[Core] [65% incumbents] Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  DWAs: Explain regulations, policies, or procedures.

[Supplemental] [65% incumbents] Prepare customer invoices and accept payment.
  DWAs: Collect deposits, payments or fees.

[Supplemental] [65% incumbents] Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  DWAs: Provide notifications to customers or patrons.

[Core] [64% incumbents] Examine passenger documentation to determine destinations and to assign boarding passes.
  DWAs: Review customer information.

[Core] [64% incumbents] Trace lost, delayed, or misdirected baggage for customers.
  DWAs: Track goods or materials.

[Core] [64% incumbents] Check baggage and cargo and direct passengers to designated locations for loading.
  DWAs: Handle luggage or other possessions for patrons. | Provide transportation information to passengers or customers.

[Core] [64% incumbents] Confer with customers to determine their service requirements and travel preferences.
  DWAs: Discuss goods or services information with customers or patrons.

[Core] [64% incumbents] Announce arrival and departure information, using public address systems.
  DWAs: Provide notifications to customers or patrons.

[Core] [64% incumbents] Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  DWAs: Make travel, accommodations, or entertainment arrangements for others.

[Core] [64% incumbents] Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
  DWAs: Compile data or documentation. | Make travel, accommodations, or entertainment arrangements for others.

[Core] [64% incumbents] Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  DWAs: Explain regulations, policies, or procedures.

[Core] [64% incumbents] Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  DWAs: Calculate costs of goods or services. | Make travel, accommodations, or entertainment arrangements for others.

[Core] [64% incumbents] Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  DWAs: Make travel, accommodations, or entertainment arrangements for others.

[Supplemental] [64% incumbents] Provide clients with assistance in preparing required travel documents and forms.
  DWAs: Assist individuals with paperwork.

[Supplemental] [64% incumbents] Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
  DWAs: Provide transportation information to passengers or customers.

[Supplemental] [64% incumbents] Promote particular destinations, tour packages, and other travel services.
  DWAs: Promote products, services, or programs.

[Core] [63% incumbents] Provide boarding or disembarking assistance to passengers needing special assistance.
  DWAs: Assist disabled or incapacitated individuals.

[Core] [63% incumbents] Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  DWAs: Maintain inventory records.

[Core] [63% incumbents] Keep information facilities clean during operation.
  DWAs: Clean facilities or equipment.

[Supplemental] [63% incumbents] Open or close information facilities.
  DWAs: Maintain security.

[Supplemental] [63% incumbents] Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
  DWAs: Obtain information about goods or services.

--- SKILLS ---
  Active Listening (imp:4.00 lvl:4.00) — Giving full attention to what other people are saying, taking time to understand
  Speaking (imp:4.00 lvl:3.25) — Talking to others to convey information effectively.
  Reading Comprehension (imp:3.50 lvl:3.12) — Understanding written sentences and paragraphs in work-related documents.
  Critical Thinking (imp:3.38 lvl:3.62) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Writing (imp:3.12 lvl:3.00) — Communicating effectively in writing as appropriate for the needs of the audienc
  Active Learning (imp:3.00 lvl:3.00) — Understanding the implications of new information for both current and future pr
  Monitoring (imp:3.00 lvl:2.88) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Mathematics (imp:2.62 lvl:2.50) — Using mathematics to solve problems.
  Learning Strategies (imp:2.62 lvl:2.62) — Selecting and using training/instructional methods and procedures appropriate fo
  Science (imp:1.00) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.84 lvl:5.38) — Knowledge of principles and processes for providing customer and personal servic
  English Language (imp:3.80 lvl:3.72) — Knowledge of the structure and content of the English language including the mea
  Computers and Electronics (imp:3.75 lvl:4.12) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Public Safety and Security (imp:3.74 lvl:2.92) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Transportation (imp:3.55 lvl:4.12) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Geography (imp:3.44 lvl:4.09) — Knowledge of principles and methods for describing the features of land, sea, an
  Psychology (imp:3.09 lvl:3.44) — Knowledge of human behavior and performance; individual differences in ability, 
  Foreign Language (imp:2.87 lvl:2.14) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Mathematics (imp:2.82 lvl:2.81) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Communications and Media (imp:2.78 lvl:2.80) — Knowledge of media production, communication, and dissemination techniques and m
  Sales and Marketing (imp:2.69 lvl:3.16) — Knowledge of principles and methods for showing, promoting, and selling products
  Administrative (imp:2.58 lvl:2.84) — Knowledge of administrative and office procedures and systems such as word proce
  Education and Training (imp:2.55 lvl:2.70) — Knowledge of principles and methods for curriculum and training design, teaching
  Law and Government (imp:2.53 lvl:3.09) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Personnel and Human Resources (imp:2.28 lvl:2.14) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Therapy and Counseling (imp:2.15 lvl:1.68) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Administration and Management (imp:2.13 lvl:2.32) — Knowledge of business and management principles involved in strategic planning, 
  Telecommunications (imp:2.08 lvl:1.40) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Production and Processing (imp:1.93 lvl:1.81) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Philosophy and Theology (imp:1.90 lvl:1.83) — Knowledge of different philosophical systems and religions. This includes their 
  Economics and Accounting (imp:1.78 lvl:1.00) — Knowledge of economic and accounting principles and practices, the financial mar
  Sociology and Anthropology (imp:1.78 lvl:1.28) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Fine Arts (imp:1.78) — Knowledge of the theory and techniques required to compose, produce, and perform
  History and Archeology (imp:1.71 lvl:0.82) — Knowledge of historical events and their causes, indicators, and effects on civi
  Engineering and Technology (imp:1.56) — Knowledge of the practical application of engineering science and technology. Th
  Chemistry (imp:1.52) — Knowledge of the chemical composition, structure, and properties of substances a
  Mechanical (imp:1.47 lvl:1.07) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Medicine and Dentistry (imp:1.43) — Knowledge of the information and techniques needed to diagnose and treat human i
  Biology (imp:1.34) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd
  Physics (imp:1.17) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Design (imp:1.09) — Knowledge of design techniques, tools, and principles involved in production of 
  Food Production (imp:1.01) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Building and Construction (imp:1.00) — Knowledge of materials, methods, and the tools involved in the construction or r

--- ABILITIES ---
  Oral Expression (imp:4.12 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde
  Oral Comprehension (imp:4.00 lvl:3.62) — The ability to listen to and understand information and ideas presented through 
  Speech Recognition (imp:4.00 lvl:3.75) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:4.00 lvl:4.00) — The ability to speak clearly so others can understand you.
  Written Comprehension (imp:3.62 lvl:3.38) — The ability to read and understand information and ideas presented in writing.
  Information Ordering (imp:3.62 lvl:3.00) — The ability to arrange things or actions in a certain order or pattern according
  Near Vision (imp:3.38 lvl:3.75) — The ability to see details at close range (within a few feet of the observer).
  Written Expression (imp:3.12 lvl:3.00) — The ability to communicate information and ideas in writing so others will under
  Problem Sensitivity (imp:3.12 lvl:3.00) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Deductive Reasoning (imp:3.12 lvl:3.12) — The ability to apply general rules to specific problems to produce answers that 
  Inductive Reasoning (imp:3.00 lvl:3.00) — The ability to combine pieces of information to form general rules or conclusion
  Category Flexibility (imp:3.00 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Selective Attention (imp:3.00 lvl:2.88) — The ability to concentrate on a task over a period of time without being distrac
  Fluency of Ideas (imp:2.88 lvl:2.88) — The ability to come up with a number of ideas about a topic (the number of ideas
  Flexibility of Closure (imp:2.88 lvl:2.62) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Time Sharing (imp:2.88 lvl:2.75) — The ability to shift back and forth between two or more activities or sources of
  Finger Dexterity (imp:2.88 lvl:2.50) — The ability to make precisely coordinated movements of the fingers of one or bot
  Far Vision (imp:2.88 lvl:2.88) — The ability to see details at a distance.
  Originality (imp:2.75 lvl:2.75) — The ability to come up with unusual or clever ideas about a given topic or situa
  Perceptual Speed (imp:2.75 lvl:2.25) — The ability to quickly and accurately compare similarities and differences among
  Mathematical Reasoning (imp:2.62 lvl:2.00) — The ability to choose the right mathematical methods or formulas to solve a prob
  Speed of Closure (imp:2.62 lvl:2.38) — The ability to quickly make sense of, combine, and organize information into mea
  Number Facility (imp:2.38 lvl:2.38) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Memorization (imp:2.38 lvl:2.38) — The ability to remember information such as words, numbers, pictures, and proced
  Arm-Hand Steadiness (imp:2.38 lvl:2.12) — The ability to keep your hand and arm steady while moving your arm or while hold
  Static Strength (imp:2.38 lvl:2.38) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Trunk Strength (imp:2.25 lvl:2.12) — The ability to use your abdominal and lower back muscles to support part of the 
  Visual Color Discrimination (imp:2.25 lvl:2.00) — The ability to match or detect differences between colors, including shades of c
  Hearing Sensitivity (imp:2.25 lvl:1.88) — The ability to detect or tell the differences between sounds that vary in pitch 
  Auditory Attention (imp:2.25 lvl:2.75) — The ability to focus on a single source of sound in the presence of other distra
  Visualization (imp:2.12 lvl:2.00) — The ability to imagine how something will look after it is moved around or when 
  Manual Dexterity (imp:2.12 lvl:2.00) — The ability to quickly move your hand, your hand together with your arm, or your
  Control Precision (imp:2.12 lvl:2.00) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Multilimb Coordination (imp:2.12 lvl:2.00) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Stamina (imp:2.12 lvl:1.38) — The ability to exert yourself physically over long periods of time without getti
  Rate Control (imp:2.00 lvl:1.38) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:2.00 lvl:1.38) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Dynamic Strength (imp:2.00 lvl:1.50) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Gross Body Coordination (imp:2.00 lvl:1.50) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:1.88 lvl:1.00) — The ability to keep or regain your body balance or stay upright when in an unsta
  Extent Flexibility (imp:1.75 lvl:1.00) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Glare Sensitivity (imp:1.62 lvl:0.75) — The ability to see objects in the presence of a glare or bright lighting.
  Wrist-Finger Speed (imp:1.50 lvl:0.50) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Response Orientation (imp:1.38 lvl:0.38) — The ability to choose quickly between two or more movements in response to two o
  Depth Perception (imp:1.38 lvl:0.62) — The ability to judge which of several objects is closer or farther away from you
  Explosive Strength (imp:1.25 lvl:0.50) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Spatial Orientation (imp:1.12 lvl:0.25) — The ability to know your location in relation to the environment or to know wher
  Speed of Limb Movement (imp:1.12 lvl:0.12) — The ability to quickly move the arms and legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Working with Computers (imp:4.83 lvl:3.93) — Using computers and computer systems (including hardware and software) to progra
  Performing for or Working Directly with the Public (imp:4.72 lvl:5.08) — Performing for people or dealing directly with the public. This includes serving
  Getting Information (imp:4.65 lvl:4.13) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Evaluating Information to Determine Compliance with Standards (imp:4.42 lvl:4.24) — Using relevant information and individual judgment to determine whether events o
  Making Decisions and Solving Problems (imp:4.42 lvl:4.82) — Analyzing information and evaluating results to choose the best solution and sol
  Identifying Objects, Actions, and Events (imp:4.38 lvl:4.50) — Identifying information by categorizing, estimating, recognizing differences or 
  Establishing and Maintaining Interpersonal Relationships (imp:4.29 lvl:4.63) — Developing constructive and cooperative working relationships with others, and m
  Communicating with Supervisors, Peers, or Subordinates (imp:4.25 lvl:4.82) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Performing General Physical Activities (imp:4.12 lvl:4.19) — Performing general physical activities includes doing activities that require co
  Communicating with People Outside the Organization (imp:4.11 lvl:4.46) — Communicating with people outside the organization, representing the organizatio
  Updating and Using Relevant Knowledge (imp:4.08 lvl:4.39) — Keeping up-to-date technically and applying new knowledge to your job.
  Resolving Conflicts and Negotiating with Others (imp:4.08 lvl:4.25) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Monitoring Processes, Materials, or Surroundings (imp:4.03 lvl:4.18) — Monitoring and reviewing information from materials, events, or the environment,
  Handling and Moving Objects (imp:3.87 lvl:4.54) — Using hands and arms in handling, installing, positioning, and moving materials,
  Documenting/Recording Information (imp:3.79 lvl:3.57) — Entering, transcribing, recording, storing, or maintaining information in writte
  Processing Information (imp:3.75 lvl:4.36) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Interpreting the Meaning of Information for Others (imp:3.70 lvl:3.31) — Translating or explaining what information means and how it can be used.
  Assisting and Caring for Others (imp:3.69 lvl:4.19) — Providing personal assistance, medical attention, emotional support, or other pe
  Inspecting Equipment, Structures, or Materials (imp:3.66 lvl:3.45) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Analyzing Data or Information (imp:3.39 lvl:3.28) — Identifying the underlying principles, reasons, or facts of information by break
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:3.32 lvl:2.79) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Organizing, Planning, and Prioritizing Work (imp:3.27 lvl:3.43) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Performing Administrative Activities (imp:3.23 lvl:2.15) — Performing day-to-day administrative tasks such as maintaining information files
  Training and Teaching Others (imp:3.06 lvl:2.73) — Identifying the educational needs of others, developing formal educational or tr
  Controlling Machines and Processes (imp:2.95 lvl:2.81) — Using either control mechanisms or direct physical activity to operate machines 
  Providing Consultation and Advice to Others (imp:2.93 lvl:1.97) — Providing guidance and expert advice to management or other groups on technical,
  Judging the Qualities of Objects, Services, or People (imp:2.92 lvl:2.78) — Assessing the value, importance, or quality of things or people.
  Coordinating the Work and Activities of Others (imp:2.85 lvl:2.75) — Getting members of a group to work together to accomplish tasks.
  Guiding, Directing, and Motivating Subordinates (imp:2.70 lvl:1.88) — Providing guidance and direction to subordinates, including setting performance 
  Selling or Influencing Others (imp:2.67 lvl:2.74) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Thinking Creatively (imp:2.64 lvl:2.44) — Developing, designing, or creating new applications, ideas, relationships, syste
  Developing and Building Teams (imp:2.64 lvl:2.41) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Coaching and Developing Others (imp:2.46 lvl:2.01) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Scheduling Work and Activities (imp:2.31 lvl:1.94) — Scheduling events, programs, and activities, as well as the work of others.
  Operating Vehicles, Mechanized Devices, or Equipment (imp:2.15 lvl:1.22) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Monitoring and Controlling Resources (imp:2.13 lvl:1.51) — Monitoring and controlling resources and overseeing the spending of money.
  Developing Objectives and Strategies (imp:2.01 lvl:1.50) — Establishing long-range objectives and specifying the strategies and actions to 
  Staffing Organizational Units (imp:1.53) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Repairing and Maintaining Electronic Equipment (imp:1.50) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Repairing and Maintaining Mechanical Equipment (imp:1.29) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.28) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:4.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Attention to Detail (imp:3.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Dependability (imp:2.59) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Cooperation (imp:2.30) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Social Orientation (imp:2.22) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Attention to Detail (imp:2.16) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Cooperation (imp:2.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Self-Control (imp:1.80) — A tendency to remain calm and composed and to manage emotions effectively in res
  Integrity (imp:1.76) — A tendency to be honest and ethical at work.
  Stress Tolerance (imp:1.61) — A tendency to cope and function effectively in stressful situations at work.
  Adaptability (imp:1.54) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Empathy (imp:1.54) — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism (imp:1.42) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Cautiousness (imp:1.29) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Sincerity (imp:1.23) — A tendency to be genuine and sincere in interactions with others at work, withou
  Self-Confidence (imp:1.05) — A tendency to believe in one's work-related capabilities and ability to control 
  Social Orientation (imp:1.00) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Perseverance (imp:0.97) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Initiative (imp:0.95) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Achievement Orientation (imp:0.77) — A tendency to establish and maintain personally challenging work-related goals, 
  Humility (imp:0.75) — A tendency to be modest and humble when interacting with others at work.
  Tolerance for Ambiguity (imp:0.62) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Intellectual Curiosity (imp:0.15) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res
  Leadership Orientation (imp:-0.09) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Innovation (imp:-0.30) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 

--- TRANSFERABLE SKILLS ---
  Service Orientation (imp:4.00 lvl:3.75) — Actively looking for ways to help people.
  Social Perceptiveness (imp:3.62 lvl:3.12) — Being aware of others' reactions and understanding why they react as they do.
  Persuasion (imp:3.25 lvl:3.00) — Persuading others to change their minds or behavior.
  Coordination (imp:3.12 lvl:3.00) — Adjusting actions in relation to others' actions.
  Judgment and Decision Making (imp:3.12 lvl:3.00) — Considering the relative costs and benefits of potential actions to choose the m
  Time Management (imp:3.12 lvl:3.00) — Managing one's own time and the time of others.
  Complex Problem Solving (imp:3.00 lvl:3.00) — Identifying complex problems and reviewing related information to develop and ev
  Negotiation (imp:2.88 lvl:2.88) — Bringing others together and trying to reconcile differences.
  Instructing (imp:2.88 lvl:2.75) — Teaching others how to do something.
  Systems Analysis (imp:2.75 lvl:2.25) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:2.38 lvl:2.25) — Identifying measures or indicators of system performance and the actions needed 
  Management of Personnel Resources (imp:2.25 lvl:2.00) — Motivating, developing, and directing people as they work, identifying the best 
  Operations Monitoring (imp:2.12 lvl:1.62) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Programming (imp:1.88 lvl:0.88) — Writing computer programs for various purposes.
  Quality Control Analysis (imp:1.88 lvl:1.12) — Conducting tests and inspections of products, services, or processes to evaluate
  Operations Analysis (imp:1.75 lvl:1.00) — Analyzing needs and product requirements to create a design.
  Technology Design (imp:1.50 lvl:0.50) — Generating or adapting equipment and technology to serve user needs.
  Operation and Control (imp:1.50 lvl:0.50) — Controlling operations of equipment or systems.
  Troubleshooting (imp:1.38 lvl:0.50) — Determining causes of operating errors and deciding what to do about it.
  Management of Financial Resources (imp:1.38 lvl:0.38) — Determining how money will be spent to get the work done, and accounting for the
  Management of Material Resources (imp:1.38 lvl:0.50) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 118,710
  annual_median    : $44,390
  annual_pct10     : $32,140
  annual_pct25     : $37,850
  annual_pct75     : $59,640
  annual_pct90     : $78,150
  annual_mean      : $49,630
  hourly_median    : $21.34

--- GEOGRAPHIC DISPERSION ---
  highest_state    : Michigan ($60,220)
  lowest_state     : Guam ($27,230)
  dispersion_ratio : 2.212x

--- TOP STATES BY WAGE (52 total) ---
  Transportation and Warehousing           emp:   92,920  median: $  44,630
  Administrative and Support and Waste Management and Remediation Services emp:   18,080  median: $  44,310
  Accommodation and Food Services          emp:    4,440  median: $  42,000
  Arts, Entertainment, and Recreation      emp:      980  median: $  43,190
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:      770  median: $  47,040
  Management of Companies and Enterprises  emp:      730  median: $  48,380
  Real Estate and Rental and Leasing       emp:      420  median: $  36,250
  Professional, Scientific, and Technical Services emp:      110  median: $  64,560
  Health Care and Social Assistance        emp:       70  median: $  61,860
  Information                              emp:       40  median: $       0

--- TOP INDUSTRIES BY EMPLOYMENT (10 total) ---
  Transportation and Warehousing           emp:   92,920  median: $  44,630
  Administrative and Support and Waste Management and Remediation Services emp:   18,080  median: $  44,310
  Accommodation and Food Services          emp:    4,440  median: $  42,000
  Arts, Entertainment, and Recreation      emp:      980  median: $  43,190
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:      770  median: $  47,040
  Management of Companies and Enterprises  emp:      730  median: $  48,380
  Real Estate and Rental and Leasing       emp:      420  median: $  36,250
  Professional, Scientific, and Technical Services emp:      110  median: $  64,560
  Health Care and Social Assistance        emp:       70  median: $  61,860
  Information                              emp:       40  median: $       0

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:27:23.118685Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Women in the United States (similarity: 0.2727)
  URL: https://en.wikipedia.org/wiki/Women_in_the_United_States
  QID: Q17514041
  Extract: The legal status of women in the United States has advanced significantly over the past two centuries, but not yet equal to that of men in comparison to other high-income democracies.

  Title: Secondary Security Screening Selection (similarity: 0.1600)
  URL: https://en.wikipedia.org/wiki/Secondary_Security_Screening_Selection
  QID: Q2263889
  Extract: Secondary Security Screening Selection or Secondary Security Screening Selectee (SSSS) is an airport security measure in the United States which selects passengers for additional inspection. People from certain countries are subject to it by default. The passengers may be known as Selectee, Automati

  Title: Cinema of the United States (similarity: 0.2472)
  URL: https://en.wikipedia.org/wiki/Cinema_of_the_United_States
  QID: Q380675
  Extract: The film industry of the United States, primarily associated with major film studios collectively referred to as "Hollywood", has significantly influenced the global film industry since the early 20th century.

  Title: Visa requirements for Canadian citizens (similarity: 0.3168)
  URL: https://en.wikipedia.org/wiki/Visa_requirements_for_Canadian_citizens
  QID: Q7935429
  Extract: Visa requirements for Canadian citizens are administrative entry restrictions by the authorities of other countries that are imposed on citizens of Canada.

  Title: One Big Beautiful Bill Act (similarity: 0.1818)
  URL: https://en.wikipedia.org/wiki/One_Big_Beautiful_Bill_Act
  QID: Q134500668
  Extract: The One Big Beautiful Bill Act (OBBBA) or the Big Beautiful Bill, is a U.S. federal statute passed by the 119th United States Congress containing tax and spending policies that form the core of President Donald Trump's second-term agenda. The bill was signed into law by Trump on July 4, 2025. Althou

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Strong O*NET data foundation with detailed task descriptions, comprehensive wage data from BLS OEWS May 2025, and clear related occupation mappings provide high confidence in occupational intelligence accuracy.
inferred_at          : 2026-06-03T22:31:16.692641+00:00
tokens_input         : 4,518
tokens_output        : 4,224
cost_usd             : $0.044893
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No exact Wikipedia match found for this occupation, with semantic neighbors relating to travel security screening and visa requirements providing limited contextual relevance.

--- PROSE FIELDS ---

ROLE SUMMARY:
Reservation and Transportation Ticket Agents and Travel Clerks make and confirm reservations for transportation or lodging while selling transportation tickets and providing essential travel information to customers. These customer service professionals work primarily in airports, train stations, and travel agencies, managing booking systems, processing payments, and assisting travelers with documentation and baggage services. According to BLS OEWS May 2025, the median annual wage is $44,390 with 118,710 employed nationwide.

DAY IN THE LIFE:
A typical day involves using computer reservation systems to check availability and book travel arrangements while interacting directly with customers to determine their service requirements and travel preferences. Agents examine passenger documentation, assign boarding passes, and provide essential travel information including connections, medical requirements, and visa regulations. They prepare invoices, accept payments, and assemble required documentation such as tickets and itineraries. Throughout the day, they contact customers to advise of changes, announce departure information over public address systems, and handle baggage-related issues including tracing lost or misdirected items. The role requires constant communication with travelers, supervisors, and other staff to ensure smooth travel operations.

WHO THRIVES:
Individuals who excel in this role possess strong interpersonal communication skills with high oral expression and speech clarity abilities, allowing them to effectively interact with diverse customers and explain complex travel information. The conventional-social-enterprising RIASEC profile indicates success for those who thrive in structured environments while enjoying helping people and occasionally persuading customers about travel options. Strong attention to detail and dependability are essential given the importance of accurate reservations and documentation. People who are comfortable with technology, can multitask effectively, and remain calm under pressure while maintaining a service-oriented attitude will find fulfillment in this customer-facing role.

CAREER ENTRY:
This Job Zone 2 occupation typically requires a high school diploma or equivalent, with 75.2% of workers having this level of education according to the distribution data. Many employers provide on-the-job training covering reservation systems, company policies, and customer service protocols. Prior experience in customer service, retail, or hospitality can be beneficial but is not always required. Some positions may prefer candidates with basic computer skills and familiarity with Microsoft Office applications.

CAREER TRAJECTORY:
Career advancement often leads to supervisory roles overseeing other reservation agents or specialized positions such as group sales coordinators or corporate travel specialists. The transferable skills in customer service, problem-solving, and technology systems create pathways to related roles including travel agents, hotel desk clerks, or dispatching positions. Some agents transition to airline operations, cargo and freight coordination, or move into travel industry sales roles where their knowledge of booking systems and customer needs provides valuable expertise.

MARKET INTELLIGENCE:
With 118,710 employed nationwide and a median annual wage of $44,390 (BLS OEWS May 2025), this occupation shows geographic wage variation from $27,230 in Guam to $60,220 in Michigan, indicating regional economic differences. The Transportation and Warehousing sector employs the majority (92,920 workers), followed by Administrative and Support Services (18,080). Employment is concentrated around major transportation hubs and airports, with opportunities varying based on regional travel volume. The wage range from $32,140 to $78,150 (10th to 90th percentile) suggests advancement potential and varying employer types from small travel agencies to major airlines.

AUTOMATION OUTLOOK:
While reservation systems have become more sophisticated and self-service options have expanded, the role maintains stability due to the continued need for human assistance with complex travel arrangements and problem resolution. The high importance of working directly with the public (4.7 importance, 5.1 level) and establishing interpersonal relationships indicates that personal interaction remains valuable for handling exceptions, complaints, and specialized requests that automated systems cannot address effectively.

--- REASONED EDGES ---
  [skill_overlap] Travel Agents (41-3041.00) — confidence:high
    reasoning: Both roles share high customer service knowledge (4.8 importance) and similar reservation system expertise.
    data: Customer and Personal Service knowledge
    data: reservation system usage
    data: travel planning tasks
  [task_similarity] Hotel, Motel, and Resort Desk Clerks (43-4081.00) — confidence:high
    reasoning: Both roles involve making reservations, accepting payments, and working directly with customers using computer systems.
    data: reservation confirmation tasks
    data: payment processing
    data: customer service activities
  [riasec_cluster] Counter and Rental Clerks (41-2021.00) — confidence:medium
    reasoning: Shared conventional-social-enterprising profile with emphasis on structured customer service environments.
    data: RIASEC profile alignment
    data: customer interaction patterns
    data: service orientation
  [knowledge_overlap] Flight Attendants (53-2031.00) — confidence:medium
    reasoning: Both require transportation knowledge (3.5 importance) and public safety understanding for passenger assistance.
    data: Transportation knowledge
    data: Public Safety and Security knowledge
    data: passenger service
  [transferable_skill] Dispatchers, Except Police, Fire, and Ambulance (43-5032.00) — confidence:medium
    reasoning: Both roles emphasize coordination skills (3.1 importance) and information management for transportation operations.
    data: Coordination transferable skills
    data: transportation operations
    data: information processing

--- NORMALIZER SIGNALS ---
  match_keywords   : ['reservation agent', 'ticket agent', 'travel clerk', 'airline agent', 'airport agent', 'boarding agent', 'transportation ticket', 'baggage agent']
  exclude_keywords : ['travel guide', 'tour operator', 'flight attendant', 'pilot', 'dispatcher']
  title_patterns   : ['*reservation*agent', '*ticket*agent', '*travel*clerk', '*airline*agent', '*airport*agent']
  common_variations: ['airline reservation agent', 'airport sales agent', 'baggage clerk', 'airline ticket agent', 'aircraft agent', 'airline station agent', 'auto club travel counselor', 'boarding agent']

total_terms    : 40
top_words      : ['others', 'tendency', 'travel', 'equipment', 'customers', 'principles', 'services', 'customer', 'includes', 'control', 'objects', 'transportation', 'procedures', 'materials', 'ideas', 'service', 'techniques', 'body', 'effectively', 'problems']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
others                     42  0.01538  onet_dimensions      onet_dimensions:90%  dwas:10%
tendency                   42  0.01538  onet_dimensions      onet_dimensions:100%
travel                     31  0.01135  inference            inference:52%  onet_tasks:35%  dwas:13%
equipment                  24  0.00879  onet_dimensions      onet_dimensions:96%  dwas:4%
customers                  18  0.00659  onet_tasks           onet_tasks:28%  dwas:28%  inference:28%
principles                 16  0.00586  onet_dimensions      onet_dimensions:100%
services                   13  0.00476  onet_dimensions      onet_dimensions:46%  dwas:31%  inference:15%
customer                   12  0.00439  inference            inference:50%  onet_dimensions:33%  onet_tasks:8%
includes                   12  0.00439  onet_dimensions      onet_dimensions:100%
control                    12  0.00439  onet_dimensions      onet_dimensions:100%
objects                    12  0.00439  onet_dimensions      onet_dimensions:100%
transportation             11  0.00403  inference            inference:45%  onet_tasks:18%  dwas:18%
procedures                 11  0.00403  onet_dimensions      onet_dimensions:73%  dwas:18%  onet_tasks:9%
materials                  11  0.00403  onet_dimensions      onet_dimensions:91%  dwas:9%
ideas                      11  0.00403  onet_dimensions      onet_dimensions:100%
service                    10  0.00366  inference            inference:70%  onet_dimensions:20%  onet_tasks:10%
techniques                 10  0.00366  onet_dimensions      onet_dimensions:100%
body                       10  0.00366  onet_dimensions      onet_dimensions:100%
effectively                 9  0.00330  onet_dimensions      onet_dimensions:67%  inference:33%
problems                    9  0.00330  onet_dimensions      onet_dimensions:100%
needs                       9  0.00330  onet_dimensions      onet_dimensions:89%  inference:11%
problem                     9  0.00330  onet_dimensions      onet_dimensions:78%  inference:22%
providing                   9  0.00330  onet_dimensions      onet_dimensions:78%  inference:22%
resources                   9  0.00330  onet_dimensions      onet_dimensions:100%
activities                  9  0.00330  onet_dimensions      onet_dimensions:100%
quickly                     9  0.00330  onet_dimensions      onet_dimensions:100%
orientation                 9  0.00330  onet_dimensions      onet_dimensions:100%
documentation               8  0.00293  inference            inference:50%  onet_tasks:25%  onet_dimensions:12%
monitoring                  8  0.00293  onet_dimensions      onet_dimensions:100%
rules                       8  0.00293  onet_dimensions      onet_dimensions:100%
standards                   8  0.00293  onet_dimensions      onet_dimensions:100%
security                    8  0.00293  wikipedia            wikipedia:50%  onet_dimensions:25%  dwas:12%
operations                  8  0.00293  onet_dimensions      onet_dimensions:75%  inference:25%
goods                       8  0.00293  onet_dimensions      onet_dimensions:50%  dwas:50%
human                       8  0.00293  onet_dimensions      onet_dimensions:88%  inference:12%
production                  8  0.00293  onet_dimensions      onet_dimensions:100%
events                      8  0.00293  onet_dimensions      onet_dimensions:100%
actions                     8  0.00293  onet_dimensions      onet_dimensions:100%
performing                  8  0.00293  onet_dimensions      onet_dimensions:100%
identifying                 8  0.00293  onet_dimensions      onet_dimensions:100%