[Core] [69% incumbents] Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  DWAs: Respond to customer problems or complaints.

[Core] [69% incumbents] Receive or prepare work orders.
  DWAs: Prepare documentation for contracts, transactions, or regulatory compliance.

[Core] [69% incumbents] Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  DWAs: Maintain operational records.

[Core] [69% incumbents] Arrange for necessary repairs to restore service and schedules.
  DWAs: Coordinate operational activities.

[Core] [69% incumbents] Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  DWAs: Provide information to coworkers.

[Core] [68% incumbents] Prepare daily work and run schedules.
  DWAs: Prepare employee work schedules.

[Core] [67% incumbents] Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  DWAs: Schedule operational activities.

[Core] [67% incumbents] Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  DWAs: Relay information between personnel.

[Core] [67% incumbents] Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  DWAs: Track goods or materials.

[Core] [67% incumbents] Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  DWAs: Select resources needed to accomplish tasks.

[Supplemental] [67% incumbents] Order supplies or equipment and issue them to personnel.
  DWAs: Distribute materials to employees or customers. | Order materials, supplies, or equipment.

[Supplemental] [66% incumbents] Oversee all communications within specifically assigned territories.
  DWAs: Operate communications equipment or systems.

--- SKILLS ---
  Active Listening (imp:4.00 lvl:3.88) — Giving full attention to what other people are saying, taking time to understand
  Speaking (imp:4.00 lvl:3.88) — Talking to others to convey information effectively.
  Monitoring (imp:3.88 lvl:3.25) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Reading Comprehension (imp:3.75 lvl:3.25) — Understanding written sentences and paragraphs in work-related documents.
  Writing (imp:3.12 lvl:2.88) — Communicating effectively in writing as appropriate for the needs of the audienc
  Critical Thinking (imp:3.12 lvl:3.75) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Active Learning (imp:3.00 lvl:2.88) — Understanding the implications of new information for both current and future pr
  Learning Strategies (imp:2.75 lvl:2.75) — Selecting and using training/instructional methods and procedures appropriate fo
  Mathematics (imp:2.12 lvl:2.00) — Using mathematics to solve problems.
  Science (imp:1.12 lvl:0.12) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.34 lvl:5.48) — Knowledge of principles and processes for providing customer and personal servic
  Public Safety and Security (imp:4.02 lvl:3.88) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Administration and Management (imp:3.86 lvl:4.28) — Knowledge of business and management principles involved in strategic planning, 
  Administrative (imp:3.74 lvl:4.63) — Knowledge of administrative and office procedures and systems such as word proce
  English Language (imp:3.53 lvl:3.82) — Knowledge of the structure and content of the English language including the mea
  Transportation (imp:3.46 lvl:3.57) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Personnel and Human Resources (imp:3.25 lvl:3.15) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Computers and Electronics (imp:3.07 lvl:3.30) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Education and Training (imp:2.77 lvl:3.25) — Knowledge of principles and methods for curriculum and training design, teaching
  Psychology (imp:2.52 lvl:2.68) — Knowledge of human behavior and performance; individual differences in ability, 
  Mathematics (imp:2.41 lvl:2.38) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Law and Government (imp:2.19 lvl:2.07) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Geography (imp:2.18 lvl:1.91) — Knowledge of principles and methods for describing the features of land, sea, an
  Communications and Media (imp:2.10 lvl:1.92) — Knowledge of media production, communication, and dissemination techniques and m
  Telecommunications (imp:2.06 lvl:1.55) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Sociology and Anthropology (imp:2.04 lvl:1.66) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Economics and Accounting (imp:2.01 lvl:1.82) — Knowledge of economic and accounting principles and practices, the financial mar
  Production and Processing (imp:1.97 lvl:1.83) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Sales and Marketing (imp:1.91 lvl:1.40) — Knowledge of principles and methods for showing, promoting, and selling products
  Foreign Language (imp:1.81 lvl:1.33) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Mechanical (imp:1.74 lvl:1.29) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Engineering and Technology (imp:1.64 lvl:1.07) — Knowledge of the practical application of engineering science and technology. Th
  Design (imp:1.60 lvl:1.07) — Knowledge of design techniques, tools, and principles involved in production of 
  Physics (imp:1.48 lvl:0.57) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Philosophy and Theology (imp:1.43) — Knowledge of different philosophical systems and religions. This includes their 
  Chemistry (imp:1.35) — Knowledge of the chemical composition, structure, and properties of substances a
  Building and Construction (imp:1.31) — Knowledge of materials, methods, and the tools involved in the construction or r
  Therapy and Counseling (imp:1.23) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  History and Archeology (imp:1.15) — Knowledge of historical events and their causes, indicators, and effects on civi
  Biology (imp:1.13) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd
  Medicine and Dentistry (imp:1.07) — Knowledge of the information and techniques needed to diagnose and treat human i
  Food Production (imp:1.00) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Fine Arts (imp:1.00) — Knowledge of the theory and techniques required to compose, produce, and perform

--- ABILITIES ---
  Oral Comprehension (imp:4.00 lvl:4.00) — The ability to listen to and understand information and ideas presented through 
  Oral Expression (imp:4.00 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde
  Speech Recognition (imp:4.00 lvl:4.12) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:4.00 lvl:4.00) — The ability to speak clearly so others can understand you.
  Deductive Reasoning (imp:3.75 lvl:3.62) — The ability to apply general rules to specific problems to produce answers that 
  Near Vision (imp:3.75 lvl:3.75) — The ability to see details at close range (within a few feet of the observer).
  Written Comprehension (imp:3.62 lvl:3.25) — The ability to read and understand information and ideas presented in writing.
  Written Expression (imp:3.62 lvl:3.25) — The ability to communicate information and ideas in writing so others will under
  Problem Sensitivity (imp:3.62 lvl:3.25) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Selective Attention (imp:3.25 lvl:3.12) — The ability to concentrate on a task over a period of time without being distrac
  Information Ordering (imp:3.12 lvl:3.00) — The ability to arrange things or actions in a certain order or pattern according
  Inductive Reasoning (imp:3.00 lvl:3.12) — The ability to combine pieces of information to form general rules or conclusion
  Category Flexibility (imp:3.00 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Fluency of Ideas (imp:2.88 lvl:2.75) — The ability to come up with a number of ideas about a topic (the number of ideas
  Speed of Closure (imp:2.88 lvl:2.88) — The ability to quickly make sense of, combine, and organize information into mea
  Perceptual Speed (imp:2.88 lvl:2.75) — The ability to quickly and accurately compare similarities and differences among
  Time Sharing (imp:2.88 lvl:2.75) — The ability to shift back and forth between two or more activities or sources of
  Far Vision (imp:2.88 lvl:2.88) — The ability to see details at a distance.
  Originality (imp:2.75 lvl:2.75) — The ability to come up with unusual or clever ideas about a given topic or situa
  Flexibility of Closure (imp:2.75 lvl:2.62) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Memorization (imp:2.62 lvl:2.50) — The ability to remember information such as words, numbers, pictures, and proced
  Finger Dexterity (imp:2.62 lvl:2.12) — The ability to make precisely coordinated movements of the fingers of one or bot
  Auditory Attention (imp:2.50 lvl:2.25) — The ability to focus on a single source of sound in the presence of other distra
  Mathematical Reasoning (imp:2.25 lvl:2.25) — The ability to choose the right mathematical methods or formulas to solve a prob
  Number Facility (imp:2.25 lvl:2.25) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Visualization (imp:2.25 lvl:2.12) — The ability to imagine how something will look after it is moved around or when 
  Hearing Sensitivity (imp:2.25 lvl:2.00) — The ability to detect or tell the differences between sounds that vary in pitch 
  Manual Dexterity (imp:2.00 lvl:1.38) — The ability to quickly move your hand, your hand together with your arm, or your
  Control Precision (imp:2.00 lvl:1.88) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Arm-Hand Steadiness (imp:1.75 lvl:1.12) — The ability to keep your hand and arm steady while moving your arm or while hold
  Visual Color Discrimination (imp:1.75 lvl:1.50) — The ability to match or detect differences between colors, including shades of c
  Trunk Strength (imp:1.62 lvl:1.12) — The ability to use your abdominal and lower back muscles to support part of the 
  Depth Perception (imp:1.62 lvl:0.75) — The ability to judge which of several objects is closer or farther away from you
  Wrist-Finger Speed (imp:1.50 lvl:0.62) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Spatial Orientation (imp:1.12 lvl:0.12) — The ability to know your location in relation to the environment or to know wher
  Response Orientation (imp:1.12 lvl:0.12) — The ability to choose quickly between two or more movements in response to two o
  Dynamic Strength (imp:1.12 lvl:0.12) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Multilimb Coordination (imp:1.00) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Static Strength (imp:1.00) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Explosive Strength (imp:1.00) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Stamina (imp:1.00) — The ability to exert yourself physically over long periods of time without getti
  Extent Flexibility (imp:1.00) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Gross Body Coordination (imp:1.00) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:1.00) — The ability to keep or regain your body balance or stay upright when in an unsta
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Getting Information (imp:4.68 lvl:3.39) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Identifying Objects, Actions, and Events (imp:4.35 lvl:2.71) — Identifying information by categorizing, estimating, recognizing differences or 
  Working with Computers (imp:4.12 lvl:2.72) — Using computers and computer systems (including hardware and software) to progra
  Making Decisions and Solving Problems (imp:3.92 lvl:3.00) — Analyzing information and evaluating results to choose the best solution and sol
  Communicating with Supervisors, Peers, or Subordinates (imp:3.89 lvl:3.41) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Coordinating the Work and Activities of Others (imp:3.85 lvl:3.75) — Getting members of a group to work together to accomplish tasks.
  Establishing and Maintaining Interpersonal Relationships (imp:3.80 lvl:4.47) — Developing constructive and cooperative working relationships with others, and m
  Monitoring Processes, Materials, or Surroundings (imp:3.69 lvl:3.41) — Monitoring and reviewing information from materials, events, or the environment,
  Judging the Qualities of Objects, Services, or People (imp:3.67 lvl:2.94) — Assessing the value, importance, or quality of things or people.
  Documenting/Recording Information (imp:3.66 lvl:2.95) — Entering, transcribing, recording, storing, or maintaining information in writte
  Resolving Conflicts and Negotiating with Others (imp:3.64 lvl:3.29) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Organizing, Planning, and Prioritizing Work (imp:3.48 lvl:3.60) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Performing for or Working Directly with the Public (imp:3.48 lvl:3.45) — Performing for people or dealing directly with the public. This includes serving
  Communicating with People Outside the Organization (imp:3.42 lvl:3.16) — Communicating with people outside the organization, representing the organizatio
  Training and Teaching Others (imp:3.42 lvl:2.98) — Identifying the educational needs of others, developing formal educational or tr
  Updating and Using Relevant Knowledge (imp:3.31 lvl:2.60) — Keeping up-to-date technically and applying new knowledge to your job.
  Scheduling Work and Activities (imp:3.29 lvl:2.82) — Scheduling events, programs, and activities, as well as the work of others.
  Processing Information (imp:3.28 lvl:2.54) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Analyzing Data or Information (imp:3.24 lvl:2.36) — Identifying the underlying principles, reasons, or facts of information by break
  Evaluating Information to Determine Compliance with Standards (imp:3.18 lvl:2.11) — Using relevant information and individual judgment to determine whether events o
  Guiding, Directing, and Motivating Subordinates (imp:3.13 lvl:3.47) — Providing guidance and direction to subordinates, including setting performance 
  Developing Objectives and Strategies (imp:3.12 lvl:2.23) — Establishing long-range objectives and specifying the strategies and actions to 
  Coaching and Developing Others (imp:3.09 lvl:3.48) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Performing Administrative Activities (imp:3.03 lvl:2.86) — Performing day-to-day administrative tasks such as maintaining information files
  Thinking Creatively (imp:3.00 lvl:2.88) — Developing, designing, or creating new applications, ideas, relationships, syste
  Interpreting the Meaning of Information for Others (imp:2.98 lvl:2.54) — Translating or explaining what information means and how it can be used.
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:2.94 lvl:2.13) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Inspecting Equipment, Structures, or Materials (imp:2.89 lvl:2.19) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Assisting and Caring for Others (imp:2.88 lvl:2.91) — Providing personal assistance, medical attention, emotional support, or other pe
  Developing and Building Teams (imp:2.79 lvl:2.43) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Providing Consultation and Advice to Others (imp:2.52 lvl:2.10) — Providing guidance and expert advice to management or other groups on technical,
  Selling or Influencing Others (imp:2.43 lvl:2.27) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Controlling Machines and Processes (imp:2.35 lvl:1.62) — Using either control mechanisms or direct physical activity to operate machines 
  Staffing Organizational Units (imp:2.29 lvl:1.78) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Operating Vehicles, Mechanized Devices, or Equipment (imp:2.23 lvl:1.90) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Monitoring and Controlling Resources (imp:2.11 lvl:1.82) — Monitoring and controlling resources and overseeing the spending of money.
  Handling and Moving Objects (imp:2.01 lvl:2.08) — Using hands and arms in handling, installing, positioning, and moving materials,
  Repairing and Maintaining Mechanical Equipment (imp:1.86) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Performing General Physical Activities (imp:1.84 lvl:1.24) — Performing general physical activities includes doing activities that require co
  Repairing and Maintaining Electronic Equipment (imp:1.73 lvl:1.37) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.49) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:2.65) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Attention to Detail (imp:2.14) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Dependability (imp:2.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Stress Tolerance (imp:1.96) — A tendency to cope and function effectively in stressful situations at work.
  Cooperation (imp:1.84) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Self-Control (imp:1.77) — A tendency to remain calm and composed and to manage emotions effectively in res
  Adaptability (imp:1.72) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Integrity (imp:1.70) — A tendency to be honest and ethical at work.
  Cautiousness (imp:1.53) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Social Orientation (imp:1.47) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Perseverance (imp:1.34) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation (imp:1.31) — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Achievement Orientation (imp:1.14) — A tendency to establish and maintain personally challenging work-related goals, 
  Tolerance for Ambiguity (imp:1.12) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Self-Confidence (imp:1.10) — A tendency to believe in one's work-related capabilities and ability to control 
  Optimism (imp:1.04) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Attention to Detail (imp:1.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Initiative (imp:0.95) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Empathy (imp:0.82) — A tendency to show concern for others and be sensitive to others' needs and feel
  Sincerity (imp:0.76) — A tendency to be genuine and sincere in interactions with others at work, withou
  Humility (imp:0.42) — A tendency to be modest and humble when interacting with others at work.
  Intellectual Curiosity (imp:0.10) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Cooperation () — A tendency to be pleasant, helpful, and willing to assist others at work.
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Social Orientation () — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res
  Innovation (imp:-0.18) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 

--- TRANSFERABLE SKILLS ---
  Coordination (imp:3.88 lvl:3.62) — Adjusting actions in relation to others' actions.
  Time Management (imp:3.75 lvl:3.12) — Managing one's own time and the time of others.
  Social Perceptiveness (imp:3.12 lvl:3.00) — Being aware of others' reactions and understanding why they react as they do.
  Service Orientation (imp:3.12 lvl:2.88) — Actively looking for ways to help people.
  Complex Problem Solving (imp:3.12 lvl:3.00) — Identifying complex problems and reviewing related information to develop and ev
  Judgment and Decision Making (imp:3.12 lvl:2.88) — Considering the relative costs and benefits of potential actions to choose the m
  Systems Analysis (imp:2.88 lvl:2.75) — Determining how a system should work and how changes in conditions, operations, 
  Persuasion (imp:2.75 lvl:2.88) — Persuading others to change their minds or behavior.
  Instructing (imp:2.75 lvl:2.50) — Teaching others how to do something.
  Systems Evaluation (imp:2.75 lvl:2.75) — Identifying measures or indicators of system performance and the actions needed 
  Negotiation (imp:2.62 lvl:2.75) — Bringing others together and trying to reconcile differences.
  Management of Personnel Resources (imp:2.38 lvl:2.75) — Motivating, developing, and directing people as they work, identifying the best 
  Operations Monitoring (imp:2.00 lvl:1.75) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Quality Control Analysis (imp:2.00 lvl:1.88) — Conducting tests and inspections of products, services, or processes to evaluate
  Management of Material Resources (imp:1.88 lvl:1.38) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Management of Financial Resources (imp:1.75 lvl:1.00) — Determining how money will be spent to get the work done, and accounting for the
  Operations Analysis (imp:1.62 lvl:0.75) — Analyzing needs and product requirements to create a design.
  Technology Design (imp:1.62 lvl:0.75) — Generating or adapting equipment and technology to serve user needs.
  Troubleshooting (imp:1.62 lvl:0.62) — Determining causes of operating errors and deciding what to do about it.
  Programming (imp:1.38 lvl:0.38) — Writing computer programs for various purposes.
  Operation and Control (imp:1.25 lvl:0.38) — Controlling operations of equipment or systems.
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 202,810
  annual_median    : $50,340
  annual_pct10     : $36,030
  annual_pct25     : $42,750
  annual_pct75     : $62,450
  annual_pct90     : $78,140
  annual_mean      : $54,740
  hourly_median    : $24.20

--- GEOGRAPHIC DISPERSION ---
  highest_state    : District of Columbia ($72,260)
  lowest_state     : Puerto Rico ($24,750)
  dispersion_ratio : 2.920x

--- TOP STATES BY WAGE (54 total) ---
  Transportation and Warehousing           emp:   85,220  median: $  50,640
  Administrative and Support and Waste Management and Remediation Services emp:   20,680  median: $  46,120
  Construction                             emp:   18,890  median: $  48,940
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:   12,250  median: $  57,930
  Wholesale Trade                          emp:   12,170  median: $  56,120
  Manufacturing                            emp:    7,560  median: $  59,820
  Retail Trade                             emp:    7,310  median: $  47,930
  Health Care and Social Assistance        emp:    5,730  median: $  45,040
  Professional, Scientific, and Technical Services emp:    5,680  median: $  49,000
  Other Services (except Public Administration) emp:    5,070  median: $  46,010

--- TOP INDUSTRIES BY EMPLOYMENT (20 total) ---
  Transportation and Warehousing           emp:   85,220  median: $  50,640
  Administrative and Support and Waste Management and Remediation Services emp:   20,680  median: $  46,120
  Construction                             emp:   18,890  median: $  48,940
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:   12,250  median: $  57,930
  Wholesale Trade                          emp:   12,170  median: $  56,120
  Manufacturing                            emp:    7,560  median: $  59,820
  Retail Trade                             emp:    7,310  median: $  47,930
  Health Care and Social Assistance        emp:    5,730  median: $  45,040
  Professional, Scientific, and Technical Services emp:    5,680  median: $  49,000
  Other Services (except Public Administration) emp:    5,070  median: $  46,010

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:28:49.725216Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Ambulance (similarity: 0.3214)
  URL: https://en.wikipedia.org/wiki/Ambulance
  QID: Q180481
  Extract: An ambulance is a medically equipped vehicle used to transport patients to treatment facilities, such as hospitals. Typically, out-of-hospital medical care is provided to the patient during the transport. Ambulances are used to respond to medical emergencies by emergency medical services (EMS), and 

  Title: Loudoun County Combined Fire and Rescue System (similarity: 0.3011)
  URL: https://en.wikipedia.org/wiki/Loudoun_County_Combined_Fire_and_Rescue_System
  QID: Q6686031
  Extract: The Loudoun County Combined Fire-Rescue System (LC-CFRS) is made up of the career Loudoun County Fire and Rescue (LCFR) and 16 volunteer organizations. LC-CFRS has the responsibility of protecting the citizens and property of the towns, villages, and suburbs of Loudoun County, Virginia, from fires a

  Title: 911 (emergency telephone number) (similarity: 0.2785)
  URL: https://en.wikipedia.org/wiki/911_(emergency_telephone_number)
  QID: Q533806
  Extract: 911, sometimes written 9-1-1, is an emergency telephone number in Canada and the United States, one of eight N11 codes of the North American Numbering Plan (NANP). Dialing 911 from any telephone will link the caller to an emergency dispatch office—called a public safety answering point (PSAP) by the

  Title: What3words (similarity: 0.1404)
  URL: https://en.wikipedia.org/wiki/What3words
  QID: Q20489028
  Extract: What3words is a proprietary geocode system designed to identify any location on the surface of Earth with a resolution of approximately 3 metres (9.8 ft). It is owned by What3words Limited, based in London, England. The system encodes geographic coordinates into three permanently fixed dictionary wo

  Title: Tokyo Fire Department (similarity: 0.2941)
  URL: https://en.wikipedia.org/wiki/Tokyo_Fire_Department
  QID: Q1162928
  Extract: The Tokyo Fire Department is the fire department of Tokyo Metropolis, Japan. Formed in 1948 during the post-war reorganisation of Japan's government, the TFD is today the largest fire department in Japan by number of firefighters, operating out of their headquarters in the Ōtemachi District of Chiyo

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Strong O*NET data coverage with detailed work activities, skills, and related occupations. Clear wage data from BLS OEWS May 2025. High confidence supported by comprehensive task descriptions and industry employment data.
inferred_at          : 2026-06-03T22:36:47.621819+00:00
tokens_input         : 4,688
tokens_output        : 4,211
cost_usd             : $0.044882
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No exact Wikipedia match found for general dispatching roles outside emergency services. The closest matches relate to ambulance and emergency services, which are explicitly excluded from this occupation category.

--- PROSE FIELDS ---

ROLE SUMMARY:
Dispatchers coordinate and schedule workers, equipment, and service vehicles across industries like transportation, construction, and utilities, serving as the central communication hub between field operations and management. They use radio, telephone, and computer systems to transmit assignments, monitor operations, and ensure efficient resource allocation. These professionals maintain operational records and respond to service requests while managing schedules and addressing problems that arise during daily operations.

DAY IN THE LIFE:
A dispatcher begins their shift by reviewing overnight reports and preparing daily work schedules for crews and equipment. They field incoming service requests and work orders, determining resource requirements and dispatching appropriate personnel and vehicles to customer locations. Throughout the day, they monitor field operations using tracking systems, relay messages between supervisors and crews via radio or phone, and coordinate responses to emergencies or schedule changes. They maintain detailed records of all activities, update service schedules based on traffic conditions or equipment issues, and communicate with customers about service timing or problems that may affect delivery.

WHO THRIVES:
Successful dispatchers excel in high-pressure environments where quick decision-making and clear communication are essential. They possess strong attention to detail and dependability, as their coordination directly impacts operational efficiency and customer satisfaction. These professionals thrive on multitasking, simultaneously managing multiple radio channels, computer systems, and phone calls while maintaining situational awareness. The conventional and realistic personality types align well with this role, as dispatchers appreciate structured procedures and practical problem-solving while working with concrete information and established protocols.

CAREER ENTRY:
Most dispatcher positions require a high school diploma or equivalent, with 47.4% of workers having this educational background and an additional 25.6% having some college coursework. Entry-level positions typically provide on-the-job training covering industry-specific procedures, communication protocols, and software systems. Many employers prefer candidates with customer service experience or familiarity with transportation, logistics, or emergency services operations.

CAREER TRAJECTORY:
Dispatchers can advance to supervisory roles overseeing dispatch operations or move into specialized areas like power distribution dispatching or air traffic coordination. Some transition to operations management, logistics coordination, or transportation planning roles that leverage their operational coordination experience. Others may pursue certifications in emergency management or transportation logistics to access higher-level positions in their industry sector.

MARKET INTELLIGENCE:
According to BLS OEWS May 2025 data, dispatchers earn a median annual wage of $50,340, with the range spanning from $36,030 to $78,140 across experience levels. With 202,810 positions nationally, the role shows geographic wage variation from $24,750 in Puerto Rico to $72,260 in the District of Columbia. Employment concentrates heavily in Transportation and Warehousing (85,220 positions), followed by Administrative and Support Services (20,680) and Construction (18,890). The demand reflects the continued need for coordination in logistics-intensive industries and the growth of e-commerce and delivery services.

AUTOMATION OUTLOOK:
Dispatching faces moderate automation pressure as GPS tracking, automated scheduling systems, and AI-powered route optimization reduce some manual coordination tasks. However, the human elements of problem-solving, customer communication, and handling unexpected situations provide protection from full automation, particularly in complex operational environments requiring judgment and interpersonal skills.

--- REASONED EDGES ---
  [task_similarity] Public Safety Telecommunicators (43-5031.00) — confidence:high
    reasoning: Both roles involve coordinating emergency responses and maintaining communication with field personnel using radio and computer systems.
    data: Public Safety and Security knowledge (imp:4.0)
    data: Getting Information work activity (imp:4.7)
    data: Active Listening skill (imp:4.0)
  [skill_overlap] Production, Planning, and Expediting Clerks (43-5061.00) — confidence:high
    reasoning: Both roles require coordination skills, time management, and working with computers to track operations and maintain schedules.
    data: Coordination transferable skill (imp:3.9)
    data: Working with Computers activity (imp:4.1)
    data: Time Management skill (imp:3.8)
  [knowledge_overlap] First-Line Supervisors of Material-Moving Machine and Vehicle Operators (53-1043.00) — confidence:high
    reasoning: Both roles require Transportation knowledge and Administration and Management expertise for coordinating vehicle operations.
    data: Transportation knowledge (imp:3.5)
    data: Administration and Management knowledge (imp:3.9)
    data: Coordinating Work Activities (imp:3.9)
  [riasec_cluster] Switchboard Operators, Including Answering Service (43-2011.00) — confidence:medium
    reasoning: Both roles share conventional personality types with emphasis on structured communication and customer service protocols.
    data: C:5.40 RIASEC score
    data: Customer and Personal Service knowledge (imp:4.3)
    data: Speech Recognition ability (imp:4.0)
  [career_pathway] Power Distributors and Dispatchers (51-8012.00) — confidence:medium
    reasoning: Represents a specialized advancement path for dispatchers with similar coordination responsibilities but higher technical requirements.
    data: Monitoring work activity (imp:3.7)
    data: Critical Thinking skill (imp:3.1)
    data: Making Decisions and Solving Problems (imp:3.9)

--- NORMALIZER SIGNALS ---
  match_keywords   : ['dispatcher', 'dispatch', 'scheduling', 'coordination', 'radio communication', 'service vehicles', 'work orders', 'crew scheduling']
  exclude_keywords : ['emergency', 'police', 'fire', 'ambulance', '911']
  title_patterns   : ['.*dispatcher.*', '.*dispatch.*', '.*coordinator.*', '.*scheduler.*', '.*starter.*']
  common_variations: ['service dispatcher', 'transportation dispatcher', 'vehicle dispatcher', 'crew dispatcher', 'operations dispatcher', 'field dispatcher', 'logistics dispatcher', 'route dispatcher']

total_terms    : 40
top_words      : ['tendency', 'others', 'equipment', 'services', 'principles', 'materials', 'problems', 'operations', 'service', 'includes', 'control', 'objects', 'activities', 'personnel', 'customer', 'ideas', 'emergency', 'procedures', 'management', 'resources']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01571  onet_dimensions      onet_dimensions:100%
others                     40  0.01496  onet_dimensions      onet_dimensions:95%  wikipedia:2%  inference:2%
equipment                  34  0.01272  onet_dimensions      onet_dimensions:68%  onet_tasks:15%  inference:9%
services                   17  0.00636  onet_dimensions      onet_dimensions:35%  wikipedia:29%  inference:29%
principles                 16  0.00598  onet_dimensions      onet_dimensions:100%
materials                  15  0.00561  onet_dimensions      onet_dimensions:67%  dwas:20%  onet_tasks:7%
problems                   14  0.00524  onet_dimensions      onet_dimensions:64%  onet_tasks:14%  inference:14%
operations                 13  0.00486  inference            inference:54%  onet_dimensions:46%
service                    12  0.00449  inference            inference:50%  onet_tasks:33%  onet_dimensions:17%
includes                   12  0.00449  onet_dimensions      onet_dimensions:100%
control                    12  0.00449  onet_dimensions      onet_dimensions:100%
objects                    12  0.00449  onet_dimensions      onet_dimensions:100%
activities                 12  0.00449  onet_dimensions      onet_dimensions:75%  dwas:17%  inference:8%
personnel                  11  0.00411  onet_tasks           onet_tasks:45%  onet_dimensions:36%  dwas:9%
customer                   11  0.00411  onet_dimensions      onet_dimensions:36%  inference:36%  onet_tasks:18%
ideas                      11  0.00411  onet_dimensions      onet_dimensions:100%
emergency                  11  0.00411  wikipedia            wikipedia:64%  inference:36%
procedures                 10  0.00374  onet_dimensions      onet_dimensions:80%  inference:20%
management                 10  0.00374  onet_dimensions      onet_dimensions:70%  inference:30%
resources                  10  0.00374  onet_dimensions      onet_dimensions:90%  dwas:10%
coordination               10  0.00374  inference            inference:60%  onet_dimensions:40%
techniques                 10  0.00374  onet_dimensions      onet_dimensions:100%
body                       10  0.00374  onet_dimensions      onet_dimensions:100%
fire                       10  0.00374  wikipedia            wikipedia:100%
needs                       9  0.00337  onet_dimensions      onet_dimensions:89%  onet_tasks:11%
problem                     9  0.00337  onet_dimensions      onet_dimensions:78%  inference:22%
quickly                     9  0.00337  onet_dimensions      onet_dimensions:100%
orientation                 9  0.00337  onet_dimensions      onet_dimensions:100%
vehicles                    8  0.00299  onet_dimensions      onet_dimensions:50%  onet_tasks:25%  inference:25%
monitoring                  8  0.00299  onet_dimensions      onet_dimensions:100%
rules                       8  0.00299  onet_dimensions      onet_dimensions:100%
providing                   8  0.00299  onet_dimensions      onet_dimensions:88%  wikipedia:12%
standards                   8  0.00299  onet_dimensions      onet_dimensions:100%
human                       8  0.00299  onet_dimensions      onet_dimensions:88%  inference:12%
production                  8  0.00299  onet_dimensions      onet_dimensions:100%
events                      8  0.00299  onet_dimensions      onet_dimensions:100%
needed                      8  0.00299  onet_dimensions      onet_dimensions:88%  dwas:12%
actions                     8  0.00299  onet_dimensions      onet_dimensions:100%
response                    8  0.00299  onet_dimensions      onet_dimensions:62%  wikipedia:38%
performing                  8  0.00299  onet_dimensions      onet_dimensions:100%