[Core] [85% incumbents] Answer telephones and direct calls to appropriate staff.
  DWAs: Answer telephones to direct calls or provide information.

[Core] [85% incumbents] Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  DWAs: Refer customers to appropriate personnel. | Greet customers, patrons, or visitors.

[Core] [85% incumbents] Transmit correspondence or medical records by mail, e-mail, or fax.
  DWAs: Send information, materials or documentation.

[Core] [85% incumbents] Maintain medical records, technical library, or correspondence files.
  DWAs: Maintain medical records.

[Core] [85% incumbents] Receive and route messages or documents, such as laboratory results, to appropriate staff.
  DWAs: Relay information between personnel.

[Core] [85% incumbents] Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  DWAs: Interview employees, customers, or others to collect information.

[Core] [85% incumbents] Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  DWAs: Maintain financial or account records. | Send information, materials or documentation. | Collect deposits, payments or fees.

[Core] [85% incumbents] Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
  DWAs: Order materials, supplies, or equipment.

[Supplemental] [85% incumbents] Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
  DWAs: Transcribe spoken or written information. | Maintain medical records.

[Supplemental] [85% incumbents] Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.
  DWAs: Schedule appointments.

[Core] [84% incumbents] Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  DWAs: Schedule appointments.

[Core] [84% incumbents] Complete insurance or other claim forms.
  DWAs: Prepare documentation for contracts, transactions, or regulatory compliance.

[Core] [84% incumbents] Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  DWAs: Operate office equipment. | Operate computers or computerized equipment.

[Supplemental] [83% incumbents] Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
  DWAs: Compile data or documentation. | Maintain medical records.

[Supplemental] [83% incumbents] Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
  DWAs: Prepare business correspondence.

--- SKILLS ---
  Speaking (imp:4.00 lvl:3.62) — Talking to others to convey information effectively.
  Active Listening (imp:3.88 lvl:3.50) — Giving full attention to what other people are saying, taking time to understand
  Reading Comprehension (imp:3.50 lvl:3.12) — Understanding written sentences and paragraphs in work-related documents.
  Writing (imp:3.12 lvl:3.00) — Communicating effectively in writing as appropriate for the needs of the audienc
  Critical Thinking (imp:3.12 lvl:3.00) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Monitoring (imp:3.00 lvl:2.88) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Active Learning (imp:2.25 lvl:2.25) — Understanding the implications of new information for both current and future pr
  Mathematics (imp:2.12 lvl:2.00) — Using mathematics to solve problems.
  Learning Strategies (imp:2.12 lvl:2.12) — Selecting and using training/instructional methods and procedures appropriate fo
  Science (imp:1.12 lvl:0.12) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Customer and Personal Service (imp:4.44 lvl:4.75) — Knowledge of principles and processes for providing customer and personal servic
  English Language (imp:4.27 lvl:3.73) — Knowledge of the structure and content of the English language including the mea
  Administrative (imp:3.93 lvl:4.47) — Knowledge of administrative and office procedures and systems such as word proce
  Medicine and Dentistry (imp:3.61 lvl:3.22) — Knowledge of the information and techniques needed to diagnose and treat human i
  Personnel and Human Resources (imp:3.41 lvl:3.05) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Computers and Electronics (imp:3.39 lvl:3.77) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Administration and Management (imp:3.27 lvl:3.27) — Knowledge of business and management principles involved in strategic planning, 
  Economics and Accounting (imp:3.01 lvl:3.07) — Knowledge of economic and accounting principles and practices, the financial mar
  Mathematics (imp:2.89 lvl:3.21) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Communications and Media (imp:2.32 lvl:2.53) — Knowledge of media production, communication, and dissemination techniques and m
  Telecommunications (imp:2.26 lvl:1.67) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Education and Training (imp:2.23 lvl:2.16) — Knowledge of principles and methods for curriculum and training design, teaching
  Sales and Marketing (imp:2.22 lvl:2.47) — Knowledge of principles and methods for showing, promoting, and selling products
  Public Safety and Security (imp:2.18 lvl:1.95) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Foreign Language (imp:2.17) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Psychology (imp:2.07 lvl:1.93) — Knowledge of human behavior and performance; individual differences in ability, 
  Production and Processing (imp:1.96 lvl:1.67) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Law and Government (imp:1.87) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Sociology and Anthropology (imp:1.82) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Therapy and Counseling (imp:1.79 lvl:1.51) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Biology (imp:1.69) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd
  Mechanical (imp:1.62) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Geography (imp:1.56) — Knowledge of principles and methods for describing the features of land, sea, an
  Transportation (imp:1.54) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Food Production (imp:1.51) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Chemistry (imp:1.47) — Knowledge of the chemical composition, structure, and properties of substances a
  Engineering and Technology (imp:1.45) — Knowledge of the practical application of engineering science and technology. Th
  Design (imp:1.44) — Knowledge of design techniques, tools, and principles involved in production of 
  Philosophy and Theology (imp:1.44) — Knowledge of different philosophical systems and religions. This includes their 
  Physics (imp:1.43) — Knowledge and prediction of physical principles, laws, their interrelationships,
  History and Archeology (imp:1.42) — Knowledge of historical events and their causes, indicators, and effects on civi
  Building and Construction (imp:1.41) — Knowledge of materials, methods, and the tools involved in the construction or r
  Fine Arts (imp:1.41) — Knowledge of the theory and techniques required to compose, produce, and perform

--- ABILITIES ---
  Oral Comprehension (imp:4.00 lvl:4.00) — The ability to listen to and understand information and ideas presented through 
  Written Comprehension (imp:4.00 lvl:3.50) — The ability to read and understand information and ideas presented in writing.
  Oral Expression (imp:4.00 lvl:4.00) — The ability to communicate information and ideas in speaking so others will unde
  Speech Recognition (imp:3.75 lvl:3.12) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:3.75 lvl:3.00) — The ability to speak clearly so others can understand you.
  Near Vision (imp:3.38 lvl:3.12) — The ability to see details at close range (within a few feet of the observer).
  Written Expression (imp:3.12 lvl:3.00) — The ability to communicate information and ideas in writing so others will under
  Deductive Reasoning (imp:3.12 lvl:3.00) — The ability to apply general rules to specific problems to produce answers that 
  Inductive Reasoning (imp:3.12 lvl:3.00) — The ability to combine pieces of information to form general rules or conclusion
  Information Ordering (imp:3.12 lvl:2.88) — The ability to arrange things or actions in a certain order or pattern according
  Problem Sensitivity (imp:3.00 lvl:2.88) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Category Flexibility (imp:3.00 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Selective Attention (imp:2.88 lvl:2.75) — The ability to concentrate on a task over a period of time without being distrac
  Time Sharing (imp:2.88 lvl:2.25) — The ability to shift back and forth between two or more activities or sources of
  Finger Dexterity (imp:2.75 lvl:2.75) — The ability to make precisely coordinated movements of the fingers of one or bot
  Fluency of Ideas (imp:2.12 lvl:2.12) — The ability to come up with a number of ideas about a topic (the number of ideas
  Mathematical Reasoning (imp:2.12 lvl:2.00) — The ability to choose the right mathematical methods or formulas to solve a prob
  Number Facility (imp:2.12 lvl:2.00) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Memorization (imp:2.12 lvl:2.00) — The ability to remember information such as words, numbers, pictures, and proced
  Flexibility of Closure (imp:2.12 lvl:2.00) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Perceptual Speed (imp:2.12 lvl:2.12) — The ability to quickly and accurately compare similarities and differences among
  Far Vision (imp:2.12 lvl:2.12) — The ability to see details at a distance.
  Originality (imp:2.00 lvl:2.00) — The ability to come up with unusual or clever ideas about a given topic or situa
  Visualization (imp:2.00 lvl:2.00) — The ability to imagine how something will look after it is moved around or when 
  Arm-Hand Steadiness (imp:2.00 lvl:1.62) — The ability to keep your hand and arm steady while moving your arm or while hold
  Manual Dexterity (imp:2.00 lvl:1.38) — The ability to quickly move your hand, your hand together with your arm, or your
  Speed of Closure (imp:1.88 lvl:1.75) — The ability to quickly make sense of, combine, and organize information into mea
  Control Precision (imp:1.88 lvl:1.25) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Visual Color Discrimination (imp:1.88 lvl:1.62) — The ability to match or detect differences between colors, including shades of c
  Auditory Attention (imp:1.88 lvl:1.38) — The ability to focus on a single source of sound in the presence of other distra
  Hearing Sensitivity (imp:1.62 lvl:0.88) — The ability to detect or tell the differences between sounds that vary in pitch 
  Wrist-Finger Speed (imp:1.50 lvl:0.62) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Trunk Strength (imp:1.50 lvl:0.88) — The ability to use your abdominal and lower back muscles to support part of the 
  Dynamic Strength (imp:1.25 lvl:0.25) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Depth Perception (imp:1.12 lvl:0.12) — The ability to judge which of several objects is closer or farther away from you
  Spatial Orientation (imp:1.00) — The ability to know your location in relation to the environment or to know wher
  Multilimb Coordination (imp:1.00) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Response Orientation (imp:1.00) — The ability to choose quickly between two or more movements in response to two o
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Static Strength (imp:1.00) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Explosive Strength (imp:1.00) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Stamina (imp:1.00) — The ability to exert yourself physically over long periods of time without getti
  Extent Flexibility (imp:1.00) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Gross Body Coordination (imp:1.00) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:1.00) — The ability to keep or regain your body balance or stay upright when in an unsta
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Working with Computers (imp:4.46 lvl:3.10) — Using computers and computer systems (including hardware and software) to progra
  Processing Information (imp:4.36 lvl:4.02) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Performing for or Working Directly with the Public (imp:4.29 lvl:4.18) — Performing for people or dealing directly with the public. This includes serving
  Getting Information (imp:4.25 lvl:3.87) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Communicating with Supervisors, Peers, or Subordinates (imp:4.23 lvl:3.78) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Performing Administrative Activities (imp:4.10 lvl:3.27) — Performing day-to-day administrative tasks such as maintaining information files
  Assisting and Caring for Others (imp:4.09 lvl:3.92) — Providing personal assistance, medical attention, emotional support, or other pe
  Making Decisions and Solving Problems (imp:4.02 lvl:3.72) — Analyzing information and evaluating results to choose the best solution and sol
  Establishing and Maintaining Interpersonal Relationships (imp:4.01 lvl:4.01) — Developing constructive and cooperative working relationships with others, and m
  Documenting/Recording Information (imp:3.98 lvl:2.59) — Entering, transcribing, recording, storing, or maintaining information in writte
  Scheduling Work and Activities (imp:3.93 lvl:3.37) — Scheduling events, programs, and activities, as well as the work of others.
  Updating and Using Relevant Knowledge (imp:3.89 lvl:3.97) — Keeping up-to-date technically and applying new knowledge to your job.
  Organizing, Planning, and Prioritizing Work (imp:3.87 lvl:4.55) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Evaluating Information to Determine Compliance with Standards (imp:3.75 lvl:3.70) — Using relevant information and individual judgment to determine whether events o
  Communicating with People Outside the Organization (imp:3.56 lvl:3.12) — Communicating with people outside the organization, representing the organizatio
  Coordinating the Work and Activities of Others (imp:3.55 lvl:3.27) — Getting members of a group to work together to accomplish tasks.
  Analyzing Data or Information (imp:3.51 lvl:2.94) — Identifying the underlying principles, reasons, or facts of information by break
  Interpreting the Meaning of Information for Others (imp:3.50 lvl:2.45) — Translating or explaining what information means and how it can be used.
  Resolving Conflicts and Negotiating with Others (imp:3.42 lvl:3.36) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Identifying Objects, Actions, and Events (imp:3.31 lvl:3.57) — Identifying information by categorizing, estimating, recognizing differences or 
  Judging the Qualities of Objects, Services, or People (imp:3.27 lvl:2.90) — Assessing the value, importance, or quality of things or people.
  Selling or Influencing Others (imp:3.11 lvl:2.57) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Monitoring and Controlling Resources (imp:3.08 lvl:3.04) — Monitoring and controlling resources and overseeing the spending of money.
  Developing Objectives and Strategies (imp:2.99 lvl:2.39) — Establishing long-range objectives and specifying the strategies and actions to 
  Thinking Creatively (imp:2.98 lvl:2.73) — Developing, designing, or creating new applications, ideas, relationships, syste
  Monitoring Processes, Materials, or Surroundings (imp:2.90 lvl:3.23) — Monitoring and reviewing information from materials, events, or the environment,
  Training and Teaching Others (imp:2.89 lvl:2.27) — Identifying the educational needs of others, developing formal educational or tr
  Providing Consultation and Advice to Others (imp:2.87 lvl:2.57) — Providing guidance and expert advice to management or other groups on technical,
  Developing and Building Teams (imp:2.80 lvl:1.94) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Staffing Organizational Units (imp:2.67 lvl:1.89) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Coaching and Developing Others (imp:2.58 lvl:2.30) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Handling and Moving Objects (imp:2.49 lvl:2.37) — Using hands and arms in handling, installing, positioning, and moving materials,
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:2.45 lvl:1.96) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Controlling Machines and Processes (imp:2.42 lvl:1.77) — Using either control mechanisms or direct physical activity to operate machines 
  Inspecting Equipment, Structures, or Materials (imp:2.35 lvl:1.74) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Guiding, Directing, and Motivating Subordinates (imp:2.35 lvl:1.35) — Providing guidance and direction to subordinates, including setting performance 
  Performing General Physical Activities (imp:2.07 lvl:1.70) — Performing general physical activities includes doing activities that require co
  Repairing and Maintaining Electronic Equipment (imp:1.74 lvl:1.04) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Operating Vehicles, Mechanized Devices, or Equipment (imp:1.68) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Repairing and Maintaining Mechanical Equipment (imp:1.49) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.48) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:3.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Attention to Detail (imp:2.77) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Dependability (imp:2.65) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Cooperation (imp:2.10) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Attention to Detail (imp:2.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Integrity (imp:1.96) — A tendency to be honest and ethical at work.
  Social Orientation (imp:1.88) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Empathy (imp:1.74) — A tendency to show concern for others and be sensitive to others' needs and feel
  Cautiousness (imp:1.56) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Optimism (imp:1.53) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Self-Control (imp:1.53) — A tendency to remain calm and composed and to manage emotions effectively in res
  Stress Tolerance (imp:1.52) — A tendency to cope and function effectively in stressful situations at work.
  Sincerity (imp:1.49) — A tendency to be genuine and sincere in interactions with others at work, withou
  Adaptability (imp:1.19) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Perseverance (imp:1.12) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Initiative (imp:1.02) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Cooperation (imp:1.00) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Achievement Orientation (imp:0.97) — A tendency to establish and maintain personally challenging work-related goals, 
  Humility (imp:0.87) — A tendency to be modest and humble when interacting with others at work.
  Tolerance for Ambiguity (imp:0.56) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Intellectual Curiosity (imp:0.39) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Self-Confidence (imp:0.27) — A tendency to believe in one's work-related capabilities and ability to control 
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Social Orientation () — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res
  Innovation (imp:-0.04) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Leadership Orientation (imp:-0.38) — A tendency to lead, take charge, offer opinions, and provide direction at work.

--- TRANSFERABLE SKILLS ---
  Service Orientation (imp:3.62 lvl:3.25) — Actively looking for ways to help people.
  Coordination (imp:3.12 lvl:2.75) — Adjusting actions in relation to others' actions.
  Complex Problem Solving (imp:3.12 lvl:2.75) — Identifying complex problems and reviewing related information to develop and ev
  Time Management (imp:3.12 lvl:2.88) — Managing one's own time and the time of others.
  Social Perceptiveness (imp:3.00 lvl:3.00) — Being aware of others' reactions and understanding why they react as they do.
  Judgment and Decision Making (imp:2.88 lvl:2.25) — Considering the relative costs and benefits of potential actions to choose the m
  Management of Personnel Resources (imp:2.62 lvl:2.12) — Motivating, developing, and directing people as they work, identifying the best 
  Persuasion (imp:2.12 lvl:2.00) — Persuading others to change their minds or behavior.
  Instructing (imp:2.12 lvl:2.12) — Teaching others how to do something.
  Systems Analysis (imp:2.00 lvl:2.00) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:2.00 lvl:2.00) — Identifying measures or indicators of system performance and the actions needed 
  Negotiation (imp:1.88 lvl:1.75) — Bringing others together and trying to reconcile differences.
  Operations Monitoring (imp:1.75 lvl:0.75) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Operations Analysis (imp:1.62 lvl:0.75) — Analyzing needs and product requirements to create a design.
  Management of Material Resources (imp:1.62 lvl:0.62) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Programming (imp:1.38 lvl:0.38) — Writing computer programs for various purposes.
  Management of Financial Resources (imp:1.38 lvl:0.38) — Determining how money will be spent to get the work done, and accounting for the
  Technology Design (imp:1.25 lvl:0.25) — Generating or adapting equipment and technology to serve user needs.
  Operation and Control (imp:1.25 lvl:0.25) — Controlling operations of equipment or systems.
  Quality Control Analysis (imp:1.12 lvl:0.12) — Conducting tests and inspections of products, services, or processes to evaluate
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Troubleshooting (imp:1.00) — Determining causes of operating errors and deciding what to do about it.
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 961,610
  annual_median    : $45,930
  annual_pct10     : $35,930
  annual_pct25     : $38,570
  annual_pct75     : $50,580
  annual_pct90     : $60,530
  annual_mean      : $46,800
  hourly_median    : $22.08

--- GEOGRAPHIC DISPERSION ---
  highest_state    : Washington ($58,100)
  lowest_state     : Puerto Rico ($29,620)
  dispersion_ratio : 1.962x

--- TOP STATES BY WAGE (54 total) ---
  Health Care and Social Assistance        emp:  877,840  median: $  45,930
  Administrative and Support and Waste Management and Remediation Services emp:   21,220  median: $  45,050
  Management of Companies and Enterprises  emp:   16,580  median: $  46,220
  Professional, Scientific, and Technical Services emp:   13,830  median: $  45,670
  Educational Services                     emp:   10,380  median: $  51,100
  Finance and Insurance                    emp:    6,070  median: $  46,870
  Retail Trade                             emp:    2,020  median: $  41,760
  Other Services (except Public Administration) emp:    1,230  median: $  43,420
  Wholesale Trade                          emp:    1,140  median: $  40,400
  Information                              emp:      750  median: $  42,140

--- TOP INDUSTRIES BY EMPLOYMENT (13 total) ---
  Health Care and Social Assistance        emp:  877,840  median: $  45,930
  Administrative and Support and Waste Management and Remediation Services emp:   21,220  median: $  45,050
  Management of Companies and Enterprises  emp:   16,580  median: $  46,220
  Professional, Scientific, and Technical Services emp:   13,830  median: $  45,670
  Educational Services                     emp:   10,380  median: $  51,100
  Finance and Insurance                    emp:    6,070  median: $  46,870
  Retail Trade                             emp:    2,020  median: $  41,760
  Other Services (except Public Administration) emp:    1,230  median: $  43,420
  Wholesale Trade                          emp:    1,140  median: $  40,400
  Information                              emp:      750  median: $  42,140

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:31:07.481460Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Medical assistant (similarity: 0.5152)
  URL: https://en.wikipedia.org/wiki/Medical_assistant
  QID: Q14970638
  Extract: A medical assistant, also known as a "clinical assistant" or healthcare assistant in the US, is an allied health professional who supports the work of physicians, nurse practitioners, physician assistants and other health professionals, usually in a clinic setting. Medical assistants can
become cert

  Title: Ministry of Health & Family Welfare (West Bengal) (similarity: 0.3061)
  URL: https://en.wikipedia.org/wiki/Ministry_of_Health_%26_Family_Welfare_(West_Bengal)
  QID: Q6867087
  Extract: The Department of Health & Family Welfare of West Bengal is a Government of West Bengal ministry. It is a ministry mainly responsible for maintaining and developing the health care system in the State.

  Title: Libby Lee (similarity: 0.0690)
  URL: https://en.wikipedia.org/wiki/Libby_Lee
  QID: Q113902215
  Extract: Libby Lee Ha-yun, is currently the Deputy Director of Health Bureau of Hong Kong. She is scheduled to be appointed as the Chief Executive of the Hospital Authority on August 1, 2025, replacing the departing Tony Ko Pat-sing, formerly the Director of Strategic Development of the Hospital Authority.

  Title: Paralegal (similarity: 0.1379)
  URL: https://en.wikipedia.org/wiki/Paralegal
  QID: Q620413
  Extract: A paralegal, also known as a legal assistant or paralegal specialist, is a legal professional who performs tasks that require knowledge of legal concepts but not the full expertise of a lawyer with an admission to practice law. The market for paralegals is broad, including consultancies, companies t

  Title: Assistant Secretary of Defense for Health Affairs (similarity: 0.3673)
  URL: https://en.wikipedia.org/wiki/Assistant_Secretary_of_Defense_for_Health_Affairs
  QID: Q4808974
  Extract: The assistant secretary of defense for health affairs (ASD(HA)) is chartered under United States Department of Defense Directive (DoDD) 5136.1 in 1994. This DoDD states that the ASD(HA) is the principal advisor to the secretary of defense on all "DoD health policies, programs and activities." In add

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : Strong confidence supported by comprehensive O*NET data including detailed task lists, skills, knowledge areas, and work activities. Large employment base (961,610) and well-established BLS wage data provide robust market intelligence. Clear occupational boundaries and extensive industry presence in healthcare settings support reliable analysis.
inferred_at          : 2026-06-03T22:46:10.165083+00:00
tokens_input         : 4,608
tokens_output        : 4,358
cost_usd             : $0.047327
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No exact Wikipedia match found. The closest semantic match was 'Medical assistant' with 0.515 similarity, which represents a related but distinct clinical role that involves direct patient care rather than purely administrative duties.

--- PROSE FIELDS ---

ROLE SUMMARY:
Medical Secretaries and Administrative Assistants provide specialized clerical support in healthcare settings, combining traditional administrative skills with medical terminology knowledge. They serve as the critical interface between patients, medical staff, and healthcare systems, managing appointments, medical records, and patient communications. This role requires understanding both healthcare procedures and administrative processes to ensure smooth clinical operations.

DAY IN THE LIFE:
A typical day begins with answering phones and directing calls to appropriate medical staff, followed by greeting patients and visitors to ascertain their needs. They spend significant time scheduling appointments for lab work or procedures based on physician orders, interviewing patients to complete intake forms and insurance documentation. Computer work dominates much of their time, maintaining medical records using EHR systems like Epic or eClinicalWorks, transcribing physician diagnoses into patient charts, and processing correspondence. Administrative duties include managing supply inventories, handling billing and collections, and routing laboratory results and messages between departments.

WHO THRIVES:
Individuals who excel in this role demonstrate exceptional dependability and attention to detail, as medical documentation requires precision and accuracy. Strong communicators with high oral comprehension and expression abilities thrive, given the constant patient interaction and need to relay complex medical information clearly. Those with service orientation and social perceptiveness naturally connect with patients during stressful healthcare encounters. The role suits people who enjoy structured, routine work with clear procedures, as the high Conventional RIASEC profile (6.67) indicates preference for organized, systematic tasks with established protocols.

CAREER ENTRY:
Most positions require a high school diploma (47.6%) or post-secondary certificate (19.9%) in medical administrative assistance, with many employers preferring candidates with medical terminology training. Associate's degree holders (26.0%) often have competitive advantages for advancement opportunities. Prior experience in customer service or general administrative roles provides valuable foundation skills, though specific medical knowledge is typically learned through employer training or specialized certificate programs.

CAREER TRAJECTORY:
Medical Secretaries commonly advance to supervisory roles overseeing administrative teams or specialize in areas like medical coding or insurance processing. Career progression often leads to Medical Records Specialists, Patient Representatives, or Executive Administrative Assistant positions in healthcare systems. Some transition into healthcare management roles or pursue additional education for clinical positions like Medical Assistants, leveraging their deep understanding of healthcare operations and patient care processes.

MARKET INTELLIGENCE:
The occupation employs 961,610 workers nationally with a median annual salary of $45,930 according to BLS OEWS May 2025, ranging from $35,930 at the 10th percentile to $60,530 at the 90th percentile. Geographic variation is moderate with a 1.96x ratio between highest-paying Washington ($58,100) and lowest-paying Puerto Rico ($29,620). Health Care and Social Assistance dominates employment with 877,840 positions (91% of total), reflecting the role's specialization. Strong demand continues as healthcare systems expand and emphasize patient experience, though wage growth may be constrained by the routine nature of many tasks.

AUTOMATION OUTLOOK:
Moderate automation risk exists for routine data entry and appointment scheduling tasks, as EHR systems become more sophisticated with automated features. However, the high importance of patient interaction (4.3 level), complex problem-solving with medical contexts, and need for social perceptiveness provide protection against full automation. The role will likely evolve toward higher-value patient advocacy and care coordination activities while routine processing becomes automated.

--- REASONED EDGES ---
  [skill_overlap] Receptionists and Information Clerks (43-4171.00) — confidence:high
    reasoning: Both roles share identical top skills in Speaking, Active Listening, and customer service orientation with similar importance ratings.
    data: Speaking importance 4.0 both roles
    data: Customer service knowledge 4.4+ both roles
    data: Working with public 4.3+ both roles
  [knowledge_overlap] Medical Records Specialists (29-2072.00) — confidence:high
    reasoning: Shared medical terminology knowledge and record-keeping responsibilities, with Medical Secretaries often advancing to specialized records roles.
    data: Medicine and Dentistry knowledge 3.6 importance
    data: Medical records maintenance top task
    data: Administrative knowledge 3.9 importance
  [task_similarity] Secretaries and Administrative Assistants, Except Legal, Medical, and Executive (43-6014.00) — confidence:high
    reasoning: Core administrative functions overlap significantly, with Medical Secretaries adding healthcare-specific knowledge to standard secretarial duties.
    data: Administrative activities importance 4.1
    data: Working with computers 4.5 importance
    data: Processing information 4.4 importance
  [career_pathway] Medical Assistants (31-9092.00) — confidence:medium
    reasoning: Natural progression path where Medical Secretaries gain clinical training to become Medical Assistants, sharing healthcare knowledge foundation.
    data: Medicine and Dentistry knowledge base
    data: Patient interaction experience
    data: Healthcare setting familiarity
  [job_zone] Executive Secretaries and Executive Administrative Assistants (43-6011.00) — confidence:medium
    reasoning: Both occupy Job Zone 2-3 range representing similar preparation requirements and complexity levels for administrative support roles.
    data: Job Zone 2 classification
    data: Administrative knowledge importance
    data: Decision-making responsibilities 4.0 importance
  [riasec_cluster] Customer Service Representatives (43-4051.00) — confidence:medium
    reasoning: Both roles show high Conventional and Social RIASEC profiles, emphasizing service orientation and structured work environments.
    data: Service Orientation transferable skill 3.6
    data: Customer service knowledge 4.4 importance
    data: Social perceptiveness 3.0 level

--- NORMALIZER SIGNALS ---
  match_keywords   : ['medical secretary', 'medical administrative assistant', 'healthcare secretary', 'clinic receptionist', 'dental secretary', 'medical office assistant', 'patient coordinator', 'medical clerk']
  exclude_keywords : ['medical assistant', 'nurse', 'physician', 'clinical', 'therapist']
  title_patterns   : ['Medical Secretary', 'Medical Administrative Assistant', 'Healthcare Administrative Assistant', 'Clinic Office Assistant', 'Medical Office Coordinator']
  common_variations: ['medical secretary', 'medical administrative assistant', 'healthcare admin assistant', 'clinic secretary', 'dental secretary', 'medical office assistant', 'patient services coordinator', 'medical clerk']

total_terms    : 40
top_words      : ['tendency', 'others', 'medical', 'equipment', 'principles', 'administrative', 'records', 'procedures', 'materials', 'activities', 'includes', 'control', 'objects', 'ideas', 'appropriate', 'patient', 'techniques', 'health', 'resources', 'body']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01542  onet_dimensions      onet_dimensions:100%
others                     39  0.01432  onet_dimensions      onet_dimensions:97%  dwas:3%
medical                    32  0.01175  inference            inference:53%  onet_tasks:22%  wikipedia:12%
equipment                  27  0.00991  onet_dimensions      onet_dimensions:85%  dwas:11%  onet_tasks:4%
principles                 16  0.00587  onet_dimensions      onet_dimensions:100%
administrative             14  0.00514  inference            inference:64%  onet_dimensions:29%  onet_tasks:7%
records                    13  0.00477  onet_tasks           onet_tasks:38%  dwas:31%  inference:23%
procedures                 13  0.00477  onet_dimensions      onet_dimensions:62%  inference:23%  onet_tasks:8%
materials                  13  0.00477  onet_dimensions      onet_dimensions:77%  dwas:23%
activities                 13  0.00477  onet_dimensions      onet_dimensions:69%  wikipedia:23%  inference:8%
includes                   12  0.00441  onet_dimensions      onet_dimensions:100%
control                    12  0.00441  onet_dimensions      onet_dimensions:100%
objects                    12  0.00441  onet_dimensions      onet_dimensions:100%
ideas                      11  0.00404  onet_dimensions      onet_dimensions:100%
appropriate                10  0.00367  onet_dimensions      onet_dimensions:50%  onet_tasks:30%  dwas:10%
patient                    10  0.00367  inference            inference:90%  onet_tasks:10%
techniques                 10  0.00367  onet_dimensions      onet_dimensions:100%
health                     10  0.00367  wikipedia            wikipedia:80%  onet_dimensions:10%  inference:10%
resources                  10  0.00367  onet_dimensions      onet_dimensions:90%  wikipedia:10%
body                       10  0.00367  onet_dimensions      onet_dimensions:100%
orientation                10  0.00367  onet_dimensions      onet_dimensions:90%  inference:10%
maintaining                 9  0.00330  onet_dimensions      onet_dimensions:67%  onet_tasks:11%  wikipedia:11%
needs                       9  0.00330  onet_dimensions      onet_dimensions:89%  inference:11%
problems                    9  0.00330  onet_dimensions      onet_dimensions:100%
management                  9  0.00330  onet_dimensions      onet_dimensions:78%  wikipedia:11%  inference:11%
quickly                     9  0.00330  onet_dimensions      onet_dimensions:100%
developing                  9  0.00330  onet_dimensions      onet_dimensions:89%  wikipedia:11%
healthcare                  9  0.00330  inference            inference:89%  wikipedia:11%
patients                    8  0.00294  inference            inference:50%  onet_tasks:38%  onet_dimensions:12%
processing                  8  0.00294  onet_dimensions      onet_dimensions:50%  inference:38%  onet_tasks:12%
understanding               8  0.00294  onet_dimensions      onet_dimensions:75%  inference:25%
monitoring                  8  0.00294  onet_dimensions      onet_dimensions:100%
problem                     8  0.00294  onet_dimensions      onet_dimensions:88%  inference:12%
rules                       8  0.00294  onet_dimensions      onet_dimensions:100%
standards                   8  0.00294  onet_dimensions      onet_dimensions:100%
production                  8  0.00294  onet_dimensions      onet_dimensions:100%
operations                  8  0.00294  onet_dimensions      onet_dimensions:75%  inference:25%
events                      8  0.00294  onet_dimensions      onet_dimensions:100%
actions                     8  0.00294  onet_dimensions      onet_dimensions:100%
performing                  8  0.00294  onet_dimensions      onet_dimensions:100%