[Core] [76% incumbents] Question callers to determine their locations and the nature of their problems to determine type of response needed.
  DWAs: Discuss goods or services information with customers or patrons.

[Core] [76% incumbents] Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  DWAs: Coordinate operational activities.

[Core] [76% incumbents] Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  DWAs: Relay information between personnel.

[Core] [76% incumbents] Record details of calls, dispatches, and messages.
  DWAs: Maintain call records.

[Core] [76% incumbents] Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.
  DWAs: Operate communications equipment or systems.

[Core] [76% incumbents] Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  DWAs: Interpret blueprints, specifications, or diagrams to inform installation, development or operation activities.

[Core] [76% incumbents] Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  DWAs: Search files, databases or reference materials to obtain needed information. | Enter information into databases or software programs.

[Core] [76% incumbents] Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  DWAs: Operate communications equipment or systems. | Confer with coworkers to coordinate work activities.

[Core] [76% incumbents] Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
  DWAs: Answer telephones to direct calls or provide information. | Refer customers to appropriate personnel.

[Core] [76% incumbents] Learn material and pass required tests for certification.
  DWAs: Maintain current knowledge related to work activities.

[Core] [76% incumbents] Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  DWAs: Monitor alarm systems.

[Core] [76% incumbents] Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
  DWAs: Maintain call records.

[Core] [76% incumbents] Test and adjust communication and alarm systems, and report malfunctions to maintenance units.
  DWAs: Monitor equipment operation to ensure proper functioning. | Adjust office equipment to ensure proper operation. | Report maintenance or equipment problems to appropriate personnel.

[Supplemental] [76% incumbents] Monitor alarm systems to detect emergencies, such as fires and illegal entry into establishments.
  DWAs: Monitor alarm systems.

[Core] [75% incumbents] Provide emergency medical instructions to callers.
  DWAs: Provide basic health care services.

[Core] [75% incumbents] Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  DWAs: Answer telephones to direct calls or provide information.

[Core] [75% incumbents] Maintain access to, and security of, highly sensitive materials.
  DWAs: Maintain security.

[Supplemental] [75% incumbents] Operate and maintain mobile dispatch vehicles and equipment.
  DWAs: Operate vehicles or material-moving equipment.

--- SKILLS ---
  Active Listening (imp:4.38 lvl:4.00) — Giving full attention to what other people are saying, taking time to understand
  Speaking (imp:4.12 lvl:4.00) — Talking to others to convey information effectively.
  Critical Thinking (imp:3.75 lvl:3.88) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Reading Comprehension (imp:3.62 lvl:3.75) — Understanding written sentences and paragraphs in work-related documents.
  Active Learning (imp:3.12 lvl:3.00) — Understanding the implications of new information for both current and future pr
  Monitoring (imp:3.12 lvl:3.25) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Writing (imp:3.00 lvl:3.00) — Communicating effectively in writing as appropriate for the needs of the audienc
  Learning Strategies (imp:2.75 lvl:2.88) — Selecting and using training/instructional methods and procedures appropriate fo
  Mathematics (imp:2.00 lvl:1.75) — Using mathematics to solve problems.
  Science (imp:1.38 lvl:0.38) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Public Safety and Security (imp:4.93 lvl:4.33) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Law and Government (imp:4.55 lvl:4.18) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  English Language (imp:4.48 lvl:4.82) — Knowledge of the structure and content of the English language including the mea
  Telecommunications (imp:4.45 lvl:4.11) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Customer and Personal Service (imp:4.40 lvl:6.42) — Knowledge of principles and processes for providing customer and personal servic
  Geography (imp:4.25 lvl:3.59) — Knowledge of principles and methods for describing the features of land, sea, an
  Communications and Media (imp:4.17 lvl:4.33) — Knowledge of media production, communication, and dissemination techniques and m
  Computers and Electronics (imp:4.03 lvl:4.70) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Administrative (imp:3.85 lvl:4.80) — Knowledge of administrative and office procedures and systems such as word proce
  Education and Training (imp:3.52 lvl:3.88) — Knowledge of principles and methods for curriculum and training design, teaching
  Psychology (imp:3.37 lvl:4.68) — Knowledge of human behavior and performance; individual differences in ability, 
  Personnel and Human Resources (imp:3.26 lvl:3.63) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Therapy and Counseling (imp:3.21 lvl:3.92) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Administration and Management (imp:3.12 lvl:2.73) — Knowledge of business and management principles involved in strategic planning, 
  Sociology and Anthropology (imp:2.65 lvl:2.60) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Production and Processing (imp:2.61 lvl:1.91) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Medicine and Dentistry (imp:2.44 lvl:1.87) — Knowledge of the information and techniques needed to diagnose and treat human i
  Transportation (imp:2.38 lvl:2.33) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Philosophy and Theology (imp:2.19 lvl:2.10) — Knowledge of different philosophical systems and religions. This includes their 
  Foreign Language (imp:2.01 lvl:1.38) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Mathematics (imp:1.86 lvl:1.54) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Economics and Accounting (imp:1.81 lvl:1.39) — Knowledge of economic and accounting principles and practices, the financial mar
  Mechanical (imp:1.71 lvl:1.15) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Chemistry (imp:1.61) — Knowledge of the chemical composition, structure, and properties of substances a
  Design (imp:1.50 lvl:0.73) — Knowledge of design techniques, tools, and principles involved in production of 
  Engineering and Technology (imp:1.46 lvl:0.80) — Knowledge of the practical application of engineering science and technology. Th
  History and Archeology (imp:1.46) — Knowledge of historical events and their causes, indicators, and effects on civi
  Sales and Marketing (imp:1.42) — Knowledge of principles and methods for showing, promoting, and selling products
  Physics (imp:1.31) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Building and Construction (imp:1.27) — Knowledge of materials, methods, and the tools involved in the construction or r
  Biology (imp:1.20) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd
  Food Production (imp:1.01) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Fine Arts (imp:1.00) — Knowledge of the theory and techniques required to compose, produce, and perform

--- ABILITIES ---
  Oral Expression (imp:4.38 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde
  Oral Comprehension (imp:4.25 lvl:4.00) — The ability to listen to and understand information and ideas presented through 
  Speech Clarity (imp:4.12 lvl:4.00) — The ability to speak clearly so others can understand you.
  Problem Sensitivity (imp:4.00 lvl:4.00) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Selective Attention (imp:3.88 lvl:4.00) — The ability to concentrate on a task over a period of time without being distrac
  Speech Recognition (imp:3.88 lvl:4.62) — The ability to identify and understand the speech of another person.
  Written Comprehension (imp:3.75 lvl:3.00) — The ability to read and understand information and ideas presented in writing.
  Deductive Reasoning (imp:3.75 lvl:3.88) — The ability to apply general rules to specific problems to produce answers that 
  Information Ordering (imp:3.75 lvl:3.75) — The ability to arrange things or actions in a certain order or pattern according
  Inductive Reasoning (imp:3.50 lvl:3.00) — The ability to combine pieces of information to form general rules or conclusion
  Written Expression (imp:3.25 lvl:3.25) — The ability to communicate information and ideas in writing so others will under
  Time Sharing (imp:3.25 lvl:3.62) — The ability to shift back and forth between two or more activities or sources of
  Near Vision (imp:3.25 lvl:3.88) — The ability to see details at close range (within a few feet of the observer).
  Auditory Attention (imp:3.12 lvl:3.12) — The ability to focus on a single source of sound in the presence of other distra
  Fluency of Ideas (imp:3.00 lvl:3.00) — The ability to come up with a number of ideas about a topic (the number of ideas
  Category Flexibility (imp:3.00 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Speed of Closure (imp:3.00 lvl:3.00) — The ability to quickly make sense of, combine, and organize information into mea
  Flexibility of Closure (imp:3.00 lvl:3.00) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Perceptual Speed (imp:3.00 lvl:3.50) — The ability to quickly and accurately compare similarities and differences among
  Memorization (imp:2.88 lvl:3.00) — The ability to remember information such as words, numbers, pictures, and proced
  Originality (imp:2.75 lvl:2.88) — The ability to come up with unusual or clever ideas about a given topic or situa
  Hearing Sensitivity (imp:2.75 lvl:2.12) — The ability to detect or tell the differences between sounds that vary in pitch 
  Far Vision (imp:2.62 lvl:2.88) — The ability to see details at a distance.
  Finger Dexterity (imp:2.50 lvl:2.38) — The ability to make precisely coordinated movements of the fingers of one or bot
  Reaction Time (imp:2.50 lvl:1.88) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Visualization (imp:2.25 lvl:2.88) — The ability to imagine how something will look after it is moved around or when 
  Manual Dexterity (imp:2.25 lvl:2.12) — The ability to quickly move your hand, your hand together with your arm, or your
  Visual Color Discrimination (imp:2.25 lvl:2.38) — The ability to match or detect differences between colors, including shades of c
  Arm-Hand Steadiness (imp:2.12 lvl:2.12) — The ability to keep your hand and arm steady while moving your arm or while hold
  Control Precision (imp:2.12 lvl:2.12) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Response Orientation (imp:2.12 lvl:2.00) — The ability to choose quickly between two or more movements in response to two o
  Trunk Strength (imp:2.12 lvl:1.38) — The ability to use your abdominal and lower back muscles to support part of the 
  Mathematical Reasoning (imp:2.00 lvl:2.00) — The ability to choose the right mathematical methods or formulas to solve a prob
  Number Facility (imp:2.00 lvl:2.00) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Multilimb Coordination (imp:2.00 lvl:1.50) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Wrist-Finger Speed (imp:2.00 lvl:1.88) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Depth Perception (imp:2.00 lvl:1.75) — The ability to judge which of several objects is closer or farther away from you
  Extent Flexibility (imp:1.88 lvl:1.12) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Static Strength (imp:1.62 lvl:0.62) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Stamina (imp:1.50 lvl:0.50) — The ability to exert yourself physically over long periods of time without getti
  Gross Body Coordination (imp:1.50 lvl:0.50) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:1.50 lvl:0.50) — The ability to keep or regain your body balance or stay upright when in an unsta
  Rate Control (imp:1.38 lvl:0.38) — The ability to time your movements or the movement of a piece of equipment in an
  Speed of Limb Movement (imp:1.38 lvl:0.38) — The ability to quickly move the arms and legs.
  Explosive Strength (imp:1.38 lvl:0.38) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Dynamic Strength (imp:1.38 lvl:0.50) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Spatial Orientation (imp:1.25 lvl:0.38) — The ability to know your location in relation to the environment or to know wher
  Glare Sensitivity (imp:1.12 lvl:0.12) — The ability to see objects in the presence of a glare or bright lighting.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Working with Computers (imp:4.89 lvl:4.44) — Using computers and computer systems (including hardware and software) to progra
  Communicating with People Outside the Organization (imp:4.78 lvl:5.55) — Communicating with people outside the organization, representing the organizatio
  Documenting/Recording Information (imp:4.77 lvl:5.08) — Entering, transcribing, recording, storing, or maintaining information in writte
  Getting Information (imp:4.63 lvl:4.46) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Processing Information (imp:4.49 lvl:5.09) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Making Decisions and Solving Problems (imp:4.41 lvl:5.16) — Analyzing information and evaluating results to choose the best solution and sol
  Communicating with Supervisors, Peers, or Subordinates (imp:4.39 lvl:5.28) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Performing for or Working Directly with the Public (imp:4.38 lvl:5.05) — Performing for people or dealing directly with the public. This includes serving
  Updating and Using Relevant Knowledge (imp:4.37 lvl:5.36) — Keeping up-to-date technically and applying new knowledge to your job.
  Assisting and Caring for Others (imp:4.21 lvl:5.02) — Providing personal assistance, medical attention, emotional support, or other pe
  Interpreting the Meaning of Information for Others (imp:4.14 lvl:4.34) — Translating or explaining what information means and how it can be used.
  Identifying Objects, Actions, and Events (imp:4.11 lvl:4.47) — Identifying information by categorizing, estimating, recognizing differences or 
  Performing Administrative Activities (imp:4.02 lvl:4.37) — Performing day-to-day administrative tasks such as maintaining information files
  Organizing, Planning, and Prioritizing Work (imp:3.96 lvl:4.68) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Resolving Conflicts and Negotiating with Others (imp:3.90 lvl:4.95) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Establishing and Maintaining Interpersonal Relationships (imp:3.81 lvl:4.90) — Developing constructive and cooperative working relationships with others, and m
  Monitoring Processes, Materials, or Surroundings (imp:3.72 lvl:4.64) — Monitoring and reviewing information from materials, events, or the environment,
  Training and Teaching Others (imp:3.65 lvl:4.23) — Identifying the educational needs of others, developing formal educational or tr
  Developing Objectives and Strategies (imp:3.61 lvl:3.80) — Establishing long-range objectives and specifying the strategies and actions to 
  Evaluating Information to Determine Compliance with Standards (imp:3.60 lvl:3.88) — Using relevant information and individual judgment to determine whether events o
  Analyzing Data or Information (imp:3.59 lvl:3.56) — Identifying the underlying principles, reasons, or facts of information by break
  Coaching and Developing Others (imp:3.54 lvl:4.44) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Inspecting Equipment, Structures, or Materials (imp:3.35 lvl:3.10) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:3.33 lvl:3.53) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Developing and Building Teams (imp:3.30 lvl:3.47) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Staffing Organizational Units (imp:3.30 lvl:3.19) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Scheduling Work and Activities (imp:3.28 lvl:3.98) — Scheduling events, programs, and activities, as well as the work of others.
  Judging the Qualities of Objects, Services, or People (imp:3.22 lvl:3.35) — Assessing the value, importance, or quality of things or people.
  Coordinating the Work and Activities of Others (imp:3.21 lvl:3.69) — Getting members of a group to work together to accomplish tasks.
  Thinking Creatively (imp:3.17 lvl:3.81) — Developing, designing, or creating new applications, ideas, relationships, syste
  Guiding, Directing, and Motivating Subordinates (imp:3.03 lvl:3.26) — Providing guidance and direction to subordinates, including setting performance 
  Providing Consultation and Advice to Others (imp:2.96 lvl:3.46) — Providing guidance and expert advice to management or other groups on technical,
  Monitoring and Controlling Resources (imp:2.68 lvl:2.82) — Monitoring and controlling resources and overseeing the spending of money.
  Repairing and Maintaining Electronic Equipment (imp:2.65 lvl:2.59) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Controlling Machines and Processes (imp:2.54 lvl:2.26) — Using either control mechanisms or direct physical activity to operate machines 
  Selling or Influencing Others (imp:2.38 lvl:2.38) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Repairing and Maintaining Mechanical Equipment (imp:2.20 lvl:1.64) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Handling and Moving Objects (imp:2.19 lvl:1.82) — Using hands and arms in handling, installing, positioning, and moving materials,
  Operating Vehicles, Mechanized Devices, or Equipment (imp:2.02 lvl:0.99) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Performing General Physical Activities (imp:1.99 lvl:1.37) — Performing general physical activities includes doing activities that require co
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.47 lvl:1.04) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:7.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Attention to Detail (imp:6.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Integrity (imp:5.00) — A tendency to be honest and ethical at work.
  Cautiousness (imp:4.00) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Cooperation (imp:3.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Stress Tolerance (imp:3.00) — A tendency to cope and function effectively in stressful situations at work.
  Self-Control (imp:3.00) — A tendency to remain calm and composed and to manage emotions effectively in res
  Dependability (imp:2.93) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Integrity (imp:2.93) — A tendency to be honest and ethical at work.
  Attention to Detail (imp:2.77) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Cautiousness (imp:2.58) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Cooperation (imp:2.30) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Self-Control (imp:2.00) — A tendency to remain calm and composed and to manage emotions effectively in res
  Self-Confidence (imp:1.83) — A tendency to believe in one's work-related capabilities and ability to control 
  Empathy (imp:1.71) — A tendency to show concern for others and be sensitive to others' needs and feel
  Achievement Orientation (imp:1.55) — A tendency to establish and maintain personally challenging work-related goals, 
  Sincerity (imp:1.55) — A tendency to be genuine and sincere in interactions with others at work, withou
  Social Orientation (imp:1.33) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Perseverance (imp:1.31) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Tolerance for Ambiguity (imp:1.14) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Adaptability (imp:1.00) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Stress Tolerance (imp:1.00) — A tendency to cope and function effectively in stressful situations at work.
  Optimism (imp:0.93) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Initiative (imp:0.83) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Intellectual Curiosity (imp:0.76) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Leadership Orientation (imp:0.76) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility (imp:0.53) — A tendency to be modest and humble when interacting with others at work.
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Social Orientation () — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Innovation (imp:-0.68) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 

--- TRANSFERABLE SKILLS ---
  Social Perceptiveness (imp:3.88 lvl:4.00) — Being aware of others' reactions and understanding why they react as they do.
  Coordination (imp:3.75 lvl:3.75) — Adjusting actions in relation to others' actions.
  Service Orientation (imp:3.75 lvl:3.38) — Actively looking for ways to help people.
  Judgment and Decision Making (imp:3.38 lvl:3.12) — Considering the relative costs and benefits of potential actions to choose the m
  Complex Problem Solving (imp:3.25 lvl:3.12) — Identifying complex problems and reviewing related information to develop and ev
  Persuasion (imp:3.12 lvl:3.12) — Persuading others to change their minds or behavior.
  Instructing (imp:3.00 lvl:3.00) — Teaching others how to do something.
  Negotiation (imp:2.88 lvl:3.00) — Bringing others together and trying to reconcile differences.
  Time Management (imp:2.88 lvl:3.00) — Managing one's own time and the time of others.
  Systems Analysis (imp:2.62 lvl:2.62) — Determining how a system should work and how changes in conditions, operations, 
  Operations Monitoring (imp:2.50 lvl:2.12) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Management of Personnel Resources (imp:2.50 lvl:2.62) — Motivating, developing, and directing people as they work, identifying the best 
  Troubleshooting (imp:2.12 lvl:1.88) — Determining causes of operating errors and deciding what to do about it.
  Operations Analysis (imp:2.00 lvl:1.62) — Analyzing needs and product requirements to create a design.
  Operation and Control (imp:2.00 lvl:1.00) — Controlling operations of equipment or systems.
  Quality Control Analysis (imp:2.00 lvl:2.00) — Conducting tests and inspections of products, services, or processes to evaluate
  Systems Evaluation (imp:2.00 lvl:2.25) — Identifying measures or indicators of system performance and the actions needed 
  Management of Material Resources (imp:2.00 lvl:1.12) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Programming (imp:1.88 lvl:1.00) — Writing computer programs for various purposes.
  Management of Financial Resources (imp:1.88 lvl:1.00) — Determining how money will be spent to get the work done, and accounting for the
  Technology Design (imp:1.75 lvl:0.75) — Generating or adapting equipment and technology to serve user needs.
  Repairing (imp:1.62 lvl:0.62) — Repairing machines or systems using the needed tools.
  Equipment Selection (imp:1.50 lvl:0.75) — Determining the kind of tools and equipment needed to do a job.
  Equipment Maintenance (imp:1.50 lvl:0.62) — Performing routine maintenance on equipment and determining when and what kind o
  Installation (imp:1.12 lvl:0.12) — Installing equipment, machines, wiring, or programs to meet specifications.

--- NATIONAL WAGES ---
  total_employment : 102,500
  annual_median    : $53,040
  annual_pct10     : $37,320
  annual_pct25     : $45,210
  annual_pct75     : $64,260
  annual_pct90     : $79,830
  annual_mean      : $56,740
  hourly_median    : $25.50

--- GEOGRAPHIC DISPERSION ---
  highest_state    : California ($80,120)
  lowest_state     : Puerto Rico ($26,620)
  dispersion_ratio : 3.010x

--- TOP STATES BY WAGE (52 total) ---
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:   86,820  median: $  55,240
  Health Care and Social Assistance        emp:    8,130  median: $  47,080
  Educational Services                     emp:    3,430  median: $  47,900
  Administrative and Support and Waste Management and Remediation Services emp:    3,220  median: $  53,370
  Management of Companies and Enterprises  emp:      740  median: $  57,580

--- TOP INDUSTRIES BY EMPLOYMENT (5 total) ---
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:   86,820  median: $  55,240
  Health Care and Social Assistance        emp:    8,130  median: $  47,080
  Educational Services                     emp:    3,430  median: $  47,900
  Administrative and Support and Waste Management and Remediation Services emp:    3,220  median: $  53,370
  Management of Companies and Enterprises  emp:      740  median: $  57,580

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:28:35.790745Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Association of Public-Safety Communications Officials-International (similarity: 0.5102)
  URL: https://en.wikipedia.org/wiki/Association_of_Public-Safety_Communications_Officials-International
  QID: Q4810009
  Extract: Association of Public-Safety Communications Officials (APCO) International was founded in 1935.

  Title: Murder of Denise Amber Lee (similarity: 0.1754)
  URL: https://en.wikipedia.org/wiki/Murder_of_Denise_Amber_Lee
  QID: Q6937848
  Extract: The murder of Denise Amber Lee occurred in North Port, Florida, United States, on January 17, 2008. Lee was a 21-year-old woman who was kidnapped, raped, and murdered by Michael Lee King. The murder case became notorious because Lee and several others had attempted to call for help through the 9-1-1

  Title: April (similarity: 0.1111)
  URL: https://en.wikipedia.org/wiki/April
  QID: Q118
  Extract: April is the fourth month of the year in the Gregorian and Julian calendars. Its length is 30 days.

  Title: Emergency medical dispatcher (similarity: 0.3051)
  URL: https://en.wikipedia.org/wiki/Emergency_medical_dispatcher
  QID: Q5370696
  Extract: An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS), and the dispatching and support of EMS resourc

  Title: First responder (similarity: 0.1304)
  URL: https://en.wikipedia.org/wiki/First_responder
  QID: Q19693316
  Extract: A first responder is a person with specialized training who is among the first to arrive and provide assistance or incident resolution at the scene of an emergency. First responders typically include:law enforcement officers,
emergency medical services members, and
fire service members 

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : High confidence based on comprehensive O*NET data including detailed work activities, skills, and wage information from BLS OEWS May 2025. The role is well-documented with clear task descriptions and abundant employment data across multiple industries and geographic regions.
inferred_at          : 2026-06-03T22:35:50.518574+00:00
tokens_input         : 4,661
tokens_output        : 4,498
cost_usd             : $0.050391
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No direct Wikipedia match found, though the Association of Public-Safety Communications Officials-International provides relevant industry context. The emergency medical dispatcher entry offers some related procedural information.

--- PROSE FIELDS ---

ROLE SUMMARY:
Public Safety Telecommunicators are the critical communication link in emergency response systems, operating telephone, radio, and computer systems at 911 centers to receive emergency calls and dispatch appropriate response units. They process calls regarding crimes, threats, medical emergencies, and other public safety incidents, making split-second decisions about resource allocation. These professionals serve as the first point of contact for citizens in crisis, requiring exceptional communication skills and the ability to remain calm under extreme pressure.

DAY IN THE LIFE:
A typical shift involves monitoring multiple radio frequencies and computer systems while fielding incoming 911 calls from citizens reporting emergencies. They question callers to determine precise locations and assess the nature of problems, then prioritize situations and dispatch police, fire, or medical units according to established protocols. Throughout their shift, they maintain detailed records of all calls and dispatches, relay critical information between field units and command centers, and coordinate with multiple agencies. They continuously scan status charts and computer screens to track available emergency units, update database systems with warrant information and incident details, and handle routine inquiries that don't require emergency dispatch. Their work requires constant vigilance as they interpret maps on computer screens to provide accurate location information to responding units.

WHO THRIVES:
Individuals who excel in this role possess exceptional verbal communication abilities and can maintain composure during high-stress situations involving life-or-death decisions. They demonstrate strong attention to detail and dependability, as evidenced by the top work styles of dependability (7.0 importance) and attention to detail (6.0 importance). The role attracts those with a conventional and realistic personality orientation who prefer structured environments with clear protocols and procedures. Successful telecommunicators have excellent multitasking abilities, can process information rapidly while maintaining accuracy, and possess the emotional resilience to handle traumatic situations repeatedly. They typically demonstrate strong problem sensitivity and selective attention abilities, allowing them to quickly identify critical information from callers who may be panicked or confused.

CAREER ENTRY:
Most Public Safety Telecommunicators enter the field with a high school diploma (63.4% of workers) and receive extensive on-the-job training in emergency protocols, radio procedures, and computer systems. Some positions require post-secondary certificates (10.6% of workers) in telecommunications or emergency management, while others accept candidates with some college coursework (11.0%). New hires typically complete several months of intensive training covering legal procedures, medical terminology, geographic knowledge of their jurisdiction, and multi-agency coordination protocols. Certification requirements vary by state and local jurisdiction, with many requiring passage of standardized tests and ongoing continuing education.

CAREER TRAJECTORY:
Experienced telecommunicators often advance to supervisory roles overseeing communication centers or training new dispatchers in emergency protocols and system operations. Many transition into emergency management coordination roles, working directly with multiple agencies during large-scale incidents or disasters. Career progression may lead to positions in First-Line Supervisors of Security Workers or specialized roles in emergency medical services coordination. Some professionals leverage their communication and crisis management experience to move into roles with police departments, fire services, or private security companies where their understanding of emergency response protocols provides significant value.

MARKET INTELLIGENCE:
Public Safety Telecommunicators earn a median annual wage of $53,040 (BLS OEWS May 2025), with the 90th percentile reaching $79,830, reflecting the specialized nature and high responsibility of the role. The field employs 102,500 workers nationally, with significant geographic wage variation from $26,620 in Puerto Rico to $80,120 in California, representing a 3.01x ratio difference. Government agencies employ the vast majority (86,820 workers), followed by healthcare and social assistance sectors (8,130 workers) and educational services (3,430 workers). Job security remains strong as emergency communication services are essential government functions that cannot be outsourced or eliminated, with demand driven by population growth and increasing emphasis on emergency preparedness. Geographic opportunities are distributed nationwide as every community requires emergency dispatch services.

AUTOMATION OUTLOOK:
The role shows moderate resistance to automation due to the critical need for human judgment in assessing emergency situations and providing emotional support to distressed callers. While computer-aided dispatch systems and automated location identification have enhanced efficiency, the core work activities of communicating with people outside the organization (5.5 level) and making decisions while solving problems (5.2 level) require human cognitive abilities and empathy that current technology cannot replicate.

--- REASONED EDGES ---
  [task_similarity] Dispatchers, Except Police, Fire, and Ambulance (43-5032.00) — confidence:high
    reasoning: Both roles involve coordinating operational activities and operating communications equipment with similar skill requirements in active listening and critical thinking.
    data: Coordinate operational activities task overlap
    data: Active Listening skill importance 4.4 vs similar levels
    data: Communications equipment operation
  [skill_overlap] Switchboard Operators, Including Answering Service (43-2011.00) — confidence:medium
    reasoning: Shared emphasis on oral expression (4.4 importance) and speech clarity (4.1 importance) with similar customer service orientation.
    data: Oral Expression ability 4.4 importance
    data: Speech Clarity ability 4.1 importance
    data: Customer service knowledge overlap
  [knowledge_overlap] Emergency Medical Technicians (29-2042.00) — confidence:high
    reasoning: Both require extensive public safety and security knowledge (4.9 importance) and work within emergency response systems.
    data: Public Safety and Security knowledge 4.9 importance
    data: Emergency response coordination
    data: Medical terminology requirements
  [career_pathway] Police and Sheriff's Patrol Officers (33-3051.00) — confidence:medium
    reasoning: Telecommunicators often transition to patrol roles leveraging their law and government knowledge (4.5 importance) and understanding of emergency protocols.
    data: Law and Government knowledge 4.5 importance
    data: Public safety protocols
    data: Emergency response coordination experience
  [career_pathway] First-Line Supervisors of Security Workers (33-1091.00) — confidence:medium
    reasoning: Natural supervisory progression given dependability work style (7.0 importance) and communication coordination experience.
    data: Dependability work style 7.0 importance
    data: Communications coordination experience
    data: Supervisory potential from coordination skills
  [skill_overlap] Airfield Operations Specialists (53-2022.00) — confidence:medium
    reasoning: Both roles require monitoring multiple communication frequencies and coordinating with various agencies using similar selective attention abilities (3.9 importance).
    data: Selective Attention ability 3.9 importance
    data: Communications equipment operation
    data: Multi-agency coordination

--- NORMALIZER SIGNALS ---
  match_keywords   : ['911 dispatcher', 'emergency dispatcher', 'public safety telecommunicator', 'emergency communications', 'dispatch operator', 'call taker', 'communications specialist', 'emergency services dispatcher']
  exclude_keywords : ['security guard', 'telephone operator', 'receptionist', 'customer service representative', 'administrative assistant']
  title_patterns   : ['911 [Emergency] [Services] Dispatcher', '[Emergency] Communications [Officer/Specialist]', '[Public Safety] Telecommunicator', 'Dispatch [Officer/Operator]', '[Emergency] Call Taker']
  common_variations: ['911 operator', 'emergency operator', 'police dispatcher', 'fire dispatcher', 'ambulance dispatcher', 'emergency services coordinator', 'communications officer', 'dispatch specialist']

total_terms    : 40
top_words      : ['tendency', 'others', 'emergency', 'equipment', 'principles', 'services', 'activities', 'problems', 'medical', 'dispatch', 'procedures', 'public', 'materials', 'control', 'includes', 'objects', 'response', 'calls', 'computer', 'ideas']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01487  onet_dimensions      onet_dimensions:100%
others                     40  0.01416  onet_dimensions      onet_dimensions:95%  wikipedia:2%  inference:2%
emergency                  34  0.01204  inference            inference:44%  onet_tasks:29%  wikipedia:26%
equipment                  30  0.01062  onet_dimensions      onet_dimensions:77%  dwas:20%  onet_tasks:3%
principles                 16  0.00567  onet_dimensions      onet_dimensions:100%
services                   16  0.00567  onet_dimensions      onet_dimensions:38%  inference:31%  wikipedia:19%
activities                 14  0.00496  onet_dimensions      onet_dimensions:64%  dwas:29%  inference:7%
problems                   13  0.00460  onet_dimensions      onet_dimensions:69%  inference:15%  onet_tasks:8%
medical                    13  0.00460  wikipedia            wikipedia:46%  inference:38%  onet_tasks:8%
dispatch                   12  0.00425  inference            inference:42%  onet_tasks:33%  wikipedia:25%
procedures                 12  0.00425  onet_dimensions      onet_dimensions:67%  inference:25%  onet_tasks:8%
public                     12  0.00425  inference            inference:42%  onet_dimensions:33%  wikipedia:17%
materials                  12  0.00425  onet_dimensions      onet_dimensions:83%  onet_tasks:8%  dwas:8%
control                    12  0.00425  onet_dimensions      onet_dimensions:100%
includes                   12  0.00425  onet_dimensions      onet_dimensions:100%
objects                    12  0.00425  onet_dimensions      onet_dimensions:100%
response                   11  0.00390  onet_dimensions      onet_dimensions:45%  onet_tasks:27%  inference:27%
calls                      11  0.00390  onet_tasks           onet_tasks:45%  inference:36%  dwas:18%
computer                   11  0.00390  inference            inference:55%  onet_dimensions:27%  onet_tasks:18%
ideas                      11  0.00390  onet_dimensions      onet_dimensions:100%
situations                 10  0.00354  onet_dimensions      onet_dimensions:40%  inference:40%  onet_tasks:20%
units                      10  0.00354  inference            inference:50%  onet_tasks:40%  onet_dimensions:10%
techniques                 10  0.00354  onet_dimensions      onet_dimensions:100%
resources                  10  0.00354  onet_dimensions      onet_dimensions:90%  wikipedia:10%
management                 10  0.00354  onet_dimensions      onet_dimensions:70%  inference:30%
quickly                    10  0.00354  onet_dimensions      onet_dimensions:90%  inference:10%
orientation                10  0.00354  onet_dimensions      onet_dimensions:90%  inference:10%
body                       10  0.00354  onet_dimensions      onet_dimensions:100%
needed                      9  0.00319  onet_dimensions      onet_dimensions:78%  onet_tasks:11%  dwas:11%
developing                  9  0.00319  onet_dimensions      onet_dimensions:89%  onet_tasks:11%
appropriate                 9  0.00319  onet_dimensions      onet_dimensions:56%  dwas:22%  onet_tasks:11%
communication               9  0.00319  inference            inference:67%  onet_tasks:11%  onet_dimensions:11%
attention                   9  0.00319  onet_dimensions      onet_dimensions:67%  inference:33%
monitoring                  9  0.00319  onet_dimensions      onet_dimensions:89%  inference:11%
human                       9  0.00319  onet_dimensions      onet_dimensions:78%  inference:22%
security                    8  0.00283  inference            inference:38%  onet_tasks:25%  onet_dimensions:25%
personnel                   8  0.00283  onet_dimensions      onet_dimensions:50%  dwas:38%  onet_tasks:12%
problem                     8  0.00283  onet_dimensions      onet_dimensions:88%  inference:12%
needs                       8  0.00283  onet_dimensions      onet_dimensions:100%
rules                       8  0.00283  onet_dimensions      onet_dimensions:100%