[Core] [233% incumbents] Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  DWAs: Operate office equipment.

[Core] [233% incumbents] Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  DWAs: Compile data or documentation. | File documents or records.

[Supplemental] [233% incumbents] Process and prepare documents, such as business or government forms and expense reports.
  DWAs: Prepare documentation for contracts, transactions, or regulatory compliance.

[Core] [232% incumbents] Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  DWAs: Confer with coworkers to coordinate work activities. | Respond to customer problems or complaints.

[Core] [232% incumbents] Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  DWAs: Maintain inventory records.

[Core] [232% incumbents] Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  DWAs: Sort mail. | Distribute incoming mail.

[Core] [232% incumbents] Complete work schedules, manage calendars, and arrange appointments.
  DWAs: Schedule appointments. | Prepare employee work schedules.

[Core] [232% incumbents] Deliver messages and run errands.
  DWAs: Provide information to coworkers.

[Supplemental] [232% incumbents] Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  DWAs: Prepare cash for deposit or disbursement. | Execute sales or other financial transactions. | Collect deposits, payments or fees.

[Supplemental] [232% incumbents] Count, weigh, measure, or organize materials.
  DWAs: Calculate weights, volumes or other characteristics of materials.

[Core] [231% incumbents] Answer telephones, direct calls, and take messages.
  DWAs: Answer telephones to direct calls or provide information.

[Core] [231% incumbents] Review files, records, and other documents to obtain information to respond to requests.
  DWAs: Search files, databases or reference materials to obtain needed information.

[Core] [231% incumbents] Compute, record, and proofread data and other information, such as records or reports.
  DWAs: Check data for recording errors. | Proofread documents, records, or other files to ensure accuracy.

[Core] [231% incumbents] Inventory and order materials, supplies, and services.
  DWAs: Monitor inventories of products or materials.

[Supplemental] [231% incumbents] Complete and mail bills, contracts, policies, invoices, or checks.
  DWAs: Send information, materials or documentation.

[Supplemental] [231% incumbents] Prepare meeting agendas, attend meetings, and record and transcribe minutes.
  DWAs: Transcribe spoken or written information. | Record information from meetings or other formal proceedings.

[Supplemental] [231% incumbents] Train other staff members to perform work activities, such as using computer applications.
  DWAs: Train personnel.

[Core] [230% incumbents] Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
  DWAs: Proofread documents, records, or other files to ensure accuracy.

[Supplemental] [230% incumbents] Troubleshoot problems involving office equipment, such as computer hardware and software.
  DWAs: Maintain office equipment in proper operating condition.

[Supplemental] [229% incumbents] Monitor and direct the work of lower-level clerks.
  DWAs: Supervise clerical or administrative personnel.

--- SKILLS ---
  Reading Comprehension (imp:3.75 lvl:3.50) — Understanding written sentences and paragraphs in work-related documents.
  Active Listening (imp:3.75 lvl:3.50) — Giving full attention to what other people are saying, taking time to understand
  Speaking (imp:3.62 lvl:3.00) — Talking to others to convey information effectively.
  Writing (imp:3.12 lvl:3.12) — Communicating effectively in writing as appropriate for the needs of the audienc
  Critical Thinking (imp:3.00 lvl:3.00) — Using logic and reasoning to identify the strengths and weaknesses of alternativ
  Monitoring (imp:2.88 lvl:2.88) — Monitoring/Assessing performance of yourself, other individuals, or organization
  Active Learning (imp:2.75 lvl:2.75) — Understanding the implications of new information for both current and future pr
  Mathematics (imp:2.12 lvl:2.12) — Using mathematics to solve problems.
  Learning Strategies (imp:2.12 lvl:2.25) — Selecting and using training/instructional methods and procedures appropriate fo
  Science (imp:1.00) — Using scientific rules and methods to solve problems.

--- KNOWLEDGE ---
  Administrative (imp:4.19 lvl:5.12) — Knowledge of administrative and office procedures and systems such as word proce
  English Language (imp:3.81 lvl:3.31) — Knowledge of the structure and content of the English language including the mea
  Customer and Personal Service (imp:3.44 lvl:3.72) — Knowledge of principles and processes for providing customer and personal servic
  Administration and Management (imp:3.01 lvl:2.51) — Knowledge of business and management principles involved in strategic planning, 
  Computers and Electronics (imp:2.89 lvl:3.10) — Knowledge of circuit boards, processors, chips, electronic equipment, and comput
  Mathematics (imp:2.71 lvl:2.84) — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their appl
  Economics and Accounting (imp:2.44 lvl:2.07) — Knowledge of economic and accounting principles and practices, the financial mar
  Public Safety and Security (imp:2.44 lvl:2.05) — Knowledge of relevant equipment, policies, procedures, and strategies to promote
  Personnel and Human Resources (imp:2.33 lvl:2.09) — Knowledge of principles and procedures for personnel recruitment, selection, tra
  Communications and Media (imp:2.33 lvl:2.03) — Knowledge of media production, communication, and dissemination techniques and m
  Education and Training (imp:2.25 lvl:2.19) — Knowledge of principles and methods for curriculum and training design, teaching
  Law and Government (imp:2.08 lvl:1.93) — Knowledge of laws, legal codes, court procedures, precedents, government regulat
  Psychology (imp:2.07 lvl:1.61) — Knowledge of human behavior and performance; individual differences in ability, 
  Sales and Marketing (imp:2.05 lvl:1.63) — Knowledge of principles and methods for showing, promoting, and selling products
  Telecommunications (imp:1.95 lvl:0.91) — Knowledge of transmission, broadcasting, switching, control, and operation of te
  Production and Processing (imp:1.79 lvl:1.33) — Knowledge of raw materials, production processes, quality control, costs, and ot
  Sociology and Anthropology (imp:1.74 lvl:1.25) — Knowledge of group behavior and dynamics, societal trends and influences, human 
  Philosophy and Theology (imp:1.68 lvl:1.22) — Knowledge of different philosophical systems and religions. This includes their 
  Geography (imp:1.64 lvl:1.28) — Knowledge of principles and methods for describing the features of land, sea, an
  Transportation (imp:1.60 lvl:1.26) — Knowledge of principles and methods for moving people or goods by air, rail, sea
  Engineering and Technology (imp:1.53 lvl:0.62) — Knowledge of the practical application of engineering science and technology. Th
  Design (imp:1.49 lvl:0.96) — Knowledge of design techniques, tools, and principles involved in production of 
  Therapy and Counseling (imp:1.49 lvl:0.76) — Knowledge of principles, methods, and procedures for diagnosis, treatment, and r
  Mechanical (imp:1.44 lvl:0.58) — Knowledge of machines and tools, including their designs, uses, repair, and main
  Foreign Language (imp:1.43 lvl:0.66) — Knowledge of the structure and content of a foreign (non-English) language inclu
  Chemistry (imp:1.35 lvl:0.76) — Knowledge of the chemical composition, structure, and properties of substances a
  Medicine and Dentistry (imp:1.33 lvl:0.52) — Knowledge of the information and techniques needed to diagnose and treat human i
  Physics (imp:1.32 lvl:0.55) — Knowledge and prediction of physical principles, laws, their interrelationships,
  Fine Arts (imp:1.25 lvl:0.44) — Knowledge of the theory and techniques required to compose, produce, and perform
  History and Archeology (imp:1.20) — Knowledge of historical events and their causes, indicators, and effects on civi
  Food Production (imp:1.16) — Knowledge of techniques and equipment for planting, growing, and harvesting food
  Building and Construction (imp:1.16) — Knowledge of materials, methods, and the tools involved in the construction or r
  Biology (imp:1.03) — Knowledge of plant and animal organisms, their tissues, cells, functions, interd

--- ABILITIES ---
  Oral Expression (imp:3.88 lvl:3.62) — The ability to communicate information and ideas in speaking so others will unde
  Oral Comprehension (imp:3.75 lvl:3.62) — The ability to listen to and understand information and ideas presented through 
  Written Comprehension (imp:3.75 lvl:3.12) — The ability to read and understand information and ideas presented in writing.
  Written Expression (imp:3.62 lvl:3.00) — The ability to communicate information and ideas in writing so others will under
  Near Vision (imp:3.38 lvl:3.25) — The ability to see details at close range (within a few feet of the observer).
  Speech Recognition (imp:3.38 lvl:3.12) — The ability to identify and understand the speech of another person.
  Speech Clarity (imp:3.38 lvl:3.00) — The ability to speak clearly so others can understand you.
  Problem Sensitivity (imp:3.12 lvl:2.75) — The ability to tell when something is wrong or is likely to go wrong. It does no
  Information Ordering (imp:3.12 lvl:3.00) — The ability to arrange things or actions in a certain order or pattern according
  Deductive Reasoning (imp:3.00 lvl:2.88) — The ability to apply general rules to specific problems to produce answers that 
  Inductive Reasoning (imp:3.00 lvl:2.88) — The ability to combine pieces of information to form general rules or conclusion
  Category Flexibility (imp:3.00 lvl:3.00) — The ability to generate or use different sets of rules for combining or grouping
  Selective Attention (imp:3.00 lvl:2.75) — The ability to concentrate on a task over a period of time without being distrac
  Time Sharing (imp:2.88 lvl:2.12) — The ability to shift back and forth between two or more activities or sources of
  Fluency of Ideas (imp:2.75 lvl:2.00) — The ability to come up with a number of ideas about a topic (the number of ideas
  Mathematical Reasoning (imp:2.75 lvl:2.62) — The ability to choose the right mathematical methods or formulas to solve a prob
  Far Vision (imp:2.75 lvl:2.75) — The ability to see details at a distance.
  Number Facility (imp:2.62 lvl:2.62) — The ability to add, subtract, multiply, or divide quickly and correctly.
  Flexibility of Closure (imp:2.62 lvl:2.75) — The ability to identify or detect a known pattern (a figure, object, word, or so
  Perceptual Speed (imp:2.62 lvl:2.50) — The ability to quickly and accurately compare similarities and differences among
  Finger Dexterity (imp:2.38 lvl:1.88) — The ability to make precisely coordinated movements of the fingers of one or bot
  Originality (imp:2.12 lvl:2.00) — The ability to come up with unusual or clever ideas about a given topic or situa
  Memorization (imp:2.12 lvl:2.00) — The ability to remember information such as words, numbers, pictures, and proced
  Speed of Closure (imp:2.12 lvl:2.00) — The ability to quickly make sense of, combine, and organize information into mea
  Visualization (imp:2.12 lvl:2.00) — The ability to imagine how something will look after it is moved around or when 
  Control Precision (imp:2.12 lvl:1.75) — The ability to quickly and repeatedly adjust the controls of a machine or a vehi
  Visual Color Discrimination (imp:2.12 lvl:2.00) — The ability to match or detect differences between colors, including shades of c
  Auditory Attention (imp:2.12 lvl:2.00) — The ability to focus on a single source of sound in the presence of other distra
  Arm-Hand Steadiness (imp:2.00 lvl:1.75) — The ability to keep your hand and arm steady while moving your arm or while hold
  Hearing Sensitivity (imp:2.00 lvl:1.88) — The ability to detect or tell the differences between sounds that vary in pitch 
  Manual Dexterity (imp:1.88 lvl:1.62) — The ability to quickly move your hand, your hand together with your arm, or your
  Trunk Strength (imp:1.75 lvl:1.00) — The ability to use your abdominal and lower back muscles to support part of the 
  Wrist-Finger Speed (imp:1.50 lvl:0.75) — The ability to make fast, simple, repeated movements of the fingers, hands, and 
  Depth Perception (imp:1.50 lvl:0.50) — The ability to judge which of several objects is closer or farther away from you
  Multilimb Coordination (imp:1.38 lvl:0.75) — The ability to coordinate two or more limbs (for example, two arms, two legs, or
  Static Strength (imp:1.38 lvl:0.50) — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
  Dynamic Strength (imp:1.38 lvl:0.62) — The ability to exert muscle force repeatedly or continuously over time. This inv
  Spatial Orientation (imp:1.00) — The ability to know your location in relation to the environment or to know wher
  Response Orientation (imp:1.00) — The ability to choose quickly between two or more movements in response to two o
  Rate Control (imp:1.00) — The ability to time your movements or the movement of a piece of equipment in an
  Reaction Time (imp:1.00) — The ability to quickly respond (with the hand, finger, or foot) to a signal (sou
  Speed of Limb Movement (imp:1.00) — The ability to quickly move the arms and legs.
  Explosive Strength (imp:1.00) — The ability to use short bursts of muscle force to propel oneself (as in jumping
  Stamina (imp:1.00) — The ability to exert yourself physically over long periods of time without getti
  Extent Flexibility (imp:1.00) — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
  Dynamic Flexibility (imp:1.00) — The ability to quickly and repeatedly bend, stretch, twist, or reach out with yo
  Gross Body Coordination (imp:1.00) — The ability to coordinate the movement of your arms, legs, and torso together wh
  Gross Body Equilibrium (imp:1.00) — The ability to keep or regain your body balance or stay upright when in an unsta
  Night Vision (imp:1.00) — The ability to see under low-light conditions.
  Peripheral Vision (imp:1.00) — The ability to see objects or movement of objects to one's side when the eyes ar
  Glare Sensitivity (imp:1.00) — The ability to see objects in the presence of a glare or bright lighting.
  Sound Localization (imp:1.00) — The ability to tell the direction from which a sound originated.

--- WORK ACTIVITIES ---
  Working with Computers (imp:4.25 lvl:2.87) — Using computers and computer systems (including hardware and software) to progra
  Communicating with Supervisors, Peers, or Subordinates (imp:4.03 lvl:3.65) — Providing information to supervisors, co-workers, and subordinates by telephone,
  Getting Information (imp:3.89 lvl:3.60) — Observing, receiving, and otherwise obtaining information from all relevant sour
  Performing Administrative Activities (imp:3.72 lvl:3.13) — Performing day-to-day administrative tasks such as maintaining information files
  Documenting/Recording Information (imp:3.54 lvl:2.50) — Entering, transcribing, recording, storing, or maintaining information in writte
  Processing Information (imp:3.53 lvl:3.50) — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying
  Establishing and Maintaining Interpersonal Relationships (imp:3.53 lvl:4.03) — Developing constructive and cooperative working relationships with others, and m
  Communicating with People Outside the Organization (imp:3.47 lvl:3.00) — Communicating with people outside the organization, representing the organizatio
  Organizing, Planning, and Prioritizing Work (imp:3.44 lvl:4.09) — Developing specific goals and plans to prioritize, organize, and accomplish your
  Identifying Objects, Actions, and Events (imp:3.31 lvl:2.83) — Identifying information by categorizing, estimating, recognizing differences or 
  Evaluating Information to Determine Compliance with Standards (imp:3.22 lvl:2.71) — Using relevant information and individual judgment to determine whether events o
  Updating and Using Relevant Knowledge (imp:3.16 lvl:3.37) — Keeping up-to-date technically and applying new knowledge to your job.
  Making Decisions and Solving Problems (imp:3.09 lvl:2.79) — Analyzing information and evaluating results to choose the best solution and sol
  Scheduling Work and Activities (imp:3.07 lvl:2.80) — Scheduling events, programs, and activities, as well as the work of others.
  Monitoring Processes, Materials, or Surroundings (imp:3.02 lvl:2.92) — Monitoring and reviewing information from materials, events, or the environment,
  Performing for or Working Directly with the Public (imp:2.95 lvl:2.86) — Performing for people or dealing directly with the public. This includes serving
  Analyzing Data or Information (imp:2.87 lvl:2.50) — Identifying the underlying principles, reasons, or facts of information by break
  Thinking Creatively (imp:2.61 lvl:2.62) — Developing, designing, or creating new applications, ideas, relationships, syste
  Assisting and Caring for Others (imp:2.61 lvl:2.11) — Providing personal assistance, medical attention, emotional support, or other pe
  Judging the Qualities of Objects, Services, or People (imp:2.54 lvl:2.07) — Assessing the value, importance, or quality of things or people.
  Training and Teaching Others (imp:2.52 lvl:1.94) — Identifying the educational needs of others, developing formal educational or tr
  Inspecting Equipment, Structures, or Materials (imp:2.51 lvl:1.77) — Inspecting equipment, structures, or materials to identify the cause of errors o
  Resolving Conflicts and Negotiating with Others (imp:2.51 lvl:2.67) — Handling complaints, settling disputes, and resolving grievances and conflicts, 
  Coordinating the Work and Activities of Others (imp:2.47 lvl:2.44) — Getting members of a group to work together to accomplish tasks.
  Estimating the Quantifiable Characteristics of Products, Events, or Information (imp:2.42 lvl:1.61) — Estimating sizes, distances, and quantities; or determining time, costs, resourc
  Interpreting the Meaning of Information for Others (imp:2.37 lvl:1.60) — Translating or explaining what information means and how it can be used.
  Developing and Building Teams (imp:2.32 lvl:1.56) — Encouraging and building mutual trust, respect, and cooperation among team membe
  Monitoring and Controlling Resources (imp:2.30 lvl:1.53) — Monitoring and controlling resources and overseeing the spending of money.
  Coaching and Developing Others (imp:2.24 lvl:1.97) — Identifying the developmental needs of others and coaching, mentoring, or otherw
  Performing General Physical Activities (imp:2.17 lvl:1.95) — Performing general physical activities includes doing activities that require co
  Developing Objectives and Strategies (imp:2.10 lvl:1.50) — Establishing long-range objectives and specifying the strategies and actions to 
  Handling and Moving Objects (imp:2.08 lvl:2.57) — Using hands and arms in handling, installing, positioning, and moving materials,
  Controlling Machines and Processes (imp:2.08 lvl:1.58) — Using either control mechanisms or direct physical activity to operate machines 
  Staffing Organizational Units (imp:2.06 lvl:1.22) — Recruiting, interviewing, selecting, hiring, and promoting employees in an organ
  Guiding, Directing, and Motivating Subordinates (imp:1.98 lvl:1.43) — Providing guidance and direction to subordinates, including setting performance 
  Operating Vehicles, Mechanized Devices, or Equipment (imp:1.84 lvl:1.19) — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, s
  Providing Consultation and Advice to Others (imp:1.68 lvl:1.13) — Providing guidance and expert advice to management or other groups on technical,
  Repairing and Maintaining Electronic Equipment (imp:1.60 lvl:0.84) — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines,
  Repairing and Maintaining Mechanical Equipment (imp:1.56 lvl:1.11) — Servicing, repairing, adjusting, and testing machines, devices, moving parts, an
  Selling or Influencing Others (imp:1.51 lvl:0.88) — Convincing others to buy merchandise/goods or to otherwise change their minds or
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment (imp:1.31 lvl:0.60) — Providing documentation, detailed instructions, drawings, or specifications to t

--- WORK STYLES ---
  Dependability (imp:2.36) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Attention to Detail (imp:2.14) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Dependability (imp:2.00) — A tendency to be reliable, responsible, and consistent in meeting work-related o
  Cooperation (imp:1.63) — A tendency to be pleasant, helpful, and willing to assist others at work.
  Integrity (imp:1.48) — A tendency to be honest and ethical at work.
  Social Orientation (imp:1.45) — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Self-Control (imp:1.03) — A tendency to remain calm and composed and to manage emotions effectively in res
  Adaptability (imp:1.02) — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Attention to Detail (imp:1.00) — A tendency to be detail-oriented, organized, and thorough in completing work.
  Sincerity (imp:0.98) — A tendency to be genuine and sincere in interactions with others at work, withou
  Cautiousness (imp:0.95) — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Initiative (imp:0.85) — A tendency to be proactive and take on extra responsibilities and tasks that may
  Empathy (imp:0.82) — A tendency to show concern for others and be sensitive to others' needs and feel
  Optimism (imp:0.74) — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Stress Tolerance (imp:0.74) — A tendency to cope and function effectively in stressful situations at work.
  Achievement Orientation (imp:0.70) — A tendency to establish and maintain personally challenging work-related goals, 
  Humility (imp:0.70) — A tendency to be modest and humble when interacting with others at work.
  Perseverance (imp:0.57) — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Self-Confidence (imp:0.44) — A tendency to believe in one's work-related capabilities and ability to control 
  Intellectual Curiosity (imp:0.09) — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity (imp:0.02) — A tendency to be comfortable with ambiguity and uncertainty at work.
  Innovation () — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Achievement Orientation () — A tendency to establish and maintain personally challenging work-related goals, 
  Intellectual Curiosity () — A tendency to seek out and acquire new work-related knowledge and obtain a deep 
  Tolerance for Ambiguity () — A tendency to be comfortable with ambiguity and uncertainty at work.
  Initiative () — A tendency to be proactive and take on extra responsibilities and tasks that may
  Adaptability () — A tendency to be open to and comfortable with change, new experiences, or ideas 
  Self-Confidence () — A tendency to believe in one's work-related capabilities and ability to control 
  Perseverance () — A tendency to exhibit determination and resolve to perform or complete tasks in 
  Leadership Orientation () — A tendency to lead, take charge, offer opinions, and provide direction at work.
  Humility () — A tendency to be modest and humble when interacting with others at work.
  Sincerity () — A tendency to be genuine and sincere in interactions with others at work, withou
  Empathy () — A tendency to show concern for others and be sensitive to others' needs and feel
  Cooperation () — A tendency to be pleasant, helpful, and willing to assist others at work.
  Optimism () — A tendency to exhibit a positive attitude and positive emotions at work, even un
  Social Orientation () — A tendency to seek out, enjoy, and be energized by social interaction at work.
  Cautiousness () — A tendency to be careful, deliberate, and risk-avoidant when making work-related
  Integrity () — A tendency to be honest and ethical at work.
  Stress Tolerance () — A tendency to cope and function effectively in stressful situations at work.
  Self-Control () — A tendency to remain calm and composed and to manage emotions effectively in res
  Innovation (imp:-0.20) — A tendency to be inventive, to be imaginative, and to adopt new perspectives on 
  Leadership Orientation (imp:-0.41) — A tendency to lead, take charge, offer opinions, and provide direction at work.

--- TRANSFERABLE SKILLS ---
  Social Perceptiveness (imp:3.00 lvl:3.00) — Being aware of others' reactions and understanding why they react as they do.
  Coordination (imp:3.00 lvl:3.00) — Adjusting actions in relation to others' actions.
  Service Orientation (imp:3.00 lvl:2.88) — Actively looking for ways to help people.
  Time Management (imp:3.00 lvl:2.75) — Managing one's own time and the time of others.
  Instructing (imp:2.75 lvl:2.75) — Teaching others how to do something.
  Judgment and Decision Making (imp:2.75 lvl:2.25) — Considering the relative costs and benefits of potential actions to choose the m
  Persuasion (imp:2.62 lvl:2.12) — Persuading others to change their minds or behavior.
  Negotiation (imp:2.62 lvl:2.12) — Bringing others together and trying to reconcile differences.
  Complex Problem Solving (imp:2.62 lvl:2.25) — Identifying complex problems and reviewing related information to develop and ev
  Operations Monitoring (imp:2.12 lvl:2.00) — Watching gauges, dials, or other indicators to make sure a machine is working pr
  Management of Personnel Resources (imp:2.12 lvl:2.00) — Motivating, developing, and directing people as they work, identifying the best 
  Systems Analysis (imp:2.00 lvl:1.88) — Determining how a system should work and how changes in conditions, operations, 
  Systems Evaluation (imp:2.00 lvl:1.75) — Identifying measures or indicators of system performance and the actions needed 
  Management of Material Resources (imp:1.88 lvl:1.38) — Obtaining and seeing to the appropriate use of equipment, facilities, and materi
  Quality Control Analysis (imp:1.75 lvl:1.00) — Conducting tests and inspections of products, services, or processes to evaluate
  Management of Financial Resources (imp:1.62 lvl:0.88) — Determining how money will be spent to get the work done, and accounting for the
  Troubleshooting (imp:1.50 lvl:0.50) — Determining causes of operating errors and deciding what to do about it.
  Technology Design (imp:1.38 lvl:0.38) — Generating or adapting equipment and technology to serve user needs.
  Operation and Control (imp:1.38 lvl:0.38) — Controlling operations of equipment or systems.
  Programming (imp:1.25 lvl:0.38) — Writing computer programs for various purposes.
  Operations Analysis (imp:1.12 lvl:0.25) — Analyzing needs and product requirements to create a design.
  Equipment Selection (imp:1.00) — Determining the kind of tools and equipment needed to do a job.
  Installation (imp:1.00) — Installing equipment, machines, wiring, or programs to meet specifications.
  Equipment Maintenance (imp:1.00) — Performing routine maintenance on equipment and determining when and what kind o
  Repairing (imp:1.00) — Repairing machines or systems using the needed tools.

--- NATIONAL WAGES ---
  total_employment : 2,464,940
  annual_median    : $45,010
  annual_pct10     : $30,310
  annual_pct25     : $36,350
  annual_pct75     : $54,300
  annual_pct90     : $64,680
  annual_mean      : $46,420
  hourly_median    : $21.64

--- GEOGRAPHIC DISPERSION ---
  highest_state    : District of Columbia ($55,040)
  lowest_state     : Puerto Rico ($23,860)
  dispersion_ratio : 2.307x

--- TOP STATES BY WAGE (54 total) ---
  Educational Services                     emp:  325,490  median: $  39,880
  Health Care and Social Assistance        emp:  274,960  median: $  43,920
  Construction                             emp:  260,720  median: $  47,140
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:  238,880  median: $  48,400
  Administrative and Support and Waste Management and Remediation Services emp:  202,990  median: $  43,300
  Professional, Scientific, and Technical Services emp:  194,890  median: $  46,010
  Retail Trade                             emp:  148,590  median: $  39,560
  Wholesale Trade                          emp:  131,260  median: $  45,560
  Manufacturing                            emp:  122,750  median: $  46,860
  Other Services (except Public Administration) emp:  117,750  median: $  42,340

--- TOP INDUSTRIES BY EMPLOYMENT (20 total) ---
  Educational Services                     emp:  325,490  median: $  39,880
  Health Care and Social Assistance        emp:  274,960  median: $  43,920
  Construction                             emp:  260,720  median: $  47,140
  Federal, State, and Local Government, excluding State and Local Government Schools and Hospitals and the U.S. Postal Service (OEWS Designation) emp:  238,880  median: $  48,400
  Administrative and Support and Waste Management and Remediation Services emp:  202,990  median: $  43,300
  Professional, Scientific, and Technical Services emp:  194,890  median: $  46,010
  Retail Trade                             emp:  148,590  median: $  39,560
  Wholesale Trade                          emp:  131,260  median: $  45,560
  Manufacturing                            emp:  122,750  median: $  46,860
  Other Services (except Public Administration) emp:  117,750  median: $  42,340

exact_match_status : no_exact_match
matched_title      : N/A
match_score        : 0.0000
wikidata_qid       : N/A
word_count         : 0
wikipedia_url      : N/A
license            : CC BY-SA 4.0
fetched_at         : 2026-06-02T22:32:45.897738Z

--- SEMANTIC NEIGHBORS (5) ---

  Title: Clerk (similarity: 0.3704)
  URL: https://en.wikipedia.org/wiki/Clerk
  QID: Q738142
  Extract: A clerk is a white-collar worker in an administrative professional capacity who conducts record keeping as well as general office tasks, or a grey-collar worker who performs similar sales-related tasks in a retail environment. The responsibilities of clerical workers commonly include record keeping,

  Title: Clerk (legislature) (similarity: 0.3415)
  URL: https://en.wikipedia.org/wiki/Clerk_(legislature)
  QID: Q5131856
  Extract: The clerk, chief clerk, secretary, or secretary general of a legislative chamber is the senior administrative officer responsible for ensuring that its business runs smoothly. This may encompass keeping custody of documents lain before the house, received, or produced; making records of proceedings;

  Title: Clerk of the United States House of Representatives (similarity: 0.2740)
  URL: https://en.wikipedia.org/wiki/Clerk_of_the_United_States_House_of_Representatives
  QID: Q5131884
  Extract: The clerk of the United States House of Representatives is an officer of the United States House of Representatives, whose primary duty is to act as the chief record-keeper for the House.

  Title: Post office (similarity: 0.3636)
  URL: https://en.wikipedia.org/wiki/Post_office
  QID: Q35054
  Extract: A post office is a public facility and a retailer that provides mail services, such as accepting letters and parcels, providing post office boxes, and selling postage stamps, packaging, and stationery. Post offices may offer additional services, which vary by country. These include providing and acc

  Title: White House Office of the Executive Clerk (similarity: 0.3810)
  URL: https://en.wikipedia.org/wiki/White_House_Office_of_the_Executive_Clerk
  QID: Q7994902
  Extract: The White House Office of the Executive Clerk is responsible for managing the original legal documents signed by the president of the United States which make up his official acts—these include public laws, vetoes, treaties, executive orders, signing statements, nominations, proclamations, commissio

model_pass1          : claude-sonnet-4-20250514
model_pass2          : claude-haiku-4-5-20251001
inference_confidence : high
confidence_notes     : High confidence supported by comprehensive O*NET data including detailed task descriptions, substantial employment statistics from BLS OEWS May 2025, and clear skill/knowledge profiles. The large sample size (2.4M employed) and well-established occupational definition provide strong foundation for analysis.
inferred_at          : 2026-06-03T22:52:32.499338+00:00
tokens_input         : 4,562
tokens_output        : 4,410
cost_usd             : $0.048292
wikipedia_used       : False
wikipedia_title      : None
wikipedia_note       : No exact Wikipedia match exists for General Office Clerks, with the closest semantic neighbor being the general term 'Clerk' which provides broader context about clerical work as white-collar administrative professional capacity involving record keeping. The specific role of General Office Clerks represents a distinct occupational category not covered by existing Wikipedia entries.

--- PROSE FIELDS ---

ROLE SUMMARY:
General Office Clerks perform varied clerical duties requiring knowledge of office systems and procedures, including answering phones, filing records, operating office equipment, and providing administrative support. With over 2.4 million employed nationwide, they serve as the backbone of administrative operations across industries from education to healthcare. These roles require high school education and offer a median wage of $45,010 annually according to BLS OEWS May 2025.

DAY IN THE LIFE:
A typical day involves operating office equipment like photocopiers, scanners, and computer systems to process documents and manage information flow. They compile, sort, and file records of business activities while maintaining filing systems and databases either manually or digitally. Communication tasks include answering phones, responding to customer inquiries, and coordinating with supervisors and colleagues throughout the organization. Document processing involves preparing business forms, expense reports, and correspondence, while also managing mail sorting and distribution. Additional duties include scheduling appointments, managing calendars, handling basic bookkeeping tasks, and maintaining inventory records as needed.

WHO THRIVES:
Individuals who excel in this role demonstrate strong dependability and attention to detail, as evidenced by the top work styles of dependability (importance 2.4) and attention to detail (importance 2.1). They possess excellent communication skills with high oral and written expression abilities, enabling effective interaction with customers, colleagues, and supervisors. The conventional RIASEC profile (C: 6.84) indicates those who thrive prefer structured, organized environments with clear procedures and established systems. Successful clerks combine strong reading comprehension and active listening skills with the ability to coordinate multiple tasks while maintaining accuracy in record-keeping and documentation.

CAREER ENTRY:
Entry typically requires a high school diploma or equivalent (40.6% of workers) or an associate's degree (36.4%), with some workers having completed some college coursework (14.7%). Job Zone 2 classification indicates very little to some preparation is needed, making this an accessible entry point into administrative careers. Most positions provide on-the-job training in specific office procedures, software systems, and organizational protocols specific to the employer's industry and operational needs.

CAREER TRAJECTORY:
General Office Clerks can advance to specialized clerical positions such as Administrative Assistants, Executive Secretaries, or department-specific roles like Medical or Legal Secretaries. With experience and additional training, progression opportunities include First-Line Supervisors of Office Workers or Administrative Services Managers. The broad skill set developed in general clerical work provides a foundation for transitioning to customer service, data entry, or specialized administrative roles across various industries.

MARKET INTELLIGENCE:
With 2,464,940 employed nationwide, General Office Clerks represent one of the largest occupational categories, offering widespread employment opportunities according to BLS OEWS May 2025. The median annual wage of $45,010 ranges from $30,310 at the 10th percentile to $64,680 at the 90th percentile, with significant geographic variation from $23,860 in Puerto Rico to $55,040 in the District of Columbia. Top employing industries include Educational Services (325,490), Health Care and Social Assistance (274,960), and Construction (260,720), indicating diverse opportunities across sectors. The substantial employment base and presence across multiple industries suggests stable demand, though specific growth may vary by geographic region and industry sector.

AUTOMATION OUTLOOK:
General Office Clerks face moderate automation risk as many core tasks involving data entry, filing, and basic document processing can be digitized or automated. However, the high importance of interpersonal communication activities (4.0 importance for communicating with supervisors and 3.5 for external communication) and the need for problem-solving in varied, establishment-specific procedures provide protection from full automation.

--- REASONED EDGES ---
  [career_pathway] Secretaries and Administrative Assistants, Except Legal, Medical, and Executive (43-6014.00) — confidence:high
    reasoning: Both roles share administrative knowledge (4.2 importance) and similar communication requirements, with secretaries representing a natural advancement from general clerical work.
    data: Administrative knowledge importance 4.2
    data: O*NET related occupation Primary-Short
  [task_similarity] File Clerks (43-4071.00) — confidence:high
    reasoning: Core task overlap in compiling, sorting, and filing records with shared focus on maintaining filing systems and database management.
    data: Filing and record management tasks
    data: Database maintenance activities
    data: O*NET related occupation Primary-Short
  [skill_overlap] Receptionists and Information Clerks (43-4171.00) — confidence:high
    reasoning: High overlap in communication skills with oral expression (3.9 importance) and customer service knowledge (3.4 importance) being central to both roles.
    data: Oral expression importance 3.9
    data: Customer service knowledge 3.4
    data: Communication with outside organizations 3.5
  [career_pathway] Administrative Services Managers (11-3012.00) — confidence:medium
    reasoning: Represents advancement pathway leveraging administration and management knowledge (3.0 importance) gained in general clerical roles.
    data: Administration and Management knowledge 3.0
    data: O*NET related occupation Primary-Short
  [career_pathway] First-Line Supervisors of Office and Administrative Support Workers (43-1011.00) — confidence:medium
    reasoning: Natural supervisory progression building on administrative knowledge and interpersonal skills developed in general clerical positions.
    data: Administrative knowledge 4.2
    data: Interpersonal relationships importance 3.5
    data: O*NET related occupation Primary-Long
  [skill_overlap] Billing and Posting Clerks (43-3021.00) — confidence:medium
    reasoning: Shared mathematical skills (2.1 importance) and basic bookkeeping tasks involving money handling and financial transaction processing.
    data: Mathematics importance 2.1
    data: Basic bookkeeping tasks
    data: Money disbursement activities

--- NORMALIZER SIGNALS ---
  match_keywords   : ['office clerk', 'general clerk', 'administrative clerk', 'admin clerk', 'office assistant', 'clerical support', 'administrative support', 'general office']
  exclude_keywords : ['medical', 'legal', 'executive', 'specialized', 'technical']
  title_patterns   : ['*clerk*', '*office*', '*admin*', '*clerical*', '*support*']
  common_variations: ['administration clerk', 'administrative support specialist', 'office support', 'general administrative', 'clerical assistant', 'administrative technician', 'office coordinator', 'administrative aide']

total_terms    : 40
top_words      : ['tendency', 'others', 'equipment', 'office', 'materials', 'principles', 'activities', 'administrative', 'records', 'services', 'procedures', 'includes', 'control', 'objects', 'mail', 'problems', 'needed', 'ideas', 'machines', 'documents']
source_layers  : onet_tasks | onet_dimensions | dwas | wikipedia | inference

TERM                    COUNT     FREQ  DOMINANT SOURCE      SOURCE BREAKDOWN
──────────────────────────────────────────────────────────────────────────────────────────
tendency                   42  0.01494  onet_dimensions      onet_dimensions:100%
others                     38  0.01352  onet_dimensions      onet_dimensions:100%
equipment                  28  0.00996  onet_dimensions      onet_dimensions:82%  dwas:7%  inference:7%
office                     26  0.00925  inference            inference:42%  wikipedia:35%  onet_tasks:12%
materials                  16  0.00569  onet_dimensions      onet_dimensions:62%  dwas:25%  onet_tasks:12%
principles                 16  0.00569  onet_dimensions      onet_dimensions:100%
activities                 15  0.00534  onet_dimensions      onet_dimensions:60%  onet_tasks:20%  inference:13%
administrative             15  0.00534  inference            inference:47%  onet_dimensions:27%  wikipedia:20%
records                    12  0.00427  dwas                 dwas:33%  onet_tasks:25%  inference:25%
services                   12  0.00427  onet_dimensions      onet_dimensions:50%  wikipedia:25%  inference:17%
procedures                 12  0.00427  onet_dimensions      onet_dimensions:67%  inference:33%
includes                   12  0.00427  onet_dimensions      onet_dimensions:100%
control                    12  0.00427  onet_dimensions      onet_dimensions:100%
objects                    12  0.00427  onet_dimensions      onet_dimensions:100%
mail                       11  0.00391  onet_tasks           onet_tasks:36%  onet_dimensions:18%  dwas:18%
problems                   11  0.00391  onet_dimensions      onet_dimensions:82%  onet_tasks:9%  dwas:9%
needed                     11  0.00391  onet_dimensions      onet_dimensions:64%  inference:18%  dwas:9%
ideas                      11  0.00391  onet_dimensions      onet_dimensions:100%
machines                   10  0.00356  onet_dimensions      onet_dimensions:70%  onet_tasks:30%
documents                  10  0.00356  onet_tasks           onet_tasks:30%  dwas:30%  wikipedia:20%
providing                  10  0.00356  onet_dimensions      onet_dimensions:70%  wikipedia:20%  inference:10%
techniques                 10  0.00356  onet_dimensions      onet_dimensions:100%
body                       10  0.00356  onet_dimensions      onet_dimensions:100%
needs                       9  0.00320  onet_dimensions      onet_dimensions:89%  inference:11%
resources                   9  0.00320  onet_dimensions      onet_dimensions:100%
quickly                     9  0.00320  onet_dimensions      onet_dimensions:100%
orientation                 9  0.00320  onet_dimensions      onet_dimensions:100%
maintaining                 9  0.00320  onet_dimensions      onet_dimensions:67%  inference:33%
clerk                       9  0.00320  wikipedia            wikipedia:89%  inference:11%
record                      8  0.00285  wikipedia            wikipedia:38%  onet_tasks:25%  inference:25%
clerks                      8  0.00285  inference            inference:88%  onet_tasks:12%
written                     8  0.00285  onet_dimensions      onet_dimensions:75%  dwas:12%  inference:12%
attention                   8  0.00285  onet_dimensions      onet_dimensions:75%  inference:25%
monitoring                  8  0.00285  onet_dimensions      onet_dimensions:100%
problem                     8  0.00285  onet_dimensions      onet_dimensions:88%  inference:12%
rules                       8  0.00285  onet_dimensions      onet_dimensions:100%
standards                   8  0.00285  onet_dimensions      onet_dimensions:100%
production                  8  0.00285  onet_dimensions      onet_dimensions:100%
events                      8  0.00285  onet_dimensions      onet_dimensions:100%
actions                     8  0.00285  onet_dimensions      onet_dimensions:100%