326892+00:00
tokens_input         : 4,625
tokens_output        : 3,696
cost_usd             : $0.042548
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No exact Wikipedia match found for this specific O*NET occupation code. The closest semantic match is 'Receptionist' with 0.500 similarity, which covers the general role but not the broader 'Information Clerks' component.

--- PROSE FIELDS ---

ROLE SUMMARY:
Receptionists and Information Clerks serve as the first point of contact for organizations, answering inquiries and providing information to visitors, customers, and callers. They direct people to appropriate departments, schedule appointments, and maintain basic administrative records. These front-line professionals handle routine customer service tasks while supporting organizational operations through information management and basic clerical duties.

DAY IN THE LIFE:
A typical day involves greeting visitors and determining their needs, then directing them to appropriate offices or personnel within the organization. They operate telephone systems to answer, screen, and forward calls while taking messages and providing general information about the establishment. Administrative tasks include filing records, sorting and distributing mail, and maintaining appointment calendars using computer systems. They also handle basic financial transactions like collecting payments and recording receipts, while responding to routine customer complaints and maintaining the reception area's appearance.

WHO THRIVES:
Individuals who excel in this role demonstrate strong conventional traits, preferring structured environments with clear procedures and attention to detail. They possess natural social orientation and dependability, enjoying regular interaction with diverse people while maintaining professional composure. Strong verbal communication skills and active listening abilities are essential, as is the capacity to multitask effectively between phone calls, visitors, and administrative duties. Those who succeed typically have good organizational skills, patience with routine inquiries, and the ability to remain calm under pressure while serving as the public face of their organization.

CAREER ENTRY:
Most positions require only a high school diploma or equivalent, with 49.5% of workers having this level of education and 25.7% having some college coursework. Many employers provide on-the-job training for specific software systems and organizational procedures. Post-secondary certificates in administrative or customer service fields can be advantageous, particularly in specialized environments like healthcare facilities.

CAREER TRAJECTORY:
This role often serves as an entry point into administrative careers, with natural progression to administrative assistant, secretary, or customer service representative positions. Experienced receptionists may advance to supervisory roles overseeing front desk operations or transition to specialized positions like medical or legal administrative assistants. The transferable skills in customer service, office procedures, and communication systems provide pathways into various administrative and clerical occupations.

MARKET INTELLIGENCE:
The occupation employs 910,180 workers nationwide with a median annual wage of $38,010 according to BLS OEWS May 2025. Wages range from $28,760 at the 10th percentile to $49,950 at the 90th percentile, showing geographic variation from $22,890 in Puerto Rico to $49,060 in District of Columbia. Healthcare and Social Assistance leads employment with 394,100 positions, followed by Other Services with 109,280 and Professional Services with 103,420. The role's presence across diverse industries provides stability and geographic mobility for workers seeking consistent employment opportunities.

AUTOMATION OUTLOOK:
While computer systems increasingly handle routine tasks like call routing and appointment scheduling, the human element remains crucial for complex inquiries and interpersonal interactions. The high importance of working directly with the public and resolving conflicts suggests moderate automation resistance, though digital check-in systems and chatbots may reduce some routine information-providing functions.

--- REASONED EDGES ---
  [skill_overlap] Customer Service Representatives (43-4051.00) — confidence:high
    reasoning: Both roles emphasize customer interaction with high importance scores for speaking, active listening, and working directly with the public.
    data: Speaking (imp:3.9)
    data: Active Listening (imp:3.8)
    data: Performing for or Working Directly with the Public (imp:4.3)
  [task_similarity] Secretaries and Administrative Assistants, Except Legal, Medical, and Executive (43-6014.00) — confidence:high
    reasoning: Shared administrative tasks including filing records, scheduling appointments, and using office software systems.
    data: File and maintain records
    data: Schedule appointments
    data: Administrative knowledge (imp:3.9)
  [task_similarity] Switchboard Operators, Including Answering Service (43-2011.00) — confidence:high
    reasoning: Both roles involve operating telephone systems to answer, screen, and forward calls as core job functions.
    data: Operate telephone switchboard
    data: Answer telephones to direct calls
    data: Speech Recognition (imp:3.9)
  [riasec_cluster] Office Clerks, General (43-9061.00) — confidence:medium
    reasoning: Both are conventional occupations in Job Zone 2 requiring similar administrative and clerical competencies.
    data: Conventional RIASEC profile
    data: Job Zone 2
    data: Administrative knowledge overlap
  [career_pathway] Medical Secretaries and Administrative Assistants (43-6013.00) — confidence:high
    reasoning: Healthcare employs the largest number of receptionists (394,100), creating natural progression to specialized medical administrative roles.
    data: Health Care and Social Assistance: 394,100 employed
    data: Customer service skills transfer
    data: Administrative knowledge base

--- NORMALIZER SIGNALS ---
  match_keywords   : ['receptionist', 'information clerk', 'front desk', 'appointment scheduler', 'call center operator', 'customer care representative', 'clinic receptionist', 'office greeter']
  exclude_keywords : ['executive assistant', 'legal secretary', 'medical assistant', 'sales representative', 'manager']
  title_patterns   : ['*Receptionist*', '*Information Clerk*', '*Front Desk*', '*Appointment*', '*Call Center*']
  common_variations: ['Front Desk Associate', 'Customer Care Rep', 'Call Center Agent', 'Appointment Setter', 'Office Receptionist', 'Dental Receptionist', 'Clinic Receptionist', 'Information Desk Clerk']

total_terms    : 40
top_words      : ['tendency', 'others', 'equipment', 'administrative', 'principles', 'materials', 'services', 'control', 'includes', 'objects', 'providing', 'procedures', 'ideas', 'customers', 'organization', 'problems', 'monitoring', 'customer', 'techniques', 'activities']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01550  onet_dimensions      onet_dimensions:100%
others                     38  0.01402  onet_dimensions      onet_dimensions:100%
equipment                  27  0.00996  onet_dimensions      onet_dimensions:85%  dwas:11%  onet_tasks:4%
administrative             18  0.00664  inference            inference:44%  wikipedia:28%  onet_dimensions:22%
principles                 16  0.00590  onet_dimensions      onet_dimensions:100%
materials                  14  0.00517  onet_dimensions      onet_dimensions:71%  dwas:21%  onet_tasks:7%
services                   13  0.00480  onet_dimensions      onet_dimensions:46%  onet_tasks:23%  dwas:15%
control                    13  0.00480  onet_dimensions      onet_dimensions:92%  wikipedia:8%
includes                   12  0.00443  onet_dimensions      onet_dimensions:100%
objects                    12  0.00443  onet_dimensions      onet_dimensions:100%
providing                  11  0.00406  onet_dimensions      onet_dimensions:64%  inference:27%  onet_tasks:9%
procedures                 11  0.00406  onet_dimensions      onet_dimensions:73%  inference:27%
ideas                      11  0.00406  onet_dimensions      onet_dimensions:100%
customers                  10  0.00369  onet_tasks           onet_tasks:30%  onet_dimensions:30%  dwas:30%
organization               10  0.00369  onet_dimensions      onet_dimensions:40%  wikipedia:30%  inference:20%
problems                   10  0.00369  onet_dimensions      onet_dimensions:90%  dwas:10%
monitoring                 10  0.00369  onet_dimensions      onet_dimensions:80%  wikipedia:20%
customer                   10  0.00369  inference            inference:50%  onet_dimensions:40%  dwas:10%
techniques                 10  0.00369  onet_dimensions      onet_dimensions:100%
activities                 10  0.00369  onet_dimensions      onet_dimensions:90%  dwas:10%
body                       10  0.00369  onet_dimensions      onet_dimensions:100%
orientation                10  0.00369  onet_dimensions      onet_dimensions:90%  inference:10%
needs                       9  0.00332  onet_dimensions      onet_dimensions:89%  inference:11%
resources                   9  0.00332  onet_dimensions      onet_dimensions:100%
quickly                     9  0.00332  onet_dimensions      onet_dimensions:100%
maintaining                 9  0.00332  onet_dimensions      onet_dimensions:67%  inference:33%
mail                        8  0.00295  onet_tasks           onet_tasks:25%  onet_dimensions:25%  dwas:25%
public                      8  0.00295  onet_dimensions      onet_dimensions:50%  onet_tasks:25%  inference:25%
rules                       8  0.00295  onet_dimensions      onet_dimensions:100%
standards                   8  0.00295  onet_dimensions      onet_dimensions:100%
operations                  8  0.00295  onet_dimensions      onet_dimensions:75%  inference:25%
management                  8  0.00295  onet_dimensions      onet_dimensions:88%  inference:12%
human                       8  0.00295  onet_dimensions      onet_dimensions:88%  inference:12%
production                  8  0.00295  onet_dimensions      onet_dimensions:100%
events                      8  0.00295  onet_dimensions      onet_dimensions:100%
actions                     8  0.00295  onet_dimensions      onet_dimensions:100%
performing                  8  0.00295  onet_dimensions      onet_dimensions:100%
developing                  8  0.00295  onet_dimensions      onet_dimensions:100%
identifying                 8  0.00295  onet_dimensions      onet_dimensions:100%
records                     7  0.00258  onet_tasks           onet_tasks:29%  dwas:29%  inference:29%